I've had good service from Felix's before, but I guess it depends on who's working the counter…read more This guy was so rude, condescending, and dictatorial that he defined bad customer service. All I wanted was for them to read off what was causing the "check engine" light to come on, and we'd figure out what to do after that. They'd done that before. But he insisted on running a full diagnostic which would take days. When I said I just wanted what I'd had before, he accused -me- of being dictatorial. That was pure projection on his part. Nobody that bad at dealing with customers should be allowed anywhere near them. I'm taking my business elsewhere from now on.

I was referred to this auto service in search of a new battery purchase and install through my…read moreCostco membership. I tried calling Felix's multiple time during their business hours - no answer, goes straight to voicemail. Then tried filling our their website form - no response at all. I notified Costco about this problem in case there are other reasons why this auto service place will not respond and hope they can resolve it. I wound up buying/installing the new battery from my local dealership instead while having a recall job completed.

Best shop in the Bay Area. Super nice and friendly! Highly recommend for all your needs!read more

Ownership change. Not sure yet. They did a decent job on 2 of my 3 cars, but they're certainly not…read moreproactive.

I have lived in the Bay Area in both Palo Alto and Los Altos for over 35 years ago, and Ellison's…read morehas blessed me time and time again by being there for me in crisis, often through AAA. As the technology gets better by calling a tow truck through the app and getting assigned to one right away, it has become more seamless, efficient, and quicker. It's so easy today and so fast. My last few experiences have been amazing. Today, I got the best tow truck driver ever, Jose Ruedda!!! Very meticulous with the details. He made sure he didn't drive over the neighbor's plants on our tight driveway, and then went to extra precaution to put my M3 on the flatbed, since it has a low profile and scrapes easily. He put extra wood beneath to get it up--which I hadn't seen before, which I really appreciated. He checked in with me about whether we should drive it up, or have it pulled up with the car in neutral. You can tell he just really cares about the car and doesn't take shortcuts. In the end, we also swapped quick stories about our torn meniscuses and he gave me a bunch of good tips on how to get better!

In May, my tire blew out on Junipero Serra Boulevard behind Stanford, causing my car to hit the…read moremedian. Jose Ruedo arrived quickly to assess the damage, and I couldn't have asked for better service during such a stressful situation. Jose was professional, knowledgeable, and incredibly helpful. He carefully evaluated my vehicle, explained my options, and recommended towing it to a reputable local auto body shop. He handled the entire towing process efficiently and with great care, making a difficult experience much easier. I truly appreciated Jose's calm demeanor, professionalism, and willingness to go above and beyond. If you ever find yourself needing roadside assistance or a tow, I highly recommend Jose Ruedo. Thank you for turning a stressful day into a much more manageable one!

I called and spoke with Redo over the phone and he had me come in and he took care of me ! I'm…read moreextremely grateful to get some good used tires for 280 dollars and not over pay and get ripped off! Redo is a very solid straight forward person he will take care of of you if you have and show respect! I can tell him and his crew will take care of anyone but if your rude or disrespectful as a costumer your going to have a bad experience! He's a very straight forward guy! That will take care of people and new costumers if you just have respect!!!!!!! I'm the owner of blessed Electric and got a really good deal on my used tires!!!!!!!! I recommend this bussiness I had a good experience

The gentleman at Gonzalez Tires have always been professional and courteous to myself and my wife…read more We split our time between California and Arizona, so we put a lot of miles on our truck. When we needed new tires on our F250, which we tow with a lot, Rito took the time to research the highest quality tire for the best value he could find. We got a great set of tires at a great price. Rito and his crew have done a lot of work on my truck and have stood by all of their work. I would give them more than 5 stars if I could. Thanks Rito

An excellent purchasing experience! No, rush, no pushing. Just clear answers to questions and…read moreoptions I was unaware of. Ask for Sagar for your excellent car/truck purchase experience!

