Just returned from a visit to Northside Urgent Care in Duluth. I was very impressed with the care I…read moregot there. When I am sick enough to go to Urgent Care, I am usually in a bad mood so I wouldn't have a nice comment. From check-in to dismissal, everything was great. Hope I don't need urgent care again but if I do, I will return to this facility.

Yay! I'm the first to review!…read more I've come here a total of 5 times since my PCP is in Savannah and I'm in the area temporarily. I've come for mastitis, sinus infection and recently the flu. On all occasions I can honestly say they're quick and helpful. The hours of operation really work well with those of us that work 9-5. They stay open until 8pm M-S. That's amazing! The front desk receptionist, and nurses are always very pleasant when assisting you. I always feel like my issues and concerns are addressed with the NPs on-site. I have not had a bad experience and I'm always seen same day and out within 30 minutes. Final verdict: I definitely recommend this location! It's never busy and the staff is very friendly.

Always excellent service, Personable ,knowledgeable…read moreproviders. I've utilized this facilityfacility for my family's minor emergencies in the past and I've never been disappointed with their service

The care quality generated mixed feelings, on one side, the Assistant Physician, seemed to know…read morewhat she was doing, to some extent. I was "diagnosed" with a sciatic problem but with some prescription the pain could be eased. When the time to wrap up came she left and sent the Medical Assistant to inform me that a urine sample of was needed to discard a kidney infection, but I was not able to provide such sample at that moment, so I offered her to give me a recipient so I did not need to wait there all the time. The answer was that I needed to wait for a decision on that. After 20 minutes the Assistant physician came back and told me that my option was accepted. I asked if she had sent the prescription to my pharmacy but the answer was no. She needed to complete the visit once I came back with the sample. One hour later, I was able to produce the sample she asked for and her verdict was that no kidney infection was found in their lab. So I asked why she did not send the prescription before since the sciatic problem, I could have gotten the medication and taken it but in the meantime the my excruciating pain did not ease. To confirm, I asked if she was a Dr because I am not sure about what her title meant. She replied three times with the same question, that I asked to confirm that I had not been cared for by a physician. She got very upset and told me that a report was going to be filled with her physician and left the room.I left after her and asked what was going to happen with the prescription and the answer was that since I am leaving there is no prescription to be filled. The paperwork when you check in is full of repeated questions, even in the same page on one of the forms. That process cost me 20 minutes. The assessment performed for the diagnostic some other 20 minutes plus another 20 waiting for the approval of my plan to do not wait in the office. All that time, since 0930AM till noon and came back home with the same pain and threat to fill up a report just because that person probably realized that something was not done the right way. Won't be there and won't recommend this office.

Every member of the staff was so friendly. They never made us feel like we were taking their time…read morewhich happens so often. Each staff member was very efficient and made sure we understood each step. I highly recommend Gwinnett Urgent Care for any health care needs

I walked in at 5:30 pm & nobody was in the lobby. Check in was a breeze & yes they require masks. I…read moreforgot mine so they had extra on the desk. Sat for about 5 mins & was called back. Sat for about 5 mins & I had blood pressure checked. 5 mins later the "dr" came in. A very inflamed hip & needed a big anti inflammatory shot & 3 perscriptions to fill, if I feel I need them to feel better in my surrounbg back/hip areas. Out in 30 mins. They have sm tv's in the room playing old-school Bugs Bunny- hysterical! They had tv's turned down so I could hear the 80/90's music playing. Pretty cool office in a nice shopping center at McGinnis Ferry/P'tree Industrial. Everything was clean & everyone friendly. Still ache so I hope this shot kicks in soon- been over an hour.

Do Not Go here!!!! They are the most irresponsible people I…read morenever meet. We took PCR Covid TEST on Sunday 9:00am for Tuesday Cruise trip. They told us it will be ready in 24hrs. Next day morning we called for the result, front desk told us it will be ready on Tuesday morning, because Lab doesn't pick up till Monday morning. ARE YOU KIDDING! NOW YOU TELLING ME!! Front dest lady told me she will call back see when test will be come back sometimes come back in same day. So I waited it. No PHONE Call!!!I Other family and friends got results back on same day. We were already in Miami. All the testing please was booked. Tuesday morning our boarding time was schedule at 12:00pm. We are here about miss our Cruise ship. I called back at Tuesday 8:05am, guess what results was in. The same lady who picked up my call. She doesn't seems apologetic. If she called yesterday I would handle differently, least I know she called the lab trying to solve the problem. Not to avoid it. They handle the problem so poorly. Our family had covid test Number of times. It was one of most stressful days in my life. There are many urgent care around Peachtree Corners. I do not recommend this place. Update: After I saw Dr Anthony reply I have to write back. Please read a pictures attach is review. Now Dr. Anthony is lying too. When We checked E-mail even the junk mail No message from them. Except the one I received this morning (Tuesday). When I called this morning ask why she didn't respond it to me back. She didn't say anything. she never told me they send us a e-mail on Monday. If they send e-mail on Monday I'm the crazy lady leave bed review for fun. Why feont dest lady said anything about e-mail. Now I understand. Not just Front dest have problem if Dr. Anthony is lie about this small problem what will be next. I will be too scared to go this place.

