I have been taking my Mercedes E300 to True Automotive for about 5 years. I am always pleased with their prompt and timely service at a reasonable price. Today I took my car there to deal with a check engine light issue related to coolant level. They checked the issue, confirmed I did not have a coolant leak and added coolant. All with no charge! I'm a fan! read more

Wesley was very helpful and thorough. Great explanation of vehicle maintenance. Shop was impeccably clean. Video provided to show what is needed for the car and the condition of the vehicle. read more

They overcharged and bad customer service. Their service is a lot of talk and smiles. They have no regards for truth in service quality.

DO NOT TAKE YOUR CAR HERE FOR REPAIRS. I'd rate a zero if I could. Brought my car in for an oil change (was told they had plenty of times available when I called in) to be told it would be an hour and a half wait since they include a "free" diagnostic. Upon completion, I was told I had over $4200 worth of work that needed to be done asap including CV Axle replacement & Suspension shock replacement. After bringing to my private mechanic, he explained the axle crack was tiny and wouldn't need replacement for quite some time and the suspension shock replacement was total BS charge. There prices are ridiculously high-I was quoted $1159 for CV axle removal/replacement and my private mechanic told me it would be under $450! Find a private mechanic who is honest and fair like I did. read more

PLEASE DO NOT TAKE YOUR BUSINESS HERE. This was, without exaggeration, one of the WORST customer service experiences I have ever had. About two weeks ago I went to the shop in need of a repair for which a part needed to be ordered for my car. Wesley at the front desk informed me that I would need to pay half of the total price for deposit which was fine, then proceeded to enter into the computer the full price of the job for work that had not been rendered. He told me verbally that he would make sure it was voided, however later in the evening he informed me that his manager Spencer made a change to which I was charged the full price of 600$ for a job that had not been completed. Over the next two weeks I called and texted and reached out about updates on the part being delivered for my car to which responses were slow and dismissive (probably because they already had all my money) . Some individuals I spoke to over the phone about the order were not even aware of the timeline of my order. Ultimately, I went in on Saturday to just pick up the part and take my business elsewhere and obtain a refund for services not rendered to which Wesley told me a refund can not be done until Monday when Spencer is present despite me being wrongly charged for two weeks. As someone who hates to leave negative reviews, please take it from me you are better off taking your business elsewhere if you value accountability, accuracy, and basic respect delivered to you as a paying customer. read more

DO NOT GO HERE! They tried to massively overcharge me on two separate occasions. Two years ago, I took my car in to have the serpentine belt on my car replaced. It was an arm and a leg, but I paid it anyway despite my suspicions.The squealing noise was even worse when I went to pick it up. I took it back in after two days because the noise was unbearable. I got a call a few hours later, the guy on the phone told me very solemnly that it was my alternator was shot and I would need to have it replaced to the tune of over $1000. I called bullshit, there were no electrical issues and I knew it wasn't an alternator problem. I told him to check the serpentine belt his men installed and call me back because that there was no way I was paying for an alternator. He called me back an hour later very sheepishly to tell me the belt had been installed wrong and that they would use the warranty on it to replace it again for free. Obviously I was pretty upset because if I had known less about the model of car I had, they would have charged me over a grand to "fix" a non existent problem while ignoring the problem they created by doing the job wrong. I picked my car up and swore never to go back. This past week, I was hearing some weird noises under the hood and decided it was time to take it in. It was the week of Christmas, so the shop I usually went to was closed. I was concerned enough that I decided to go back to True Automotive because it is within walking distance of my house and I didn't have a good alternative at the time. They told me I had a coolant leak and that they needed to replace one of the hoses. For $800. I told them there was absolutely no way I was paying $800 for one hose and came to get my car. I waited until my usual mechanic opened up and took it in there. After parts and labor he charged me $250. I spoke to a number of my friends who live in the same neighborhood and I found two other people who had similar experiences with them - massive over charging and poor service. As far as I can tell, True Automotive's business model seems to rely on their customers not knowing enough about cars to realize they are being massively ripped off. Do not go here at any cost. They will invent problems that don't exist, do the job wrong, and try to up-charge you like crazy. read more

Oil service and inspection. Technician Brandon revealed the left rear CV Joint had boots on both ends that had worn through and were slinging grease. This was rectified, with orginal parts after the oil service was completed. I am happy. I've had my car serviced there a number of times and each time I found the people genuine, sincere in making the customer happy and fixing the issues to a high professional standard. MItch, and Wesley are both there on the front desk to assist with your needs. No Complaints ever from me at this location. David Templeton read more

Every time I come here, the service is great and super quick. I always feel that the shop is very reliable and honest.

