I have always brought my vehicles to caliber collision over the years and have always had great…read moreexperiences. Without going on endlessly, I'll just say that I always leave thinking, "Man, that's how good business is done." Recently, I was having trouble with a bolt for my license plate that rusted and needed to be removed from the inside of the rear hatch. I brought it in and they had it fixed within half an hour. I was getting out my wallet, and Gary said, "Here's your keys, don't worry about it."

So we filed an insurance claim injury of our Audi. Some jerk took…read moreOut the left front of it with a plow and didn't have the decency to own up to their mistake. We also asked to have a bump and scratch fixed in the top right. All other work was completed beautifully. Great updates via text. I was shocked when we got it back, to see the scratch and dent are still there!? It's really tough for us to bring the car in. Nice people and great repair but time for a new shop. Sigh

Not only John Tubsing followed the repair of my Outback,he had a trailer hitch installed, per my…read morerequest. Great experience. Thanks, JIM

I have been here twice in the last six months for service …read more The first was for dent in the back of my mini van. (Thank you cement pillar...) The second was for a broken door window. (Thank you thief...) Both times service was fast and friendly and I was happy with the final result. I can say I would be happy to not visit them again though. ;)

Our neighbor wasn't paying attention and ran into my wife's car while it was parked. Our neighbor's…read morecar insurance company was being a huge pain in our ass. We went to Feldmann Imports and they said they work with LaMettry to do bodywork/repairs after accidents. Both my wife & I have busy work schedules and LaMettry helped make the process easy. They communicated with our neighbor's insurance company to get a quick quote/estimate. After my wife dropped off her vehicle, they took her to enterprise to pick up her rental vehicle. During the repair process, they kept us in the loop and explained everything well. When repairs were done, my wife was able to swing by to drop off the rental vehicle at their shop and drive off in her vehicle. Enterprise then came to the shop to pick up the rental vehicle. My wife was in and out in no time. Repairs look great and they offered lifetime warranty on their work. HIGHLY recommend LaMettry for any repair needs. Service is top notch.

Not impressed. I had someone hit my car in a parking lot which resulted in damage to the passenger…read moreside - scratches that went through the paint. It's a leased car so I needed to get it fixed before my lease was up. La Mettry quoted me an insanely high price to get it all repaired. I told them I didn't want to go through insurance and they encouraged me to - I'm assuming they can get more money if customers go through insurance. I got a second opinion at a local place by work. I've used them in the past and they've always done a great job. The repairs will be less than half of what La Mettry was quoting. No insurance necessary. The less expensive place told me I was taken advantage of and that La Mettry is known for this. Steer clear.

They had good appointment availability and were friendly! My car issue ended up being something…read moreeasy/nothing major actually needed, and they didn't charge me + were done in like five minutes (I am not knowledgeable about cars so honestly they could have easily ripped me off had they wanted to). Also this was after my car had been waiting for someone to be able to take a look at it at a Firestone for two whole days before I gave up and brought it here.. All this to say I would recommend them and will be back for my future routine car care.

It's easy to schedule an appointment through their website - I was contacted by their manager, Tom,…read morewithin an hour and put on the schedule right away. I came in knowing what I needed and wanted (basic oil change and transmission fluid flush), so that made things easy. Being a younger person, I often feel talked down to at auto care places, but here, the service was very friendly and respectful. Prices were reasonable for the quality of service. I didn't feel pressure to "upgrade" or accept any additional services like some places heavily push. Other reviews seem to be outdated - give this place a shot. Definitely going to make this place my one-stop-shop for all things auto-related! My car is running noticeably smooth!

Don't go here for a trailer hitch. It took two trips because they forgot to order the hitch, then…read moresaid they'd give it to me for dealer cost. When I paid, it was $20 higher than the quote, and they hadn't added in the tax. The total bill at "dealer cost" was the UHaul price. The install without electrical took almost 3 hours; it makes me wonder if they just took it to UHaul. It wasn't a complicated job and I should have just gone to UHaul myself; it was closer to home and the total experience would have been less time. Lesson learned. UPDATE: I called John P. about his reply. When I made the original appointment Ryan wrote down one number of the VIN wrong. We corrected it the next day, but he forgot to give the correct VIN to whomever ordered parts. He was pleasant and fully admitted his mistake and offered me to do the work at the dealership cost. While I was really frustrated about a second trip, I liked how Ryan was a stand-up guy and owned the mistake and made amends, so I went back. John hadn't investigated any of this but I did like that he mentioned they took off the exhaust because the car was louder than normal. John turned me over to Deano and he offered to send a runner to my house to pick up the car and look at it. That solved my two issues; driving distance and time. They dropped the car back off a couple of hours later and it was back to it's normal sound level. Deano called and said they found the heat shield bolts in the front of the car were rusted and coming apart. They wired it up the best they could. I'm guessing either by putting the car on the lift or messing with the exhaust was all it needed to loosen the heat shields. Kudos to Ryan and Deano. I still feel this was a high end shop doing a simple job; it looks like they do a lot of body and electrical work. Felt like I was going to a plastic surgeon to have my nails painted.

The only good thing I have to say about this company is they gave me my money back. It only took me…read moreswearing at them in front of my 2 year old to get it. If you need a truck topper, save yourself the headache and months of wasted time. Go somewhere else. Anywhere else.

Let's be realistic there's no good reason that you wanna have to go to this business and trust I…read moredidn't go in a good mood Someone rear ended my vehicle Christmas Eve and I needed to get this fixed ASAP These guys got me in right away, gave me all the information I needed right up front. They workworked directly with my insurance company and with enterprise for a rental car For as horrible as the entire situation was these guys made it seamless for me to get my car repaired and get it done, right. I was communicated with texts twice a week to update me on my car and my parts and if I replied with a question or a concern, I was immediately replied to I can't recommend this location enough Special thanks to Tommy and Bryan we were well informed very kind and extremely efficient I hope to never see them again, but if I need this type of service again, I would be back in a minute I highly recommend this team!, you don't find Customer Service like this anymore

Very friendly and fast service!! I had a windshield replaced here through my insurance and the…read morewhole process was absolutely flawless. Drop off and pick up took each just a few minutes and paying the deductible was super easy. When the work was completed, they texted me a link for me to pay my deductible. The workmanship was outstanding as well.

Very highly recommended! Ron and his guys did a fantastic job on my car. I went in to have a minor…read morerepair done and Ron was flexible for the estimate, he gave me a honest and fair quote, reasonable timeframe for expected repairs, and made the entire process easy the whole way through. His guys went above and beyond with expectations to not only make sure the repaired area was good to go, but the entire car was buffed and waxed to perfection. They did such a fantastic job-you cannot even tell where the damage was. The paint looks like it just rolled off the lot, and I couldn't be happier! This was my first experience with them, and I will not hesitate to choose them again for any future repair needs.

Made an appointment, showed up 5 min early only to tell me that I needed to wait 30 min to be seen…read more What's the point of an appointment?!?!