They managed to fix my water heater in one day. Friendly people. Rates are slightly lower than…read moreothers.

I'm a very happy camper after a neighbor told me where he takes his camping trailer for service…read more Right off of 150th in San Leandro is the family owned San Leandro RV and trailer service center. For me, it's about trust and Dan earned it all of it in about 10 minutes. I KNOW when I've hit the jackpot on a service center. Jackpot hit! Dan took care of my electrical headache in short order and he showed me exactly what he did to fix it. Before I even took it in, Greg, told me what he thought it was and told me all about how to get to the issue. I'm a solid mechanic but I was not familiar with a couple of components that Dan educated me on. I have found a shop I can trust. I recommend this shop to anyone in need of repairs or service. Five solid stars!

My journey to RV ownership began in an airport with one phone call with the BEST employee, salesman…read moreTanner. Our communication crossed multiple forms of media (call, text, email) which was greatly appreciated given my change in time zones and work schedule. Tanner was quite patient, as I was a novice and did not know what I was looking for--just that I wanted a camper to make travel nursing in remote areas safer and a bit more serene in a 3 week timeframe. Tanner was knowledgeable, personable, professional, and always available! He went above and beyond, I was beyond grateful that Tanner was there for each question, frustrating moment, and moment during the selection and finance process. Tanner excelled in finding the perfect camper for the client's needs, coordinating between departments, and maintaining exceptional customer service. A few times I wanted to chose another dealership or disregard this idea, but Tanner was truly the deciding factor! September was ray of sunshine in an otherwise stressful financing portion of the experience. She too was knowledgeable, helped me find options that best suited me in financing and RV coverage. After signing there is an extensive walk through to ensure I knew what every button operated, how to hook up to power/water/sewage, and troubleshooting tips. Despite how busy they were, I did not feel rushed in any part of pick up day. Fast forward, in my first week questions were eagerly answered over the phone no matter how many times I called. Later during my learning curve of driving an RV, I needed assistance from the parts and repair department-- Brad and Justin were shining stars! They alleviated my stress by meeting my urgency with urgency and professionalism, repairing what they could, and assisting with finding a repair shop and starting the estimates. Never once did they make me feel like i was not a priority, embarrassed or ashamed. They continued to extend that professional courtesy even afterwards. I cannot describe every instance or employee but i urge you to make HAPPY DAZE the only call you make for a trade-in or new purchase!

I am not excited to write this review. I generally try not to write negative reviews, but I have…read morehit my limit with Happy Daze. TL;DR: Absolutely, do not buy anything from Happy Daze RV. You will need service and they will absolutely let you down and disappoint you at every turn. Our purchase experience in Oct 2021 was very good, Jason and team were very helpful and we got a very fair deal. Pick up day wasn't great, there were about 9 things that I found that had to be fixed during the walk-through. My strong advice here is to not sign the paperwork until after you do the walk-through. Essentially we already owned the RV the first time we got to walk it and find all the problems, not a good situation. Derek and the service team took care of us and after a couple hours we were able to leave with the 9 above things mostly fixed. Within 3 weeks of purchase we started having issues with the Schwintek slide mechanism not working correctly, it was popping and there were metal shavings coming from it. Back it went to the Happy Daze and they recommended full slide column replacement, after much back and forth, including having to pick it up for a trip and then bring it back, it was fixed after a month or so. I later discovered the ladder was damaged during the time at Happy Daze, which isn't surprising considering the crazy amount of RVs in the tiny lot that have to be moved around constantly. We then had good experiences with our 2400BH for next few months. July 2022, we were camping for the 4th and noticed our Furrion12v refrigerator wasn't cooling well. This is apparently a very common problem with these units. We limped it along for the trip and when we got home I did a bunch of testing, called Furrion for help and they said in the 1st year of the 2 year warranty I have to work with Grand Design, ugh, not looking forward to this. Also, our slide starting popping and creating metal shavings again. I called Happy Daze service and Alfred answered, I explained the situation and let him know we had our next camping trip in 5 weeks. He set an appointment for us to drop it off in 2 weeks, not great, but acceptable. I called Alfred 1 week after dropping it off and asked for the status, now is where things really go down hill. He said they haven't looked at it yet and they won't until it is "my turn," I asked when that would be, he said he didn't know. I asked how many RVs are in front of me, he said maybe 20. I mentioned again that we have a trip now in 2 weeks, he said they will try and look at the fridge. This is crazy to me, why would I drop my RV off if you aren't going to look at in the next day or two, what is the point of making an appointment? I let another 10 days go by and call again, no answer, I called more than 6 times over the course of 3 days, no answer. I left a voicemail, nothing. We are now 2 days from camping so I go to pick up my RV. Alfred is there, he says oh yeah, there are only a couple more in front of you at this point. Great, I need to collect it so we can go to our scheduled trip with everything still broken. It was in the farthest possible spot in the back, they had to move at least 6 other RVs to get to mine. One hour later I get to take my still broken, and now very dirty RV home and bring it back the following Monday. I am so mad at this point I could scream. I happened to run into Jason, who sold me the RV, less than 10 months ago. I explained my situation, he had no response, another customer came over and asked him a question and he took that opportunity to quickly get away from me. It is all very sad and maddening. This is not our first RV, we owned a Forest River Coachmen for 5 years that never once had to be serviced. Grand Design is advertised as a premium product and experience, I can say I will never buy one again. I love our RV, I love RVing, but the complete lack of customer service is extremely disappointing. I do want to say that Derek in the service department is an awesome guy, he recognizes me every time I come in (which is entirely too often), is super friendly and goes out of his way to try and make me feel better, he is very much one man alone. Do not buy an RV from Happy Daze until and unless they fix their broken service department.

