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Classic Windows

3.7 (11 reviews)
Closed • 9:00 am - 4:30 pm

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1 year ago

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6 years ago

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6 years ago

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Tommy D.

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5 years ago

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Tommy D.

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5 years ago

Having a very hard time getting someone to return phone calls on some issues we have with our door and windows

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Tommy D.

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6 years ago

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Tommy D.

You're very welcome Linda and thanks so much for the kind words!

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13 years ago

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13 years ago

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9 years ago

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12 years ago

Top notch guys and top notch product. And their prices are very reasonable! It was a pleasure to do business with them...

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16 years ago

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Horigan Urban Forest Products - Elm counter top installed

Horigan Urban Forest Products

(5 reviews)

If I could give no stars, I would. Horrible customer service. I had trees removed from a property…read morein Evanston and contacted Horigan to have one of the trees milled and dried for a table. The tree removal company wanted to deliver the logs at the end of the day. Bruce the co-owner told me something could be arranged, but then Erika told me the logs would have to be delivered by 3PM. Then there was the deposit. Initially, I was told I would pay $200 in their application. Then Erika sent me a text saying I needed to pay $300, then when I spoke on the phone with her she said I would need to pay half the full cost, which was $500. I had no problem paying half, but it felt shady that the price kept changing. When I brought up how the price changed, Erika told me it was because I changed my mind on having them create the entire table. I reminded her that I was only getting the table top done because she said she didn't have a carpenter that could create a wood base for the table so I would have to go with a heavy iron base they provide that I didn't want and pay $5000 for the privilege. She then told me quite rudely to take my business elsewhere. Mind you, the logs have been cut down and are sitting with tree guys. Not to mention, I'm in Hawaii on vacation with a child and wife who have tested positive for Covid. Erika did not care. She was rude and mean, didn't care one bit about my business or my predicament. Bottomline, Horigan doesn't have much competition in Northern Chicago so they treat customers like crap. I warn anyone considering them to take their business to Southern Chicago mills like Nicholson where they understand customer service and don't have anti-social personalities abusing customers.

I was searching for live-edge, raw planks to build a table out of... I wasn't sure what I was…read moregetting into to build a dining room table, but I knew I wanted to do it. Room and Board had beautiful versions of what I wanted, but came at a steep 3K price, entry level... so I thought, lets make a labor of love and build our own. We found the obscure location, and I immediately loved it. WOOD! I found the owner, and we walked and talked through the stock for over an hour. He described the process in which the wood was collected, how it was cut, dried, and eventually came to the store. We got a history lesson on the whole thing. The service could not have been better.

ABC Supply Co

ABC Supply Co

(2 reviews)

I was invited to their annual vender picnic last Friday. Very nice affair…read more It was set up at a forest preserve in Wauconda. They had a pig roast and a prize raffle which was very nice. On thing that I can say is, there were probably 50 ABC employees at the picnic and I literally probably met 25 of them. All of them were super friendly, had great attitudes, and were extremely welcoming and inviting. I don't usually buy the things that ABC sells, but If I did, I would definitely go to them just for the simple fact that their people were so friendly and helpful. I love doing business with good people... I don't mind paying a little more for great service.

I have been buying ridge cap stapled cedar shakes from ABC for a couple of years, most recently on…read moreApril 15, 2016 and then on April 29, 2016. The ones from the 15th and previously were made by Silver River Contracting, Mission BC. The ones from the 29th were made by Harby Imports (604-462-7721) Canada. I noticed the different label on the product from the 29th and thought that the Harby product looked smaller and the bundle felt lighter. I commented on it to the fork truck operator who brought them out. He said that they were all the same. When I got to the job site where I still had the Silver River product, I compared the shakes and found that the Harby shakes were 1/2 inch shorter and were 5/8 inch narrower than the Silver River product. I went back to ABC, told them of the issue and asked them if they had any of the old label (Silver River) that I could exchange. The store manager acted as if I was nuts and that there was no difference, but he said that I could waste peoples time and look around. They only had one pallet and they were all the same smaller product by Harby Imports. I went back and opened up the bundle. The inside shakes were inferior with some having ragged or broken ends. Also, about 1/3 of the bundle had top spines that did not meet all the way along the top of the stapled ridge cap. These are inferior and smaller ridge cap shakes and not worth buying. The labor is the same to put them up but quality of your end product will suffer.

