I've been seeing Dr. Benson at this practice for several years now. I've never had to wait more…read morethan a few minutes to see her, all staff has been friendly and helpful, and I've never had to wait more than a day for an appointment.

I really don't like to leave bad reviews but when the service is not up to par I feel it's…read morenecessary so others know and perhaps to give the practice a chance to improve. They were good when I first joined years ago but in the past 3 years they have steadily declined. 1. Dr's / PA have quit. This is what made the practice great in the beginning. They cared and would listen and actually knew who you were and followed up. Now, you're constantly having to chase them for renewals, rx, approvals, diagnosis, next steps because they don't know you. RX aren't followed up upon or takes forever to get renewal, takes weeks to get an appt, months for routine appt, every year they tell me I don't need a physical exam when I use to have one at least every year and the pap every other year (it just feels like they just don't want to do it), dropped the ball on approving Rx, It could be that they are victim of their own success. Too many patients, even though they no longer take new patients. I don't ever see a Dr or a RN any more, it's always a PA. 2. Their front desk check in people are annoying. I feel like it's not a genuine atmosphere 3. Their Phlebotomist is rough when they take your blood and so grumpy when she does it 4. there is ALWAY ALWAYS ALWAYS an hour wait even if you get there 5-10mins early and checked in. Only way to avoid this is if you are the first appts of the day. 5.They tend to fob you off to specialists because it is "beyond their scope" but then don't recommend any specialists. I really hate to have to look for a new dr practice but it looks like i may have to. I wish I didnt have to.

Customer Service. Educating staff who answers telephones with basic information about the practice…read morethey're employed by.

I switched over to this doctor's office about five years ago from Dr. Seok's office because I had…read moresuch a horrible experience with them. And let me just say that throughout my five visits here, I've been very impressed. My initial doctor was Dr. Kang, who was super kind and helpful in determining my surgeon for my gall bladder surgery. The next appointment was with Dr. Michelle who happens to be an NP but she was EXTREMELY kind. I went in for heartburn issues and she seemed worried and concerned that I was sick -- something that most doctors don't do. Ever since then, I've been going to this office. I moved out of Johns Creek 7 years ago and have been living in Lawrenceville & Dunwoody, and I must say I am always impressed with this office.

In general the care I receive is good, not great…read more The areas of concern are 100% based on lack of training, inattention to detail, rushing, and not properly hiring empathic customer facing admins. Key areas: Getting refills promptly addressed via portal and without having to place a call to let them know a request has been put in. Ensuring the RIGHT medication is being refilled. Follow up- if there's an issue with insurance or payment or test results or prescriptions, you will not receive a call. You might not even be notified on the portal. To get proper medical service, the patient needs to be on top of them for all the above reasons. If you are an active and engaged participant in your own medical care and are willing to double check things, you'll be fine here. I can say that, for me, I've seen some improvement from years past.

Even when the office is empty, the front desk staff refuses to answer calls. They immediately place…read moreevery call on hold just to stop the phone from ringing, even when no patients are waiting. They'll claim they're "busy," but if you show up in person, you'll see the waiting room empty. This is unprofessional and disrespectful -- especially to elderly patients who depend on this office for care. I hope the doctors read this and realize what's happening at their front desk.

My husband and I have been going to this practice close to 15 years, as our PCP. Things started to…read morego downhill in 2021 and got progressively worse since. It became difficult to reach someone to make an app. No return calls from front desk. 24-48 hr response from doctors nurses. My PCP left the practice about 6 months ago. He was extraordinary. I had to see another physician there as a result, who did my yearly exam late October. As of 12/3 she has not replied to even one 1 of my four msgs; left 2 through their portal and 2 voice. I will not be going back to this practice. VERY DISAPPOINTED.

Dr Fatemi listens carefully to my concerns and I get very good care. When I call the office, a…read moreperson answers and handles my requests promptly. Questions/requests I ask on MyChart are always answered within a few days. Once, I lost my mammogram orders, asked for them to be sent to the facility. Someone called to let me know they had been sent so I would not worry. I've been a patient almost 20 years and very satisfied.

I have been going to dr Pearson since moving to Duluth in 2000. I couldn't ask for better medical…read morecare than I have received. she is very thorough and caring.

When I first moved to Atlanta (almost 2 years ago), I started looking for a primary physician…read more When I looked on line, Dr Peason's name came up. After some of my own research, I then called my previous doctor from Denver and asked him what he thought. He called back the next day and told me he got nothing by raves about her. I called Dr Pearson and the rest is history! I would not go to anyone else ever! She is the most caring, thorough, friendly person. Not only does she listen to ME, but she goes a step further to make sure she understands what I am trying to tell her. Dr Pearson never rushes, but takes her time to be completely sure that "I" understand what she is saying to me. Definitely a collaborative atmosphere! The office has the MOST pleasant, responsive and friendly staff. They are truly all the greatest!

