Don't go here for a trailer hitch. It took two trips because they forgot to order the hitch, then said they'd give it to me for dealer cost. When I paid, it was $20 higher than the quote, and they hadn't added in the tax. The total bill at "dealer cost" was the UHaul price. The install without electrical took almost 3 hours; it makes me wonder if they just took it to UHaul. It wasn't a complicated job and I should have just gone to UHaul myself; it was closer to home and the total experience would have been less time. Lesson learned. UPDATE: I called John P. about his reply. When I made the original appointment Ryan wrote down one number of the VIN wrong. We corrected it the next day, but he forgot to give the correct VIN to whomever ordered parts. He was pleasant and fully admitted his mistake and offered me to do the work at the dealership cost. While I was really frustrated about a second trip, I liked how Ryan was a stand-up guy and owned the mistake and made amends, so I went back. John hadn't investigated any of this but I did like that he mentioned they took off the exhaust because the car was louder than normal. John turned me over to Deano and he offered to send a runner to my house to pick up the car and look at it. That solved my two issues; driving distance and time. They dropped the car back off a couple of hours later and it was back to it's normal sound level. Deano called and said they found the heat shield bolts in the front of the car were rusted and coming apart. They wired it up the best they could. I'm guessing either by putting the car on the lift or messing with the exhaust was all it needed to loosen the heat shields. Kudos to Ryan and Deano. I still feel this was a high end shop doing a simple job; it looks like they do a lot of body and electrical work. Felt like I was going to a plastic surgeon to have my nails painted. read more

The only good thing I have to say about this company is they gave me my money back. It only took me swearing at them in front of my 2 year old to get it. If you need a truck topper, save yourself the headache and months of wasted time. Go somewhere else. Anywhere else. read more

I bought a remote start and I've been pleased from start to finish of the process! When I first called they were super helpful on the phone with explaining products and their process. When I arrived at the store everyone was really nice! I made an appointment for the install right away and I utilized the overnight key drop - it was all done quickly! When I picked up my car they explained how to use my new remote start and off I went! I would definitely recommend them to anyone! read more

Automotive employees can be hit or miss (one actually wanted me to find my Vin number to make an appointment...who does that). So I call back and next employee say that VIN isn't needed. Automotive Concepts was a top notch install company (tint, lift kits, etc) maybe four or five years ago and then a few years after that they were good but not great and today they are just okay. I mean they are just O.K. in every regard, their prices are decent (not great), their work they do is adequate, and their customer service is hit or miss (goes from really good to pretty lazy). I still have some work done by A.C. from time to time but they are no longer my top choice. There are other companies in town that do what they do and at a competitive price and usually a much better customer service experience with better work. read more

I setup an appointment to get a spoiler installed on my S2000, I emailed Nate and he got back to me pretty fast and he was straight to the point. He did it for a decent price and it looked like it was made for the car. Fitment and service were great. read more

Automotive Concepts - Auto Parts & Supplies Near Me - New Hope, Minnesota

Dino from Automotive Concepts was extremely professional. The craftmanship and expertise was top notch. I upgraded my vehicle with a Sunroof, and I love it. 10/10 would recommend. read more

See the VP of this company's response to my review below....that pretty much sums up what type of person is running this company. Here's the thing - yep, I was very very irresponsible when I was 18 and racked up a little credit card debt, and have since been working on it. Here's ANOTHER thing, who are you, as a VP of a company to sit here and say things like this to people? I am SURELY not the only person in the world with less than stellar credit and it's not like I was out shopping for a car for the shits and giggles of it...mine broke down, and I was in a bind. Do you say things like this to people when they apply to your financing company and they have less than perfect credit? I see credit reports every day, and instead of RAGGING on people about how BAD they are...I tell them how they can be helped. Here's another thought - don't tell someone that the car loan that they are going to be PAYING is going to report on their credit when in fact it is not...that's a nice thought isn't it. read more

Automotive Concepts - Now THAT is how a VP should talk to his former customers. - Auto Parts & Supplies Near Me - New Hope, Minnesota

