My experience at Northside/Medlock was exceptional from beginning to end! After I had a screening mammogram at the Forsyth Blvd. facility I received a call back that there were some concerns. I was scheduled for a bilateral diagnostic mammogram at Medlock because I could be seen sooner there. I was frightened and anxious, so much so that I got the appointment time wrong and showed up two hours early! The attendant at the front desk, Eri,was very kind and sympathetic and suggested I might register while I was there and come back at my appointment time. She also asked if I would be willing to be seen early if there was an opening. The kind woman who registered me, Shamira, was upbeat and professional and went out of her way to put me at ease. When I finished the paperwork I was told I could be seen right away. The radiology technician, Lydia, who was willing to see me so early was warm and highly professional and talked me through every step of the process. When the radiologist, Dr. Kapoor, requested that I have an ultrasound, the lovely young technician was warm, friendly and professional, and very clear about the process. She was very reassuring when she delivered the news that I am okay and would be asked to return in 6 months to be sure that there are no changes in my condition. I am grateful for the excellent quality of care and communication I received from everyone I encountered at this top notch facility! read more

I've been wanting to write this review so that no one else risks their safety. In May of 2023, I went to this location in Johns Creek for a neck MRI. I was feeling apprehensive as the tech seemed not to take great care in locating the vein in my arm for the contrast. Thank God they gave me a wire with a button that I could push to alert them if something was wrong. I have had MRI's with contrast before and never had any reaction. Soon after the tech inserted the IV, my arm grew heavy and extremely painful, and felt like it was on fire. I pushed the button and was literally crying as the pain became so bad so quickly. I later found out that what happened to me was called IV infiltration, where they mistakenly miss the vein and the fluid leaks into the surrounding tissue, rather than the bloodstream. Thank God they came back into the room and removed the IV, as the contrast agent is caustic and can cause necrosis (tissue death) and some very serious ill effects. I was lucky, but have never felt such medical incompetence in my life. Do yourself a favor, if you value your health and your life, avoid this place at all costs. This place should be shut down. read more

Friendly, efficient staff upon entering. Clean front waiting area and a short wait. By the time the paperwork was filled out we were taken back for a CT scan. Fast, easy process, highly recommended. Aetna insurance is accepted. read more

if I could give zero stars I would. no one should be subjected to this place. first Northside is doing some sketchy billing. I had a cash test done. paid cash then got a bill for 216$. they then proceeded to call me and send letter after I called them and they said my balance was $0. because I had paid at time of service cash. total scam. also I went to have a mammogram done waited an hour and they didn't even perform the test. they were rude in the waiting room. then I finally left after having been there an hour. they couldnt find the orders or the images that were sent over by my doctor. run from this place. run far and fast. anywhere else. they waste your time. treat you poorly and they don't care they bill you and harass you about your bill that you don't even owe. I'm sure there are plenty of people that overpay them and don't even know it. terrible experience. read more

The front desk seems to be efficient and caring enough but once you get to the back there is no sense of care taken for patients who are in pain. I mean the reason you need an MRI is normally due to pain and I was expected to wait over 2 hours past my scheduled appointment! The worst part was the tall, snarky fella who really couldn't have cared less as he told me with a smirk that I was welcome to leave, which I did and I'll be finding another place for my MRI. read more

They called several times just to get information about insurance. Not a single time they mentioned that they haven't received my doctor's order. It is very easy to get a doctor's order. read more

I waited over two hours for a 30 min ultrasound. I was told the wait was due to them waiting on images from another facility. Images that I told the receptionist I had brought with me. I found the place to be dirty and dingy. The couches in the waiting area had stains in them and the carpet was filthy. The bathrooms were outside the office around the back corridor, which did not made me feel very safe. After my long wait,I was quoted a price twice the amount of what my insurance said, I was then handed over to a student who was practicing for her AA while the nurse watched her. I never saw the doctor but was billed for the one that saw my images. I think my disdain with this office is the state of their wait area and the impersonal staff. read more

Northside/Medlock Medical Imaging - Time for update - Medical Centers Near Me - Duluth, Georgia

See all

Long wait. Appointment is at 10:15, they have you show up 30 minutes prior to the appointment and then make you wait for another hour apparently. Just in case you have absolutely nothing better to do. There's no vending machine in the building. Water dispenser which is appreciated but has Styrofoam cups not recyclable paper cups. They have you sign the same forms over and over EVERY visit (To make it super clear that in case your insurance doesn't pay, you are liable). I'm not sure about other medical offices but I sent my payment 2 weeks ago and during that time I received 3 invoices from them. They were courteous at least. It turned out that they don't have an order form from my doctor's office. They called my doctor's office twice but failed to notify me of this. I CALLED this office this morning to verify that they have the correct order and whoever I talked to said they did. read more

Northside/Medlock Medical Imaging - Waiting Room - Medical Centers Near Me - Duluth, Georgia

This is my third visit to try and get a mammogram. The first time I arrived 15 minutes before my scheduled Mammo. They said I needed to be there 30 minutes ahead of time to register. I want told that when I made the appt. They made me reschedule. So I rescheduled and she said I did not have an order and I said. "I have it with me". She said, "OK I'll make a note of that". Today they left me a voicemail saying I did not have an order so they were moving my appt from 3:30 to 4:00. So I'm now sitting in the parking lot because it's too early to go in 30 minutes earlier to register. I don't even need a mammogram. I'm in my 70's and this will be my last one!! read more

Amazing place and everyone makes you feel comfortable with your procedure. The atmosphere is great especially in waiting area where you prepare for your hurtful mammogram. read more

