Christopher Wheat, the General Manager at Classic Collision, did an outstanding job repairing my car. The entire process was extremely timely, and Christopher was kind, professional, and communicative from start to finish. The quality of the repair exceeded my expectations, and the experience was completely stress-free. I highly recommend Christopher and the team at Classic Collision. Truly a 10 out of 10 experience. read more

Very disappointed with the quality of work here. I brought it in late March to replace a dented door panel and it came back with a slew of small issues. The bottom trim on the door was cracked, the small garnish in the corner was missing, rivets in my rainguard popped out, and various loose weatherstripping and an incorrect (1 inch shorter) bottom weather strip. That strip was also dangling off a few inches when I picked it up. However, they addressed most of these issues with mostly no problems aside from long waits I will detail below. The only part left, 3 months later, is the missing garnish which I just bought for $1.50 from honda itself and put it back in since CC kept saying it was on backorder. The panel itself and paint looks good, and functionally it seems ok. Another thing was the customer service with Blake. All the above replacement parts were ordered fine, but it took forever for them to come in and I had to hound them every week to see when the parts would arrive. They would say "it will be here by Friday", that day would come and pass with no updates. So I'd reach out the next day and "oh it's not here yet" over and over. That happened consistently for over 2 months. The bottom trim piece took 2 months to come in ("it'll be here next week", "not here yet", "ok next week", etc etc). I had to just tell them after the first month to order another one because it was lost in transit. And the fact that they tried to give it back to me initially with a cracked trim is unacceptable. It was staring the tech in the face while he was putting it back on and he was OK with that. If you do get repairs done here, THOROUGHLY check everything to make sure it was done correctly. read more

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Matt was very professional. I was impressed. With the repairs on my vehicle. Also that they replaced the back of my key fob that I have been missing for months.. thank you s read more

Classic Collision - Giving an example of how great the work is. - Auto Repair Near Me - Chamblee, Georgia

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Thoughtful assessment and good, timely work - w no inflation of needs or repairs! We were given an estimate and then the crew actually saved us some $ so it was less! read more

Believe it or not, a cart did over $2000 damage to both doors on the left side of my truck. Classic Collision fixed my truck back to the way it was before the crash. I have used Classic Collision before and will, if need, use them again. I highly recommend them. Very professional and timely. Their communication with me was periodic with updates all along the way and much appreciated. read more

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The staff are great and friendly. They do great work. The repair on my car is excellent. Thanks Classic Collision! read more

My elderly neighbor got into an accident. Someone hit her car from behind. Thank goodness she and her grand baby who was in the car that time were unharmed. I took her out for lunch at Yuzu and then insisted of accompanying her to get an estimate for the repair. She was initially hesitant just cos she did not want to bother me, saying she did not want to take up too much of my time. I assured her there was no bother and I was free that afternoon anyway. We went to Lexus Hennessy off Peachtree Industrial, only to be told they do not have a collision center and directed us to Classic Collision. If I am not wrong, there are two Classic Collision locations. One was near our home and the other which the dealership asked us to go was a couple minutes away. Staff at the front desk was friendly. She gave my friend a form to fill up and told us someone would be with us shortly. I could not remember the estimator name. I wish I did. He was very friendly and explain the procedures to my neighbor. He went around the car and took pictures. He mentioned the estimate would be before taking out the bumper since he suspected the cost would be more if there were things damaged inside. The estimator was very kind, very patient and assured my neighbor they would work with the other driver's insurance company and it would be a easy process. Since it was holiday season, my neighbor would rather wait till the holidays are over before sending her car in. read more