We purchased a pre-owned 20" travel trailer from Family RV and could not have hoped for a better…read moreexperience. Everyone at Family RV is low-key, friendly, and knowledgable. On our first visit we met April, who gave us plenty of space to look around without bothering us. When we were ready, she walked around with us, showing us options that met our criteria, and patiently answered all our questions. We weren't ready to buy, and when we communicated that, she understood. A couple of weeks later, after thinking through the different choices, we came back. April was by then on maternity leave, so we worked with Briana, who was equally friendly, knowledgable, and low-key. The transaction was smooth and painless. No last minute charges, no pressure to buy extended warranty (though one was available if we wanted it). We arranged for financing with our credit union, and that was fine, too (no pressure to take financing through the dealer). On the day we arrived for pick-up, they had cleaned and prepped the trailer, and Luis gave us a thorough walk through, making sure we understood how everything worked, from the smart hitch to the a/c to the slide-out & etc. We had been to another, big RV dealership months earlier, and were so traumatized by the high pressure sales tactics and endless (endless!!!) "follow-up" phone calls that we were paranoid about shopping again, but we had heard good things about Family RV, so we took a chance. Glad we did! I highly recommend this place; we would definitely buy there again.

Their reply is absolutely false. and the comment reply is also not true, I'm not sure what is going…read moreon with this company, but there is a disconnect between the office people and the shop. The office folks continue to try and skew and bend the truth. Side maker lights work was never approved or requested which is documented in email. Damage happened twice on my rig at this shop. Once was covered and fixed, the second damage occurrence, they are denying responsibility. I also paid for all this work far in advance of it being done, in full, which was my mistake, clearly. We are now in small claims court unfortunately due to the company's inability to stand up and do what's right. I think this all started due to the employee we started with Ron who is no longer working there. Originally contacted Family RV to make a 7pin pig tail for our Lance truck camper. That pig tail wasn't done right or something happened to it, intermitent issues with turn signals and brake lights. Decided to take the entire rig in for service to get a new furnace and some electrical work done. New furnace is great, they did work I did not ask for or approve and charged me for it. The rig also was damaged while in their care, exterior was hit and punctured a pretty good hole in the front of the camper. They provided us with a free rental since we had planned to use our RV. That rental's slide out stopped operating at the RV park... They couldn't find the short for the electrical work I asked for... Short story 5800 dollars, a new furnace, repaired damage caused at their shop, the same short, and a new pig tail. We are now in small claims court to get some of the money back for the work that I didn't ask to be done and electrical work that was never identified or fixed. Will definitely not be going back here again.

