I brought a car here last year before it got totaled and I had a good experience and I loved loved…read moremy Camry . But recently I went back here this year to buy another car & I had a HORRIBLE EXPERIENCE I mean ... horrible my dad actually came wit me this time and 2 grown ass men was yelling in my face talking to me like I'm child , they was not helping me at all bc I didn't want the car they WANTED ME TO GET Abraham and a white manger , we was friends on fb until he blocked and tried to disrespect me and I got on his ass .. do not buy a car here. They really tried to play me and ABRAHAM Said if I didn't buy a car from them who go see me on the side of the road . Little do they know I went to another dealer ship the same day and purchase a car . Goofy asses.. I would never go here !! Unless I get some type of justice

Everything. They not only provide service that doesn't meet the requirements but undermine you and…read morebelittle you while in the process. Still till this day my car has problems and we still went to another dealership to find out the work they did wasn't even started. So more likely you are paying service that might get worse or not even start.

I've bought two cars and had excellent experiences. Highly recommend Austin or Phillip!! Nothing…read morebut great experiences in service too. I usually wait for my oil change even tho there's a ride to take you home if you want. Owen takes my keys with a smile and Misty has always taken care of the service I need done. Nothing but good things to say about the people and business!

Found a vehicle they have online for 31,000. I asked what the drive out was. They tried to tack…read moreon $2000 for some BS recon fee. So my response was its not 31K its 33k, no no its 31k but we add 2K to all our vehicles. Its a shame I was ready to purchase as I am trying to replace a totalled car. Thanks for nothing wasting my time. I hate these scams. Price it good on Auto Trader ETC. just to get people in and then screw them, screw you.

This was by far the worst dealership experience I have ever had. After they serviced my vehicle, I…read morefound out the wheels were not properly tightened. My tire was practically ready to come off while driving. Their negligence could have caused a serious accident, injury, or worse. How does a dealership send a customer out on the road without properly securing the wheels? When I returned and pointed out the issue, there was no sincere apology, no concern for my safety, and no accountability. Instead, I was treated with attitude. The service advisor was extremely rude and disrespectful. When I tried to discuss a serious safety issue, I was told to get out of the office and go sit in the waiting area. Imagine being treated like an inconvenience after they put your safety at risk. I made my appointment in advance, yet they didn't even have the air filter needed for the service. What is the point of scheduling an appointment if the dealership isn't prepared to do the work? Then there were the coupons advertised on their website. They refused to honor them properly and gave excuses about only accepting one coupon. Why advertise multiple service coupons if customers can't actually use them? Between the dangerous workmanship, lack of professionalism, rude staff, poor communication, and complete disregard for customer safety, I would never trust Kia of Beaumont with my vehicle again. If they can't properly tighten a wheel, what else are they missing? Think twice before bringing your vehicle here.

FALSE ADVERTISING, HIDDEN FEES and INADEQUATE SERVICE... I purchased a 2026 Seltos on 12/23/25.The…read moresticker price and the website said $27,490. It stated "MSRP INCLUDING OPTIONS" but this WAS NOT TRUE! When I signed papers, $3,450 had been added ON TOP OF THE PRICE for a Classic Protection Pkg. This was NOT REFLECTED IN THE PRICE ON THE STICKER and was for more options that I did not ask for: Ceramic coating, Interior Protection (?), Wheels Locks and installation (which I will return), 4 Oil Changes and 4 Tire rotations (I WILL NOT USE). In addition, I WAS NOT TOLD they added a 5 year Insurance Policy (without my knowledge) from a company called Ally for $1,150! I will file a complaint about this. I was not provided a copy of the contract, etc., for 23 days! I called several times for the papers, but to no avail. The only reason I found out the $1,150 insurance policy was added to the price was when I got copies of the documents 23 days later! When I drove off the lot, I was not aware that all 4 tires only had 27 PSI. The front tires should have 35 and the rear should have 33. I have NO CONFIDENCE in their Service Department. There is more... I was contacted by the Finance Manager as a result of my negative responses to their Survey. NOTHING was resolved. I told him the ONLY bright spot of the whole transaction was dealing with Jasmin, the Sales Rep. He said she would be the only one negatively affected by my Survey comments and suggested I fill out a new Survey (Blackmail?). All I want is a partial refund of the $3,450 added to the sticker price for the Classic Protection package I did not want. I will be returning the Wheel Locks and I WILL NEVER BRING the car to the Classic Kia Dealership for the 4 oil changes and 4 tire rotations. Since I am 76, I honestly feel they intentionally took advantage of me.