DO NOT GO HERE. If I could give this place no stars on Yelp, I would. The initial accident was in feb/March of 2017. The front left fender took all the impact. I noticed after a few weeks or so the fender continued to pop off. There's a warranty on the repair so I brought it back a few times to get to fixed. It was seemingly a "quick-fix" / "let's get you out of here ASAP kind of fix" since each time I've brought it in, whomever was working on it, just pushed the fender back in and not long after I would leave the collision center, the fender would pop back out. This past December 2020 I had trip planned across country so I thought I should finally get this fixed. I came by the shop the week before Thanksgiving 2020 and What a nightmare it was to get any communication from classic collision. Each time I called the GM he said he hadn't heard from geico yet, that he needed to get the supplement approved first, and he'd call me back so finally I called Geico myself where I got connected and got sent to multiple agents. I came to find out the supplement request wasn't even sent until I started calling geico myself. That Took about 3 weeks before I could finally get classic collision to get make any movement on reopening my claim and scheduling the repair and that's because I TOOK THE TIME TO CALL GEICO MYSELF! Really seemed like classic collision didn't seem to care about my claim at all because I ended up spending so much time on the phone with Geico. When I had asked the GM For updates regarding the parts coming in or progress during the repair, the GM would tell me it'd slow their work down just to simply let me know what's going on. I asked for updates since it took 3 WEEKS FOR CLASSIC COLLISION TO SUBMIT THE SUPPLEMENT REQUEST so I felt that it was reasonable to keep me in the loop. I picked up my car the week before Christmas 2020. Everything looked great. Smelled of fresh paint. I had the car for about a week and noticed the fender is popping off again! I wonder if they did anything. I call the GM and informed him of what I noticed. I was already set to leave across country so I'm left looking for a body shop where I am currently to fix whatever classic collision didn't. What a waste of time! Who really knows what they did on my car. They probably pocketed the money. ****wanted to add that the only employees wearing masks were those who interacted with customers (which is fine I guess . . . . although from the waiting area customers can see employees walking between cubicles, offices, the bathroom, and to the back with no mask on speaking freely). Also, The woman at the front desk would pull down her mask to speak. Might as well not wear a mask at all! **I brought all these complaints up to the GM whenever he did answer the phone (which was rare) and when I last met with him at the shop. He apologized for any inconvenience, but what was the use of apologizing if he continually remained uncommunicative?? read more

Classic Collision - The fender popping off is obviously not unsightly but who knows what could of happened as I drove across the country this past dec 2020. - Auto Repair Near Me - Chamblee, Georgia

I normally do not waste my time with writing reviews, however this needed to be written to help any of you from wasting your time. Please at all cost do not waste any efforts in going to attempt to get your vehicle repairs here. Because not only will Classic Collison not be able to successfully do so but they will drag you along (waiting for parts, charging you, giving you any work around they can) because they are fully incapable. Please save yourself some stress/head ache and go elsewhere read more

Deciding to take my car to this location was probably the worst decision I could have ever made. I want to start off by saying I got the worst customer service, treating me as if I was wrong for wanting updates on my repairs (that were supposed to take 1 week but ended up taking 3). After the first day of having my car back I've noticed something new wrong with it everyday. I don't recommend this place to anyone, especially anyone that has State Farm because for some reason they also didn't really want to help me because of that. And I also hope no one deals with Chelsea, her attitude was so sad. Being for someone that her job is to keep up with Steve's customers. Again think twice about choosing this place! --10/10 read more

Bad service bad person no experience , don't come ! Do replace the light make incorrectly than said not things happen ! Never see in my life .... read more

10/10 would recommend. Took my car in to have a diagnostic test done and everyone that I dealt with were great. From the woman at the front desk, to Casey and Marc, everyone was super helpful and friendly. They were able to fix the error code on my dash and ensure that my car was running smoothly. Highly recommend this location (Chamblee) over the one in Sandy Springs. read more

I brought my Jeep Wrangler here worst mistake ever my car was in an app accident my bumper was damaged such a simple job Corey the estimator and Jim the manager both lad and did not use new parts to replace my bumper instead they put a used bumper on my vehicle they lied and told me they ordered a brand new one from Lynn mark Which is a lie They also improperly installed it now I have to take my truck somewhere else Please I encourage anyone reading this do not come to classic collision and Chamblee read more

I've used these folks twice, back in 2012 and in 2017. Service was great both time and I was happy with the results. Classic Collision knows what they are doing and the turn around time was fast. They give you constant updates on the status of your car as it is being repaired so you are never in the dark. Definitely recommend read more

