I did not purchase a vehicle, so this review concerns only my interaction with sales management…read more I contacted Clay Cooley CDJR Dallas about an approximately $25,000 used F-150 and submitted a detailed set of pre-purchase questions. I recognize that my original request was longer than average and that some mechanical checks were better left to an independent inspection. Instead of simply identifying which existing records could be provided and which items should wait, General Sales Manager Evan Epstein described my request as "a bit over the top" and wrote, "It is a 2018 Ford, not a Lamborghini," while encouraging me to visit first. To be fair, he said the dealership would eventually work on obtaining the information, but the tone caused me to withdraw. His subsequent response called the remark "purely in jest" and characterized my questions as "multiple pages of an AI generated list of queries." That reinforced rather than resolved my concern. At this price point, I expect reasonable due diligence to be addressed professionally and without belittling commentary. I cannot comment on the vehicle itself or the service department, but this sales-management experience caused the dealership to lose my business.

After trying to get a new key from a company here in Arlington, I learned that they were unable to…read moredo so because the car is MISSING the BYPASS MODULE, which is required to program the key. DID CLAY COOLEY remove the module to ensure that the new owner would have to return to them to purchase a spare key??? Very suspicious. If you buy a preowned car from them, INSIST (in writing) that they provide a spare key.

Good service in timing matter. No hassles with thr customer service. Would recommend others to…read morepurchase or get vehicle service done.

Bryan Garcia. That Bryan Garcia! He helped me get into a BMW with my bad credit and it didn't take…read moreme all day to get a deal. He worked with me to make sure I was taken care of and got me in a beautiful car that was within my price range. Thank you a thousand times!!!

Just got a new kia yesterday. It was an easy experience. Kai K5 GT line 2026, first new car. I came…read morein knowing what I wanted, had a pre approval but they got me a better rate. I wanted a used car but the deal was better on the new car. Left the experience with the monthly payment I intended and the car I wanted. The two guys who helped me felt like my buddies by the time I left, Hayden was the salesmen and Albert was the finance guy. Thanks guys! Ethan

SOLD ME A NON STREET LEGAL CAR!!…read more Okay so I recently bought a cash car from here. I get pulled over a few days ago and the officer tests my windows and they are 12% tinted... I contact the dealership and let them know what happened and they tell me that they aren't willing to fix it! I ask why not and they said that because the car passed safety inspection that they sell the car as it comes. Or "as is". I contacted tinting company out where I live and let them know what happened and they tell me that it is actually illegal for a dealership to let a car leave the lot that doesn't have the legal tint on it!!! So now I have to pay $160 to fix the tints on my car. Aside from that while I was doing my paperwork (MAKE SURE YOU READ PAPERWORK AND GET ANYTHING THEY PROMISE YOU ON PAPER) a gentleman named Hayden told me I was going to have a one year warranty w/ 15,000 miles on the car. Well I'm going through my paperwork and can't seem to find anything about this warranty he spoke of and in fact on the paperwork on the page about warranty it says "as is- no dealer warranty, this dealer does not provide a warranty for any repair after sale". I wish I had been able to read through the paperwork while doing it with this gentleman but it was all on his computer and he was summarizing what I was signing to me. According to the sales manager who I spoke with on the phone about this since my car is over 80,000 miles I don't get the warranty that Hayden assured me I had while doing paperwork with him. I am VERY disappointed with how I was treated and how these matters were handled. They let me leave the car lot knowing I was going to get a ticket for having illegal tings on my car which I wouldn't have known because no one made me aware of this in the process of buying this vehicle. And then tell me it's my problem. It doesn't matter if this car passes inspection or not THERE ARE ILLEGAL TINTS ON THIS CAR AND NO ONE TOLD ME. Also keep in mind the tinting company I contacted about this is well known and do tints for dealership cars, and they said that what this dealership did is ILLEGAL!!!

Fantastic car-buying experience. Alvin and Brian were both great to work with, and I love the car!read more

