FALSE ADVERTISING, HIDDEN FEES and INADEQUATE SERVICE... I purchased a 2026 Seltos on 12/23/25.The sticker price and the website said $27,490. It stated "MSRP INCLUDING OPTIONS" but this WAS NOT TRUE! When I signed papers, $3,450 had been added ON TOP OF THE PRICE for a Classic Protection Pkg. This was NOT REFLECTED IN THE PRICE ON THE STICKER and was for more options that I did not ask for: Ceramic coating, Interior Protection (?), Wheels Locks and installation (which I will return), 4 Oil Changes and 4 Tire rotations (I WILL NOT USE). In addition, I WAS NOT TOLD they added a 5 year Insurance Policy (without my knowledge) from a company called Ally for $1,150! I will file a complaint about this. I was not provided a copy of the contract, etc., for 23 days! I called several times for the papers, but to no avail. The only reason I found out the $1,150 insurance policy was added to the price was when I got copies of the documents 23 days later! When I drove off the lot, I was not aware that all 4 tires only had 27 PSI. The front tires should have 35 and the rear should have 33. I have NO CONFIDENCE in their Service Department. There is more... I was contacted by the Finance Manager as a result of my negative responses to their Survey. NOTHING was resolved. I told him the ONLY bright spot of the whole transaction was dealing with Jasmin, the Sales Rep. He said she would be the only one negatively affected by my Survey comments and suggested I fill out a new Survey (Blackmail?). All I want is a partial refund of the $3,450 added to the sticker price for the Classic Protection package I did not want. I will be returning the Wheel Locks and I WILL NEVER BRING the car to the Classic Kia Dealership for the 4 oil changes and 4 tire rotations. Since I am 76, I honestly feel they intentionally took advantage of me. read more

They are the most disrepectful people I've ever dealt with, a guy named Austin interrupts right off the bat when I'm asking a question, then says he will be 45 minutes after he told me to meet him there. Then another guy talks to me, then they just lie the whole time, then another guy named Matt is a total jerk. I will never go back to even discuss buying a car wiht them, in fact I will never even deal with any kia dealership again, this was the first time I ever looked at a Kia car in my life and it will be the last time. I have never dealt with such crooked scam artist and total assholes in all my life. I'd avoid them and deal with a real car dealership that knows how to do business like professionals not like kids. read more

Classic Kia will rip you off, I bought a certified Kia from them and I will never buy anything else from them. I had to pay an extra 1,800.00 since it was certified, To start with they charged 3,500.00 above Kelly Blue Book and the windshield was cracked which they did replace, the car did not have any odors when I took it for a short test drive but after they brought it back it had a strong cigarette smoke oder and they said they would get the smell out, so they brought back to me this afternoon and when I got in the car it still had the odor and they left abruptly before I had a chance to tell them. My wife is severely allergic to the smoke and said she is not driving or riding in the car. They said I have to keep it for 30 days before I can trade it in for another vehicle which at that time I will be responsible fo TT&L again, this is what makes people call them stealerships, I am on disability and they could not wait to screw someone over. I will be putting this on as many platforms that I can find. read more

This dealer charges a non-negotiable market adjustment/addendum to all vehicles. It's disguised as the "Classic Kia Protection Package" - line item cost was $2,875.00 on a new K5. Adds nearly 10% to purchase price and buyers do not have the option to decline. Do your homework people - this is highway robbery and will add at least $50 per month to your car note. Buy elsewhere!!! read more

I ended up buying from them, but the experience was not a good one overall. I am posting this review in order to help anyone else who buys and hopefully, if anyone else has a similar experience, generate a pattern of reviews that will show up for others. I found a Jeep Gladiator online and called about it. I received a quote from them. I obtained financing from USAA for the purchase, but decided to submit a credit app at the dealership just to see what they would come back with. After some difficulty and a lack of return communication, I called and found out that they couldn't finance me so they hadn't bothered to call me back or reply in any way. I informed them that I already had an approval from USAA with very good terms. The original asking price was $58,843.00 plus TTL for an out the door price of $62,919.38 (This was during the COVIID used car insanity- but I got a lot more for my Jeep as well). At this point I made a counter offer for 55k plus TT&L with essentially a cash purchase. The answer I got back to my offer was a lower base price, but with a new fee added in in order to make the out the door price ACTUALLY HIGHER. At this point, I was just pissed off at what seemed IMHO like completely dishonest business practice. I called and spoke to the saleswoman I was dealing with and, intending to give them the opportunity to explain to me why I was wrong about their business practices, told her what I thought- actually pretty politely. She told me that we were done talking and that there would be no deal. About 20 min later I got a call from the sales manager, acting angry or really angry, saying something to the effect of "What's this that you called us a bunch of crooks?" To which I answered, "I did not say that, but now that you have said it, it is what I think." We came to a price I could live with on that call so I ended up buying the jeep. I do not know if this was all part of a high pressure sales tactic or a true misunderstanding, but I think it is the former. I figured the fair thing to do is post it all, along with the photos of the documentation and let the buyer beware. Hopefully, if this is the way they do business, a pattern will develop here. read more