Classic Collision - Auto Repair Near Me - Chamblee, Georgia

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DO NOT TAKE YOUR CAR HERE. I unfortunately, did, just because of an insurance claim from another driver who hit me. Allstate should be ashamed to do business with these people. Let's start with the ladies at front. So very rude, always complaining about callers, I was waiting for my car and I speak spanish, so I understood everything. They just roll eyes when someone calls, and are only worried about what's for lunch. They tell callers Kyle or Justin are busy, but these ladies don't even go and look for them. They have put down the phone twice on me. Which takes me to Kyle and Justin. Kyle is one very condescending and a total clueless person in the car repair business. He looked and treated me like I was crazy when I complained about the terrible job on my bumper, never ever returned a call, and when i asked him, do you have a clue what your reviews say? He answered, yep. This know it all, could not care less. Now, the painting job. So so terrible and very low quality job. No attention to detail, it literally looks like they paint with tape around the borders and pull the tape while pain is still wet. Awful. I was so dissatisfied with the painting job and smear of paint on my bumper that I escalated the repair and was asked to call Justin to schedule a return. To this day, two weeks later, he hasn't returned my call. Extremely unprofessional, please please don/t use them. It is a joke of a business and I have giving up in returning my care there. read more

My car had a broken tail light and scratches on the bumper due to a valet service backing it into another car. This process has been annoying having to get a rental car and just not being in my own car. I came in and spoke to Chelsea Harmon. She's the only reason I'm writing this review. I've never had such excellent customer service especially dealing with cars. She's made my experience less stressful and her manners are impeccable! Thank you so much for being kind, Chelsea. You're one of a kind! read more

If you're ever in a car accident & your car needs collision work this is the place to go! I got rear ended a couple of weeks ago & my bumper had to be replaced. From the time I walked in everyone was professional! The claims adjuster & the csr at classic collision came right out to my car, inspected it, & told me what would be repaired. They even had a rental car ready for me. Throughout the week, they either emailed me or called me with the progress of my car. Yesterday when i went to pick it up, they washed & vacuumed it before pulling it around to return it to me. My car looks like nothing ever happened to it!! It looks great just like it did before! Classic Collision you're amazing!! Ask for Jose or Ed the Geico Adjuster....awesome customer service!! read more

I dropped off my car on Friday morning and it was ready on Tuesday afternoon! That's replacing a bumper and accessories! The whole process of dropping off and picking up was virtually painless! They are very organized! I definitely recommend them and will be back if ever needed! read more

I've taken my cars' there in the past and everything was great. A different team of people must be working there now. There communication skills are lacking weather it be in person or phone. They failed to document my wishes from the very beginning. The quality of work is poor and I had to call my insurance company to complain. The employee that I dealt with literally walk away and left me standing outside with my car knowing I wasn't satisfied with the quality of work and some damage on the vehicle not even addressed. My new vehicle was returned to me dirty inside and out. I called to check on my vehicle the day I picked it up and the representative said I called you last Friday and left you a message to pick up your car... I looked at my call log and my messages and there was no call or message. I offered to show him the call log and he did not want to see it. Needless to say I would not recommend this repair shop at this time. Communication goes along way, and some of my dissatisfaction with this establishment could have been addressed before I pick the vehicle up. Had they simply documented my wishes from the beginning and picked the phone up and asked me about the damages that were not repaired on the vehicle. read more

Need GMC 6500 repaired. Called Classic Collision Chamblee to confirm they could provide collision repair estimate on commercial truck and specifically stated "GMC 6500." Drive the beast over to Classic Collision Chamblee. Was told they don't service commercial trucks. Apparently this company doesn't know what is doing. No referral offered, no help at all. Can't trust what they say. Big waste of time and gas. Wouldn't recommend them. read more

