Dr. Reingold was recommended to me by a good friend who has been a patient over the last year…read more Until 2021 I was a patient for about 3 years with one of the top cardiologists at Piedmont Hospital. After he had me on 2 different statins - and ignored the fact that my memory was being affected, I stopped going to him (multiple reasons). Since then I've been hoping to find a cardiologist who not only is up on the very latest medical information and has extremely impressive cardiology training - but who considers integrative options and actually listens and truly respects me as a patient who asks lots of questions. In my first appointment, Dr. Reingold took a detailed summary of my medical history and keyed into several important points on my medical history that were totally overlooked by my previous doctor (and every other doctor I've been to over the years). I was extremely impressed with his knowledge and his quest to confirm my currently accurate heart health. He prescribed two tests which we then reviewed at my 2nd appointment - and subsequently ordered some labs to get the complete diagnosis and plan of attack. (I've not yet made the appointment for the lab work for those tests which are also very impressive and not just basically standard from most cardiologists.) (Note: Dr. Reingold already changed the dosage on the blood pressure meds I have been on for 2 years. My blood pressure is low, and my internist never keyed in on this.) I am totally on board with Dr. Reingold and anxious for results in a 3 month follow-up on his suggestions and protocol.

Save yourself the headache. What should've been a simple high blood pressure workup turned into 3+…read morevisits, a one-letter name misspelling that caused Quest Diagnostics to lose my lab order three separate times, and a maze of confusing insurance/cash-pay billing.Before one procedure, the office manager promised to call my insurance to check on full coverage and get back to me. He never called. I had to chase him down hours before my appointment, only to be told I'd already signed the paperwork and would owe a no-show fee if I skipped it -- even though he never gave me the price he'd promised. When I pushed back, he raised his voice at me. I caved and took the cash-pay discount just to be done with it.I paid that in full. Weeks later, a surprise $550 bill showed up that no one warned me about. I was so done dealing with this office I just paid it rather than fight it again.The test itself came back completely normal, and no one from the practice ever called to explain the results or discuss next steps -- I had to look them up myself. This office runs on volume and confusion, not communication. Strongly recommend against.

Never interacts unless appointment. "Medical associate" basically does all the "work". Front office…read morestaff about as efficient and intelligent as a sack of rocks. Seek medical attention elsewhere.

Unfortunately, Dr. Derr has proven just as problematic in my additional experiences with her and…read moreher office. I had to call to get lab test results that were supposed to be given to me proactively, she spent zero time letting me ask questions about them, and basically was too busy to be bothered with me. I am no further along than I was when I first went to her in trying to understand my symptoms - I don't think that's because she's incompetent, but because she never took 10 minutes to find out what the problems/symptoms are I'm trying to figure out. Maybe I wasn't interesting enough, or my insurance doesn't pay enough - I don't know. But I have gotten nowhere with her. (If anyone can recommend a good endocrinologist who takes BCBS POS, message me. :/ )

I had a great experience with Dr. Kirlew! My regular doctor at Piedmont Physicians couldn't fit me…read morein and I needed to get a blood draw for my work biometric screening so I got an appointment with Dr. Kirlew. The other review is incorrect about the insurance. I used my health insurance and did not have to pay out of pocket at all for my preventive care visit. She was very professional, listened to all my concerns and even took an extra step to personally email me the biometric form in needed to turn in for my employer wellness program. I really appreciated her doing that!

Dr. Kirlew is very personable and compassionate. She was extremely thorough during my visit and…read moreidentified areas I hadnt considered in my diagnosis. She also responds very promptly in MyChart. I am new to the city and was concerned that I wouldnt find a PCP that would meet my needs. I am very happy!

I really appreciated Dr. Conger seeing me on an urgent basis when I was in a desperate time-crunch…read moreto get some help! He could not have been more polite, professional, or considerate. He helped me through a sticky health situation and I will absolutely be returning to this practice in the future! I would also like to compliment the lovely receptionist, though I can't remember her name. She was instrumental in recognizing my health issue and going above and beyond to secure me a same-day appointment. Thank you both!

