We had a great experience with this company. The driver was there when it was quote. Efficient and…read morenice the driver was and great on time getting to home and unloaded. Great pricing to. Definitely using again

These people are not mechanics or even real tow truck drivers for that matter. All they do is…read moredeceive employees by telling them they are hiring them for a certain job then try and make them do other things risking their safety and lie about wages all because they are contracted through the local police departments.....they replaced an entire engine on another companies vehicle all because the starter was bad. And no they didn't fess up, just rolled along and collected the money. Avoid them at all costs and if your car comes up missing around the french market in Geneva, its been stolen by them because they don't even understand how relocation towing works due to the fact that the person who owns the place BOTH GENEVA AND BATAVIA has dementia......typically backwoods hillbilly crap.

My new truck had suspension/ steering issues right from the factory…read more The ford dealer came to the conclusion they could not fix it. I took it to Krage Tire Center and Terry Krage and his crew figured out what the problem was and repaired it. I was amazed at the result and the amount I was charged was more than reasonable.

In answer to your reply. I wasn't told the tire was being substituted for another. I was told the…read moretire was in stock and they would put it on for me. The receipt had the correct tire listed but I wasn't given that tire! The correct tire is readily available from multiple venders. I was misled. The previous owners of Krage's tire would never have treated me this way. I got tires there for 40 years.

I had my SUV serviced here and everything went well. Ethan was very thorough and explained every…read morestep. He did not try to upsell anything which I appreciated. I decided to use a loaner since my service was estimated to take around 2 hours. The loaner was basically the same as my SUV which made it easy for me. I didn't spend anytime trying to figure out what was where, etc. Just as Ethan explained - my car was done within 2 hours. All was great! They also ran my car through the car wash and filled up my gas tank, free of charge. This location also has a small complimentary cafe. They have coffees, foundation drinks, bottled waters, and a few snacks.

Lexus of Naperville is, by far, the worst dealership I have ever done business with…read more The finance representative who processed our lease: I believe he said he was a former Nissan employee--was, in my opinion, extremely unprofessional and incompetent. He appeared to be upset with my wife and me because we did not want to purchase any of the packages or accessories he was offering. This was evident from his swearing and from making assertions that I felt were both unprofessional and unwarranted. Although we specifically asked that the vehicle be placed in both of our names, he only put the vehicle in my wife's name on the title, despite running a credit check on both of us. Both of our credit scores were in the low- to mid-800s. More recently, we were at the dealership for service on our vehicle. While we were there, I asked one of the salespeople to show me an RX 350. Since it was a hot day, the salesperson literally stood under a tree in the shade while I walked the lot alone. I found this to be extremely disappointing and not at all the level of customer service I would expect from a Lexus dealership. On top of that, in our experience, it can take several days to a week just to get an appointment for something as routine as an oil change. You may want to take these experiences into consideration before purchasing or leasing a vehicle from this dealership. If I could, I would give Lexus of Naperville zero stars. That said, buyer beware. If you decide to do business with this dealership, I strongly recommend proceeding with a great deal of caution. These are my personal experiences and opinions. I encourage others to do their own research and form their own conclusions.

I took my son's car here after someone stole his Cadillac converter. They did a great job, so…read moreprofessional reasonable cost I will definitely bring my vehicles back here.

On recommendation, I was referred to this shop to repair damage to my vehicle caused by someone…read morebumping into my vehicle's bumper. No major damage but they rubbed paint off the bumper and scratched the bumper and qtr. panel. I was very satisfied with the work performed, the quote was reasonable, but what was most impressive was their integrity. After they completed the work, they called me and said the price was less than originally quoted, as they did not use as much time and materials as first estimated! what!? never in my life has this occurred. Thank you for your professionalism, integrity and great customer service!

Thank you so much Saint Charles Collision Experts! The work you do is perfect and you are so kind…read moreand knowledgeable. I want to recommend Saint Charles Collsion Experts to anyone in need of body and glass repair because they are awesome! A++

Place does terrible work.I had 2 cars here before and wasn't happy about my Honda.First time I…read morebrought the car in was for hail damage and when I picked up the car it was dirty inside from the dust and the headliner was missing the plugs .The second time my Honda was in was to fix a dent in the side door and the paint work is terrible and I have a picture to prove it.I would recommend anyone to take their car to Royal Coach instead they are the best in the biz.