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Read the service reviews. Almost all 5 star reviews are sales related. Service department not so much.Absolute garbage service dept . They could not fix the brand new vehicle I had bought from them. It was a safety issue and was a danger to my family. Their service dept. Is currently 2 weeks out and 99.9% of the time they will not have a loaner for you. Is this the place you should buy a car?Bought a new 23 sportage hybrid from classic. Would continually break down with a hybrid malfunction. They had my car for four weeks, and they still couldnt figure out what was wrong (problem persisted). The service manager blamed my driving. These folks are terrible. Made me immediately regret my decision to buy my vehicle there.The seatbelts in the back seat locked up and would not release. One of the geniuses behind the counter accused me of using the seatbelts incorrectly (they replaced the faulty seatbelts). They dont care and you will be dissatisfied. Worst service ive experienced in my lifetime. These folks do not care and will not make things right for their customers.Oh and while waiting for service i overheard a sales guy brag about selling "that piece of junk honda that leaks oil" to some lady. Dont give Classic your business, they dont care about their customers after the sale. read more

Unfortunately, Our first impressions weren't the best due to personality issues clashing with our first sales man. But the GM, John and his employee Skye immediately turned it around and we had the BEST experience from that point on. Very professional, willing to work the best deal for both parties, and was the nicest team to work with and immediately purchased our vehicle. Definitely recommend Classic Kia but make sure to work with Skye! (He's also apart of their gmc side) read more

Classic Kia customer service and service center is terrible! They had my daughters car for days and never fixed, she had to bring it back. It's a lease they had all kinds of excuses on why the experience was horrible. David the manager tried to tell her that they are ranked 2nd in the nation on customer service but never Apologized for her bad experience. Oh and the car is still not fixed. Will have to drop it off again and hope they can figure out the problem so we never have to go back! The advisors are rude! When her lease is up she will not be purchasing this Kia or anything else from Classic Kia! They should be ashamed. read more

They will do use every excuse not to cover you through their extended warranty plan..do not buy a car from here or you will most likely still end up paying for all repair costs on your own. read more

I want to talk about a sales woman name Ashley S. Even though I didn't buy a vehicle she still gave me information the vehicle I was interested it. She made me feel like I was talking to my home girl. read more

Service department is pathetic. Do not trust this location with your vehicle for any reason. the assistant at the front as soon as you walk back there is rude over the phone and takes half ass information. My information was not in the system when I called back. Initially "fixed" 3 recalls on my car and 2 days after my car kept shutting off on me while I was driving on the highway. when I called up there the assistant told me there's no way whatever they did caused that to my car. Then I spoke to the Service manager and he said the same thing. there's no way your ECU would cause problems to your car. They are liars and will mess your car up and not even car to try to fix it for their customers. This place seriously needs shut down. I will be going up the chain of command and reporting this place and their employees. I am now stuck without a vehicle for my child and me. No thanks to Kia Beaumont. How do y'all sleep at night? y'all should be ashamed honestly read more

DO NOT BUY YOUR CAR HERE. Pretty sure they sold me a car with electrical problems from water damage. After purchasing my vehicle, one of the women who work in service mentioned water damage. When I repeated "water damage? I was not told of water damage" she got a scared look on her face and started backtracking and denying she said anything. Sure enough a few months after getting the car both back windows stopped rolling up, and the heater stopped working. I took the car back to the dealership to get it looked at as it was still under the factory warranty. They told me they needed to order a special part. 3 MONTHS went by with me calling to find out the status of the part. They would always say "I'll have someone call you back in the morning" and never would. Always transferring me from person to person and giving me no information. Finally after calling and breaking down crying in a voicemail a man called me back to tell me the part was here, and set me up an appointment. I'm currently at the dealership. The repair will take all day as they have to take the whole dash apart to get to the part. I informed them that I did not have a ride home, and would not be able to get a ride home. I was told to cancel the appointment and come back another time. Other dealerships in the past have been very accommodating and offered a loner car, or a ride home or SOMETHING. So here I am at the dealership waiting all day with two kids, because there is nobody who can help me on any day and I need this car fixed. I will NEVER purchase a car from classic Kia again, and warn everyone I know not to go there. read more

