I have been using InTown Auto for over 10 years and couldn't be happier. Brian (the owner) does not try to upsell you and is very honest about what he can and can't do. Two times I have had them look at a problem that they couldn't address and I ultimately took it to the dealer. Both times he wouldn't charge me anything (despite then spending over an hour investigating) b/c he said they couldn't fix the problem so no charge. I couldn't recommend him any more than I do. read more

We've taken our cars to Intown Auto since we've moved to the neighborhood 13+ years ago. Brian is a delight to talk to and a straight shooter. He calls you before they do any repairs and gives pretty accurate estimates. A few times he has not charged us for small things (jump-start; rock stuck by brakes)! We're very happy with the service at Intown Auto. read more

super disappointed in the servicing of my car and the customer service I experienced - pretty condescending. My car sat for weeks while I rented a car, only got fixed (in 2 days) when I paid to tow it elsewhere. Tried hard to stick with the local business and guy in the neighborhood, but unfortunately won't do it again. read more

I have taken my car twice to Brian. I waited to write this review . I wanted to give them a second chance. The second time I went to his shop he told me after having the car for two weeks to change the radiator (400.00) he told us the problem has not been resolved and we needed another (488.00 more in repair) we agreed to the repair . Picked up the car and not five minutes after leaving the garage the engine light comes on! I will never recommend this place to anyone! They are the worst. read more

Definitely show up to the location, do not try and call. They never answer their phones, are completely unresponsive, give bad advice. If you can get through expect it to take a couple weeks to get fixed. Only redeemable quality are the prices are decent. read more

Went in person to ask about replacing my car window and the man said he would call around and call me back. He never called back. I called again to ask and they said they were still looking and would give me a call when they found something. Still never heard back, it's been two months. No thanks. read more

They took my car in short notice and had it ready the next day. I got a diagnostic and all that was needed was an oil change. They even rotated my tires for free. I'll be coming back next I need service. read more

Have brought my Jeep back twice this year for alternator and compressor replacement. Brian always breaks down the price for parts and labor so I have a good understanding of what is going on. They are very nice here and fair price!!! I trust what they tell me and the quality of their work. read more

I've always had great service. I've been taking my car here for years. When I take my car in, they check to see if any routine maintenance or other repairs are needed, but aren't pushy at all about it. They're always very fair and treat their customers well. read more

Brian is very nice and very reliable. You know you can trust him. I had gone to Pep Boys because I thought I needed an alignment and they told me I needed all new tires. I took it to Intown Auto Care for a second opinion and all I needed was new weights added to my tires. Very trustworthy and would recommend. read more

Look, it's probably not the cheapest place in the world, but they've taken care of me twice now and done the job quickly, on-time (two different things) and at the price they said. Also, Brian the owner or manager or whatnot is a heckuva nice guy. The only downer is that they're closed Saturday, but I'll bet if you drop off your car early, someone will give you a ride to the East Lake MARTA station. read more

I'm only holding back on the "5th star" because I don't want to jinx the work I just had done. Courteous, on time, and best of all--Brian troubleshot, then fixed the small problem that was causing big trouble. The Jeep continues its journey to oblivion! read more

I used to live around the corner from this shop, which made it my go-to when I needed repairs. They were always completely honest with me and got my repairs done within a day. Also I once thought I had car issues and dropped my car off. Turned out it was just cold weather giving my car a hard time, not the car itself (Hey, I'm from Florida). Brian didn't even charge me to look at the car and said I could drop it off again if I had problems. That's a rarity, my friends -- I even had my checkbook in my hand. And while I've read that they will drop you off where you need to go, it's only a short 20 minute walk from the East Lake MARTA station (get your exercise). Overall = Not crap. read more

Took my Nissan Altima here to get diagnosed. Was asked if I knew what a car battery was besides an alternator. I believe a car battery is definitely common knowledge even though I'm a woman. Quoted $690; So I called around other nearby shops for quotes for $590 & $577. I called Intown back up and said these are the quotes I received, can you come down a little even if only by fifty bucks. Intown response,"Only if you have a basement I can live in." I decided to pay the forty dollar diagnostic fee and drive my car to another shop. Within thirty minutes another garage (Roger Jordan) called and said you don't need an alternator at all, just a battery. They said you would of bought an unneeded alternator. I am a teacher and would not recommend any woman go to this place. read more

