When it comes to buying a car, I do lots of research. As a result we've been driving the Kia brand since 2004 because they never need repairs. For the past months we've been tracking pricing on new Kia Soul vehicles to gauge the right time to trade our 2013 Soul. Earlier this week I shopped electronically at all my usual suspect dealers from in the region from Houston to Baton Rouge. Then fortunately we ended our search at Classic Kia in Beaumont, in spite of my misguided bias about better pricing at the big town dealers. And I am so very happy to have dealt with Classic! Shelby was our contact person and guide at Classic. He and I had started the deal earlier online as Shelby furnished to me several choices of new in-stock Kia Soul models. In the meantime, I found some pricing backup from Consumer Reports. So having chosen the car we wanted, loaded with backup data, my wife and I went over the Classic Kia location, met with Shelby and eventually with Eric, his boss. And cousin. Shelby was most engaging and refreshingly quirky as we hammered out the pricing issues. We eventually agreed to a deal after an epic round or two of negotiating and arm-wrestling. Our deal was the best I had seen based on pricing quotes I had gathered from a bunch of regional dealers! And right here in our home town, don'cha know? And I was so impressed the with comfortable design of the showrooms and offices. In short, the layout of the sales floor plus the engaging and knowledgeable sales staff made for the most professional car-buying experience I have ever encountered. These guys have been to the county fair a couple of times and truly know what they are doing! read more

I've bought two cars and had excellent experiences. Highly recommend Austin or Phillip!! Nothing but great experiences in service too. I usually wait for my oil change even tho there's a ride to take you home if you want. Owen takes my keys with a smile and Misty has always taken care of the service I need done. Nothing but good things to say about the people and business! read more

Classic Chevrolet - Huge selection!!! - Car Dealers Near Me - Beaumont, Texas

Found a vehicle they have online for 31,000. I asked what the drive out was. They tried to tack on $2000 for some BS recon fee. So my response was its not 31K its 33k, no no its 31k but we add 2K to all our vehicles. Its a shame I was ready to purchase as I am trying to replace a totalled car. Thanks for nothing wasting my time. I hate these scams. Price it good on Auto Trader ETC. just to get people in and then screw them, screw you. read more

We love our new 2025 Kia Carnival SX from Classic Kia in Beaumont! We found the exact car we wanted online and even though we were passing through on a road trip, Josh took the time to show us the car and answer all our questions. His no-pressure approach and helpfulness made such an impression that we drove back from Houston to buy it! Josh made the process smooth with his 7 years of experience and firsthand knowledge of the Carnival (his family owns one too!). He was patient, informative, and never pushy. We even handled some details via text, which was super convenient. Our kids are obsessed with the new car, especially the third-row seating! While the final paperwork took twice as long as expected (plan for some extra time!), Josh's excellent service made it all worth it. If you're looking for a Kia in Beaumont, ask for Josh - you won't regret it! (Maybe leave the kids at home for your sanity if you can ). read more

1 star is one too many. Schedule an appt to arrive at 8 am on appt day to be told the appt took online doesn't know their workflow and I would need to drop it off and they would look at it next week. So WTH is the purpose of scheduling an appt? I asked can I schedule an appt for the day you can look at it. No we aren't sure what day that is. So ok I leave it there and check back 4 days later and told possibly no one had a chance yet and made a comment it had been there a bit and then they said maybe something was cracked so I said ok I'll get company to rent me a car. Well next day I gamer a txt car is ready. The people who changed oil in TN didn't seat air filter properly setting off the check engine light. So for this I get 6 days in the shop, rental car and a 200 bill from you guys. I don't really care about the bill etc but if you checked it the day I dropped it off I wouldn't have a rental car and everything. Else. Why would I buy a car from you if your service sucks this bad My car is a company car so I have no choice but I do have a choice where to bring so I will go to Nederland or Orange next time. You should cancel your appointment system and be better read more

Had an excellent experience Mark was my salesman and he was very helpful,positive,communative, and made the process very fast and smooth as possible. Told him my budget, my monthly pay goal and he check all my boxes for the type of vehicle I needed that fit my lifestyle the best and we made a deal. my family has been coming back to him every time, and we will still continue that. read more