Got told one price total cost including tax title and licenseOver the phone and once I got there the same person that told me the price of the vehicle jacked up the vehicle by $2500 more and I was paying cash they are very dis-reputable car dealership all they do is lie to you to get in the door. Then lie to you the whole time you're there read more

Will never go back after stepping two feet in the door. Receptionist greeted me and my family by not even lifting her head up from her phone being extremely short with us. When we asked for the restroom she didn't even respond, just pointed. She then picked up her cell phone in an argument with someone cursing so loudly and badly I had to take the kids and leave. She also sat their and gossiped about the rest of her co workers which alarmed us about making a purchase. i didn't even get to see one car bc I couldn't look past the receptionist attitude. We hope classic Kia can resolve some of the employment issues going on so we can happily return back. read more

I cant recommend this place enough.. In January, Scott Wright helped my husband get into a 2014 Dodge Ram, it is an absolutely beautiful truck..Mr. Wright, helped us along the way and got us into this truck for a great deal! He is an awesome guy to work with..and then just recently I myself was in need of a new(to me) Vehicle... so knowing that Classic Kia treated us so well, in the past we went back..This time we worked with Cody Martin and again, we were setup with a great vehicle and received a wonderful deal thanks to the amazing financial manager, Andrew Pridemore.Eric Brown worked some magic and got us into what we wanted! Thank you..thank you...thank you classic Kia for such an awesome buying experience, we look forward to seeing you all in the future! read more

We drove from Louisiana ready to buy a vehicle that was clearly misrepresented online. A little rust and wear and tear on a vehicle that old is understandable but when you take the whole bumper off and refuse to acknowledge your false advertising that's another. Then have the nerve to be sarcastic about it and put the responsibility on the customer?? Oh okay. This dealership is shady and trash. Don't waste your time. read more

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I just recently bought a Ford Focus with them and has had hell since I got it. They told me everything was good on it and it wasn't. I have constantly told them I wasn't comfortable with the car and they negated me and said everything will be fine. Still in my 30 days and refused to put me in something else. Do not go here read more

Lets be real we all hate buying cars, the process is just the worst. Sitting at a dealership haggling back and forward, waiting extended periods of time just to get a vehicle that you want... YIKES! But with that being sad this was our 6th car purchase as a family, first KIA one though. And so far it was the fastest and most pleasant one of them all. It took us about 3 hours, which is long but no where near the half day + ventures of the previous 5 cars. Maybe because we knew exactly what car we wanted and we didn't push on price too much, who knows. They had the model, trim, color combo that we wanted. Carla was super friendly and helped us get in and out as fast as possible being that it was the last day of the month and the place was packed which is unusual for a car dealership from our previous experiences. Andrew a friend of mine which I actually didn't knew worked there was also super helpful guiding us through the financing options and what not. Overall it was a super pleasant experience and if we are to continue to buy Kia vehicles in the future this will definitely be the place to return to. Highly recommended from our personal experience. read more

I bought my car from Classic Kia but early on decided not to have it serviced there as the Service Department is not my favorite. Some of the clerks are pushy and vaguely put down other service departments and warn of my warranty. However, I do have to bring it in on occasion to take care of recalls. Last time, I was pushed to schedule a service appointment even though I take care of oil changes and regular maintenance elsewhere. This time, I called to make an appointment, and my boyfriend scheduled his at the same time. I showed up at the designated time, and they had my boyfriend's appointment but not mine. Instead of apologizing and indicating what they could do for me, the man proceeded to ignore me and speak only to my boyfriend about his appointment. I had to ask him point blank if they could take care of my car as well, and he said yes, that they would do it after my boyfriend's. We took my car for breakfast, and they called when his car was ready. I asked how long mine would be, and they said about two hours and that they would call me. Three hours later, I had not heard from them. I called, and they said that yes, my car was ready. All in all, I was very displeased with my service here and certainly wouldn't go to them unless I had to. read more

Great place with friendly people. Super clean. I didn't experience what the other review stated.

very unpleasant dealings. bought a KIA serrento transmission went out with 230 miles on it. they suggest we put in a re manufactured transmission, that is unacceptable. sales manager was very unprofessional. had the vehicle towed to them i live over 100 miles away . we were able to break the deal but we work and got there late evening we had things in the vehicle they said the shop was locked and couldn't get our stuff and they couldn't get anyone to get a key. so we would have to come back to get the things out. they did finally sent the stuff but were very unprofessional in the way they deal with customers. and looks like they have a new name it is classic KIA now read more