I am shocked at all the high ratings. Dr. Harvey was incredibly rude to me during my visit. I have…read morebeen calling around to get a form completed for school so that I can go on a trip out the country. I called the kind lady at the front desk, and asked if the doctor would see me today since I wouldn't make it there until 7PM. I showed up around 7:15, and was checked in no problem. I was called to the back and the nurse did my vitals. There was a portion that needed to be filled out by me and a portion for the doctor to fill out. Maybe I missed it, but I was not told to have my portion filled out before seeing the doctor. I usually filled it out with the doctor and go into detail about my medical history (not my first time getting this form filled out). Dr. Harvey came in and immediately scolded me for not having my portion of the form not completed. Made me feel like a complete burden by saying "that's not filled out? You do know we are closing right?" Like I didn't call before to see if I could still come AND pay to be serviced. I guess the nurse that came in before him was there for decoration, because he came in and asked for the exact same basic information. Shallow questions, had no desire to learn more detail about my medical history and wanted to make an uninformed decision without asking questions. I felt rushed and unimportant, and it was so painfully obvious that he wanted me to get out. Then he went out in the hallway with the nurse continually being rude, saying loudly "she didn't even put her name on this form" like I am not right there in the other room. Like he couldn't even be bothered to even ask for my name. He is one of those elderly people who think they can talk to younger people any kind of way, because I guarantee he would not talk to his peers or someone his own age like that. If he doesn't want to see people that late, maybe he should have it where the cut off is at 6PM or maybe not work that late so other people will have to deal with that. I was not treated like a professional who paid for a service. I definitely would not recommend and I will not be back ever.

Exceptional patient care and customer service. I would not hesitate recommending this facility to…read morefamily and friends.

I've been going to Reagan Medical for over 30 years. I don't have to but I choose to. I've tried…read moreother places when my insurance changed during that time, but I always end up coming back. I mainly go to the Five Forks Branch. Note, since I started seeing Dr. Rafeedie, I won't go anywhere else unless I absolutely have to. I have total confidence in him, and don't want anyone else trying to figure out my meds. and other health issues. He tells it straight and that's what I need and want. He asks the questions about the reason I'm there and looks at what's happened before. I know I can't monopolize his time, I respect I'm not his only patient. He's highly requested by many. However, I if ask questions, he tries to answer it so I understand it. My Time is also important so I appreciate, clear and efficient care. I know other people that will only see specific doctors there too, like Dr. Gould. They don't want to see anyone else which shows the trust people have in him too. If I simply must see a different Doc then I will see Dr Gould. The people at the front desks have their hands full and don't get the credit they deserve. They have a Very varied clientele. People with many different needs and languages which can be a serious challenge. I've not seen them act differently to certain kinds of people, everyone is an equal patient. Yes! Understand that and be polite to them. They are trying to help and move things through as quickly and efficiently as possible. I give them big Props!!! The only issue I've had is on their portal because I can't send an email to my providers nurse or any other office there. So I have to call. That I'd like to see updated/upgraded/fixed.. Is Reagan Medical always perfect, No. Do I have to wait longer than I want to sometimes, Yes. Have I ever had to straighten out "the office" for my account, Yes. But if I did, I stayed clear and persistent and it was fixed. Have your facts straight from the beginning to get faster results. Find me a perfect practice and I'll say you're dreaming. Find a good practice and doctor you trust with your health and your families, Stay there. Speak up, say what you need. Don't wait for them to ask or guess. Less guessing and more care works best for everyone. Saves time for you and them. I figure 30 years of service deserved a well rounded review. Thank You, Cindy H

We saw results online called the Five Fork Trickum location three times to discuss. We were told…read morethat someone would call us back never received a call back. this clinic was very unprofessional the nurse practitioner, which is pretty much what you see did not want to come to the phone to discuss results or next steps. I do recommend this clinic. They do not care you are better off going to pay for someone that will give you more better. Patient care, quality care, and customer service.

