Probably one of the best experiences we have had with a service technician. Knowledgeable,…read morefriendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you

Bought a hot tub from them at the H&G show. Needed a delayed delivery and said it would be OK…read more Joe came out for a site inspection prior to delivery. Delivery went fine. They removed our old hot tub (for a fee) and placed the new one perfectly. Joe had made a note for them to bring a hole saw to drill where our electrical would enter. They did not want to do it saying it is "very hard" to drill through fiberglass. They refused. It took 20 seconds for my guy to drill the hole. During hook up, it appeared we were delivered a used unit. Maybe a showroom sample. Many indicators. Not what I purchased. Anyway, the unit seems to be working fine so far. Note: the cover that they "throw in" is cheap as heck. It leaks rainwater into the spa and it sags and puddled on the top the first time it rained. Very unhappy about this. We have had 2 other hot tubs in the past 35 years and not one had a cover that leaks and sags. Also, no manual came with the hot tub. The instruction sheet they left says "refer to the manual". Never got one. I had to call and Rex said he would email one. Inconvenient. Can't bring my computer out to the hot tub and printing 56 pages is ridiculous. I'm old school and like to have the manual in my hand as I am learning the features and functions and for reference. I will be calling Platinum Spas to get one. Also, they never mentioned how to Register the tub and file for the warranty. Not trying to be negative, but others must be aware of these things before you buy.

Quick response to request for quote. Definitely more in depth inspection and honesty than some…read moreothers who came over.

Never showed up for the appointment on the date and time they offered and I accepted.read more

Manchester Chimney restored our 20,000 sq. ft. four story apartment building built in 1927. The…read moreowner Tim was very professional and conscientious planning out and executing this big project. He did a remarkable job, at a fair price and the entire project was done within the scheduled time frame. We have more projects for him, and highly recommend his services.

Horrible experience - Tim at Manchester has a history of not showing up. He talked a great game, so…read morewe waited patiently for 3 months to get on his schedule for our chimney work to be done on 6/10/26. I texted him on 6/9 for ETA. No reply. Called him and left msg on 6/10/26. No reply. This is NOT the guy you want to do business with. Find someone else whom you can trust to show up.

They put in a Fireplace insert for me.. It's beautiful. They were professional, quick, polite,…read moreneat, reasonable priced

This is an amazing service-oriented business. During one of the coldest days, my fireplace decided…read moreit didn't want to work anymore. I called and they promptly sent Eric to clean the unit and solve the problem. I live on Social Security. Eric and Bonnie ( the contact lady at their office) worked very hard to solve my problem as quickly and inexpensively as possible. My unit was very old (25+ years). It was decided that the logs and gas pieces needed to be replaced. Eric installed the new items within an hour, cleaned up everything and even offered to bring in my trash cans from end of the driveway. Polite, courteous, efficient service above and beyond. I highly recommend them.

Work was perfect! This had to be done based on contingency for sale of house quickly. He responded…read moreover the weekend and repaired on Monday. See before and after pictures

On time, friendly professional! I needed damper fixed and Austin took care of it in less than 15…read moreminutes! He also took the time to explain how it works and possible options to avoid it being dislodged going forward. He gave me a brochure about possible modifications too! Over and above - great service. You cant go wrong! Thank you Austin.

Nick was great in the store. He was polite, very informative with their products, and he took his…read moretime showing me stone that would work with my room. The crew that they sent out to do the installation did an amazing job from start to finish. They took care in protecting my furniture by covering it up and eliminating as much dust mess as possible. They cleaned up after themselves and put everything back where it belonged when they were finished. I couldn't have asked for a better crew to do this job. I love my new fireplace, mantle and the stone looks amazing. I had a great experience all around and I will definitely be recommending Country Stove to friends and family.

DO NOT HIRE THEM - YOU WILL BE SORRY - We hired Country Stove & Patio to redo our fireplace area…read more The contract was for $11,000 -12,000 (+) and they failed on their contract. The installed the wrong mantel, which was damaged from the manufacturer (told me who cares), they damaged our $4500 bookcases/cabinets, installed a piece of arched molding that was damaged by the manufacturer, failed to finish to crown molding and kept the key to our house and refused to return it. There is a whole lot more that I could go in to. In total, I had to pay $2,000 for repairs for the damages they caused and they would not work out a settlement with us so they put a lien on our house. We paid the amount owed because we could not take another loan out on our home unless we paid the lien off. They have yet to remove the lien and we paid them in full over 2 months ago. This company is unethical, does subpar work and charges top dollar for subpar work. The job took them 3 months to complete. I highly encourage you to not hire this company that does not care about their work or their customers. I paid $13,000 for a fireplace redo and my bookcases have issues because to make them look halfway decent, they had to be repainted. So in total, this job cost me almost $18,000. Shame on you Country Stove and Patio. I hope the word gets out as to how you do business. You are unethical in your business practices. DO NOT HIRE THEMD