I was okay at 1st they kept my car for 4 weeks. 1st 2 weeks I got courtesy calls on where they are at on the process. Fast forward to the day to pick up my car. Freida called today 2/11/22 at 3:55pm stated today my car is ready and to pick it up and the shop closes at 6:00pm. Upon arrival she says I know the insurance company said today was the last day w/ the rental and the last day we had to get your car out the shop. Mind you I don't know this information because I used the person who hit me insurance (Geico) When I did my walk through there were scratches that weren't mine Freda referred to the pictures and said she couldn't make out in the picture if the scratch that I said wasn't mine was there already. I said Freda it wasn't. She returned with some liquid cleaner of some sort to wipe and see if the scratch came off it did at the moment but I'll be looking in the morning to see if it's still there. They fixed my driver door. Here's where it gets really bad I start driving on hwy and I hear a whistle sound as if the window is not all the way up or door is not closed. The repair they did wasn't done well because w/ everything shut properly and window all the way up I hear a sound of wind whistling through my car. Im writing this review for others and for receipts for information below. I called them immediately and I couldn't take it back that day I was heading to my other job that I was late to because they inconveniently told me to pick up today 2/11/22. I called collision center w/ issues 2/11/22 @ 4:55pm Ms Jackie (spoke on the phone originally picked up phone call w/ whistling car incident) Ms Freda (did walk through with me-I will be asking to see the pictures she took because now I need to know if scratches done were new and their fault) Jackie told me freda said bring it back Monday 8am another inconvenience. Im hoping it all goes well but this is my receipt of this happening and review at this moment it might change depending on how this situation is rectified. read more

I had the absolute best experience getting my car repaired here. They kept me updated and once my car was ready for pickup, they went over all the repairs done on my car. read more

My experience was amazing!!! I needed to get my front right bumper repaired and Classic Collision is one of Geico's preferred providers. These guys don't play around! I scheduled an appointment to drop my car off on a Monday, received a cost estimate of repairs by Tuesday morning and the car was ready for pickup by Wednesday evening...not to mention they had a rental car ready for me when I dropped my car off to use while they completed repairs to my car. Everything was super convenient and easy. They kept me updated on the progress of the repair to my car, promptly returned my calls and every interaction was professional and just simply pleasant. I'd highly recommend them for any body repair work that you need done! The best part about all of this is 1) they provide a lifetime warranty for the repairs as long as you own the vehicle and 2) Janet, my car's name (lol), is looking sexy again! They did a fabulous job! read more

We have used Classic Collision for several years now , they have fixed my daughter's cars and mine on few occasions. They were always great, but this time after my car was in a rear end accident, I had a problem with my bumper after picking the car back from Classic / . Without any hesitation the manager Marc Bishop went above and beyond to help me resolve the issue in a timely manner!! Thank you again for your great work and service and I'll be sure to recommend to Family and Friends. read more

I have had my car to this location of Classic Collision on three occasions. The first was insurance work due to an accident, and the later two in the past year were due to my own poor driving. I hate to come here because they are on the high end with respect to price and my own incompetence, but you get what you pay for - and here you get a lot. I am giving them five stars based on the quality of the work performed and the customer experience. Quality of work - My car was return to me looking like the day I drove it off the dealer's lot brand new. There was no indication that the damage areas were ever in an accident; rather, they are restored astoundingly to their original condition. The craftsmanship and attention to detail are truly remarkable. Customer service - I have worked with Grant on the last two visits and he was extremely conscientious in keeping me apprised of the status of the work. In the first of the two recent visits, completion of the work got a little behind the original scheduled quoted but sometimes that happens due to the volume of work they have and that some jobs take longer than anticipated. He explained these situations and expressed a sincere concern on both occasions in delivering a high quality service experience. read more

Found out about them as GEICO approved center. Making appointment and dealing with GEICO non issue. Very smooth with app and estimate was 10% low, but reasonable since they found something under photo estimate. They kept me well updated and finished a few days earlier. I got in a jam in regard to being able to pick up during business hours and they really helped out. Only reason why not 5 stars is that the window was not installed correctly and had to be redone...no problem things happen and no one is perfect, but the supervisor did not call back despite multiple calls over 3 days. I got Tom the manager on the phone who immediately got things fixed. Would definitely use the again. read more