Inform patients of extended wait times at check-in, especially when the office is short-staffed…read more * Develop a process for drug-screen patients who urgently need to provide a specimen after arriving, rather than forcing them to wait for hours in discomfort. * Ensure only properly trained and qualified personnel are handling drug screening procedures and chain-of-custody documentation. * Require all necessary paperwork, medication disclosures, and consent forms to be completed consistently before or during the testing process. * Improve communication with patients throughout the visit so they understand what is happening and what to expect. * Maintain a cleaner, more sanitary testing area and specimen collection space. * Have contingency staffing plans in place when employees call out to prevent excessive delays. * Show greater compassion and professionalism toward patients who are clearly distressed or uncomfortable.

So based on the reviews if your going for DOT related services it will take a while and yes I had…read moreto wait but the exam and the staff the doctor were excellent !!!!

The front desk staff member was kind and professional. However, the technician, Jessica, was…read moreextremely rude during my visit. She did not apologize for her behavior, which made the situation even more upsetting. I spoke with the physician about the incident, and she acknowledged that my frustration was understandable. The physician was excellent. Healthcare professionals, especially technicians who work directly with patients, should be properly trained not only in their technical skills but also in compassion and empathy. Patients who are ill and seeking answers deserve to be treated with respect and dignity. It is concerning when someone working in this field does not demonstrate basic respect for patients.

Deceptive Billing -- AVOID at all costs!…read more On June 22nd, my mother visited this clinic for a scheduled appointment, and what followed was a textbook case of bait-and-switch billing fraud. Here's what happened: 1. They skipped all intake forms, including insurance verification--unlike every other medical visit she's had. When questioned, staff insisted, "You don't need to fill anything out." 2. They assured her she owed $0 at checkout, despite her expecting a $30 copay (per her insurance). 3. Weeks later, a $644 bill arrived--with the clinic blaming HER for their refusal to collect insurance info upfront. After complaints, they "discounted" it to $355, then $287--admitting no fault whatsoever. This is predatory behavior, not an accident. I've reported them to the Georgia Department of Law and urge others to avoid this clinic. Shameful.

My child has an underlying medical condition, which is why we came in for flu and COVID testing…read more When I asked about medication, I was clearly asking what the treatment options would be if she tested positive. Instead of listening, she repeatedly responded as though I were demanding medication even if the tests were negative. She would not listen when I tried to clarify what I was actually asking. The entire interaction was extremely frustrating and unpleasant. How can someone this unprofessional be allowed to care for pediatric patients? She did not even understand the names of my child's medications, repeatedly talked over me, and ignored what I was trying to explain as the patient's parent. She then walked out visibly irritated and proceeded to speak disrespectfully about me to another nurse loudly enough for both my child and me to hear through the open door. This behavior was completely inappropriate, disrespectful, and unacceptable in a pediatric healthcare setting.

My 1 year old son had a nasty fall and bit his tongue while under the care of his grandmother, and…read moreit wasn't emergent enough to go to the er, but it was bad enough I wasn't comfortable waiting till the morning to see his pcp. I looked online on both Yelp and the clinic website and this location is listed as open until 9pm and available for walkins. It was 7 pm when I looked this up, so I felt I had plenty of time and wasn't going to be one of those butthole customers that show up 5 minutes before closing. We drove 20 minutes in the opposite direction of the er only to see a tiny piece of paper on the door saying "we are closed" another saying "X-ray broken" and another saying "at full capacity" (even though they were closed and there wasn't a car in sight.) It's 2023. Update your website with your hours. There's even an option to indicate it's temporary so patients don't get confused. Don't put "accepts walk ins" in your business plan if you can't take new customers - as indicated by one of many pieces of paper on your glass door. While this thankfully was not an emergency, I indicate that it's 20 minutes in the opposite direction of the er only to illustrate how frustrating it is to drive 40 minutes round trip for nothing. When an up to date online presence would tell any stressed, overwhelmed parent they should just head straight to the er and that 40 minutes could be put toward the long er wait times. I finish this post with a question. If this office can not figure out something as simple as the internet, are they really reliable enough to help you in an urgent situation with your children?

Our family has received the best care to date, we usually see our favorite NP at the Dawsonville…read morelocation, sometimes the Cumming location. We appreciate being heard as patients. Keep doing what you do, thanks.

This practice is essentially a shell company operating under the wishes of any insurance company…read morewilling to throw a few dollars at them. Unfortunately, for them, they couldn't even respect themselves to be honest and speak the truth about their inability to communicate with either the patient or the insurance company. Better yet, when you ask questions, you are the villain; logic ceases to exist for these folks and emotions take over resulting in them hanging up. I wouldn't send my worst enemy to this place. DO NOT GO THERE!