They kept our car for four months outside in the sun. They quoted us for $1200 and two months into the service. They called us and said that it's another issue then "told us" about this issue and how it could potentially cost more, but they actually never did. They threatened to pull the call records and once they did, they called us back, apologizing, saying they were in the wrong We agreed to the payment increase of $250 even though they said on paper it would cost $1200. They also would never call us. We would have to call just to check on the car EVERY single week! very poor customer service very poor management. The kicker? The problem still exists, and our car is sun damaged and has roots and what looks to be rat shiz or something dirty in the engine bay? They cleaned the engine bay before giving us the car back? Suspicious and intolerable. Shame on this place read more

Great service. Fixed my car up at minimal charge in a very timely manner. Technicians were knowledgeable and efficient with parts so didn't cost a fortune. Very pleased read more

Friendly and very informative regarding my vehicle. I was not pressured into feeling that I had to spend more money. There are a lot of people scamming these days. Females can easily be taken advantage of when trying to get repairs for a vehicle. I felt completely comfortable. Naomi G. read more

Highly dissatisfied with the services provided. Forced to pay for service that wasn't fully provided. Will not visit for further service.

I moved to the Decatur area 14 years ago, I really don't know how I found them but I'm so glad I did. As a single woman I sometimes felt like a target whenever I carried my car in for repairs. Eric is awesome, he never tries to up sale me, I always leave with what I need to take care of next. This is my third car (one was total & a tree fell on the 2nd), this car hopefully will be with me for years and I feel True will make it happen. Bottom line is, I've never had a bad experience. read more

TRUE Automotive - This is my baby, her name is Faith... - Auto Repair Near Me - Decatur, Georgia

Please know this location does not like for you to wait for your vehicle. They will waste your time with their scheduling, even if you have an appointment, if you do not drop off your vehicle and leave their premises. The one star is not about the quality of the work. It's because they wasted my time twice. read more

I recently moved to Decatur, GA, and brought my Toyota Prius to TRUE for an oil change and checkup. TRUE Automotive was the very nicest experience I've had in all of my years of car ownership, and I've had a few very good mechanics over the years! This is literally the cleanest car repair shop I've ever found, the front entrance and waiting area is really nice and comfortable. I was greeted by Eric, who is very friendly and communicative, and during the time I was there, I met another staff member who was also really warm and friendly. There was great music playing, and no blaring TV (hate those!), in this room. My car will be needing some new things as it's getting older, and Eric went over those with me, along with recommendations of timing, plus sent me the list by email for future reference. I also met another customer, who told me how much she really likes this place, and how healing it is to go to a business that does this kind of service and have such a great experience. On top of all of this, I was given a generous discount as a first time customer. Thank you, TRUE Automotive! I will definitely be back. read more

I tried this place because I had a mailer for $50 any service. They wouldn't take it at check in and said bring it when you check out. When I checked out I was so aggravated I forgot the coupon and they sure didn't mention it! These people paid no attention to my description of my car's malfunction and instead decided on a number of repairs that were expensive and unnecessary. I declined those and won't be returning to this place. read more

My Equinox needed front end suspension work done and True Automotive did a great job. They also recharged the Freon in the A/C system. It now works great. However, I was told I needed a new battery and the mechanic put in the wrong type of battery. The battery bracket was also damaged causing the electronic control module to fit improperly on top of the battery. I had to take the Equinox to a local Chevrolet Dealer in order to have the battery problem repaired. Basically, the service writers do not ensure the repairs are performed properly. You have to do that yourself. It is a very busy garage and the average wait time for repairs is one week. Remember, you have to check out your car yourself to make sure the repairs are done correctly. read more

TRUE Automotive - Auto Repair Near Me - Decatur, Georgia

I reached out to TRUE a little over a month ago online, requesting a price for an oil change, automatic transmission drain and refill, and front and rear differential drain and refills. This was for a vehicle I recently purchased and didn't have all of its service history, so I assumed the fluids hadn't been replaced. Most owners don't do the transmission and definitely not the differentials. I got a reply back asking me to bring it in so they can schedule a time to do a diagnostic. I replied back asking what they meant, there's nothing to diagnose, I just wanted the fluids replaced. That went unanswered for a little over a week so I responded again, asking if this was work that they even did or if they were interested in doing it because I was ready to have it done. No reply. I can understand that this may not be work that they do, but they could have responded that they didn't do that kind of work or weren't interested in it, or even a 'go to hell', any kind of response other than just ignoring me. I contacted them initially because I got two glowing reviews from friends who have used them, I however can't say the same. read more