I don't know where to start. But the staff are nice enough. Sales of course are great, they want…read moreyour business. Financing quick and easy. Service guys are nice but also make a lot of excuses for crappy products that they sell! I bought a brand new 2026 highland ridge and it has spent more time in the shop then with me. I paid a lot of money upfront for an inspection that I was told would completely go through the camper to make sure it was all good to go. However it is now in the shop having an entire wall rebuilt because it was not manufactured properly. Like a whole wall on a brand new piece of equipment. It's had leaks, it's had molding fall off, it's had minor things but a whole wall? I've asked of if I can get my inspection fees reimbursed but am told I need to contact sales or financing... like why do I need to make a bunch of calls when you can throw a pen to the sales guys desk??? The office is Small. Whenever I ask why all this is happening I'm just about the crappy California road and how my camper is an earth quake on wheels. However I'm pretty sure it has wheels for a reason!!!!! It's suppose to go down the road. Good thing gmc doesn't use those excuses no one would buy their trucks. My advice.... Don't buy new! It's not worth it. Or maybe just don't buy highland ridge! In no world is it ok to buy brand new stuff that then needs to be rebuilt, and all you get is a bunch of lame excuses but no compensation!

Once again we are getting blown off by Discovery RV . We have a major leak . purchased extended…read morewarranty a yr ago when we purchased the 43 ft 5 th wheel from them . We have an issue with the heater also that we reported to them a while back . A nice man came out but the issue continued . Called them again . Was told someone would come out and then never heard from them again . Now the leak issue that is on the slide that they repair when we purchased has a major leak . Texted and phoned to tell them about it . Can't even get a return phone call or text . Once again getting blown off . Not honoring the extended warranty we paid good money for .

We were visiting a RV park in San Francisco. On the day we were going to leave, our big slide…read morewould not go in on our 38' RV. We called 3 different mobile RV repair places. Via was the only place to respond that day and communicated about when he could come. The next day he came and fixed our slide. We highly recommend Via RV Repair!

I have a Year 2000 Lance Camper with the original Propane Generac Generator... It is 24 years old…read morenow and the generator runs for 3-4 minutes and dies like someone hit the kill switch... ViaRV mobile tech came by to look at it... He was able to adjust the idle speed and like magic it keeps running now! I asked him to do the 50 hour maintenance valve adjustment and he didn't know where to start... It turns out he has limited experience on these generators... So I knocked off one star for not having the skill/knowledge to do the maintenance... But he was nice enough to give me a 6 month warranty on the work he did complete... He charged $150 for his travel, and one hour of labor time for his adjusting of the idle... Not perfect, but good enough...

I would give them more stars if I could! I brought it in for what turned out to a rather complex…read moreissue with the inverter/battery charger/alternator for my class B (I don't have a generator). They had to contact the manufacturer of the inverter and it turned out that the RV company had installed it incorrectly from the factory. They went through the entire process correcting everything and working with the extended warranty company to make sure it was covered. And at the end, even without the warranty the cost was a lot less than I thought it would be. I was also impressed at how quickly they diagnosed the problem, pretty much the day I dropped it off which is unlike other RV repair shops in the area where it could take weeks before they even looked at it. During the entire process Vilma kept sending me regular updates including pictures. This is one of the best services I have experienced in a long time.