A gift from my husband has been such a great convenience for me! Viper remote starts my car from deep in a store-up to a mile away!! Another bonus is it is rechargeable! Love it! read more

Terrible customer service and service. They picked up my Audi Q7 from my office, just days after I purchased the car, to install an auto start. Upon returning the car to me, the driver crashed into a Metro Transit City bus. The car incurred more than $20K in damages and was in the shop until 3 months. Finally after getting my car, the auto-start doesn't even work. The car won't even start at times as it doesn't recognize the key! They refuse to return my calls or emails. This company is the worst ever. read more

absolutely terrible customer service and poor quality of work. I've had accessories installed on two different trucks and both have had to go back for repairs. When contacting Automotive Concepts regarding the issues, you get nothing but excuses, negative attitudes and employees that have no idea what quality customer service is...or customer service at all for that matter. This is a very condensed version of my terrible experience. I strongly recommend you find another company to work with. read more

I reviewed a scion today online and decided I wanted to purchase. I called the crystal location and they told me that they could lower the price from 11,300 to 10,700. I drove and hour and a half to pick up the vehicle. Upon arrival at the crystal location I found out that they didn't even have the vehicle onsite! They then proceeded to tell me that because it has leather interior they decided to up the price to 12,900!!!! After multiple phone calls with multiple managers and supervisors it was stated that the scion isn't even ready for purchase yet, it hasn't finished its inspection!!! This company is full of scammers and ignorant people! DO NOT purchase from this company!!!!!! read more

Automotive Concepts - Auto Parts & Supplies Near Me - New Hope, Minnesota

Beneath that glossy, shiny finish, and behind the scenes of that flashy showroom there is a serious lack of competence. I had heated seats installed in my car over 3 years ago by these guys and it's been nothing but trouble ever since. They get a star for some really great customer service at their service desk, but in every other respect I genuinely regret doing business with them. I had heated seats installed in my car in 2013 -- I was in to have them repaired more than once between then and 2015, and after the heating element failed *again* I decided to stop bothering all together. Their wiring hackjob has caused serious issues on my vehicle twice -- necessitating a complete rewiring of the original installation after shorting out my rear parking sensors -- I had to have the gauge cluster replaced at the dealership to the tune of $800+. I got a hold of AC Automotive's manager exactly once, to express my outrage, and when it became clear that I wanted to pursue reimbursement for all the issues his team's workmanship had caused me, he stopped answering my calls and stopped responding to my voice-mails. The guy literally screened my calls until I finally gave up trying to get a hold of him. I had the seats repaired under warranty one last time before they, again, stopped working a few months later. My car is back at the dealership now with a whole string of electrical maladies, and the technicians there can't make head nor tail of the wiring work these guys did. I for one want to know what kind of "professional" accessory company wraps and insulates their wires with ordinary ELECTRICAL TAPE??? Is there some kind of aversion to weather-proof crimps or shrinktubing???? read more

I am very saddened to have to share this review. I had been a long time dealer client and huge supporter and advocate for Automotive Concepts. I have sent countless referrals to them over the years and never thought twice about it. Unfortunately I am sad to say that I can no longer recommend them. I reached out to them in June excited to get them involved in some of my own projects. It took a while to connect but didn't think much about it and was just happy to get the ball moving. That was over a month and a half ago and they have not returned any phone calls and messages and texts left inquiring as to what was going on. I left a review similar to this a week and a half ago and immediately got a text from the sales manager saying that they would be in touch. I immediately removed the review thinking perhaps it was an oversight on their part. Apparently not because we are right back to square one of getting jerked around and blown off. I have never worked so hard to try and do business with a company I once revered to getting treated like crap. Sorry to say that I absolutely DO NOT recommend them. Thanks Dino! read more

how can they be in business when they do so much wrong, even on the second and third attempt. From remote start to back up camera and heated leather seats, they just couldn't get it right. read more

