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    Classy & Elegant Cleaning Services

    5.0 (1 review)
    Open 6:00 am - 12:00 AM (Next day)

    Services - Classy & Elegant Cleaning Services

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Post-construction cleaning

    Classy & Elegant Cleaning Services Photos

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    6 years ago

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    Trent's Carpet Cleaning & Restoration

    Trent's Carpet Cleaning & Restoration

    4.6
    (22 reviews)

    I contacted Trent's carpet cleaning a week before thanksgiving and they were able to accommodate my…read morebusy schedule! It was very easy to receive an estimate with fair pricing. Great family owned business that I will be using again.

    BEWARE. DO NOT HIRE! Our upstairs laundry room overflowed…read moreand flooded in Feb 2025. Our original flooring had been discontinued and we'd worked with several companies to find a similar style. After weeks of searching, we reached out to Trent's Carpet Cleaning & Restoration. He found the exact flooring we wanted and said he could start right away. We also opted to have Trent's replace carpet in areas insurance didn't cover. He said the flooring would have a lifetime warranty and would not chip or scratch. He promptly took a $10,000 deposit, only to later tell us we couldn't get the flooring we picked. We ended up reluctantly agreeing to a different floor Trent suggested. From day 1, we had issues. He positions his company as a family business operating with integrity, but I would challenge that. Trent never visited the job once work began and did not manage the project. I had to act as liaison between him and his workers. The days and times they showed up were never consistent and rarely communicated. Throughout the process, Trent tried to cut corners -- despite insurance covering the cost. Workers would show up unannounced, and Trent would call expecting us to pick up and move everything for them. With 3 young kids (including a newborn), this is not realistic. Not to mention, insurance covered moving as an exact line item. Trent also tried to re-use broken shoe molding and quarter round instead of replacing -- again, items specifically covered by insurance. Several damaged pieces of flooring were installed and they were clearly frustrated when we asked for them to be replaced. We had to constantly inspect the work and confirm items were being addressed. By the time the job was "done", we just wanted them out of our house. When it came time to pay the balance, Trent collected nearly $5,000 in additional "overhead and profit." He came to pick up the check without doing a walk through, asking for feedback, or thanking us. Right away, the flooring started chipping from the smallest things -- a Norwex mop, a small plastic toy, etc. We emailed Trent on Nov 4, which he never responded to. Shortly after, we noticed water around the downstairs toilet. A plumber told us the wax ring was not replaced when the toilet was reinstalled after the floor work. Ironically, Trent had a plumber connect and disconnect our water softener, but didn't use one for the toilet. On Nov 21, I reached out again. After several follow ups, he finally came out Dec 9. Trent acknowledged the chipping and the water damage, though stated several times they always replace the wax ring. He said he'd file a warranty claim for the chipping but couldn't return until the New Year to replace the water damaged flooring. I followed up Jan 6, Jan 23, Feb 9, Feb 16, Feb 20, and Feb 23. Trent said he was waiting on the warranty decision before addressing the bathroom floors. Despite multiple follow ups, there was no decision. On Feb 23, Trent sent workers to do the repair with zero guidance and no replacement flooring. I contacted the manufacturer, who confirmed Trent had never filed a warranty claim. When I asked if I could file it myself, I was told it had to go through Trent -- who clearly does not take care of his customers. It is now Mar 30. Our water damaged floors have not been replaced, the $200 plumber bill has not been reimbursed, and nobody has contacted us about a warranty claim.

    CleanMyTribe - Indianapolis

    CleanMyTribe - Indianapolis

    3.0
    (4 reviews)

    So so impressed with this company! Their website is easy to use and I love that you can get an…read moreestimate and schedule the clean without having to call anyone. I also appreciate that they call within a couple of business days to confirm your appointment. On the day of, they text to let you know the crew is on their way. The two gentlemen that arrived were so very sweet. Complimented my home a bunch. They were well within the schedule time frame. They're are efficient and dedicated to a stellar clean. I did a one time clean but am debating scheduling them monthly because I am so pleased with the results!

    DO NOT USE THIS BUSINESS!!! If I could leave zero stars, I would. The "cleaners" did nothing and,…read morein fact, made the situation worse by using products that left streaks and stickiness everywhere. They didn't clean the toilets, didn't vacuum, and just wiped all the dirt and dust to create wet globs that will now take even more time to remedy. They also stole all my paper towels and left cigarette butts in my yard. Their solution was to refund $50 as I didn't want the same cleaners coming back and wasting more of my time. THESE PEOPLE ARE NOT CLEANERS, they are THIEVES. Response to Nelson: The "cleaners" arrived at 9:00 and left at noon - get your story straight. The only things they did in that 3 hour window were make a bigger mess and smoke in my yard. The pictures tell the true story - they did NOTHING. I needed the house cleaned by Saturday and your business did not follow through. I'm not wasting any more of my time hoping another crew actually knows how to clean.

    Classy & Elegant Cleaning Services - officecleaning - Updated August 2026

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