I have been service there for 2+ years and Allan was the best service advisor. I recently had to…read moretow my car in. I called the next morning and was told my service advisor was Mike. He called me early afternoon to say my transmission was dead and it is cheaper to buy a new car. So brusque about it. Just wanted off the phone. I asked him a question about the recalls and he said he would check with technicians and call me back. That was at 2:00 on Wednesday. No call. I called the next morning at 11 and got his voicemail. Still no call back. I called again and he called me back around 2. Meanwhile I am so stressed that I need a new car. When he called me back he was rude and told me they were busy. I again asked about my car and he said to buy a new one. I asked what to do with the dead one and he said he doesn't know but I need to tow it out. Zero empathy or manners. I tried to ask another question and he told me they were busy. I told him (politely) that I was frustrated about how rude and dismissive he has been. He again told me they were busy and said he no more info for me. A little while later, the Service Manager called to try and smooth things over. Also said they were busy and that's why no one called me over 2 days to tell me about my car. Not an excuse. He told me what I could possibly do with my car. I did not even want to bother talking. On Saturday, I went in to pay and tell them the tow truck was going to be there. The guy who helped me was SO RUDE. Talking as he was walking away and told me it needed to be gone by 4. It was in the back and he said no one was allowed there. I asked how he the tow truck was supposed to get it if they could not go back there. He walked away and said he would get back to me. In usual style, he did not and I had to go find someone. Someone then pulled my car to the front. I realized once they say they weren't getting my money anymore then they had zero reason to be nice and/or helpful. I am super mellow and did not yell, etc. I politely told them on the phone that I was not happy with the level of service. FOLLOW UP: They missed an opportunity for a sale. Rather than ask if I would like to look at the used cars or even buy a new one, they brushed me off. I would have looked at cars as I don't have one now. Assuming sales and service don't work together. The 2 stars are for Allan. Zero for the rest of service.

Had a great experience getting my car fixed here. A raccoon decided to commit suicide by hitting my…read moreright bumper late at night. I was surprised at the damage a little raccoon was capable of. Part of my front bumper was missing and I had to gorilla tape it to make it to the repair shop. I found Crash Champions through Geico. I finished my insurance claim the night I hit a raccoon and had an appointment to drop off my car at Crash Champions the next morning. I was greeted right away and they started my paper work. I was in and out in less than 20 minutes. They were very communicative as they worked on my car and provided an accurate estimate when my car was ready. I picked up my car and it was washed and honestly cleaner than when I dropped it off. So far so good. My bumper is holding up.

Crash Champions was really easy to work with and made my life a little better knowing they had my…read moretruck and returned it like new. I did everything through my Geico application. Employees are very nice and thorough with explaining the process and answering any questions and concerns i had. Great Service and Value. Pictures Speak For Themselves

Auto Race's selection of vehicles along with Alberto's and Amir's focus on costumer service make…read moredoing business with them a pleasure. After my car was crushed in a freeway pile-up I was looking for a safe, reliable and affordable replacement. I found a car that met all my criteria on Auto Race's website and called Alberto for a test drive. He had the car waiting for me when I arrived. It was a carefully maintained decade old vehicle in mint condition. I noticed that his well stocked lot was full of premium cars in beautiful condition. After examining the car and taking it for a ride, I was sold on it. Alberto made the sale quick and painless, saving me thousands of dollars. Amir gave me a couple options for financing but I chose to use my credit union, That was no problem. He helped me sail through that process as well. I'm delighted with my new car and thankful for the help Alberto and Amir gave me.

I strongly advise AVOIDING this dealership due to a deeply concerning encounter. Despite our…read moreintention of a peaceful visit to explore a vehicle, we were met with unwarranted aggression and threats. Shockingly, the individual in question even suggested a physical altercation, which I fortunately captured on video. It's disheartening that what should have been a routine interaction turned into a distressing situation. He actually was so tense that he told me to write a review, to which I said I would, here we are, writing an honest review for you. Despite our calm demeanor, the individual's confrontational attitude persisted, leading to unnecessary tension. No customer should endure such treatment, especially when seeking to make a simple purchase. I hope this feedback prompts reflection and correct action taken. Update: After posting this review, I was harassed through messages by Auto Race and threatened to take this post down. Several other people also contacted me about this review, and I believe they were acting on the dealership's behalf. I did not respond. This is deeply inappropriate behavior toward someone simply sharing an honest experience. I have also seen others report similar experiences. A negative review should never result in harassment, threats, or repeated unwanted contact. Please stay safe, keep everything documented, and contact police if any further incident occurs.

I have used Crash Champions twice, once to fix a bumper when my car was rear-ended, the other to…read morefix a bumper that was scraped while my car was parked. They were the AAA-recommended shop. In the first case, the bumper needed to be replaced, in the second the existing bumper was repaired and repainted. In both cases, the car came back looking like it had never been touched. The work was excellent, and although the work was covered by the other driver's insurance, the shop did not overcharge. The office staff were professional and efficient, and the work done was excellent. I would not hesitate to recommend Crash Champions and I'll be back there if the need arises.

I rate this business top notch! I got scammed and someone charged me to fix "dings" and ruined my…read morecar with spray paint and skipped town! Sabrina at Crash Collision Mt View did an on the spot estimate and I decided to involve my insurance. She took care of all communication with the insurance. I recrived a very fast appt- all shops listed this as a 5 day job. Crash Collision was finished in 2 and my car looks brand new! Posting pics of before and after.