Absolutely awful experience! Dropped off truck to get car starter put in (made the appointment over a week ago) they can't even open there doors on time stood out in the cold for 5 minutes for them to open the doors, dropped off the truck and they said they had all the paperwork ready and it would be done before 5. Called to see if they could disconnect regular key fob when they told me they didn't have my appointment or paper work and that a manager would be in a half hour later to see what they could do. Called back an hour and a half later 4 times for someone to finally answer the phone to tell me that could not take care of it today and could re schedule. Don't ever go here unless you want to waste your whole day! read more

My girlfriend and I went to get the windows of her 2017 Nissan Maxima tinted. They had given us a five hour timeline, they finished two hours early, gave us a call as soon as they finished and did an excellent job! Connor has given us great customer service and did an exceptional job explaining the difference between ceramic tint and basic ATC. Would definitely recommend!! read more

This is the best place for aftermaket goods for your automotive needs.Dave Hikes is the best of all the rest been doing this job for years.They are always on time and i never had a mistake wen i use them.I had massaging seats put in my wifes car with heated seats.If your looking for custom wheels to anything with the automobiles this is the place you have to go to.Ask for Dave Hikes read more

I'm usually pressed for time and scheduling is extremely important. Tyson not only accommodated my timeline, but most importantly followed through! Everything worked as expected and the installation was seamless. I definitely recommend AC to anyone! read more

The best in the Twin Cities! Greatly priced unlike other audio techs, these guys knows their shit and don't charge an arm and a leg.

I went to get a Rexing dash cam installed in a Ford Focus. I was told a two hour wait and it turned into almost four hours. The install looks good so far. It was $220 for running the wires and no set-up of the camera at all. They just do the wire installation. I'm OK with that. I just thought the wait was excessive. read more

Fairly friendly and helpful staff. Quick service. They have a lot of nice products to choose from. The remote start we had put in seems to work just fine. I had to dock them one star since they refused to honor the Yelp discount. read more

The GM at my delaership recommended this company, the wheel selection they have is impressive. If you're looking for a good deal on tires and wheels, I recommend you go to Automotive Concepts. They will treat you good. read more

Great company. Got my last Tahoe accessories here and the work was done well and on time.

Nate oversaw the installation of a leveling kit on my Ford F-150. He ensured everything was done flawlessly and timely. Great work done correctly on my truck and charged half of what another location quoted me at for the work! Highly recommend and will certainly be coming back for future upgrades to my vehicle! read more

My power seats and locks were done here "and do not work. The cahmans emblem was stolen off my trunk. As was the gold emblem off my grill. And the gold rain guards off my windows . They say bring the car back will look at it drop it off I can't drop my car off there and leave it I need to watch as anybody would every move that is made around your car as the owner sees fit to let the employees take whatever they want off of people's vehicles. Overpriced no integrity... I've had two appointments to go there but I keep being told to drop my car off and I cannot let these people around my car without me having my eye on them as well my speaker wires were cut and my woofers taking out of my box in the trunk I've had to replace the Rockford Fosgate speakers and I'm on hold with two different places to have my stereo reconnected as the wires were cut I assume in an attempt to steal the TV monitors out of it also read more

As always, I am very impressed with Automotive Concepts. Not only do they treat their customers with respect, honesty, and loyalty, but their employees, as well. After talking with the service crew at AC today, I found out that they had been closing down early the past couple of days due to the terrible, freezing weather conditions. This ensured that the employees were home at a reasonable hour and made sure that they were safe and sound with their families. That, to me, shows an extraordinary level of care for their employees that I have high admiration for. I will only ever take my car to Automotive Concepts, and knowing this, has ensured that this will never change. Any company that puts their employees at risk for the sake of bringing in more money, is one that does not truly care for their employees and thus, their customers. I am proud to bring any of my vehicles to Automotive Concepts for this reason. Nate and the crew at Automotive Concepts have made my life better and I have the security of knowing that they will be there when/if I need them. Thank you, AC! read more

I had a remote starter installed today and so far I'm extremely satisfied! Tyson took my original call, walked me through my options , set up my appointment, and quoted me how much. He was also the person I worked with when I came to the shop to drop the car and pick it back up. He spent the time to explain how the starter worked and answer any questions I had; Tyson was patient, genuine, and extremely professional. I will definitely recommend Automotive Concepts to my family and friends! read more