After having a terrible experience with a local dealership in OK, I was so surprised to have such a great experience with Classic Kia! They found the exact make and model car I was searching for and delivered it from TX to OK for free! The entire transaction was done within a few days and was honestly the easiest car purchase I have ever made! Amanda was amazing, so kind and so helpful. 10/10, would recommend! read more

Classic Chevrolet - Car Dealers Near Me - Beaumont, Texas

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Great experience at Classic Kia! Shelby OBrien my salesman makes buying a car painless! If you are looking for a vehicle give Shelby a call he can help you find what you are looking for! read more

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Bought my Yukon XL used and they worked with us! They weren't high pressure and gave us a good deal on my trade-in. Get the bumper to bumper warranty offered...totally worth it!! Service center is not super fast but the work is quality. If they have a loaner in, they will work with you so you aren't footing it! read more

Classic Chevrolet - Service Center - Car Dealers Near Me - Beaumont, Texas

Wish I could give NO STARS! They sold my daughter and son In law a new car but tacked on extra $3500 without disclosing the charges when they signed the papers. They also switched them from using their pre approval through the credit union and had them switch to one of their banks that doubled their interest rate. This was their first adult purchase and of course didn't understand the process. The sales guy saw them coming a mile away and took advantage. Luckily we got them out of it less the 24hrs and go their old car back! read more

When a person understands his customer's needs/wants thoroughly, works tirelessly yet effortlessly, has character and integrity and totally enjoys what he does you know that person is in his God-given profession. Thank you Ricky Neal Young for a hassle- free experience. You rock!!!!!!! Buy from him and tell him the Averys sent you :) read more

Classic Chevrolet - Car Dealers Near Me - Beaumont, Texas

Tyler in the service department has been great thus far when it came to getting my car fixed. He went above and beyond to make sure I knew what was going on, and overall just a great experience working with them while my car was being repaired! read more

Classic Southeast was great with the sale, but has since been slow to respond or completely ignored my customer service needs. I am actually still waiting on wheel locks for a car I purchased, and have received no response after reaching out to them several times. Buyer Beware. read more

Made a Saturday appointment over the phone for oil change, tire rotation, and shock absorber replacement. Lady says "I'll put you down for an early 8:00 appointment so they'll have plenty of time to finish the shocks." So I arrive this morning and the service writer says "I can't do shocks today because I only have 'oil change guys' on Saturday." Then I asked the same service writer 3 times to let me see my appointment (to see if they logged my request) and he just ignored me and finished checking all the other vehicles in. Finally, when he was sitting down at his desk I asked again, so he showed me - there it was... suspension work (shocks) scheduled for Saturday. At least he tried to make it right - took pics and showed me that the rear shocks were bad, front were OK. But still disappointed I didn't get it all done in 1 trip... read more

Fantastic, friendly, top-notch service. Just bought a Jeep Renegade at Classic, and they took great care of me. Everyone was kind and attentive and made me feel like they were doing all they could to get me the vehicle I wanted for the best deal. I highly recommend them for anyone looking to purchase. read more

Classic Chevrolet has fantastic people to sell you a vehicle-But the Service Dept.-well not so much. My vehicle is still under warranty. Maybe I was just assigned to an incompetent Service Rep. The person ordered the wrong part ( tried to say we told them the wrong thing going on-Come on, who orders a part without diagnosing it first-but then finally admitting it was "that said person that ordered the wrong part) Finally get a Rental vehicle, keep trying to call the said person because I know when the vehicle needs to be back-But said person will never call me back, had to get the Rental Dept. to track that person down. Finally go to pick my vehicle up and that person was to busy typying on the computer, but had enough time to talk to someone else. Like I said...incompetent Service Rep. And yes, it's making me put some kind of rating-I would have choose a ZERO. read more