Granite & Marble Gallery - Granite & Marble Gallery

Granite & Marble Gallery

(14 reviews)

$$

Initially it was fine. They told me to go their local distributor to select the quartz. I did. When…read morethey came to install it, I realized it wasn't what I had selected. Called them up and showed them photos. At first they were reluctant to believe me, and I had to go to their shop. I showed them the photos of the quartz from the distributor's own website (and their customer's photos), and they tried to convince me that the brown worm like things were normal. I almost begged them to be fair. Then they pulled out the brochure they had and finally believed me bc the delivered stone looked nothing like the physical displays, online photos, or the brochure. Turns out the distributor had outdated displays and the newer version of this quartz was totally different. You know what? I wasn't mad. I actually felt bad bc I don't like to be of trouble to others even though it wasn't my fault. But they immediately blamed the distributor saying they made the mistake and that they're a small company so they can't check every slab. They're just the fabricators. So they told me to go to the distributor the next day. They said they'd called them to have the 3 new slabs ready for me. So I went. Did not have it ready and refused to show me all three. Told me to call G&M. So I did. I got caught in the middle. Told me they'll send photos of the other two from same lot. Ok sure. A couple days later they called me and told me to go in their office to physical okay the 3 slabs. Won't send photos. Now I was getting annoyed. I seriously devoted a lot of time to doing their bidding. My job matters too ok? I already went and they never apologized for wasting my time by not having it ready. Not only that, when I went again - they didn't have the slabs ready and get this - got mad when I asked to see all 3 slabs. They seemed so annoyed. They wanted me to peek at it sideways while it was stuck between two other slabs. Seriously? I'm doing what they asked me to do. I took extra time from my work day to verify the slabs. Shouldn't I be the one that's annoyed? Later on, they got annoyed bc I asked for final measurements. Got yelled at. Made a show of telling me how they use templates and would need so much work to tally that up. Told me to measure it myself. Told me that if every customer was like me, blah blah blah. I just left. It was so rude. Spoke to owner. He apologized but didn't take responsibility. Made excuses. Said they were understaffed and stressed. Said his mom in law was in the hospital. Said he would send me measurements that day. I said don't worry just send it within a week. I felt terrible for him. Nothing gets sent even a week later. But I get a call the day before install that they need to remeasure that day. Ok fine I change my work schedule to be home. The next morning I called to make sure they leave a wide enough opening for my stove bc they didn't during the first install, and the owner said his mom in law passed. Well that's terrible. They can't come that day. Told me to call the office for a reschedule and they wouldn't know when. Maybe tomorrow. Ok I'm fine with that. So I email the office. No response. Later that day my mom called. She happened to be at the home and apparently they showed up to install. I rush home from work. This is not professional behavior at all. I'm at their beck and call. Wait, they didn't even call me. Did they forget that I was their customer? Not their slave? It was going fine until Jose one of the guys starts giving me attitude. All I asked was that they control the dust bc they started cutting the quartz indoors. Stone dust everywhere like a white cloud. I had kids in the home breathing this in. Beforehand they told me they'd cut only a faucet hole in the garage but here they were trimming a lot more than the faucet in the house. But the thing is I would've been understanding if they just tried to control it better. Instead Jose gave me so much attitude and told me to call the office and the owner. I did both and no one picked up. He bluffed saying they'd leave and come back next day if they had to cut literally just outside. Finally another guy there told Jose to shut up and do the work. He was nicer and said he'd vacuum it up. I opened the doors. It was still a mess but they gave me no choice. Jose said the owner threatened to leave too. Later on he admitted it was the owners son. Btw he dented two parts of my cabinets and there was glue all over my brand new hardwood floors. The other guys were fine. So if you want to be dragged around by people who have no respect for your time, home, or family - choose these guys. They kept explaining how terrible things were going for them but never really considered what it's like for me, their customer. Created so much stress for me. So many excuses. Normally I tip extra but I only gave them waters this time. Treating people well doesn't matter sometimes. They just take advantage of your kindness.

On Friday, 11/22/19 we had kitchen countertops installed by the very efficient crew from Granite &…read moreMarble Gallery of Mundelein, IL. Every aspect of this process was nothing short of "top notch" - - from working with Renata in the selection of product and its pricing to the installation of our countertops by Cipriano and his crew! And everything was coordinated and over-seen by the owner and CEO, Darius, who was on site and personally followed up with us. My wife was over the moon with happiness; the truth is, we are both highly satisfied! We give the highest marks to this company and their entire staff!! ~ Thomas & Karen Kleinhenz

Classic Windows - buildingsupplies - Updated May 2026

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