I've been taking our cars to Brian and his team for years. He's as solid as they come. Today, I dropped my family van off for a simple alignment and oil change. Brian called to say there was an issue with the steering assembly, and instead of just telling me the issue and saying I have to pay for it, he told me he thought warranty should cover it and that I should call dealers to see! Turns out, its not under warranty and he is going to get the business anyways, but his honesty in the matter rises above. If you go to him, you'll get solid work and comfort in the honesty. I'll keep going back. read more

I first heard about these guys by checking reviews for autocare in the area, as my car was in need of some service and I wanted to know which mechanics around here were shady and which were trustworthy. Unfortunately, I got the chance to put this to the test when my car started running hot and overheating earlier this week! I remembered that Intown Autocare was fairly close and basically limped over to their service center, knowing an overheating engine is always something you address ASAP. Even though they were PACKED, they took me in and promised to help me find out what was wrong. Not only did they get to the bottom of the issue, but after realizing how new the car was (2013 model), they urged me to take it to a dealership where it could be fixed under warranty for free, rather than just using that opportunity to take advantage of me. I paid just for the diagnosis, which helped a ton to get me on the right path. Absolutely recommend these guys in every way. Their customer service is phenomenal (Brian even stayed later after closing time to let me pick up my car) and the prices were fair for the work they did. I will definitely be returning to them for any of my car needs. read more

In a word, fantastic. They are honest and super friendly. Brian has gone out of his way to take care of us many times. He is the kind of guy that told me it was time to sell my old car even though it was a constant source of money for him. They have even met my wife at the house to look at the car when it would not start. read more

My fiancee takes her car and truck for an occasional tune up given that both are old cars. She has never said anything negative about Intown Autocare. In fact, she appreciates their brutal honesty and lack of "your flux capacitor is leaking" scare tactics. One of the nice things that they have is a secure key drop, and you can pick up the car at your convenience as their front lot is not locked up. I haven't had the pleasure to deal with them, but when I see the bill I know that my fiancee is not getting a bad deal for the services rendered. read more

I brought my car in for an oil change and general inspection just to make sure everything was doing okay. I got there at 10am, but didn't get to leave with my car until a little after 6pm (that's 8 hours). I called at approximately 3:30 to see how they were doing, and they still hadn't even started looking at my car. at 4:30 they had, and had a couple of things they needed to work on before I could leave. I'm fine with the last hour and a half...but the 6 1/2 hours of wait time for nothing was really frustrating. When I called to make an appointment they said they had one person in at 8 but the rest of the day was open, and when I came in they said it would take a "couple hours," which is fine, but there's no way I would expect 8. Other than time, it was reasonable price and they were nice (which is why it's a 2 but not a 1 star). But EIGHT hours for something routine? That wasn't how I wanted to spend my day, regardless of the coffee shop and restaurants around. read more

Recently I needed a quick oil change before a drive to Charleston. Intown offered to fit me in that very day, and one of the staff gave me a ride to work. They not only changed the oil, they rotated my tires at no extra charge! That was a happy surprise. The price was reasonable, and the man who helped me was extremely personable, polite and professional. I will definitely be back for all my Subaru's needs--may they be few! read more

After having our car serviced elsewhere and our automobile's problems were not solved, we decided to have our car checked out right down the street in our new neighborhood of Oakhurst. Intown Auto Care is simply the best. They found the problem causing the issues that the other mechanics missed entirely. Go see Brian at the front desk. He's one of the nicest, most honest people and will take care of you! read more

I am pissed that I even have to do this review because I already knew not to bring my car here but my significant other took our Mercedes R-350 here for a simple oil change. I had already researched reputable repair shops that specialize in this type vehicle but because he was in a rush he took it to Intown Auto Care. Got the car back and on a simple drive to Gwinnett ---the car started smoking like a train. At first I attributed it to a possible small oil spill (which would still mean sloppy work at best) but after a couple of hours the smoke has gotten worse---I'm in route to them now but hate to say I knew better. Going to Munich West first thing Monday. read more

Brian, the owner, is very nice. I had a Sweetjack coupon deal for Napa auto. So I got an oil change & tire rotation for $15 essentially (score!). However, I did have to wait 3 hours for the work to be done, which is a little longer than I would've liked. But at least the shop's in a nice area where there's restaurants and Kavarna (coffee shop) for me to explore. read more

