This is an amazing service-oriented business. During one of the coldest days, my fireplace decided…read moreit didn't want to work anymore. I called and they promptly sent Eric to clean the unit and solve the problem. I live on Social Security. Eric and Bonnie ( the contact lady at their office) worked very hard to solve my problem as quickly and inexpensively as possible. My unit was very old (25+ years). It was decided that the logs and gas pieces needed to be replaced. Eric installed the new items within an hour, cleaned up everything and even offered to bring in my trash cans from end of the driveway. Polite, courteous, efficient service above and beyond. I highly recommend them.

Maybe the technician who came out was having a bad day. Requested service cuz flames not high on…read moregas fireplace. Guy rearranged logs, vacuumed the screen and cleaned the glass doors and not sure what else and charged a lot of money and told us it might be the valve and didn't know if he could get it and I paid him and he left. (And I now have to put gloves on and cover the white frame that is holding the logs cuz he messed it up.) Wish I had read the reviews prior to the appointment. Would not recommend.

What clowns. They won't answer their phones and might be out of business. Terrible business, can't…read moreutilize service at all to just inspect the furnace.

Great overall knowledge and problem solving. Was able to diagnose and fix out gas fireplace issue…read morein roughly 30 mins and good convo throughout! Highly recommended...only reason not 5 stars is the cost which was $144.11 for 30 mins and no materials needed, just 2 wires needing moved. My wife loves her fireplace so it was a small price to pay!

We had purchased a grill from Country Stove and it lasted 16 years!!! The Grill Master was easy…read moreto use, dependable and very sturdy. We were treated with respect by the staff and they instructed us on how to properly operate the grill. We went back to get another grill last week and we were met by Matt and Nick, both men helped us get another grill and two days later the grill was delivered, set-up and ready for use. We love Country Stove & Patio ! I definitely recommend going to CountryStove & Patio, check out all the wonderful products.

Good products and sales person was knowledgeable and responsive. But installation service and…read morepersonnel were the worst. I question if they had much experience and knew what they were doing? Actually had to hire another company to come back and install the wood stove chimney properly in my opinion.

I found only one person on staff to be helpful, the others seemed dismissive and not interested. I…read morereally needed feedback, ideas and direction. I had a big project that I wanted to pursue with them but I guess they aren't in the business to make a profit.

From the owner: From Concept to Installation…read more We are a full service Hearth and Barbecue specialty retailer with over 85 years of combined experience in the industry. We specialize in the sales and installation of custom designed fireplaces that will add charm, efficiency, and value to your home. With three full service hearth design center showrooms located throughout the Cleveland area, we are northeast Ohio's greatest resource for fireplace and grill products.

Look here for ideas but Purchase elsewhere…read more Showroom is nice and sales people are knowledgeable, Delivery/instal is ridiculously slow. Was told my fireplace was "in-stock" paid deposit- assumed a 3-4 weeks but alas it's now 3 months and still no fireplace........

Customer service is so very poor. Phone calls/emails are not returned, and employees are rude. I…read morehighly recommend NOT using this company.

Probably one of the best experiences we have had with a service technician. Knowledgeable,…read morefriendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

We contacted Mike to have him quote us on installing a gas insert that would heat our home in case…read moreour boiler stopped working or the electricity went out. We asked that the quote be provided met two criteria, under $3,000 and heat our home. The most important piece being that it heats our home. Mike provided options of units with links to details of the options. The links did not work and we were unable to see product details. Given that we asked that the options heat our home, we went with the most cost efficient option assuming that he quoted our primary need. After installing the unit, he told me in person that it may not entirely heat your home, but it will provide some heat. A week after he installed the fireplace, our boiler stopped working. We had the fireplace on for 5 hours and it didn't even raise the temperature in the room the fireplace was in by 2 degrees. After reaching out to Mike to see if there were other options, he provided other options but put the blame back on us for selecting an option that wasn't sufficient. He should have never quoted inserts that would not met our primary need. Mike was very polite when installing the fireplace but I am highly upset with the quotes he provided. As a consumer, he should not assume that we know what specific units with specific outputs will do as far as heating a home. Mike removed our only alternative heat source by installing an insert that would not suffice for our home size. We can no longer burn wood in the fireplace to heat the home. My husband and I just had a baby and needed an option that would keep our family safe during the cold months.

From the owner: At our salon, it’s not just about the haircut—it’s about the experience. We bring a modern,…read morepersonalized approach to every service, combining high-end skills with a chill, welcoming vibe. Our team is made up of passionate professionals who stay up-to-date with the latest styles, techniques, and trends, so our clients always leave looking and feeling their best. What really sets us apart is the time we take to understand each client’s vision. Whether it’s a classic cut, bold color, or complete transformation, we tailor everything to the individual—not a one-size-fits-all experience. We also pride ourselves on keeping things real—no pressure, no attitude, just honest service and good conversation in a space that feels like home.

Work was perfect! This had to be done based on contingency for sale of house quickly. He responded…read moreover the weekend and repaired on Monday. See before and after pictures

On time, friendly professional! I needed damper fixed and Austin took care of it in less than 15…read moreminutes! He also took the time to explain how it works and possible options to avoid it being dislodged going forward. He gave me a brochure about possible modifications too! Over and above - great service. You cant go wrong! Thank you Austin.

We had more than great service Sauers our house has two chimneys that over the years have had motor…read morecome out, brick chipping, liner damage. Blake came out took a look and we had our estimate back the next day. The repair cost was better than I had expected. Sauers chimney service has been tolly professional. Everything was done the why Blake had said our chimneys are great. Put your bricks in Sauers hands and let them lay them right! Dave M

Had this company come out to fix a venting (downdraft) problem from our water heaters and…read moreinspect/clean our chimney. They came out very promptly, fixed our downdraft problem, and did the inspection and chimney cleaning. They were very knowledgeable, professional, and polite. I would highly recommend this company.