Went to True Automotive 8/31/2022 on DeKalb Industrial Way. My advisor was Eric McGuire and the Tech was Chris Hovatler according to paperwork. Was advised that I need a power steering pump on my 2009 Mercedes ML 350 this shop was closer to my office than Mercedes in Roswell I took it to them. *I had a maintenance warranty and they were supposed to replace the power steering pump another shop had recommended I replace it. I thought they made new parts replacement, at least that is what they charged my warranty company for in 2022. *Shortly afterwards my ac started blowing hot air the next summer 2023 I took it to two AC companies for diagnosis they said I needed to clean the area and they ensured me it needed a compressor. I kept having to purchase power steering fluid because I kept hearing a noise when I tried to turn steering. *Went to a shop recently to get oil change and they recommended a diagnostic and actually showed me the leak they discovered it revealed there was power steering fluid leaking from the pump on the AC which killed the compressor. They looked up my car fax and told me to take it back to TRUE. I did they wanted me to pay them for a diagnosis after they had the car on the lift instead of seeing if the power steering pump was leaking telling me that the other shop was probably wrong. The shop EURO FED only looked up what repairs I had after their diagnosis. My part is under warranty and TRUE AUTOMOTIVE does not want to warrant their work. *I just make a compliant even though they (TRUE) is not on the BBB and they have other complaints on the site by frustrated clients two this year don't know if they had mechanic problems or management problems but they have become irresponsible looks like it is hit or miss with them and their values with their work since 2021. The way they are treating me me is crazy I thought they would become my shop but never now and I advise anyone else to beware. Being I am still under warranty for their work makes me afraid to go back to them to correct their damage because now they are responsible for the power steering and they need to also repair my ac which had no problems prior to them getting under my hood. I took my car to Mercedes Benz prior to trying to have them become my selected repair facility as I tried to not drive as far from my job. I am also calling better call Harry on them. Posting their treatment to every site I can and calling the attorney general's office and my warranty company in case they want to sue True Automotive DeKalb because I am not going to continue to let them run me around in circles because they do not want to accept responsibility and tear my car completely up in the meantime. They are unethical by not warranting their mechanics work. read more

Beware. Went in for oil change based on flier sent to house. They tried to upsell several expensive repairs that they discovered, including air filter change. As I sat and waited for my oil change, everyone checking out also needed new air filters in addition to other repairs. A bit if a scam. Annoying enough to not return. read more

I want to give them grace because they have been short staffed. They did an excellent job fixing all of the issues on my car and they're incredibly nice. read more

Steven with True Automotive on DeKalb Industrial Way provided excellent advice about repairing my vehicle. I appreciated his straightforward assessment and will certainly go back there for my next service or repair. read more

I received excellent service from True Automotive. I have taken my car there and my mother- in laws van there for maintenance and repairs, and both times received the best customer service I could ask for. Eric is wonderful at communicating along the way, and both times we had great quality work and very fair pricing- in the case of my car it was much less than what the dealer was going to charge us. I also appreciate all the time Eric put into calling about our warranty and talking to insurance. I highly recommend this business to everyone! read more

Car was experiencing AC problems, and required simple refrigerant refill as it turns out. This simple procedure led me to having one of the most positive experiences working with mechanics in my entire life! The clear documentation of what was wrong with my car along with pictures made it clear why some additional services were needed. Not "oh this is dirty" but rather, "look there's a hole in a coupling in the exhaust." Eric M was incredibly easy to work with and the mechanics clear documentation of findings instilled a lot of confidence in the employees and their work. Will definitely be using them as my mechanics for as long as I'm in Georgia. read more

Michael. This was one of the worst service experience that I have been involved with. 1st. I have never paid $700 for a battery and oil change. This is a total ripoff!! I was charged for a bogus diagnostic that took 3 days to do that could not diagnose a cold! I had to take the Gl450 to Mercedes Benz dealer for the repair! I think you guys are in the rip-off business!! Hire some real technicians and stop stealing from customers!! TRUE AUTOMOTIVE IS FOR TRUE CROOKS!! LAWRENCEVILLE GA read more

Very good. Thank you for fixing my signals, break light, lighter so I can use  my cell phone charger & giving me a shuttle to your shop to pick up my car. I appreciate it and will recommend your services to others. read more