Agree with everything above. There are probably cheaper places, but these guys are honest and do the job right. Locally owned, friendly - ITA won't hose you, which is sometimes the best you can hope for when getting your car repaired. read more

I have had multiple great experiences with Brian. He gave me the codes on my first visit and the prices checked out. They are always willing to give me a ride in order to leave my car. I would be upset about the Saturday thing, but I respect the fact that he cares about his employees as he also has a retirement plan for them. read more

Amazing. Had a stripped lug nut stuck on my car so I couldn't get the flat off. Dropped it off in the middle of the night and the super courteous staff had the new tire on me next day for no charge. Made my day, thank y'all so very much. read more

I highly recommend Brian and the folks at Intown Autocare. Reliable, reasonably priced, honest, courteous, local and quick. What more can you ask for. I'm a happy customer. Shawn read more

Took my car to them twice. First time I was turned away because I was told I should just take it to a Body Shop. Second time, I was turned away because they out-source their alignments. Won't be a third time. Nice guys. Smart. Good area of town. But, disappointed they couldn't help me any. read more

Been dealing with Brian and company for years. Always happy with the service. Beats the hell out of the chains. Honest people.

These guys are very nice! Being a woman, I know mechanics absolutely LOVE to rip me off- however Brian did not! I've heard that he's kinda rude at times, but I've never experienced that before (and I've been quite a few times, along with a few of my family members) and he's been as nice as they come. Maybe a little blunt, but he certainly does fix your car without any bait and switches (which is definitely hard to find) I've worked on cars a bit myself, however I have no code reader so I rarely go to the mechanic unless completely necessary. I'm a very satisfied customer of Intown Auto and will continue to take my car to them :D read more

My first time using this place and I would absolutely recommend this business. Brian answered my call right away about servicing my car for brake service. In addition to a concrete estimate, he was quick to suggest bringing in my car and letting them see if i truly needed a brake replacement. So, the next morning, I drove up to the place, dropped off my car and awaited the diagnosis. I had also mentioned that I needed an oil change, if he could squeeze the service in as well...After several hours, Brian called me with the good news that I had at least 50% wear left on my front brakes and 70% on the rear. I was pleased to here that and was grateful for the honesty. I'm a believer in supporting the local businesses in Decatur and I'm proud to say that I would recommend Intown to my friiends and neighbors! read more

Intown Auto is the only mechanic I use. They are reliable, honest and reasonably priced. Brian is the guy that always answers my phone calls and greets me at the front desk. He is ALWAYS smiling and happy and is a great guy to chat with too! I had a neighborhood mechanic in Birmingham, AL before I moved to Decatur and never thought I'd find one as good as him, but Brian and the staff have blown my expectations out of the water, I can't recommend them enough! read more

I've taken my car there several times this year, in fact it's there right now. I've always been satisfied when the work was done. They are not cheap but but worth it to know that your car was fix for the problem it was brought in for. I'm not sure how the above people were seen so quickly. I've usually had to drop my car off during the weekend and it would take a day or two just for them to look at it, and another few days to get it done. Heaven forbid, I had to drop it off on Thursday or Friday, I'd be (and I have been) stranded for a week. I know they are very busy and are closed for the weekend but I've never had to leave my car so long anywhere else. Other than that, Brian is very personable and professional, and the work is good. I'm always happy when I get it back. read more

Oil change wasn't finished until long past the promised time. They apparently didn't know how to reset the maintenance indicators either.