This is by far the best customer service experience I have ever had. I had two major accidents as…read morewell as some major mold damage and they took care of me as if I was family and repaired my camper like it was as good as new in a very timely manner. They were attentive to my needs, communicated well, and I truly know they had my best interests at heart. The insurance wanted to total my camper and they adjusted their rates to prevent it from happening. They repaired it beautifully and in a timely manner as they knew I was living out of it. It had damage to three panels and needed a complete rebuild of the right back corner. They repaired it good as new! Unfortunately a few months later I hit a tree at night that was extending three feet into the road and I didn't see it as it was night time. They repaired it again beautifully, when a lot of places wouldn't have touched it as it was the curved part of the roof and the damage was extending into the interior. I'm so glad they fixed it because they once again saved my home. They helped me install my Starlink and minor repairs and upgrades, listening to my needs and desires perfectly. They advocated for me with my insurance when I filed extended warranty claims for a new inverter and new stove/oven when the insurance was trying to not cover it. They got it covered! They installed my AC unit and advocated for the best unit that lasted 8-10 hours off my camper battery alone not on shore power. From my research this AC unit is unique and fit my every needs! They found a huge problem with the refrigerator condensation hose being improperly installed and a slow leak to the wood interior that probably happened over the past 10 years. This caused a crack to form from rotten wood that when they took it apart, the wood was like sand disintegrating. I'm so lucky they found that or that camper would have easily fallen on my head when taking it off the truck. When I say this is a family business, I mean it's a family business and you as a customer are part of that family. I work as a nurse at night and I would come take my home (camper) in to get repairs and sleep on their very comfortable recliners. They understood and were so kind to let me do so. And if I snored they definitely didn't say anything ;) I can't say enough how wonderful my experience was. I knew very little going into this and came out learning a lot from Antonio and Victor. Professional, knowledgeable, experienced and compassionate, I highly recommend them and their work!

I have yet to start my project, but Adam walked me through a detailed look at the upgrades I want…read moreto make. He educated me on options I didn't even know were possible. He then provided me with an extensive breakdown of cost. The best part was he sectioned it into 3 phases so that I can tackle this awesome upgrade within my budget over time. The look of the shop and projects he was currently working on was impressive. I'm excited to start this journey at Avalon RV in the coming weeks.

thank God that there people like Adam at Avalon RV. Helpful, professional, honest and kind…read more You can put your trust in this business and I am talking of personal experience. 5 star service and 5 start caring. thank you Kayhan

El Monte provides decent RVs at a more affordable price than similar RVs with big brands like…read moreCruise America. We appreciated the large size of the RV we rented, but the check-out process was rushed and it didn't leave a lot of time for questions about the RV itself. But we liked that there was a 1-800 number we could contact for any problems. The main complaints we had were about condition of the RV itself -- while it was nicely swept and fairly clean on the surface, we discovered when we spilled some water on the floor that the floors were filthy. The paper towel came up almost black, indicating that the RV hadn't been mopped in some time. We also found a charger under the mattress, so clearly the staff did not fully clean the RV. We also didn't like the fact that the TV had been removed from the RV bedroom, and there was no coffee maker (although they did provide a kettle). Overall, the experience at El Monte was decent but could be better. One saving grace was Amy at check-in -- she was professional, friendly, efficient -- couldn't have asked for better service! :)

We rented a 26-ft Class C RV from El Monte RV in Dublin for a 4-day trip to celebrate my husband's…read morebirthday -- our first RV adventure -- and had a great experience. The Dublin staff were patient and helpful, especially Milan, who clearly explained everything and made us feel confident before we hit the road. We had a minor issue with the door lock during the camping trip, but roadside assistance responded quickly and resolved it through insurance. The RV was clean, well-maintained, and smooth to drive -- definitely better than our past experience with Cruise America. Highly recommend El Monte RV!

Roger's Camping Trailers in Tracy is the definition of a great family run business. Ryan and his…read morewife Stephanie, along with their two sons and daughter, work side by side and it shows in every part of the experience. They live locally, care deeply about the community, and treat their customers like long term relationships rather than one time transactions. This is a third generation business, and that history matters. You can see it in the pride they take in their work and the way they stand behind it. I have trusted them with everything from body work to routine service and more involved repairs, and the quality and craftsmanship have been consistently excellent. They take the time to explain what truly needs to be done, what can wait, and why. There is no pressure, no upselling, and no surprises. If they say they will do something, it gets done, and it gets done right the first time. In an industry where trust is everything, this family has earned it. If you are looking for honest advice, skilled workmanship, and a local family business with deep roots and integrity, Roger's Camping Trailers comes highly recommended.

Just picked up our M/H from Roger's trailer repair in Tracy. I highly recommend them for your RV…read morerepairs. I side swiped a post leaving a campground earlier this year. Ryan and his team did a fantastic job making repairs. They dealt with the insurance company and the builder to make it seamless. Do not hesitate to put your trust in them, you won't be disappointed!