In general the care I receive is good, not great…read more The areas of concern are 100% based on lack of training, inattention to detail, rushing, and not properly hiring empathic customer facing admins. Key areas: Getting refills promptly addressed via portal and without having to place a call to let them know a request has been put in. Ensuring the RIGHT medication is being refilled. Follow up- if there's an issue with insurance or payment or test results or prescriptions, you will not receive a call. You might not even be notified on the portal. To get proper medical service, the patient needs to be on top of them for all the above reasons. If you are an active and engaged participant in your own medical care and are willing to double check things, you'll be fine here. I can say that, for me, I've seen some improvement from years past.

Even when the office is empty, the front desk staff refuses to answer calls. They immediately place…read moreevery call on hold just to stop the phone from ringing, even when no patients are waiting. They'll claim they're "busy," but if you show up in person, you'll see the waiting room empty. This is unprofessional and disrespectful -- especially to elderly patients who depend on this office for care. I hope the doctors read this and realize what's happening at their front desk.

I've been seeing Dr. Benson at this practice for several years now. I've never had to wait more…read morethan a few minutes to see her, all staff has been friendly and helpful, and I've never had to wait more than a day for an appointment.

I really don't like to leave bad reviews but when the service is not up to par I feel it's…read morenecessary so others know and perhaps to give the practice a chance to improve. They were good when I first joined years ago but in the past 3 years they have steadily declined. 1. Dr's / PA have quit. This is what made the practice great in the beginning. They cared and would listen and actually knew who you were and followed up. Now, you're constantly having to chase them for renewals, rx, approvals, diagnosis, next steps because they don't know you. RX aren't followed up upon or takes forever to get renewal, takes weeks to get an appt, months for routine appt, every year they tell me I don't need a physical exam when I use to have one at least every year and the pap every other year (it just feels like they just don't want to do it), dropped the ball on approving Rx, It could be that they are victim of their own success. Too many patients, even though they no longer take new patients. I don't ever see a Dr or a RN any more, it's always a PA. 2. Their front desk check in people are annoying. I feel like it's not a genuine atmosphere 3. Their Phlebotomist is rough when they take your blood and so grumpy when she does it 4. there is ALWAY ALWAYS ALWAYS an hour wait even if you get there 5-10mins early and checked in. Only way to avoid this is if you are the first appts of the day. 5.They tend to fob you off to specialists because it is "beyond their scope" but then don't recommend any specialists. I really hate to have to look for a new dr practice but it looks like i may have to. I wish I didnt have to.

I recently had two separate visits and at both times the lady at the front desk was horrible. once…read moreyou get past her, the doctor is wonderful as well as the PA.

Deceptive business practices. Went to the Alpharetta location at 870 Main Street. Front desk…read moreassociate told me they took my insurance after presenting card. They charged me my copay of $5. Month later they charged my debit card for $245. Said that they made a mistake and do not take my insurance and that I am liable for payment. Contacted them and they have refused to give the money back even after admitting it was their mistake. Wrote the CEO (Bill Miller). He responded rudely and said even though it was their mistake, I am liable. This deceptive culture comes from the top down. AVOID THIS COMPANY!!!!!!!

Dr. Cha is hands down the best Primary Care Doctor I've ever had. Very humble and kind hearted…read morecoupled with being extremely knowledgeable. Transparent about what is necessary for patients my age (under 30) and is practical with the advice that he provides. His team is absolutely incredible as well! Walking through the door you're greeted with a smile and pleasant greetings (Hi Amanda) and when having my blood drawn it was literally painless. I'm not one who is shy when getting blood drawn but I legitimately felt nothing from start to finish (Thanks Ashley!). Very professional team, extremely hospitable, and worth the drive. As someone who works from home there are few things like wake up at 6am to make a 45 minute drive but coming here is definitely one of them. I'm so excited to watch this practice blossom!!

Dr. Bede Cha and his wonderful staff definitely raise the bar in family medicine and patient care…read more I'm so impressed by the way Dr. Cha listens to my problems in detail and provides thorough explanations of everything that's easy to understand. I feel like I'm learning how to listen to my body better! Also, making an appointment was so easy. Ashley is super sweet and eased all my tensions about getting my blood drawn. Wonderful practice with a great team! Glad I found them.