My car was in for an ignition replacement a couple of months back and the shop diagnosed an issue with an O ring that seals the gap between the distributor and the engine. The ignition switch failed last week and I had to return the car for replacement. To lessen the blow of having to replace the switch, I thought I'd give them the opportunity to replace the O ring, so I asked them to do it. I can't now express to you how angry I am about the situation with my car. I have now owned this car for a little less than two years and not one person has changed the oil in it other than myself. When you combine this with the fact that the last time I put a wrench on it on the second of August 2012, I had no problems with my oil pan. The drain plug still tightened just fine. Working on the distributor does not require the oil to be drained. Yet I received a call from The owner telling me that my drain plug would not tighten properly. I realize that parts eventually are going to wear out, and there's a chance that one of the mechanics tried to tighten the plug simply to factory specs and it was time for it to give out. I may have discovered this myself the next time I changed the oil and then the car would still not be safe to drive. But since no one was asked to touch it, and replacing a distributor O ring and changing the ignition doesn't require it, there was no reason for someone to tighten the drain plug without my asking about it. The car wasn't there to have the oil changed, and now my oil pan IS ruined. It was then basically implied by Brian (The Owner), that I was trying to freeload the replacement of a part that shouldn't have been touched anyway. I pay my debts and this is absolutely infuriating to me. I am a mechanically inclined person, and a tradesman of at least some skill and attention to detail. I'm the department head for an entertainment rigging and installation company. The liability for mistakes and or damage really doesn't get much higher than what I deal with on a daily basis. I permanently hang heavy and expensive equipment for a living. If I or one of my guys damages a piece of equipment during an installation, it is their duty and then mine to relate this information to my clients and customers. If you ask any of my apprentices or the people I work beside they will tell you that I value their honesty and I'll be the first one to admit that I've made a mistake. It's extremely important to me. The owner of this business should question and watch his employees. Pretending to be a friendly neighbor doesn't entail tinkering with and ruining additional parts on a person's vehicle to try and create more cash flow and business. I call it like I see it. Let the customer beware. read more

I had a terrible experience at this place. I went in with my check engine light on after having had the codes read at auto zone. I told the guy who I spoke to (I think his name was Brian), and he was very dismissive. At first, I couldn't quite figure out why someone who's job it is to diagnose a problem would react this way to information about the problem. Then he charged me $80 just for the diagnosis! What a joke! That annoyed me enough to take it somewhere else for the repairs. Intown Auto care wanted to replace a part that with labor was going to cost over $300. I took my car to my new favorite mechanic shop (Roger Jordan on Dekalb Ave), and it turns out that my check engine light was on only because I wasn't tightening my gas cap enough. If you live in the Oakhurst area, and Intown auto care seem seems convenient because you so close, IT'S NOT WORTH IT!!! Make the drive to Roger Jordan, or anywhere else. I would rather walk to work than take my car back to intown Auto Car. In a word: sleazy read more

My wife and I have lived in Oakhurst for the past three years and, from run-of-the-mill standard oil changes to a herculean effort to save a dying transmission, Intown AutoCare has taken care of our cars throughout that time. Dependable, honest, personable, courteous, local, and generous - it's hard to find a better mechanic than these guys. Brian and his entire team were one of the very first groups to welcome us to the neighborhood and have been one of the last groups to see us go. If you're in in greater Decatur and want quality, consider taking your car to Intown AutoCare. read more

I had an awful experience at this place. I took my car in orginally because my coolant was leaking and my car was over heating. They looked at it and said my water pump was leaking and that I would need to replace that, my thermometer and a belt. The reason I went with them was that it was reasonably close to my home and another place close by had gotten more bad reviews. As a female I was really hoping to find a place I could trust and that wouldn't give me the run around. I had them fix everything for $400 seemingly that it would be done and that would be it. About a week and a half later my warning light came back on but the temp was fine, then a few more days later my car over heated once again. I put some coolant in it and waited another day and through the weekend and it was still over heating. Go back to them very upset that the same thing is happening and they say now it is my radiator leaking and it will be another $280. I am very upset that this was not fixed before and do not really know if they even checked the radiator before or if what I paid for actually helped or if I just got ripped off. Brian wasn't able to lower the price at all to help me out. Luckily I found a friend who was able to install one I got at NAPA. Needless to say I won't be back. read more

Came in to get a fused changed. They didn't have the right size but used one that worked... so they didn't charge me. Seems super nice-)

Our car died and Intown Autocare was the closest mechanic to our house at the time. He said it was the timing belt and would be $800..claims to have replaced it and that it still didn't work and needed the cam shafts repaired which would be $2K+, then that didn't work and said we basically needed a new engine and it would be $5K. After 2 months, with no car and a growing repair bill, we decided to go to another mechanic since we basically couldn't afford a new engine. The 2nd mechanic told us that it was the timing belt which was never replaced by Intown and the cam shafts were put in backwards which is why that didn't work. Didn't need a new engine since the car is still running. Paid Brian over $1K+ for work that wasn't done correctly just so that we could tow our car out of there. Intown Autocare - I think you are dishonest and highly recommend people to take their business elsewhere. read more