Bought a used vehicle from this dealer and they stated that all issues would be taken care of before delivery - absolutely not the case. Vehicle was delivered with a check engine light on which had to be repaired and was finally able to get Classic to pay for. Now, not two days later, another check engine light is on, and the after market bumper to bumper warranty they sold me doesn't even cover everything. Very disappointed with a dealer whom I thought would stand behind their customers. read more

Very happy, I traded in my 2012 Ford F-250 in which they were more than happy to help me with and proceeded to order a new 2021 Custom 2500 HD. The staff and management were more than helpful with any questions I had and dealt with me in a professional and non-pushy manner. We went line by line in the ordering of the new pickup truck, explained each detail that I asked on and went as far as to show me physical examples of what those line item details were. In dealing with their finance person, I couldn't have felt better about purchasing from them. Would recommend this dealership to anyone looking for a new or used vehicle. read more

George Steininger--the salesman who helped me--put me into a truck that was perfect for my needs. He is a no nonsense, straightforward, and knowledgeable salesman. I would recommend asking for him next time you're in the market for a new or used vehicle. read more

I will preface this lengthy review with this statement: I NEVER post things like this. We are business owners and I do not take bad reviews lightly. That is how you know I truly mean it and felt I had to share this. I have waited a full week to write my review of the experience I had at Classic Southeast Texas buying my vehicle because I had what started out to be an excellent experience with our salesperson Morgan that ended in an experience with Conrad, the finance person I had the displeasure of having to endure speaking to in the GMC office. I will start out with the GOOD: We were referred to Classic by one of our good friends because a mutual friend, Clark Shores, works in the finance department in the Chevrolet building. Clark was amazing and friendly, did everything he could to assist us and was extremely attentive. Unfortunately, he was not able to help us with the finance side because the two vehicles we were most interested in were on the books for the GMC building. He got us hooked up with Morgan Boles and assured us Morgan would take care of us and to let him know if we had issues. I came in with a prequalification and knew I was approved to get what I wanted and would be able to leave with a car that day if I wanted to. Morgan was great, very friendly, and had a lot of knowledge on the vehicles we were looking at. He was very helpful and good to me when my husband had to be at work. I would recommend Morgan to anybody. The BAD: Once I was given to the finance department I could not believe for a second that this guy was part of the same team as Morgan and Clark. Conrad was extremely rude from the second I met him. Our meeting began when my husband was still at work in the evening. My husband had let Morgan know he got off work in Beaumont at 730 and Morgan said that was fine and he would take care of us. When Conrad first walked up to Morgan and I, there was no hello or how are you doing. Instead I was met with first words to the effect of what's the hold up. When I said my husband gets off at 730, he legitimately looked at me and leaned his whole body and head to the side and stared at me with a very rude expression and then looked at the time- this highly offended me but I told myself, okay clearly he doesn't care about helping and just wants to leave but I was told by Morgan this should not be a big deal so I shrugged it off and held my tongue. Where it got nearly so offensive I almost walked out to find a vehicle elsewhere was when I was put in the office with him and told my husband will just have to come by himself tomorrow. This "professional" tried to bully and scare me into buying several things that my husband and I had already discussed. His tone was rude and sarcastic and he displayed no form of customer service. The top two most offensive things to come out of his mouth beyond the overt rudeness and rush to get me out of his office are below. -"It's illegal to buy gap insurance after you sign" - THIS IS A LIE AND YOU CANNOT COUNSEL PEOPLE THAT THEY LEGALLY CANNOT BUY GAP IF THEY DONT ADD IT TO THE CONTRACT. This guy treated me like I was a stupid woman the entire time I was in his office. -"It's not my problem if you have no warranty" THIS IS ALSO UNACCEPTABLE TO COME OUT OF ANYONE'S MOUTH IF THEY ARE IN ANY CUSTOMER FACING POSITION! I am in sales, I face customers; if I ever spoke to a customer like that and it got back to my boss I would be written up. Whether something is "your problem" or not, you should never say that to a customer. I don't care who you are or how long you have been doing your job. These were the most glaringly offensive things that were said to me. There were other points that I could include but I believe these two instances speak volumes of the representation I saw in that office. OVERALL, I cannot honestly recommend this business to anyone if there is a team member that will lie, try to belittle and deceive a customer, and have so little regard for the fact that I was a paying customer. Morgan needed a picture after we closed but I truly was so deeply offended and upset that I could not smile for a picture with my new vehicle that I had been so ecstatic to purchase. I will tell everyone about this experience and how poorly I was treated by Conrad. I pray no one ever gets treated this way again and that he has consequences. Again, Clark and Morgan truly were wonderful, but to be treated so poorly when I was supposed to be excited to purchase a new vehicle was disgusting. If anyone ever is doing business with Classic, I highly recommend they work with the Chevrolet side and with Clark and Morgan but at all costs do not work with the GMC finance side. If anyone gets told they will have to work with Conrad, demand a different finance person. I cannot believe how I was treated. I have yet to hear from anyone at the dealership regarding this experience. read more

