This is ABSOLUTELY TOO GOOD not to MAKE IT PUBLIC !!…read more
A letter I sent to the COMPANY OWNER about my experience with QUALITY HEATING & AIR CONDITIONING, a Minnesota Company based is the City of Shakopee in Scott County:
We COULDN'T BE MORE SATISFIED WITH THE RECENT INSTALLATION OF OUR NEW FURNACE THAT YOUR COMPANY INSTALLED YESTERDAY !!
Steve, our 'initial contact' with your company this past Wednesday, represented your company in an exemplary and professional manner.
He was efficient in diagnosing the cause of the issues that we were experiencing, and because Steve instilled confidence in us when he explained, WITHOUT any 'high pressure tactic'; what our 'problem' was; a faulty (plugged) heat exchanger and that while replacing ONLY the heat exchanger was an option, the fact that the rest of the furnace was twenty years old; made that unrealistic.
Steve explained the options of total furnace replacement to us in a 'matter of fact' way that we could easily understand. We were 'upfront' with Steve by telling him that after receiving our option suggestions, we would also be contacting other contractors to solicit bids from them.
After all; this was a several thousand dollar expenditure and being in our 80's and on the proverbial 'fixed income', every dollar is important to us.
You know 'the rest of the story'; we retained your company as the contractor to install our new furnace. But it is also worth noting that while the other companies we contacted all had excellent, similar products; the deciding factor ended up being, to no one's surprise; the 'final dollar amount'. An 'apples to apples' sort of thing.
But our excellent experience with your company CONTINUED the next day when your furnace installer, Trent Carlson, showed up (promptly) for the 'Out with the old; In with the new' ceremony.
What a wonderful, professional, personable and 'talented' person
Trent was/is !!
When he first arrived (promptly) Thursday morning, I asked him how long we would 'be without heat' during the installation process; he replied 'about four hours'. Trent 'missed it by 60 SECONDS, we were 'without heat' for four hours and a minute !!
He used our garage to 'do what he had to do', instead of trying to 'do everything' in the confines of our small utility room. A picture of the finished installation is attached to this e-mail; Trent's 'work' is truly a 'masterpiece of art' by a very talented and conscientious individual.
I've seen, met and have dealt with a lot of people in my eighty-one years, and when I see someone like Trent, replete with his attitude, his pride in his workmanship and his 'attention to detail', it refreshes my hope that 'future generations' aren't all ME, ME, ME, sex, drugs and rock & roll' !
And, GUNS !!
BEFORE LEAVING, Trent EVEN SWEPT OUT the portion of our garage where he had been working !!
Please ensure that Trent and Steve receive the acknowledgement that they both so richly deserve; they BOTH REPRESENTED YOUR COMPANY WELL !!
The 'name' of your company 'says it all'; QUALITY HEATING & AIR CONDITIONING !!
Feel free to use the content of this e-mail as you deem fitting, proper and necessary !!
Sincerely,
Richard "DELTA DICK" Odoms
Hamburg, Minnesota 55339