Don't waste your time. This was the worst experience with a company I've ever had and I've had a lot of work done to my home. To no fault of the installers, the scheduler and woman that worked at the office turned my one day project into 1 month. No one seemed to know what was going on. Start date got pushed back and 3 no call no shows. Look elsewhere. read more

Honest advice, helpful service and very family friendly atmosphere. We felt welcomed and well taken care of from start to finish.

We wanted to have the carpet and hardwood flooring in the main level and upstairs level replaced with luxury vinyl flooring. This included installing hardwood on the stairs that matched the vinyl. Also, we wanted to have a stair-runner installed on the staircase going to the upstairs level. Lastly, we wanted to replace the pad and carpet in the basement. We had the best experience working with Clawes Carpets and Flooring. It started with Katherine who listened to our desires for the house floors and she made excellent recommendations for the luxury vinyl and carpets. Doug came to measure the home and also made some helpful recommendations related to the baseboards. We agreed and had Clawes also installed new baseboards on the main level. The installation of the luxury vinyl was done in a day - amazing. The carpet in the basement was done on another day that week, and the stair-runner and baseboards installed on another day. The teams were polite, efficient and did an excellent job. They also cleaned up nicely after they were done. This has been the most pleasant experience for us in all aspects of this project. Everyone was so helpful and answered our many questions. We received two other proposals for similar work. While Clawes wasn't the cheapest (they were in the middle of the three prices), they represented the best value based upon our interaction with them, the detailed written proposal, and the kind assistance they gave in helping us to decide. read more

Floor looks nice, however, none of the new transitions were put where the old ones were and the caulking around the tub had to be replaced, twice, still isn't secure and the master bath tub has flooded through the ceiling twice now. We've lived here twenty years without and problems until having floors installed read more

Wow, did I step into a carpet place or a hospitality firm? They had a cute little sitting area with some kids toys, snacks all around (like a scavenger hunt), a full out beverage table along with more snacks, and the bathroom was decked out with mints/tampons/anything you may need to freshen up before you hit the finest selection of carpets in this side of the shopping center! Our carpet guru walked us through the process, let us feel/step on some samples, and even gave us a whole bunch of samples to take home to look at in different lights. Family owned business for over 40 years, you can tell they are passionate about not only carpets but the service and experience. I did not think I was going to enjoy coming here so much! Thanks for turning something as mundane as picking out carpets to something a little out of the ordinary. Will definitely recommend to all my neighbors and friends! read more

I contracted with Clawes Carpets & Flooring to replace wood floors in my finished basement (950 sq. ft.) and main level (1480 sq. ft.) - a large area. We selected Preverco engineered wood to be glued down to the concrete slab in the basement and Preverco natural hardwood for the main level. We selected Preverco for its combination of quality and reasonable price. Clawes price was substantially better than the other bid I received, and they promised to complete the work in 3 days - I didn't believe the 3 days. They sent a large crew who immediately set to work removing the existing wood and immediately behind that installing the new wood. They finished in 2 days! The quality of the installation was exceptional. I noted how thoroughly they cleaned the concrete slab and checked the wood subfloor on the main level for any left over nails and vacummed up all debris. The floors look great on both levels - a really well-trained and professional crew. I highly recommend Clawes Carpets & Flooring. read more

Super happy with the responsiveness, service and quality. Would definitely use again.

We recently used Clawes Carpet to replace our basement flooring from carpet to LVP. The entire process exceeded our expectations. Doug came out to my home to take measurements and review scope project. Katherine was extremely helpful with design ideas and final floor selection. The installers, especially Mr. Park, did a wonderful job. The install was completed in a day and the results are stunning. read more

Highly recommend this place. Just had new carpeting installed in our condo. The sales person was honest and helpful. The carpeting was installed perfectly-- and they guarantee to come back if it starts to wrinkle, but I doubt that will happen. Great care was taken to stretch it properly. Also they took the care to vacuum all the loose carpet after they were done-- true professionals. Will use them again!! (last place we used told us we'll need to vacuum the first few days/weeks to get all the carpet out-- we now realize quality carpeting shouldn't shed like that) read more