Classic Chevrolet - Car Dealers Near Me - Beaumont, Texas

Took my 2017 silverado 2500 to classic to take care of a brake squeel at 30k miles. $1100.00 and five visits later they were worse. Classic morons could not repair. Also charged me $50.00 and said I smoked in the piece of crap stinking loaner . God knows I did not. They failed to repair a seat belt on recall also. Christian Brothers repaired in a few hours to brand new. General Motors representative agreed that I got screwed and I should get reimbursed except I would not because I used Christian Brothers and not another failure of a GM car dealer. Since 1996 I have driven two Chevys at a time Never Again !!!!!!!!!!!!!!!!!!!!!!!!!!! Roger K Marshall No Where Near Through!!!! read more

We stopped by here just to look at a used vehicle and left with a new Buick. Carlos took care of our every need and worked with us to get the best deal in our budget. He was friendly, professional, patient, and fun! He made sure to show us everything the car had to offer and answered all of questions before we drove off the lot. Thank you to everyone here at classic for making the car buying process easy. And go see Carlos Durden today! You won't regret it. read more

Had a great experience working with Ashley at the Classic Kia dealership. She was very helpful in helping us find the right car for our daughter as she goes to college. The transaction went quickly and easily. Would do business with again! read more

If I can give 0 stars I would. Shout out to Clarke Shores for being a MAJOR JERK. He's in the finance. VERY UNPROFESSIONAL. Dirty and underhanded. Handled the whole deal unprofessional and and didn't have a good disposition at all. He was rude and had no cohesive control as to what his team was doing/saying as opposed to what he said. Therefore I got the run around and was told 3 different things from 3 different people. When asked a simple question he flat out just got rude, talked over me and wouldn't listen. They shared personal info within the group. I know because other people that work there told me some things that they shouldn't have known. Just go to Sour Lake for the service there. Or Silsbee. Or to Mid County over at JK. Get your Chevrolet ANYWHERE but here. I'll never NEVER EVER do business or spend my time or money with these people ever again. Horrible customer service. read more

Good experience in purchasing a new truck. The sales person was helpful, friendly and knowledgeable. Jason Golston did a great job during and after the sale. read more

Went to pick up a truck on a Wednesday. I was told I could get a better deal on a Demo truck and it would be ready the next day. Next day, no truck and the vehicle is loaned out to a customer. Then I'm told its guaranteed to be there Friday, and no vehicle Friday PLUS it needs to be driven 500 more miles to be eligible for the price. Nicholas Hunter tells me he wont be mad if I go somewhere else. So... I go to Bayway Chevrolet and BAM! talked to them on the phone before heading out and they got me the same truck, better color, NEW, and same price that day! Best decision. Thank you Bayway Chevrolet! and thanks "Niq" Hunter for encouraging me to go else where. read more

Everyone here is super polite! Ronnie spell made my buying experience easy going and fun! Finance was super quick but thorough at the same time. I will definitely be back when I buy my next car! read more