My husband called to get his car towed and they said they would be there within the hour. 2.5 hours…read morelater they were not there. He called and Josh said that they had other priority calls and would be there within another hour. My husband said I wish I would have been told that he could be bumped and it could be a longer wait. Josh told him he would no longer be picking up his car and hung up! My husband had to call another company to get his car. This is poor costumer service and do not recommend this company .

value your time, do not call these people. I arranged a tow through my insurance, and NAR stated…read morethey'd arrive within two hours. After two hours passed, I called, and the driver said he was busy with police calls and would need another two hours. I agreed, since my insurance was covering it. Two more hours went by--still no sign of NAR Towing. When I called again, the driver said he'd be there in 30 minutes. That time came and went with no update. I contacted Allstate, explained what was happening, and they tried calling him too--but he stopped answering his phone completely. He never called to cancel or explain. If you need a tow, call Redline Towing instead. They're experienced, fast, and professional--everything NAR Towing is not.

RUN FROM THIS SHOP! My insurance company agreed to have White Eagle RE-FIX my car because the…read morefirst time they fixed it, one part was flapping in the wind, another part overlapped another part, and the gas cap wouldn't open. When I dropped my car off there, all parts were supposedly ordered and in-house in advance, HOWEVER, after 2 weeks, my car is still sitting in their shop UNTOUCHED. Both the 1st and 2nd time my car was in this shop, after having parts ordered in advance, a repair that should have taken 5 days took over 14 days with no communication whatsoever from the body shop. They are not willing to pay for the extra week of car rental.

Choose a different body shop. White Eagle employees Ron and Laura agreed to do repairs on my car…read morefor an itemized estimate and specific amount approved by my insurance company; I would have gone elsewhere if this agreement had not been in place. After repairs were complete, Ron at White Eagle sent supplements containing additional charges to my insurance, which the company did not fully approve; multiple White Eagle employees including Laura shared with me that there were problems with the initial estimate and approved amount for repairs from my insurance company. When I asked White Eagle employees including Laura why they had agreed to perform the work for my insurance company's original estimate if there were problems with it, I received no response. White Eagle held me responsible for part of what my insurance would not pay of the supplemental charges and refused to release my car to me unless I paid an amount beyond my deductible. The shop held my car for two weeks total. The repairs took one week, and the second week was when the shop nickel and dimed my insurance company and me while holding my car. White Eagle also did not respect my wish to communicate with me when charging my insurance company anything behind the insurance's approved amount. I found out after the fact due to my calling both White Eagle and my insurance company and asking questions. For transparency, my insurance company is an AllState company, not some questionable second- or third-rate insurance. If you take your car here, you may end up having to pay more than your deductible just to get your car back, as I did. This review should come as no surprise to White Eagle since I clearly expressed my concerns and dissatisfaction to multiple employees, and the shop made no attempt to remedy the situation. In fact, when Ron explained to me as I was picking up my car that a paint job came with a warranty, I explained that I wouldn't be back; he shrugged and said, "That's fine." I'm in my late forties and have worked with multiple body shops throughout my life, and never have I had an experience like this one. Terribly dishonest and unethical business with no commitment to customer service. As a final note: if you didn't read reviews (as I didn't) and now find yourself working with this business, don't let White Eagle coach you into how to get your insurance company to pay for extra charges. Instead, see this action as a red flag, and talk with your insurance company about what's happening from their perspective.

Force you to come in for inspection for a quote if any kind, prefer to act like a dealership and…read moretry and upsell you in person I guess. Not to mention when they did finally quote they were more than double the other local shops around for brakes. Would not recommend, better going to the dealer at that point.

Brought a Ford F150 Raptor to have a tire rotation done & an oil change. Lug nuts were over…read moretorqued when they removed them, one was missing and a couple were cracked after they were finished servicing my vehicle. Talked to Tony the manager and also brought the vehicle back for them to look at and they would not do anything for me. They denied that it happened while it was there for service. They claimed that somebody was trying to steal my wheels. Brought it to another shop to have the lug nuts taken off and replaced they said it's 100% that Fox River Tire ruined them when they did the rotation on my wheels by over torquing the lug nuts when they took them off, will never go back there for service. terrible customer service.