The MRI techs are AMAZING! The rest of the staff could care less. My doctor wrote an order for 2 MRIs on the same piece of paper. Insurance approved one and not the other. I went in, got the first without a hitch. The second one was approved about 5 weeks later. I arrive and am asked where the paperwork is. I explain that it's on the referral that should be in my file as I was already there for MRI #1. They don't have it. The supervisor is called and it's explained that I forgot my referral - I clearly continue to say "you should have it, it's on the same piece of paper as the first!" I don't know if they ever found it. Nonetheless, got the MRI. Fast forward I need another copy of one of the two discs. Call on a Tuesday to request - it'll take 24-48hrs and they'll call. Friday comes. I call. I get the same response and state I've already called and it's been 48+ hours. They send me to someone else. This individual is great - they pull-up my info., find the MRI - awesome. It'll be ready on Monday. I tell her my husband needs to pick it up because of work stuff. No problem! He just needs my name and DOB. Perfect. He goes Monday to get the disc and cannot pick it up. I need to sign a release. Fine. I sign it and he returns on Tuesday with said release but alas, the disc hasn't been burned at it'll take 24-48hrs... Wednesday I call back - this time, the person at the desk can't find me at all and proceeds to tell me I've never been there. I explain the entire situation including the exact dates of my MRIs. Oh - my name was spelled wrong in their system and she couldn't find me. Cool. She takes my info and tells me a tech will call me back. Finally, I get a call back - I was in a meeting so it went to voicemail that the tech has burned the disc and it'll be at the front desk. Friday - husband goes to retrieve the disc and speaks to the same gals that he saw Monday and Tuesday. Neither have any idea what's going on. Can't find the disc, etc. etc...finally one opens a drawer and lo and behold! The disc! All is now well after (not 24-48hrs but, 168). read more

I've never been so disappointed in how I was treated, and the lack of empathy from the person at the front desk. I spoke with another woman who was wonderful about helping me out, explaining the procedure on how I needed to follow up with diagnostics and she even guided me towards calling my insurance company to help with the process. My insurance company needed more information even offered to speak to the woman at the desk. However, the woman refused. My insurance carrier, then called them directly to what she could not get the information. When I followed up with the woman at the front desk to return her pen there was so much lack of empathy or concerned about my situation, and even took calls, motion to the people that were to step up without a concern. It's very upsetting. read more

Had an appointment, and had to wait 30 minutes. Before calling me to Insurance cubicle. My time is important too. Will go to other Facility next time. read more

Totally incompetent support staff. The technician was professional and very pleasant. She indicated that the results of my MRI would be sent to my doctor within one or two days of my Tuesday MRI. I waited until Tues the following week and checked with my doctor who indicated they hadn't received any results. I called Northside Imaging and asked them to send my results to my doctor and they said they would that afternoon. I called my doctor the next morning and they still didn't have the results. I had to drive back to Northside to pick up a copy of my results and hand deliver to my doctor. Northside doesn't keep any record of when they sent the results out but they insisted that they did. Yeah right. read more

IT'S BREAST CANCER AWARENESS MONTH! GET THAT MAMMO! I get it. I am a woman, I have boobs. There is nothing more anxiety producing than having to go in for that annual mammogram and having to wait for the results. But consider how much more anxiety you will experience if you neglect yourself and receive a diagnosis that could in very invasive treatment because the problem wasn't detected early enough. CAN WE TALK? How about you take care of your body like you take care of your hair and nails. Yeah, I'm talking to you! You make sure that you are in that salon seat every two weeks like clockwork but you can't find the time to get a mammogram? I'm not buying it. We do what we want to do: hair and nails are fun and relaxing and mammograms aren't but neither is cancer. So think about it! So let's talk about the experience. I enjoy going to this center for my mammograms because the process is simple and straightforward. You walk in, check in and have a seat. You will be called to a private stall to present your documents, (ID and insurance card) and pay your co-pay. After a while, you will be called to the back where you will be instructed to disrobe from the neck to the waist and put on a heated gown. You may put your clothes int the small locker provided and keep your valuables with you. You will then have a seat in the adjoining room and wait to be called by the technician. Yes, there is something strange about sitting around with a group of women who aren't wearing bras but most of them just keep their heads down with magazines or cell phones and avoid eye contact. If you want to avoid this little scenario just get the first appointment of the day, (7:30) and you get to go directly to the exam area. The technicians are very experienced and that is important for me because I need a thorough technician. Let's just say that my cup size is north of an F so I need someone who definitely knows what they are doing and is comfortable with boobs of a particular size. You will only have to expose one breast at a time while, you are positioned in different ways in order for your breasts to be thoroughly scanned. The glass plates actually smash your boobs and this is more uncomfortable than painful. The entire process only takes about 20 minutes. I always feel confident with the process and the one time that there was a slight concern, my films were immediately reviewed by the doctor and the films re-taken. It turned out that my big boobs just got in the way and resulted in a false reading. It was easy-peasy! If there is a problem, you will get a call, if not you will get a standard letter in the mail regarding the negative results. They now have 3-D imaging available which I will be considering for my next appointment because I want to make sure that I have a thorough exam that gives me every advantage. This center doesn't just perform mammography, you can also get standard x-rays and that too is a simple process with professional staff. It is a convenient option and the coordinated care is great because I am assured that my doctor will have my results in a timely manner. ***Appointments are usually one to two weeks out. ***Peace of mind costs nothing, so what are you waiting for? read more

Northside/Medlock Medical Imaging - 3-D imaging is now available! - Medical Centers Near Me - Duluth, Georgia