This has been, without question, the worst car-buying experience I've ever had, and this was…read moresupposed to be a special purchase because it was my fourth Mazda. Instead, it has turned into an ongoing nightmare. I traded in my 2023 Cadillac, which already had a negative experience in purchasing it with Ed Morse dealership Dallas, as I had issues after a bad purchase transaction. Instead, 22 days later, my trade-in still has not been paid off because the dealership sent the wrong payoff amount, not following the contract that we all signed. As a result, I still owe money on a vehicle I no longer own. On top of that: My two rebates were not applied correctly totaling $1,250,00 ($750 veteran) ($500 Mazda to Mazda) I canceled my extended warranty and GAP coverage, and I am still waiting on my $4,092.10 refund. That I was told I would need to pay the balance first so that they can receive title before refund me the difference in what they failed to pay by contract. Now I have a car payment due on the new vehicle and still need to pay off the old vehicle for them to receive title, then to wait on at this point for 2 checks they OWE ME. Every time I ask for an update, I get a different answer. Working with Owen Benson and Brian in Finance was extremely frustrating. They were never on the same page, and neither would return calls or answer questions when issues came up. Instead of taking ownership, everyone points fingers at someone else--the finance department, accounting, or another employee. Since January 16, I've been given nothing but excuses, conflicting information, and the runaround. No one has taken responsibility, and no one has corrected these mistakes. A dealership should not leave customers chasing their own money or worrying about a trade-in that should have been paid off weeks ago. I chose Norm Reeves Mazda because I have been a loyal Mazda customer, but this experience has completely destroyed my trust in this dealership. If you're considering buying a vehicle here, make sure every rebate, payoff, and finance document is verified before you leave. I wish I had. I sincerely hope management steps in and resolves these issues because no customer should have to go through what I've experienced.

I worked with Darcina and Lazandro . I was skeptical because this was my 3rd Clay Cooley location…read morein a week . I'm glad i didnt let my prev experiences deter me from being patient and allowing the process to work . I drove of in a 26 with 12 miles on it. I haven't had a brand new car in years ! be patient and trust the process

My service here has always been a 10 put of 10. My service advisor was very professional from the…read moretime i drove up to the service drive. They are always courtesy and polite.

These people at Norm Reeves are really good. Especially the body shop. We were well taken care of.read more

be careful with promises from service mgr or his boss. They will fail you at any cost. Their…read morecustomer service is horrible. Took my vehicle for recall and came home with more vehicle problems then I went in with.

The owner is a complete idiot and he likea to commit fraud as well. He also loves to brag vanity…read morebeing in business for over a decade, but is incapable of filling out title paperwork or properly handling his business. My daughter who is in the military, might I add came home to register her truck she had been in possession of for months and unable to drive due to this man's Ignorance. Today she went for him to fix the title and he refused her service, even though he received full payment for the truck from the bank! Oh what tingle webs we weave when folks think fat meat ain't greasy! Trust me when I say, he will have the day he deserves! Conusmer fraud alert! Siri call FTC PLEASE! Oh and the experience was trash and so is he!

We bought a 2011 Buick Enclave from Reza and felt like it was an excellent value for the low milage…read moreand great price. Reza makes you feel like family and you have a new friend. Highly recommend dealing with him.

Sold my 2017 Tesla Model S 100D to Texas Cars Direct on 7/25/26: $16,900 total, $10,852.93 of that…read moreowed to me as equity. They took possession the same day. What followed was 33 days of "we can't pay you until the title arrives" -- even though my lender confirmed in writing on 7/30 that the loan was paid in full. I'm an Army veteran and I handled this the right way: calls, patience, follow-ups, numerous conversations with their manager Mike. The day I said I'd had enough, his position was still that I could go to the DMV myself or wait another three weeks. Dismissive from start to finish. On 8/27 I showed up in person with the lender's paid-in-full letter. Only then did they hand over my check -- dated 7/27, two days after the sale. It existed nearly the whole time they were telling me they couldn't pay. The car had already been resold. (Keep-or-cut sentence:) Nothing in the bill of sale I signed conditions payment on the title. If you sell them your car, demand a payment date in writing. Every date above is documented.

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

Update: 2 weeks after purchasing the car from Auto…read moreStarlight I could not be happier with my decision on signing a deal with Kamiar on a Toyota vehicle! The experience was smooth and he is very knowledgeable about every car he purchases and sells. He insured me that all my request would be completed which included ordering a 2nd pair of keys and detailing the vehicle. Kamiar also insisted on helping me search for competitive prices on maintenance and tuneups to make sure my car lasted a lifetime. (This assistance is rare/impossible to find in the car industry) If you're in the market for a vehicle I would highly recommend utilizing his service to meet your needs. 5 stars

PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

Just pulled off the lot here with a lot to say after a lots been said. This industry can be pretty…read morewild but this place is 1/1. First time I came around Kevin took care of me on a full tire repair and at the first sign of a misunderstanding this time I came in we adjusted and handled it. Granted I spent the day working it out with Orlando that also helped us all get point A to B. I don't think I've ever had anything positive to say previous in review that didn't have an underlying future issue but I keep coming back here and feel great about it.

I helped my mom buy a car here last month. They had a good selection of cars, good prices and an…read moreeasy, low pressure sales environment. I'll check them out when I'm in the market again.