Their work looks impeccable online, but their service is as bad as any shop I've ever dealt with. Brought my car in for a simple install...three times. Expended over 20 hours waiting, $700 ($200 to replace a harness AC cut and moved which came in contact with my battery and shut my ride down while traveling) and phone calls to their slick salesman trying to rectify the situation. Long story short, if your middle class, you will likely not get good results here. Taking my business to tint masters. They do customers right! read more

I had a problem with the sunroof on a pick up I had recently purchased not closing completely and made an appointment with automotive concepts to get it fixed. I took the pick up in the night before the appointment to drop it off. I explained the problem to Nate and he said lets go look at it. After a quick look, Nate said it just needed to be recalibrated, which he did right there. Not only did he fix the problem, but he also showed me how to recalibrate it if it happened again. I was on my way within about 5 minutes, no need to leave the vehicle. Nate and automotive concepts far exceeded any expectations I had and is one of the best experiences I have had with any service company. I would highly recommend them to anyone. read more

Got a remote starter put in to my car yesterday. Everything went great! They were very helpful in picking out which starter was best for my car. I was able to get my car in and out the same day I dropped it off. The staff was also very helpful in demonstrating how the features of my starter worked and had no problems using the discount when I checked out. I would highly recommend them. read more

I can not say enough wonderful things about Automotive Concepts in New Hope, MN. We just had heated leather seats out in my husbands 2012 GMC Sierra pickup. They are awesome!! We drove five hours to have them installed. Well worth the drive. Highly recommend Dino and the crew. read more

I recently had a Pro Charger installed in my 1997 Suburban & all I can say is FANTASTIC JOB! We were having a hard time finding software to tune it but Tyson work very hard to find the resolution to the problem. Good job to Catherine, who got me the Pro Charger & Tyson who did all the problem solving & last but not least, Eric the tech who put everything together. A big KUDOS to A/C. My Burb is a torque monster now & loving it!! read more

I went there to get some floormats and LED dome lights............ it took over a week for the items to come in but after bring the car in and it was done i was told that the wrong dome lights were ordered and they would have to reorder the correct ones...... well i'm still waiting for that call......... and i'm still waiting...........seem like when i i didn't but the big ticket item i was just a person in the way of someone with more money........... really turned me off big time ...... plus i posted a check in on facebook about being there and got a number of posts telling me not to get robbed ........ so i'm still in search of my LED DOME LIGHTS someone please HELP !!!!!!!!! read more

Company tried really hard to rip me off on a new sunroof and headliner. Didn't want to tell me about a recall on my sunroof that start in 2010 and they are authorized installers of the sunroof. Filed with BBB and ripoff report. Use this company at your own risk. read more

I first visited Automotive Concepts to have undercar neons installed back in 2010. I had these lights installed 5 previous times dating back to 1995 and every time I paid between $300 and $350 with a 3- 3 1/2 hour install time. None of the previous installs gave me any problems. Automotive Concepts charged me approx. $460 and the install lasted over 5 hours, they charged my $180 for additional labor, and I left with no working lights. I was irate. They blamed the failure on a faulty part and asked me to return in one week. I did. The part was installed. My lights worked for 1 month. I called to set up a third appointment. They claimed the same part failed again. Another replacement was ordered and I had to come back yet again. The part was installed and worked for just short of two months. We repeated the process one more time (they did come get my car at work which left me with no auto for the day). After the second install, I began to experience electrical problems due to a loose battery. I was told the battery bar (which holds the battery in place) was adjusted and came in contact with the battery as I drove. I had to pay $180 to have the bar replaced. Automotive Concepts refused to accept blame here even though the mechanic confirmed my issues were almost certainly due to faulty install work. After filing a complaint with the BBB, I was able to recoup half my money back but never had working lights after. Every single step of the process was a complete disaster and Automotive Concepts not once accepted responsibility for poor work, never apologized for their efforts or wasting countless hours of my time, or offered to make amends in any way. I had to chase down their sales guy with countless calls (many of which were not returned) to get anything accomplished. Of the hundreds of companies I've worked/ done business with in my lifetime, it would be hard to rank any of them lower than Automotive Concepts. Very happy (that the relationship is permanently terminated) customer here. read more

