My windshield still had bird poop on it when it was finished! I brought this to the attention of…read moreone of workers; he gave me a towel and told me to finish cleaning it myself. I thought I was paying THEM to clean my car? This would never have happened at Waterway.

Terrible staff, faulty and broken wash equipment in the tunnel, racist management…read more A few of the younger employees there smoke weed while at work all day long, two of them are selling weed out the carwash I believe their names are, Derrick Terrell, and Christian Ray. Both are constantly serving up drugs to customers while working. If you are a cute girl you can definitely get your car washed for free, as those same young men are constantly giving away free carwashes to pretty young women. Daily. The site manager Ken Deavers is completely checked out. As he is aware of all of this. He does nothing for his staff, other than enable their unproffesional behaviors. And ignore the illegal activities going on. Cars are continually getting damaged, whilst going through the wash, it is an almost daily if not for sure a weekly occurrence. Most of which is caused by staff not caring when loading cars into the tunnel, and loading cars incorrectly. And known faulty wash equipment. Like I said, most of their quipment is broken and doesn't run correctly. Causing many unnecessary claims from incident reports that corparate ends up not paying the customer for said damages. Usually for some made up reason as to why the cliam is denied. The area regional manager (Dan Yannick) of this site is also known to have stolen Valor. He states he is an army veteran, from the gulf War, but in actuality he was Dishonorably Discharged while still completing basic training, for hitting his commanding officer. He never actually served. The one decent employee they had working there has either recently moved on to something better or they got rid of him for some reason. Which makes no sense as he was the main person working there that made it worthwhile in stopping by. Jim Roush, and Express Wash Concepts, which is the parent company, and the rest of the ownership of this carwash chain obviously do not really care about branding, staffing, or community. They are seemingly running what is going to be another failed OH corporate chain. Just like Winking Lizard, or Melt. Being a souless enterprise, thats very impersonal, with a major lack of community outreach, paired with terrible customer experiences and vehicles constantly being damaged is why you should choose another brand to wash with. Seargent Clean and Whistle Clean have both updated their facilities and equipment as well as pricing in the last year, to remain competitive in this market, both those brands have surpassed Clean Express Wash in regards to overall customer service experience and they have comparable if nor better pricing for both memberships and single washes. There is a reason why Clean cannot retain its good employees for longer than a year. And why so many members cancel their memberships after 1 month of inconsistent and crappy service. Don't waste time or money, choose to go to another carwash brand. Save yourself the headache, and extreme probability that you will end up with damage to your vehicle.

Highly recommend. I called at least 8 of the 10 listed in…read moreyelp and this was the only place that answered my call on the first try, also was the only place that could get me in. After having the work done, I was very satisfied they were fast, friendly and the price was reasonable, and my truck looked like I drove it out of the showroom. I definitely will be back!

Worked with my schedule. Picked up & delivered. Did some extras: no charge. Pointed out some paint…read moreimperfections I didn't even notice before from some body work. Great job, great price, quick, five stars easy.

As part of my quest for a new car wash monthly membership, I stopped in on a random Wednesday. It…read morewas freezing out, yet there still was a nice sized line forming. I figured I had to be on to something. I like the location. This part of Wilson Mills is not terribly busy. You simply turn in like you're going to the cleaners, but continue around the back of the building. The prices were reasonable. I got the works for $16.50. The man working was very nice and efficient. He even thanked me for giving them a try (like he had ESP). I was thrilled that they pre-spray. Inside I noticed the materials were soft, so this put me at ease. I've had horror stories in this department at other places. I really felt like I was getting a deep wash. I drove down the road and inspected the finished product. I must say my street salt beaten and battered baby looked good as new! The only thing I wish was that my tires were shinier. They do have a tire upgrade and I forgot to add it so that's my fault. I'm willing to give them another shot with the $2.00 enhanced tire experience.

Great car wash. Although it's an automated drive through, they have a person working. Friendly…read moreguy handled the payment but then used a power wash hose to hit the bad spots of my car before we went through. Great value for the $9 wash.

Worst car wash & interior clean I've ever experienced. Interior was not clean. Did not realize…read moretill I pulled away that no windows were cleaned, floor mats were so wet that there were puddles on them. Guy who dried the exterior did a horrible job. No door jams were wiped/dried, windshield under wipers were not wiped off, did not open hatch on my suv to dry inside the rear hatch sill. Overall could not be more disappointed and especially with respect to the price. $53 was not well spend.