Took my Chevy Silverado to service department. A/C was not working properly. I was told it was a programming problem. 199.00 to reprogram the system. I'm told it works now. 30 minutes later I get a call telling me it starts blowing warm on the passenger side. I'm told to repair this problem would be close to 500.00! Something fishy is going on. I tell them to program it back the way it was because I'm not spending 500.00 dollars. Magically a little later I'm told that the AC was working properly. Ok! I pick my truck up and the A/C vents are broken. Also, there's a different A/C control unit installed. Buttons worn and no outside temp like the one that was in the truck when I gave it to them! They told me it had nothing to do with them. But, look at the pictures that are posted. The one on the left is what they gave me, the one on the right is how I gave it to them! You be the judge! Well the service manager did refund the A/C repair cost (reprogramming) 198.00. The A/C vents are under warranty less than a year old! Because get this, they put a new dash in the truck! Man either GM has some brittle parts or something shady was done. I want the A/C control that I dropped off to these people. That's all! Look at the pics and tell me if it's the same unit! Enlarge the pictures to see the difference. read more

Classic Chevrolet - Car Dealers Near Me - Beaumont, Texas

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I called to see if a particular vehicle was on the lot before I drove 5 hours for nothing...I spoke with Don Edwards and he had the car ready as soon as we arrived. Got in and test drove with in the first 5 mins of being there. Started the paper work and had the car on the way home in a couple of hours. Spectacular service for my car buying experience! Thank you so much. read more

My coworker and friend Amanda just purchased a used vehicle (2018 Buick) from Classic Chevrolet in November. She is a single mom and trusted that when they said the vehicle was looked over and in good condition they were being honest. Within weeks of buying the vehicle she started having major issues with it. After bringing the car to a mechanic who told her the car was in awful shape, she brought it to Classic's service department. They have had it now three times and it had the filling issues: The oil was total sludge, the car was smoking, the oil line was broken and leaked into the turbo, the coolant line was not hooked up, the inner cooler needed to be replaced and now Classic is saying the engine may go out at some point soon. They are ready for her to pick up her car today. When she spoke today to the Used Car Manager Dustin, he basically told her they get the vehicles state inspected before sale and all he can do is invite her to come trade her car in for another one. That there was nothing else he can do, and they cannot warranty anything else that will go wrong. I would NEVER buy a vehicle from a place that does not honor what they sell. They took advantage of her as a single woman and she now has a vehicle that is not safe or in good condition. At MINIMUM they should take care of FULL repairs on the vehicle so that she can have something reliable to drive. Stay away from this place!!!! This place is a scam!!! read more

In the current environment of limited car inventory, having to go to whichever dealer happens to have the vehicle you're looking for can result in some bad experiences, as I found out all too well, a few months ago! Fortunately, my latest car buying experience was about as good as it gets! After seeing the vehicle online that I had been searching months for, I called Classic to see if it was available. The internet sales manager was very nice and helpful, with no pressure, whatsoever! I wasn't going to be able to get to the dealership for a couple of days, but I wanted the car, so they took a deposit, over the phone, to hold it for me. We were able to take care of the needed details, by phone, so that all that was left to do when I arrived was to take a test drive and sign the pre-filled paperwork. The car looked great and there were no "surprises" in the paperwork. No undisclosed add-ons, no extra warranty pressure. Everything was as simple , straightforward and easy as could be! I wish all car buying experiences were that pleasant! read more

Horrible! After having to have our car towed to the dealer because the glass repair co. Crap-lite rendered it a paper weight by somehow activating an unknown security device... The service lady Missy was a complete and rude beeotch! We simply asked how long it would be and got attitude. The dealership said that the battery, cables, and some other bogus cramp needed replacing. Total bullshit! As I had inspected everything myself and it's like brand new. Not to mention that the car goes to Firestone monthly since it's a Corp. fleet car. Total and complete crooks!! We also asked them to change the oil in the car since it was there and due. They proceeded to drop the car off of the rack and damage the "drivers side door." After a week or so we finally were able to pick it up. However, the side mirrors do not work and personal possessions were missing. Like CD's, umbrella and car deodorizing sprays. Reall!? Who in the hell steals that kind of crap anyway? We are buying a new Suburban this year, and it sure as hell won't be at this Crap rackett, po-dunk, theft ring, shit hole!!!! Stear clear!!! Literally read more

