I used Clean as a Whistle for a couple of years. I am ending service with this provider because during my last cleaning the ladies put a long, deep scratch in my hardwood floors and the business owner, Lynn Smith, refuses to accept any responsibility. I was home during cleaning, and I pointed out the scratch to the cleaners before they left. It absolutely was not there when they came - it is very obvious and impossible to miss.
The business owner sent out two floor experts to assess the damage - both told me that a large area would need to be refinished to ensure that the color matched. I DID NOT want to do this because it is a difficult messy process. I thought that the business owner and I could find someone to fix it to an acceptable level without this messy expensive refinish. I never got a chance to discuss this idea because when Ms. Smith called, she immediately told me she was not responsible because 1) her cleaners said they only used a Swiffer and vacuum on my floors and 2) her experts said that a Swiffer/vacuum could not make this scratch. She even said that she had to take this stand because her customers could say ANYTHING that happened was her fault and make her pay. In other words, I am an opportunist trying to make her pay for refinishing my floors.
I am both injured (floor scratch) and insulted! I suggest finding another company that accepts responsibility for errors and works with the customer to find a solution, rather than assuming they are dishonest. read more