They did a great job on repair and paint. No complaints there. They did however leave a stain on the leather in my backseat and forgot to tighten my taillights. No way to try to rectify except offer me a bottle of leather cleaner. Never will go here again read more

Absolutely, the worst place to take your vehicle for repairs. From the day they received my car (4 months ago) up until now, the whole experience has been nothing but a nightmare. Not to mention 4 months later, and I still have not received my car back. It seems like every time I call to inquire about the status or someone calls to inform me, there is some kind of excuse as to why it is not finished. Along with the headache of dealing with the repairs caused by the accident, I've been having to deal with Classic Collision repairing excessive damages that they have made to my vehicle. Classic Collision even told my insurance company that the repairs were finished but guess what, I'm still sitting here four months later without my car. I was asked to remove a review that I posted before, and I did due to feeling sorry for the individual who made the request. This one will not be removed. Please think twice when considering this shop for your repairs. I wish I would have. read more

When I had my accident I contacted Hennesy Lexus looking for their body shop. They told me they did not have one but HIGHLY RECOMMEND you use Classic Collisions Chamblee. I was greeted and they took my car in with no Problem. After that all down hill. I called several times tryoing to get the status of my vehicle to be placed on hold over 45 minutes on twice. When I did hear my car was ready the job was not good and teh bumper covers did not line up. I also pointed out the paint wasn't clear. The took it back and a few days later called me to say my car was ready. To my dismay the car had what they called orange pill. The paint wasn't smooth at all. I was told with temps over 100 degree it won't be perfect. Also the new part was done by hand the other portion of the car was done by machine . So I left it again. The 3rd time I was called everything looks ok. I drove over 40 miles one way 3 times and did not get offered a credit for my gas or the trouble. The final job isn't perfect . Trying to figure out my options now. When the dealer say HIGHLY RECOMMEND don't take their word for it. read more

Ask for Jose to handle your claim. I was so nervous to go to another shop. I think the representative that handles your claim is sometimes more important than the shop from my experience. Jose Gonzalez completely handled all of my concerns with the care and concern as if he was the owner! He told me he's just another employee - trying to be humble.... promote him! I would follow him to any shop if I could, but hoping I'm not ever in an accident again. He was well groomed, well dressed, well spoken, knowledgeable and most of all reassuring! Thank you Jose!!! My car looks better than before I was in the accident. Bravo! read more

I recently had an incredible experience at Classic Collision. Everyone was very professional and friendly - especially Chelsea Harmon. Great periodical updates as to status. The best part - the final price was under the estimate!! Overall, a very positive experience. read more

Ghetto shady...looked at my car for 2 mins before did estimate. Didn't bother noticing my taillight were cracked. Employees rude w attitude

Was my 1st time taking my car to Classic Collision. The estimator informed me the repairs would take 3 to 4 days @ the most. Well, it ended up taking 11 days. As for the selection of how you'd like to be notified regarding your cars repair status on a daily basis , well it's worthless to Classic Collision. I didn't hear anything back for 4 days and then I had to call them. After that, I let my insurance agent deal with them. Even then my insurance agent had many issues getting a call back from the estimator. I complained to the manager, but he was only full of "I'm sorry" and never corrected the issue. The work is sub-par @ best. The hood isn't aligned properly, gaps along the bumper, front grill in the middle is still broken, only buffed the replacement hood and one side panel etc. I would of made them correct the sub-par work, however they have the most uncaring and bad attitude of customer service I have ever seen. I'm going to take my car to Honda and get the body work repairs done correctly and properly. I would stay far away from this company if your car needs body work done. read more

I cannot say enough nice things about Classic Collision of Chamblee. On May 15th, I was traveling on 285 when a flat-bed truck lost part of its load which damaged my car. From the start, CCofC was great...starting with the kind ladies at the front desk to all the gentlemen who helped repair my car - Tony, Jose and Sean (assigned Geico adjuster), they were all fantastic! The shop communicated with me regularly every step of the way and made me feel very comfortable with how they were handling my car (which I love and wanted back the way it was). I had my car back in four days, and it looks as good as new. If you need work done on your car, I highly recommend CCofC. Five stars! read more