The lady who was supposed to be 'helping' us was not very helpful. Not knowing a lot about cars I needed some clarification on a few things however she would never answer our calls. We called at least 5 times and were told that she was busy and would call us back and she never got back with us. Finally we just took a trip up there and after telling her we couldn't afford to pay $600 for a repair (which I later found out cost less than $100 to fix) she gave us an attitude, and was on the phone most of the time. Ironic since she couldn't be bothered to call us back. I was very displeased with this service and will find another authorized chevy dealer to do business with. read more

Went to Classic Kia, great customer service! Highly recommend seeing Fletcher Bowling, he went above and beyond what we were expecting. Joe in finance was the best experience I've ever had while financing a vehicle. Very satisfied with the overall experience. Go see them, you will not be disappointed. read more

On a Saturday morning... They completed my oil change in less than 45 minutes!! It was raining, but that is still impressive timing!! Thanks! read more

We were stranded for over an hour waiting. The salesman told us he would be right back and he never came back. Once we got the deal going we told them we would not be financing and paying it off. It took them almost 5 days to give me the OK to pay it off. I was pleased with the service but there will be people that won't, please get your things together Classic. read more

I do secret shopping, I have done it here before, but on this visit I was just on my own. But after seeing what the company expects I was very disappointed on this visit. No one met me out in the garage when I drove up. When I came it there were two of your staff who just nodded and would not wait on me while one young lady was doing all the work. Finally those two walked off and went somewhere else and left that young lady alone. She had someone on the phone, the phone was ringing and there was someone at her counter she was helping. I must have waited for 10 minutes before she could get to me. Since I had been here before, I guess that is why, she didn't point out any of the things available while I was waiting. I did ask, about 5 minutes into my wait, how long it would be. A young man told me I was the only car so it would be about 15 minutes. So 45 minutes later I was told my car was ready. No one told me what would be done or what it would cost. I noticed a seal being replaced and I asked what that was for and the lady checking me out didn't know and didn't offer to find out. Oh well! Now I know you wash the cars as a courtesy and vac them out but if you are going to wash my car please really wash it. There were places on it where the road film was still on it so it came out very spotty and didn't look good. There was stuff in the car so they vac-ed out the driver's side only and that was fine. I feel that your company wants to do a superior job and that is one reason they hire secret shoppers to come and check you out. As I said, I was not there as a secret shopper this time but I think the service dept could do a better job of upholding the standard your company has set. You called me last time I turned in one of these, and if you want to contact me again you may but I am not mad, I am just disappointed. I have never used a dealership to maintain my vehicle but the warranty offered enticed me to do so. Now I may just take my car where I usually take one and keep track of the paperwork to maintain the warranty. read more

Don't expect your GM vehicle to be ready in a hurry. Drive the extra few miles and head to Silsbee. This place will never again receive my business. Had a simple recall. Dropped my suburban off, didn't hear from anyone again for the next four days only to tell me there's more they came across that needs to be done. save your time and money... don't go here read more

This is definitely the worst dealership I've ever had experience with; and having a grandfather that had his own dealership I have my fair share in knowing what's going on. We pay a $1,700 for a warranty and they decided it is best to fix our problems by using zip ties! and taking a whole month to fix these little problems. We are now in the process are getting a lawyer because they sold us a dangerous vehicle when they said it would be all fixed before we got it. Wish we would have never bought a truck with them. Please DO NOT buy a truck with them. They have lied to us MULTIPLE times. read more

I have purchased the last 5 vehicles from Classic, the sales team is the best as far as I am concerned as well as the ladies in service. Where I have my issue is the management of the techs. I bought a GMC 2 mos ago and after 5k miles the rear springs sounded as if it was a 85 Oldsmobile. Took my truck in on Monday Sept 26th for the to address the problem, I was told on Wed Sept 28th that the problem had been resolved. Upon my arrival I find it had not even been done according to the bulletin that GMC had put out. A long story short here it is the 4th of Oct and still without my vehicle. I am very displeased with this experience. It will be really difficult to purchase a vehicle from this establishment again. This is day 10 of lies about the "work" being done. read more