**DO NOT BUY A CAR FROM HERE!**…read more I purchased my vehicle and traveled down from Dallas to pick it up. The low tire pressure sensor came on within an hour of leaving the dealership. I stopped to fill up the tire, not thinking much of it. After driving for another hour, the sensor came back on. I had been in the car for 10 hours when I got home (5 hours there and 5 hours back). Upon inspecting the tires, I noticed that one tire had recently been patched, and bubbles were coming from the area. (Note: the most common way to check for air leaks is to apply soapy water to the area and check for bubbles). This was done by the dealer. It was too late in the day for me to take the car in for a new tire, so I went to bed. The following day, the tire was completely flat. My new (used) car has four-wheel drive, and the other tires have about 10% tread left. With one tire completely damaged, I didn't want to replace just that tire and leave the others, especially since it's a four-wheel-drive vehicle. Less than 24 hours after purchasing the car, I found myself getting four new tires at the shop. Yes, I understand that three tires didn't necessarily need replacing, but I wouldn't have been in this situation if they hadn't sold me a car with a poorly patched tire. Things got even worse when I informed the dealership about the situation. The car salesman, Carlos, showed no sympathy and immediately shifted the blame to me. He claimed that the service department did not patch the tire and suggested that the bubbles were remnants from when the car was detailed as if I were clueless. Really? Does the detail shop clean the center of the tire? What a joke. They knew about the issue; otherwise, bubbles wouldn't have come from the patch. Carlos also mentioned that the car was perfectly fine while parked at the dealership. Let's assume that's true--driving two hundred miles on a tire is entirely different from it sitting in a parking lot. The patch might not have been an issue initially, but the movement and pressure from driving likely compromised the seal around the patch due to poor installation. All they had to do was say, "We are so sorry about your experience. How can we make it right?" Paying for new tires isn't a problem for me. However, the ridiculous excuse about detailing and shifting the blame to a customer shows the character of those who operate this dealership. I cannot stress enough that you should STEER CLEAR of this dealership and take your business elsewhere!

Absolutely the worst costumer service in the service department. Every single person that works the…read morefront desk has a negative attitude. Maybe because the building they work in looks like a shit hole. If your job involves working with the public try to atleast have a halfway decent attitude. Maybe try to smile. Don't worry. We drive a little further the next time we spend $120k.

July 26, 2020 drove in from Galveston to purchase a red 2020 Mazda 3 hatchback from Doug Battle…read more He was awesome (he's known my dad since the 70's) He gave me all he could on another Mazda trade in (2011 CX7) and all the current incentives. Keith Harlow in finance was friendly and quick. If you keep the KinselMazda.com back window decal you get FREE car washes for a year!

DO NOT GO TO THIS DEALERSHIP. They are completely dishonest. They guaranteed my new car had…read moreAppleCar Play (even sent pics) so we purchased it, over the phone from another state, and when we picked it up it did not have that feature. But they are willing to install it for $450! So nice of them. Just stay away. I wish I would have walked away once we found out. I guess I am the stupid one.

Very helpful! I was visiting Texas for a business trip and had to charge my rental EV on two…read moreoccasions. The kind people behind the service desk let me use their free Level 2 charger in front of the Service department. They could have sent me to the paid charger around the corner. Or the four paid chargers to the right of the Sales department. Then an employee and his manager helped me with a technical EV problem after hours. I was only visiting Beaumont, but please give these nice people your business. They do not lock the lot after hours, so you can enter, charge, and leave at any time 24*7

Made an appt., soonest was 2 weeks out. Took it in, they finally got to it 5 days later. Why the…read moreappt.? Got it home, problem was worse than when they got it. Towed back. Supposedly fixed now. We'll see. They did manage to come up with 1,000.00 of crap i didnt ask for....some of which had been done already. I think new svc manager is trying. But she inherited a mess.