I bought LVT for two floors in my home a little over 18 months ago. As soon as the sales process started I made it clear I wanted the subfloor checked before the floor was laid in my kitchen and foyer, very high traffic areas. I was assured it would be checked and assured it was fine the day the floor was installed. They laid the floor and within a short period of time I started having issues with the floor, including some pieces cracking and very noticeable dips and humps. They sent repair folks out numerous times and each time I suggested they check the subfloor. They said it was fine and not the problem. In the last two weeks the owner finally came to the conclusion it is the subfloor and want to replace the floor after the subfloor is fixed. However, they want me to pay for 80% of the cost of the new floor and installation. So basically I would be paying for the floor twice after I raised the issue when I initially contracted in July, 2020. I would be absolutely be sure you are comfortable with how the floor will be installed and how they will handle any issues as they come up during installation as I don't believe you can trust they will not install a floor as it should be if things are less than perfect. I think they installed it to insure they would get paid and there would be no delay in the installation. read more

Excellent. We had to move during COVID, and rent our home out. I called and nobody was willing to do something fast, economical, yet quality. Ken and his team provided wonderful service. They went above and beyond to search several warehouses to find the carpet we chose, and installed it in record time. So easy to work with. Best price for the same carpet from other companies. We are SO pleased! Thank you for providing such great service, safely during difficult times. read more

I would recommend Clawes to anyone! They were very professional, cost competitive, great quality and great installation. When we do more work in the future I will certainly call them! read more

Very displeased with the customer service here. Came based in recommendations. And out current flooring was apparently done by Clawes. However in the store we were trying to sign a contract and the sales person was busy chit chatting away with another customer about traffic, etc. And when she was with us cluelessly trying to figure out the pricing for the contract was coughing and snorting her boogers. So disgusting!! I hope we didn't contract enterovirus while wasting our time here. read more

I recently had my entire condo re-carpeted by Clawes. The salesperson & estimator from the Oakton branch were both nice and helpful when making choices and explaining the installation process. I went with some nice thick carpet by Shaw & did an upgrade on the padding. The carpet looks & feels great- particularly when walking around in bare feet. The installation crew was right on schedule & friendly, obviously knew what they were doing. Everything went quite smoothly, plus they finished up earlier than I expected- all in all a pleasant experience. I guess my only disappointment/complaint was-- there was absolutely no followup on the installation. I did not receive any spec sheets, warranty info, or, product care/cleaning info on the carpet, or even a phone call just asking how things went, and, was I satisfied with the work? Even my car dealer calls me after every service call, even if it was just a $40 oil change......I would have rated them 5 stars otherwise. read more

A couple of Years ago we had our carpets cleaned by Clawes Carpet. Their work was just OK but as we prefer to deal with other family owned businesses, we decided to give them another chance. On or about 10-10-2016 we called and spoke to Jeff, we made an appointment for 10-31-2016 between 10am and 11am. On Saturday the 29th we moved everything off of the carpets and vacuumed the entire store. On Monday the 31st when they failed to show as scheduled we called Clawes and were told: 1) I will have to back to you. 2) Jeff was not there. 3) We have your name but we see no details. 4) We will check with our crew and call you back. After no call was received in 45 minutes, we called back and they said they were still waiting for a call from their crew and would call us back. One hour later they called back and said there would be no way for them to get to us today. At this point we cancelled our order and will never use their services again, and will never recommend them to anyone. All of our work was for nothing and they could care less. To date we have received no apology or communitions from them to reschedule. We gave them two chances and they failed miserably. Cameo read more

Pretty friendly staff. Knowledgeable and not pushy. Overall quality experience! Then again, lets not get too excited. It's just carpet.