The service and staff at Classic Collision of Chamblee are great to work with. They are so professional and fair with pricing. Jose and his manager gave us great customer service. I highly recommend them if you ever need repair to your vehicles. read more

Don't bother bringing your car here is they won't have time to look at it. Poor service

Location is tough to find. Arrived 13 minutes late for appointment, staff had no interest in helping me reschedule. They instructed me to call Geico and reschedule with them. No customer service. Due to this, I would never have them complete any work on my vehicle, especially since the first sign you see upon entering are the "4 reasons why paint from the body shop may not match your factory paint job"!!! read more

My wife had her car repaired here last year and about a month ago, I noticed that the hood was misaligned amd that the grill was off a little. Came back to CC today and was met with friendly, great service. Without any conversation they took the car, realigned the hood and fixed the grill. 20 minutes or so later, I'm out the door! Great placr and would do businezs with them again in a heartbeat! read more

Everyone is super nice, but there's some things that rubbed me the wrong way when I was assigned to their shop through Geico for my accident claim. They apparently won't put Genuine name brand parts on my car and insisted that the idea of OEM (aftermarket) parts weren't a bad thing. To each their own, but the idea of that just really didn't sit well with me. Strike 1. I wanted to make sure the parts were genuine so I had a factory warranty on them that is legit and not "case-by-case-basis". But it didn't stop there! So they looked at my car and I asked if there's a chance there's internal damage to my car from the rear-end impact on my car. They firmly said "no, that's not possible." That was strike 2. I was not getting a good vibe about this whole thing. I also got injured in the accident and they wanted to know how bad the injury was and they wanted roll around in my business to try and blackmail me. Lo and behold, the Geico rep is standing right beside us, eavesdropping until the guy introduced us both. If you get assigned to this shop and have even the slightest injuries, shut up and don't say anything to them. Even if they nicely ask, "did you get hurt? are you okay? thank God you're okay." Just shutup and don't talk about it. That was strike 3. I took my car to a different collision shop that was nice enough to order Genuine parts for my car, no questions asked. He also was nice enough to take my car apart and dig around for more evidence leading to internal damage of the car. I got a call that there is some internal damage after all. The fact that Classic Collision didn't want to even consider the possibility of internal damage should be enough to shake you up. You can patch a bumper up all day long, but the internal damage is still under there somewhere. I felt insulted honestly. Like a female who is labeled as gullible and dumb. Too bad for them, I'm neither and I knew better. Some people actually have great experiences with them and I'm envious! I am not saying you shouldn't go to C.C., but do be careful and know everything up front. Make sure they're repairing your car with Genuine parts instead of Aftermarket IF your car is brand new or you have other reasons why you prefer Genuine over OEM. They were all nice to me, don't get me wrong. It wasn't hard talking with any of them, but they crossed the ethics line regarding injury when that wasn't their scope (territory or business) and they also tried to see how dumb I was by seeing if I would let them sneak OEM parts on my new car! I did see some vehicles that got repaired by them and I will say they do a really good job cosmetically, but the internal damage is a big concern, too. If they aren't worried about internal damage, then why don't they just slap a bandaid on the damages and move along? I'm guessing I was just the unfortunate one to go through this experience. Maybe I was the 1,000th customer and that meant bad business for me? No idea. I'm at a loss with words. Don't put all your eggs in one basket with them. I would look at the estimate, go home- take a deep breath, look over it again and make sure nothing's amiss. Also, as someone else told me- "always get an estimate from at least 2 different shops." Now I see why. If you end up have a great experience with them, consider yourself very fortunate. They caused me wasted time to drive my wrecked car home, wait another week just to get it to another collision shop that would do the right work on my car for me. They have so much potential and I hope they improve. read more

Disappointing work. Only went here because insurance company forced me to. Goto a smaller shop and get some personal and better quality job. read more