My husband called to get his car towed and they said they would be there within the hour. 2.5 hours later they were not there. He called and Josh said that they had other priority calls and would be there within another hour. My husband said I wish I would have been told that he could be bumped and it could be a longer wait. Josh told him he would no longer be picking up his car and hung up! My husband had to call another company to get his car. This is poor costumer service and do not recommend this company . read more

value your time, do not call these people. I arranged a tow through my insurance, and NAR stated they'd arrive within two hours. After two hours passed, I called, and the driver said he was busy with police calls and would need another two hours. I agreed, since my insurance was covering it. Two more hours went by--still no sign of NAR Towing. When I called again, the driver said he'd be there in 30 minutes. That time came and went with no update. I contacted Allstate, explained what was happening, and they tried calling him too--but he stopped answering his phone completely. He never called to cancel or explain. If you need a tow, call Redline Towing instead. They're experienced, fast, and professional--everything NAR Towing is not. read more

If you need a tow call NAR. Professional, on time & get the job done. Friendly and helpful. You can't ask for anything else - great job moving two of our cars!!! read more

DJ was fantastic. Very knowledgeable and helpful service! After Jiffy Lube did not secure the skid plate on my vehicle properly NAR towing was called out due to the loud metal-to-cement sound. I originally thought a tire burst but after DJ confirmed all the tires were okay he found the skid plate wasn't secured it was just "tucked back in" He towed my vehicle to Jiffy Lube and explained to the gentleman working what happened. Mike More Miles next door repaired everything. Very happy DJ showed up yesterday. read more

they took my car to the wrong place and instead of just taking care of it, suggested it was me who gave the wrong location even though the correct address is on their order and I didn't even know the place they said I told them to tow it to existed. horrible experience. Do not recommend. read more

This tow company needs to be inspected for their practices. They kept my son's truck hostage, making excuse after excuse to not release it while charging for storage fees. Please avoid using their services. The only reason they were called was because my son was involved in an accident and the Naperville police use them. read more

recently about 3 weeks ago I had an accident in which I was not at fault and I did not know the process of moving my car so the police called this towing company, to pick up my car and they went to a place, where days later exactly 3 days later, I called and they told me that they would charge me $385 so I accepted and went to pick up my car that day my tow truck had a problem and I could not go that day but the next day i went and the person who attended me (apparently the owner) received me in a very unpleasant way. received me in a nasty way and gave me a terrible attention and even aggressive when I asked him what he was charging me since he increased from $385 to $465 I was in my right to know for what reason, I had the right to know why, so this person continued to raise his voice in a violent manner and then ended up charging me $590 only because of his anger so I proceeded to call the police. Beside that they lost my car keys so I do not recommend this place, very bad attention, violent and aggressive people and they steal your money. read more

DJ was very professional and quick to get my disabled car up on the flatbed. He was very friendly and easy to talk with as well.

Called around to have my disabled vehicle towed from Naperville Automotive Solutions to Carmax in Tinley Park for trade-in appraisal. First 2 or 3 quoted around $400. N.A.R. was $200 flat and said it would be there late morning the next day. Got it there by 10:00 a.m. with great communication and even dropped a photo of exactly where they left it. Couldn't have asked for a better or easier experience! read more

Called at 9am to have a car moved from one side of Aurora to the other and was told "about an hour". Called 3 hours later and was told "within the hour". Called 2 hours later and was about to be given the run-around again. I told him I would just take my business elsewhere. You should too. If you are too busy to move the car, don't say you can move the car. You wasted my day. Thanks! read more

Ladies be aware! They will charge you differently based on gender. When I called to have my car towed 1.3 miles, they charged me $110. When my bf called the next day for 1.5 miles in the same area, he was quoted $85. read more

Great assistance was provided by NAR Towing when recommended by our dealer. Car was picked up as promised and taken to the dealer for service. read more

These guys get an F for customer service Vehicle towed in because of a crash Ask if they would kindly make some room so I could get another vehicle close to retrieve some VERY HEAVY items out of the back Was told in a nasty attitude NO not an option and to stop being lazy. REALLY!!! HOW ABOUT YOU DO YOUR JOB read more