Although Dr. Amy Schettino may have medical knowledge her treatment of my husband as a patient was…read moreobjectionable. We are appalled that she never bothered to contact my husband regarding the results of his lab test results. Not a call, not a text, NOTHING! At times texts are fine to answer many questions, however when a patient requests a call to speak to the doctor directly, not by text and she never responds, it is unacceptable. Even after speaking directly to the office staff regarding a call back and told two days in a row that the doctor would call us back that NEVER happened. We just got another useless text. If Dr. Amy Schettino does not want to take the time to have a short conversation with a patient on occasion, and will only respond with a text she should not be practicing medicine on patients. We did not receive the medication prescribed in the form that was discussed in her office. She asked how we preferred it administered and confirmed this in a clear discussion at the end of our appointment. We called the office and spoke to an assistant who kept blaming us for not understanding what form of the medication was ordered. We understood EXACTLY what form of medication was discussed. It was not the first time my husband used this medication. Take responsibility for your mistakes! The medication was ordered in a different form than the first time we used it which caused confusion resulting in delayed administration of the medication. This caused my husband to be in pain and severe discomfort longer than necessary. Specific messages were left regarding this issue requesting a phone call from the doctor to discuss it. A call was never received. We also called asking if one part of the lab results were back and were told they would let us know the next day regarding that particular part of the results. We never heard back regarding the result we asked about with a call or a text. We understood there was a different culture that would take several weeks. As stated, we never received a call about any of the results to discuss what further measures should be taken. We went to the portal several weeks later to review the lab results that we were informed would be available after several weeks. Dr. Amy Schettino did not have the decency to get in touch with us regarding the results and to discuss them. This is despicable. What respectable physician ignores their patients lab results and never calls to discuss them. I come from a family of many physicians and if they treated their patients the way Dr. Amy Schettino treated us, they would not have a practice. We had to request the medical records four times in ten days without them being sent to our primary care physician. If you do not have the respect for a patient that needs to speak to you on occasion you should not be practicing medicine. It takes more than some medical knowledge to be a good doctor. It takes communication with your patients in a timely and considerate manner. That means a short conversation on occasion. You are required to follow up on your patients lab results in a reasonable timeframe. We also learned that his symptoms could be other issues that she never addressed in her diagnosis or from his lab results. We requested my husbands records and proceeded with another capable, caring and responsive ENT physician at a different practice. Our new physician discussed in detail with us my husbands results and what was causing his symptoms. Now that I have researched many of your reviews I wish I had read them before we visited your office. We never would have trusted you with his healthcare. The reviews we read are not the only negative feedback we have heard regarding care received by Dr. Amy Schettino.

I waited two months for a new patient exam here. The staff here cancelled my appointment because I…read morewas out of network, which I already knew and didn't tell me until after I drove 30 min to the office. They wouldn't make any accommodations for the inconvenience.

They listen and respond in a timely manner excellent "bedside manner".Rayna and Dr. Hoke are…read morefriendly AND professional!

Marisa NP, I cannot recommend her enough. I had to wait a…read morebit but it was completely worth it after she took the time to figure out and identify a plan for the illness I likely contracted at work. If you have the choice to be seen by her do not hesitate. You are in great hands. Do keep in mind you could be waiting half an hour even if you make an appointment. Despite that, I do not want to take a star away from Marisa and the level of care she provided me.

Disappointing Experience…read more I was disappointed with my experience, especially with the front office staff. The attitude and communication were not what I expected from a professional medical facility. When I checked in, I was told that my insurance was accepted, and I was asked to provide a credit card to keep on file. Based on that conversation, I understood that my insurance would be properly processed and that I would be informed of any additional charges before my card was charged. Several days later, I received a hospital bill/charge that I was not expecting. I was not clearly informed that I would be responsible for this amount or that my card could be charged for the balance. I understand that insurance claims and billing can sometimes be complicated, but patients deserve clear communication about what they may owe. The front office should explain any potential out-of-pocket costs and charges before billing the patient. I hope management takes this feedback seriously and works on improving both customer service and communication with patients.

Dr. Grasso is easy to talk to and provides great insight--this is not a reflection on him…read more My issue was with the intake and billing process at the Marietta office. UPDATE - I was contacted by Heather and allowed to explain everything. She handled my concerns professionally and I appreciate customer service, so I am updating my review.

If I could give zero stars I would. I moved from NC and need to continue pain management care for…read moresevere degenerative disc disease in my cervical spine. I have years of records since 2012. Went to see Dr Grasso. He was dismissive and didn't even ask to continue my care. Wanted to send me for a new MRI. OK. I tried to get the MRI scheduled. My insurance said his office needed to send more information for approval. I had to call them at least 4x to get them to get this setup. Guess what? Still no MRI and I'm still without treatment and in pain. These people could care less. STAY AWAY.

Dr. James is the G.O.A.T. I had surgery 2 weeks ago, and I never had any pain. He explains…read moreeverything so well, and he is so kind and caring. My recovery has been so easy that I got back to running 3 days afterwards. Everyone at the Atlanta Spine Institute is wonderful. Grace, Nikki, Emmeline & Jason are all so awesome. I never thought I would write a 5 star review for spine surgery, but here we are. Dr. James is just that good!

Dr James was recommended to me by another surgeon. From my first visit I could tell this Surgeon…read morecares about his patients. He reviewed my X-rays in the room with me. He explains everything. He sent me for an MRI. My second visit -he hugged me like I was an old friend and not Just a patient. I had multiple problems at the time of my visit. I chose to have my knees replaced before having any back surgery. In the waiting room - several patients remarked how "I Was in the right place. He Is the Best." They also told me that "He gave them their life back". One lady in her 40's or 50's told me that both she and her husband had back surgery - both successful!" I only have one problem- now that I am ready to have surgery- Dr James doesn't take my Insurance.