I love Dr. Susan Traxler, and the whole staff. Dr. Traxler has been our Pediatrician for a few…read moreyears. We wouldn't go anywhere else! We do things a bit differently and never once has Dr. Traxler been disrespectful about any of it. She even makes recommendations based on what she knows we are willing to do. Dr. Malcom Traxler (Yes the Dr.'s are married to each other) is my husband and I's Dr. He is very gentle, and listens well. He is conservative and does not jump to invasive approaches first. It is nice to be able to have the same practice for the whole family! The office staff is great, friendly, and treat everyone as individuals, not a number. They go out of their way to serve the patients. This is not one of those busy practices where you have to wait days or longer for an apt. You will see the same Dr. every time. They do have a PA that works with them. I have not seen her personally, but have spoken with her and she is very nice. She fits in well with the rest of the staff. For my large family I love getting personalized attention from the Dr.s and being able to get in quickly if we need to be seen. Often the same day. I can not say enough good things about this practice. I refer them every time!

From the owner: We put your family's health and well being first. Our staff includes skilled and knowledgeable…read moredoctors who pride themselves in giving you the in giving you the individual care and treatment you deserve. Our practice offers both pediatric and internal medicine primary care, allowing us to care for your entire family. Our staff includes Malcolm M. Traxler, Jr., MD, Susan G. Traxler, MD, and Heather Wanner, FNP. Traxler Primary Care accepts most public and private insurance plans. We offer special pricing for self-pay patients. We no longer accepting new patients on Medicaid and any CMOs.

GROWN FOLK PROBLEMS!…read more After missing a couple of visits, I finally dragged myself to the doctor, (fat, miserable and feeling guilty). I really like my doctor and I think that the more you like your doctor, the guiltier you feel if things aren't "on point", because you feel like you let them down. Anyway, I always go into the office a few days prior to my visit in order to complete my blood work so that when I have my appointment, my results can be reviewed at that time. I love this process. So we sit down and review the results and am still in that "pre-diabetic danger zone". Uggghhhh! Keep in mind, I am now fully hooked up, (fancy activity watch, fancy scale, wireless blood pressure monitoring and a health coach), but I felt as if I was not making progress quickly enough. My doctor has a very gentle manner and took her time to thoroughly explain my test results and answer my questions. She did not seem to be very alarmed by my situation, (probably because I had mentioned that I was really working on improving), but I was mentally "freaking out". I took the paperwork home and studied the results and allowed everything to marinate. I then decided that I needed to make additional lifestyle changes because those results were just not acceptable. With a few simple changes, (increasing activity, tweaking the diet, and downsizing the holiday table), I am feeling so much better, and have come to appreciate the value of keeping those annual appointments and actually following recommendations. If you are a healthy adult, good for you! Staying that way is important and an internist who specializes in the prevention and diagnoses of adult diseases can help you stay on a healthy path. Dr. Bhushan creates an environment where you feel comfortable enough to discuss anything and you want to work toward positive change. Bottom line: She'll make you want to be a better patient and that is priceless! :)

Fantastic best family practice doctor in Atlanta ga area really cares about her patients great care…read morealways friendly but also no nonsense attitude she takes great care to do what's right

I wish I'd never found this office. It has been a…read morenever-ending stream of unwanted appointments, overcharged copays, and insistence that I need procedures that no other doctor has ever or would ever recommend to me. After all this and her constant change of staff, new front desk and nurses on each visit, on July 2020 I decided to change to another practice. It is June 2021 and she is trying to charge me for "normal visit" on August 2020 and January 2021 (normal visits + cancellation fees + late fees).

Condescending Loudmouth... & Grumpy old man!…read more Me, seeing new doctor at JCPC to discuss my care. This is early, about 7:15am. 35 minutes after my appointment time, I am finally sitting in the exam room and I hear him going over MY chart with the nurse right outside my door (which has 2 inches open at bottom and I could hear EVERY single word). "Jesus F____ Christ!" "Who is this guy?" "Unbelievable... No excuse for this... JESUS" "Holy sh*t" WTF?? I have been a patient there for 5 years and have seen 2 or three different docs, but this guy needs to retire and stop doing harm to his patients with his clueless sense of surroundings. I have since found a much better healthcare provider!

Moving out as it is very stressful to deal with the staff (what is the point since you seek them to…read moreheal you ...), they frequently do not call back, forget our messages in their web site. Found a doctor with a better office management structure.

Was told they were sending in prescription ; pharmacy said they did not receive it. Almost…read moreimpossible to get anyone at Piedmont on the phone.

I am giving it two stars for its cleanliness, easy accessibility and ample parking. I have been…read morehere at least twice in the last six months. They are usually empty and quick to see you. I am beginning to see a pattern in the quality of care though. From the nursing assistant to the Physicians, you get the same 'uncaring why are you bothering us ' attitude. They do the standard vital signs and usher you in a room. 5-10 mins the doctor comes in and asks you what is wrong. Hands you a prescription and send you on your way. There is no compassion for the patient or even a sense of care in my opinion. I can see why people choose to wait hours at other locations. This type of care is what gives urgent cares a poor reputation in my opinion.