I went there today, a Friday morning, when it was not busy at all. I sat and waited for 25 mins to…read moreget an oil change. There was someone in the booth, but I could tell they were not just starting the process. No one ever greeted me or set an expectation. In fact, one of the guys mid service walked by me and lit a cigarette and kept walking. Towards the end of the service of the other car, the owner of the place pulled up behind me and waved over one guys. The other car was in the payment process. Again, walked right past me never said anything. The owner gave him some instructions to do something (later I drove by and I saw them cleaning his car). I left at that point and went next door and got an oil change in 10 mins. Fast forward 30 mins, I went back because my initial intention was to get a car wash and oil change. I pulled back into their location. Waited another 5 minutes behind a car that was getting vacuumed. Both the kids saw me, and never approached or even signaled. I don't blame the employees. I blame the owner. He clearly doesn't have a customer centric mindset or environment. I say this because he had zero issue with pausing his operation to address his own needs of washing his black Mercedes. I am a local resident and typically have a great deal patience; however, this place is poorly run and would not recommend it to anyone. Please don't try and make up to me with a coupon, or something to that effect. If you do anything, change your customer service policies and set an example.

Love their vacuums there their employees were so polite. I just had a great time washing my car.read more

My car came out clean! Much better than a laser wash. Much better than gas station washes or even…read morecertain car dealership washes I've tried (Metro Lexus). There was a long, long line when I went, but with three self-payment terminals the line consistently moved. The terminals were super easy to use and take credit card. There was a staff person to direct you into the wash which I think is important and is one reason I never use unattended gas station car washes - I don't trust myself to not mess up my tire when lining up with the track that pulls your car through. So that was a plus and the staff person sprayed down the rear of the car with a power washer hose. There are a lot of add ons on the car wash offers when you buy a single wash. For example, I chose the 2nd level wash ($13) because compared to the lowest level wash ($10) the 2nd level included bottom cleaning. However as I was checking out I was prompted to pay an additional $2 for a higher pressure bottom cleaning. Usually, I'm all for upsells, but in this case I think it undermines the wash. I would much rather just pay $15 than $13 plus $2. When would I ever want half as good a job done on my car? I love the idea of a membership, and the prices of those here are fair in my opinion. The only thing that kept me from giving a 4 and from signing up for a membership was that the blow dryers as usual did not do a 100% perfect job. If there was just a staff person to dry that would be perfect and I'd sign up for a membership for sure. In the summer, not a huge issue to pull off to the side and do it yourself, but in the winter...

I've never been able to find a car wash that tops this one, especially for the price! While I miss…read morewhen it used to be only $5.00, the prices are still fair, and my car always looks great afterward. They have 4 different kinds of washes, with the cheapest being $10.00 and the most expensive being $25.00. They also have unlimited washes for a certain price per month. One of my favorite things about this car wash is the free vacuums! I always utilize them afterward, and my car looks great on the outside and inside. This last time I went, they had fun decorations up for Halloween too!

Absolutely LOVE Quality Scrub Cuyahoga Falls. They took the time to pre-treat and spray the tree…read morebarf on my car!!! The dryer boys are working out there in cold!! Thank you!

Showed up late in the day a few months ago and ordered the managers special interior and exterior…read morebut they were short handed so they weren't able to do the interior. Manager ran me through the wash and wrote a note on my receipt to give me the managers special when I came back. Life got busy and I didn't make it back until today but they still honored the managers note. Got my business for as long as I live in the area.

Came here randomly and it was quite busy for a 1pm Monday. One positive is that they have people…read morethere to wipe your windshields as you're coming out of the wash which is pretty cool. A basic wash only for $11 and there's also free self vacuuming. They also offer premium services where they do a full clean inside and outside of your car for a reasonable price. Would come here again if I'm in the area again!

Took my car there a week or so ago and will never ever go back or recommend it to anyone else ever!…read moreI do not know if they take their brushes and rub them in the dirt every morning or what... My paint was destroyed... Is going to need a major cut and buff is what I am told. On top of that I Also discovered multiple little scratches from the workers scraping the pressure washer hose up against my car.

I'm a monthly member for years 2 vehicles always have a fantastic job every time. Very pleasant and…read moreprofessional people working here.