Company walked off the job when the electrical integrity of a home-made, jury-rigged, non-National Electrical Code compliant, pig-tail extension cord (to power the floor sanding machine) was produced and questioned. Goal was to pull amperage from 220 volt line on one end to and through a (marked) 125 volt receptacle on the other end. Or, workers said they could remove a 220 volt circuit breaker from the circuit breaker panel and tap out power directly at the panel. No one had a Virginia Electrical License. read more

We just were browsing but the people there were so helpful and when we explained what we were looking for they recommended another store they thought would have what we were looking for rather than try to push us to buy from them- very classy. Nice people. read more

Clawes Carpet just did an amazing job installing vinyl tile in our basement. The crew basically worked non-stop for 11 hours, had to deal with an uneven floor, moving utility sinks and freezers, and the floor looks fantastic. Clawes was very easy and professional to work with, from getting the estimate to the actual installation. The price was fair and the quality of the workmanship was superb. We think we got a good value, and wouldn't hesitate to recommend Clawes. read more

I don't know which Clawes exactly, we went through Costco to have our floor installed. Doug was our contact person and he is the best. The team who installed our wood laminate flooring was awesome. They finished in one day and cleaned up everything, moved furniture back etc., they worked hard the whole day! I had to call Doug, because we had something what needed to be fixed, and the team came back and fixed what needed to be fixed. Always polite and hard working. really the best customer service ever! We are so pleased and happy with our beautiful floor and we know we were/are in good hands. They are truly the best! read more

I recently worked with Jeff at Clawes Carpets in regards to flooring tile and backsplash tile for one of our customers. Both Jeff and Brian were very professional, followed through with what they told us, and always had the customers' best interest in mind. Clawes Carpets' customer service was refreshing and appreciated. read more

We've had an excellent experience with Clawes Carpet. Our house desperately needed new flooring. We decided to go with Clawes because of good reviews and we liked the fact that it was a small, neighborhood business. Initially we had a very informative, productive talk with them about what we wanted - new carpets in our four bedrooms and hardwood flooring in the first floor, stairs and the landing of the second floor. When we made our selections we felt confident that we chose the right products. The installers did a great job, finishing the carpeting in one day and the hardwood in two days. And the results - beautiful all around. read more

Great service in walking through all the options for basement flooring. We wanted something essentially waterproof and felt the vinyl plank from Home Depot felt flimsy. We wound up going with the Shaw Classico Floorte in Teak. Wish we would have used Clawes to do the carpet. We thought it would have been cheaper to do Home Depot but in the end, that wasn't the case. read more

Absolutely astonishing customer service--very professional and courteous not only at the store but while installation as well. I recently (October) had my family room carpet replaced and the team at the store was very resourceful, knowledgeable and helpful. The installers explained what they would do and how long it would take when they came in to install. I am a stickler for courtesy and professionalism and was impressed. I would highly recommend them. read more

We have used Clawes Carpet for over 20 years for various projects: kitchen floor, window treatments, and carpeting upstairs and down. They truly are "as good as it gets"! Their products are top notch and their customer service team is unrivaled. We have NEVER had any problems whatsoever with Clawes. They are the gold standard on quality of products and the way to treat a customer. What a great family-owned company. Keep up the excellent work!!! read more

When I ordered the carpet I indicated I needed it by a certain date. They checked and said it should not be a problem and we scheduled installation as far out as possible but still respecting my drop dead date (6 weeks.) The day of installation I got a voicemail that the "carpet had not even left California yet so would not be installed!" I had guests arriving the next day. I had moved a lot of furniture to accommodate the carpet installation and had made many additional accommodations for Clawes' installation. They could have let me know a week before but didn't bother. I cancelled. Nobody needs a vendor who doesn't respect a client's situation. read more

Terrible place, terrible customer service. I questioned the amount of carpet ordered for my house, so I called one of the "Clawes" (the owners, one of the Clawes' sons) and he yelled at me, called me every name in the book, hung up on me, ranted and raved, then when I threatened to write a bad review on Yelp, he threatened to take me to court... Do yourself a favor and avoid Clawes Carpet. read more