I love Dr. Susan Traxler, and the whole staff. Dr. Traxler has been our Pediatrician for a few…read moreyears. We wouldn't go anywhere else! We do things a bit differently and never once has Dr. Traxler been disrespectful about any of it. She even makes recommendations based on what she knows we are willing to do. Dr. Malcom Traxler (Yes the Dr.'s are married to each other) is my husband and I's Dr. He is very gentle, and listens well. He is conservative and does not jump to invasive approaches first. It is nice to be able to have the same practice for the whole family! The office staff is great, friendly, and treat everyone as individuals, not a number. They go out of their way to serve the patients. This is not one of those busy practices where you have to wait days or longer for an apt. You will see the same Dr. every time. They do have a PA that works with them. I have not seen her personally, but have spoken with her and she is very nice. She fits in well with the rest of the staff. For my large family I love getting personalized attention from the Dr.s and being able to get in quickly if we need to be seen. Often the same day. I can not say enough good things about this practice. I refer them every time!

From the owner: We put your family's health and well being first. Our staff includes skilled and knowledgeable…read moredoctors who pride themselves in giving you the in giving you the individual care and treatment you deserve. Our practice offers both pediatric and internal medicine primary care, allowing us to care for your entire family. Our staff includes Malcolm M. Traxler, Jr., MD, Susan G. Traxler, MD, and Heather Wanner, FNP. Traxler Primary Care accepts most public and private insurance plans. We offer special pricing for self-pay patients. We no longer accepting new patients on Medicaid and any CMOs.

Please read if you have abdominal pain…read more I had sharp pain in my left rib. They say to visit urgent care before trying the ER. I should have just gone straight to the ER. Urgent care cannot diagnose things beyond flu, covid, and other basic illnesses. They told me they couldn't do anything for me and to just go to the ER. They charge $30 upfront. After the appt, they sent another bill for $156. My low rating is to due to being charged $200 for a useless appt. Like most of US healthcare, they are a business.

My family and I love going to Physicians Express in John's Creek. We've never had to wait to be…read moreseen which is quite unlike other urgent care centers. The staff is very professional and nice are the doctor and other providers. We feel like we were heard and cared for. We highly recommend Physicians Express Care at Johns Creek!

I have been going to dr Pearson since moving to Duluth in 2000. I couldn't ask for better medical…read morecare than I have received. she is very thorough and caring.

When I first moved to Atlanta (almost 2 years ago), I started looking for a primary physician…read more When I looked on line, Dr Peason's name came up. After some of my own research, I then called my previous doctor from Denver and asked him what he thought. He called back the next day and told me he got nothing by raves about her. I called Dr Pearson and the rest is history! I would not go to anyone else ever! She is the most caring, thorough, friendly person. Not only does she listen to ME, but she goes a step further to make sure she understands what I am trying to tell her. Dr Pearson never rushes, but takes her time to be completely sure that "I" understand what she is saying to me. Definitely a collaborative atmosphere! The office has the MOST pleasant, responsive and friendly staff. They are truly all the greatest!

Dr Martiny has been by primary physician for years now. He has found problems with me and referred…read moreme to top specialists. He is always available and spends time with you to understand your concerns if you have any.

GREAT doctor! My whole family sees him. Always on time. EASY to get an appointment with and…read moreclearly loves what he does. He listens and is VERY attentive.

Customer Service. Educating staff who answers telephones with basic information about the practice…read morethey're employed by.

I switched over to this doctor's office about five years ago from Dr. Seok's office because I had…read moresuch a horrible experience with them. And let me just say that throughout my five visits here, I've been very impressed. My initial doctor was Dr. Kang, who was super kind and helpful in determining my surgeon for my gall bladder surgery. The next appointment was with Dr. Michelle who happens to be an NP but she was EXTREMELY kind. I went in for heartburn issues and she seemed worried and concerned that I was sick -- something that most doctors don't do. Ever since then, I've been going to this office. I moved out of Johns Creek 7 years ago and have been living in Lawrenceville & Dunwoody, and I must say I am always impressed with this office.

I have been using Emory Clinic since 1983. Emory hospitals are my go-to. I had open-heart surgery…read moreat Emory Midtown in 2004. This past weekend I had a cardiac event and went to Emory John's Creek. There was no wait time in the ER. The care was outstanding. The technology? Mind blowing. A beautiful physical plant. Wonderful doctors, nurses, and staff - everyone seems to care. I had a CT scan, echocardiogram, MRI, and lots of bloodwork. I could not ask for better care. We live 20 miles away but from now on this is our hospital.

I came here because surgical department is highly rated nationally. Reviews for ER are fairly…read morenegative. Nonetheless, I needed to start somewhere. Checked in, and was called to be seen less than 2 minutes later. After labs, and questions, they took me straight to room for tests. All staff was very friendly. After tests, they took me to room in decision area. Very clean, with nice rooms. My nurse, Kim, was likely the nicest I've ever met. Waiting for testing is no issue. Waiting for a doctor? Different story. Still waiting to be informed, then discharged, 3 hours. All that said; I'd still recommend this place.