After our daughter hit a curb during a torrential downpour yesterday, Josh picked up the car and delivered it to our auto body shop. No muss, no fuss, just got 'er done! He was polite and professional on the phone. I had called Jonny's but with the weather being stupid, there were many calls and they subbed our call out to N.A.R. It's nice to see folks work together to take care of customers. Well done to both company's! read more

My daughter in laws car broke down in a new area they just moved into. She called her insurance to send a tow. 4 hrs later, she was still waiting with 2 kids in car on a 90 degree day.DK towing never arrived, no call and no way to get ahold of them because mailbox was full. I arrived, called N A R and got them to help, josh was super stated it could be awhile but at least we had a contact. By the time we got home he text me that the call was already picked up and on the way to the dealership. I appreciate what they did and will make sure to promote their business. read more

These guys are good, respectful and professional. Get you car towed from theses guys and ask for the driver Micah! Here is my story...Just the other day I was moving and had to move my vintage car from my old house to my new house. My concern was who in Naperville could handle this classic vehicle and treat it as if it was their own and do a professional job? I made one call to a company in Naperville that had some reviews and tow "classic" cars ..when I said what make the car it was the owner said.. "oh since you have one of those cars it's gonna be $225! ".... I asked why so expensive and the guy said my guys are "trained"..really? I then called DAR...it was a little short notice but they said they could do it with no hesitation! When I asked how much, without asking what make the car was, he said $125! (Same car same Destination) Micah was the tech and driver for my car. He is not just a driver....HE IS A Technician and engineer! He treated my vintage car with Care and precision and took his time deciding the best for the car! He did a great job (PLEASE TIP THESE GUYS IF THEY GO OVER AND ABOVE THE NORM) I will be calling this team for any towing needs in the future! read more

Fast, reliable service with honest, hard working guys. I've been a satisfied customer for years

I had the unfortunate experience of encountering this company yesterday. He pulled out in front of me, blocking the only entrance to an auto repair off of Ogden. I asked him (nicely) if he could pull up and said you are blocking the whole entrance and he answered, "I don't care." So remember if you need a towing company, you might not want to use one that doesn't care about being even remotely courteous. read more

If I could give less than one star, I would. I'm currently too angry to give an articulate review, but I can't wait until I've cooled off enough to share my experience. read more

Got stuck in a ditch after snowstorm, they came to help me within 30min and got my truck out in 10min. Pretty regular tow truck prices, I would recommended it to my friends and family. read more

This is the best towing company I've ever used. I always receive friendly and timely service and I would definitely recommend them to anyone. I hope to not need towing anytime soon, but if I do, I know who I'll call. read more

The day started with meeting an employee from NAR towing for a appointment to remove the belongings from a car that was totaled and brought to their lot. The employee showed us the car and said that the other car that hit our car was on the lot and then left. After we got our stuff out and took pictures of the damage, the employee of NAR towing remotely locked the gate to the car yard so we were trapped, harassed us over the phone, and wouldn't let us leave for over a hour. We called the Naperville police explained our situation and the police came to let us out of where NAR towing unlawfully trapped us. The employees of this company are a bunch of natural born losers. At least we have a good story to laugh at and now you do too. I would highly recommend that you go somewhere else to have your car towed. read more

Josh was very courteous and helpful when my mom had a bit of a bind. This service was booked through my insurance company and would recommend them to anyone! read more

Them driver Josh was extremely efficient and courteous. The price was fair, I'm guessing. I don't have much to compare price wise. I would use them again. read more

We have found ourselves in need of towing twice in the last couple of weeks and these guys were amazing. Super fast, friendly, reliable service and very reasonable pricing. Having vehicle issues can be so stressful and ruin an entire day but these guys took the stress right off my back so I could go about my day. Highly recommend !! read more

The driver arrived when they said and was very fast and efficient. Would definitely use them again.

I appreciate the response, efficiency and courteous of NAR towing and employee Josh! In this age of more responsibilities and demands by companies to perform, not enough of us get thanks in what may be a thankless job. Well I'm here to say thank you and keep up the good work. read more

I had a flat at home and called NAR. They picked up the phone promptly and were very courteous. They came out within an hour just like they promised, got the car on a flatbed and delivered it to the dealer without any issues for $90. Would definitely use them again. read more