If only they would do what they say. Purchased a warranty - never received. Called a gazillion times to get answers, no response. Called the police. They said it's a civil matter. Hired a lawyer. Waiting for AC to pay up, show up & grow up or get sued. read more

Still waiting for a call back, which for this place Is NOTHING new. It's been two weeks now, to "talk to the tech" and she would get back to me. 3 trips down to New hope to get door locks fixed, locks not only DO NOT work, but alarm keeps goes off, also a tiny chip on the inside drivers door window , that wasn't there before the car went down the 3rd time. I can't trust the automatic locks they installed, because you never know if the alarm will be going off. To make matters worse, I can't even lock the drivers door now manually, because some thing is obviously screwed up. I never saw such a place that puts you on hold for 17 minutes at a time, or promises to call you back and then they NEVER do. I wonder just what they mean by "The customer is our number one priority" on their endless answering machine. Not in my experience! Also, never felt a need to post a YELP review, until I tried to do business with this place. read more

Please BEWARE!! This company sucks!! BIGTIME they sold me a big fat lemon!! I bought this car last August and they have had it "fixing it" more than Ive driven it...I bought a VW Passat and from day one it was smoking and engine lights coming on and burning lots of oil and gas. They said they were rebuilding a new engine but everytime they take it to fix it, I receive it in the same condition as I first had it in. SMOKING, SMOKING, SMOKING!!! They lie and say they fixed it but dont really do anything the proof is in the pudding....then they want their money on time and reported me to the credit bureau every month that I did not pay when they knew my car wasnt in running condition...it was times my car was in the shop with them and they would still call me for a payment. Im like wtf!! Im not about to pay for a lemon that is not even working please! I pay warranty on the car also and the warranty doesnt cover anything they dont reimburse rental fees if need be just go somewhere else they suck!! I could go on and on and on but I will not blow up this review anymore than I have to. read more

ok ok i love automotive concepts from the very first experience we had with them when we first purchase our 2006 dodge magnum. from the sales person brad we was treated very good and like they really care about me and my husband. then we was introduced to the owner john and he is just the best he is a sweetheart my name is leona and my husband patrick was treated with so much respect from day one from this company we was educated on our credit and the things we needed to do to get it back in order by myself and patrick being newlyweds and by this being our first car purchase we didnt have great credit and john gave us a chance he didn't treat us like because our credit was poor like most car dealers ships do they turn you away but no they gave us a chance and we have not let him down yet. this company staff is just amazing we have had some minor issues with the car since we purchase it over a year ago and everytime we call we talk to nate he is one of the shop supervisor there if i am not mistaken and i just want to say we could not have had a better person to do business with when it comes to issues with our car nate is always professional he always get to what ever the issue may be i dont care if we dont no we just tell him some of the symptoms thats going on with our car and every time we only have to worry about what it may be and if its going to cost us but then again we dont have to worry bout that cause we have a warranty with our car so when nate calls us to let us no what is wrong with our car thats another thang he will not just fix your car with out calling you to let you no what it is how much its going to cost and let you no if its cover by warranty if you have one he is so understanding i mean nate is one of the nicest guy and professional guys you ever want to meet and do business with john hired the right guy for his position when he hired nate the great thats what leona call him so over all i want to say i will never take my car to another mechanical shop ever again automotive concepts rocks !!!!!!!!!! so nate keep up the great work and thank you john for giving leona & patrick a chance thank you nate for always fixing our car and getting us in and out and thank you tahphana for always taking care all of our financial services! !!!!!!!!! we love you automotive concepts and we will never recommend no one else to any of our friends or relatives because your work there and your services and your staff there is the best!!!!!!!!!!!! read more