This is the second time I've had an issue with this company. I brought it to the attention of my…read moreproperty management team and followed the exact steps I was given regarding my loaner vehicle, yet it was still towed, which was extremely frustrating. That said, I do appreciate Kevin, one of the owners, for reaching out personally, taking accountability, apologizing, and ultimately making things right. While the situation was stressful, his response and effort to resolve it did make a difference.

Three-hour wait, constant false ETAs, and a rude driver (dispatched through Geico)…read more I would not use Superior Towing. We were dispatched through Geico roadside assistance on a Thursday night in the Chicago suburbs. It was raining, but not storming. The tow took 3 hours to arrive, and the updates we got were unreliable: 30 minutes, then an hour and a half, then 45 minutes, and an hour, then 15 minutes, and finally a call saying he'd be there in 10 minutes. It was a full three hours of being told the wrong thing. I completely understand that wait times are NOT the drivers fault. That is dispatch, time, who is available and when. 3 hours was not the towers fault at all plus traffic is always a factor! When the driver finally showed up, my husband handed over the keys so the car could be put in neutral. I didn't know that the keys were passed over for contex. As he started chaining the car, it looked rough and jerky, so I rolled down my window and politely asked, "Would you like us to put it in neutral for you?" He cut me off mid-sentence and snapped, "Ma'am, I've been doing this for 10 years," and said something about being "snappy" and doing his job. His hands were up in the air and his body language read as very frustrated and pissed off. After waiting three hours in the rain, being talked down to for offering help was insulting. He then pulled out the keys I didn't know he had and put the car in neutral himself, which made the whole exchange feel even more pointless and left me feeling terrible. In the end, the car got towed to where we requested. Long wait, no reliable communication, and an unprofessional attitude when we tried to be helpful. This left our night feeling off and hard to shake. Go with another service. 1 star 0 if possible

Needed a tow. Came within an hour. Handled through insurance. Respectful. Easy to work with and…read moreprofessional. State Farm should definitely keep this place on the roster for good towing companies.

They came pretty quickly and were easy to deal with. The driver was friendly and careful with my…read morecar. The whole process was simple and not stressful, which I really appreciated. Fair price too. Would use them again.

Great experience, would highly recommend. Was accomodating to my time frame. Was helpful and…read moreprofessional throughout the pickup, explaining what I didn't know and telling me what I could expect.

Great guy, great service and very professional and timely. The guy has great ingenuity and always…read morefinds away to tow a vehicle even if it has no wheels on it without scratching anything.

By far the best tow company I've used in Chicago! Has towed my car twice and is always polite and…read moreprofessional!

Great service friengly driver picking up my truck. Insurance paid for service unsure of prices.read more

Drivers are careless on roads. They will cut you off to get a second ahead, while being on their…read morephones. Even after cutting me off they then hit a curb afterwards. They are not experienced drivers obviously. Then I took a picture of the plate to report it and you can see him flip me off. Management will do nothing cause they seemed so surprised both employee would allow that to happen

Fast service, great prices friendly, well, knowledgeable employees. 100% recommended for all your…read moretowing, services and needs.

SCAM, sent "driver" for pickup, aggreed price 600.00. Driver shows up, takes a flashlight under…read morecar, tells me catalytic converter is "aftermarket". The guy is rude, pretends to call his boss and offers 450.00. We haggle 20 minutes, I took 525.00 to get him and the guy off my property. Unless you like these kind of games, make them offer 800.00 over phone and argue from there. I wasn't suprised, I was pissed and let him know it. Liars, cheats, and a**holes. And beware -- These people must have 10 phone numbers as well websets!! Expect all of them to be answered buy SAME individual. Don't assume you are calling another business.

Save your time don't call . They set appointment never showup. customer service is so…read moreunprofessional on the phone. and their price is not correct when they give you a quote they try to lowball you. When and if they show up . Speaking for friends and neighbors and myself experience

I got a flat tire on the highway and pulled off about .2 miles away from Ace is the Place. I limped…read moremy car over and they diagnosed and fixed a valve stem problem in less than 30 minutes at no cost. Auto shops can be tricky as a 23 year old woman travelling alone, but they were genuinely welcoming and eager to help in a pinch. Super grateful for their help!

We used this towing company two times through State Farm Insurance Co. The first time they arrived…read moreover four hours late to take the car to the dealer. The second time a week later, I set up the appointment at 12:30 PM They were going to come early, I needed to pay the bill first. They then came late. They towed the car with the front wheels sideways per my mechanic at the receiving end. This was not acceptable. I told State Farm not to use them but did not listen to my concerns.

My wife's car broke down on her way to O'Hare. Luckily she was able to park it at a McDonalds at an…read moreexit. Allan Towing picked up on the first phone call, gave a price, and we coordinated the pick-up and drop-off to the dealer. Really easy to work with them and very professional. Highly recommend if you're ever in the situation that we were.