First I cannot say enough about how awesome Bobby and his crew are. We were on a church trip up from Florida and the AC went out on the van. Not wanting to drive back home without AC we called around looking for someone to fix the van on a Friday afternoon since we left the next day. I figured it was unlikely but worth a try. When I spoke to Bobby he was able to diagnose the problem over the phone and told me to bring it in. Not only did he fix the AC on our van but he stayed a few hours late after closing time on a Friday afternoon to do it. He went far above and beyond what was expected. I don't know many people willing to do that but I thank God for sending us to him. He has since even followed up with me to make sure the AC worked on the drive home. If I could give him a 6 star review I would but I truly feel like I have a friend in the area now if I'm ever back. They are very knowledgeable and fairly priced and I highly recommend going to them with your car needs. My only wish would be that I lived closer to them because I'd have my car mechanic for life!! read more

Very disappointing service my first visit. I cannot speak for the work they do or their technicians competency but I can say I received very poor service. Had to make an appointment for a simple oil change a few days out. As promised I brought the car in as agree about 830 am. The front desk people seem nice but pulled in many directions. The gent wanted me to leave the car which I agreed but I needed a pick up time estimate. He said "no later than noon". But he would call me when ready. Perfect I thought. At 1pm. No call yet so I called the office. No answer. You cannot leave a message. I called again over the next 90 minutes 6 times. Same thing. I went the to web site and submitted 2 requests for car status via the personal agent. Nothing. So I decided to show up thinking car had to be ready as it was now after 3pm. On my way the service manager called and said they had been delayed and we're just working on my car right now. I said ok I'm on my way anyhow. When I arrived 15 mins later the car was still sitting in same spot. Was NOT being worked on. When I went in the other service manager sensed I was upset. I told him all this. He offered to get my keys Versus me waiting. I said probably a good idea. Then he offered and suggested the manager of the shop call me next day. I really hesitated but finally agreed sure I'm happy to give the feedback. No one called or followed up. So never really had a chance to try these guys and too bad they botched an opportunity to win a new customer. They wasted my time. read more

I was told that I would be receiving a rundown of the inspection that was given to my vehicle, however I received nothing. I was charged $170 to run a test on my air conditioning unit just to say it was broken, I'm new to the city, and when I took it to a second place they couldn't believe I was charged what I was to have the diagnostic run. They did it for free for a second opinion and actually gave me a list of information for maintenance my vehicle needed. Quantum Mechanics has a nice shop, they even gave me a ride around the corner to my office, however they were no real help when it came to my vehicle. read more

Refreshingly helpful and honest shop. I am so glad I chose them to help with my recent issues with my hybrid system. I had a few back-to-back difficulties with my Prius and they always called to explain what they were seeing and asked to proceed so I knew what I was agreeing to... no surprise billing or condescending interactions (like I'm sure many of us have experienced elsewhere). They found deals for me where they could and Eric has been very communicative and helpful everytime I've had to bring the car in for something else. Definitely recommend read more

Absolutely amazing. I was referred here by a trusted friend who gave them her highest personal reference. I couldn't have been more pleased with how conscientious and thorough they were with my vehicle. Also, my service advisor, Spencer, was extremely transparent and communicative through the whole process. I look forward to my next visit! And that says something as I hate dealing with car issues. They are awesome, and I highly recommend them. You will find the facility is sparkling clean. They are an outlier on this for sure. The waiting area is quite comfortable. They offered drinks and WiFi while I waited. It's nice to find a place that is LGBTQ-friendly, treats you fairly and runs an honest business. I was referred here by clergy, so that tells you something right there! read more

I can not say enough about how great this repair place has been. We have used them for years, but this Thanksgiving my family was traveling from Pennsylvania and started to have problems halfway here. They not only fit my dad's in last minute, but had it ready in the short time frame we needed so they could get back home. One top of theat, my dad, who knows a lot about cars, said they fixed things he had tried to get fixed from other repair shops but couldn't and for the piece of mind and satisfaction he would have gladly paid more than what they charged. Special thanks to Jerome, who was so great and kept us filled in every step of the way. This is customer service at it's best!! read more

On yesterday January 20,2022 it was my first time taking my car over to Quantum Mechanics to get a second opinion. I can Honestly say I Am so glad I brought my baby here to get looked at. The Service Advisor Was Extremely Nice. I Appreciate Him So Much. He Truly Calmed My Nerves Down After Been Nervous About My Car And Other Changes In My Life That I Have To Face Head On Soon In My Future. Toyota of Stonecrest Is On Some BS... Trying To Charge Me For Things I Didn't Even Need. I Will Definitely Start Making My Appointments To Get My Car Serviced Here By Quantum Mechanics. They Were Extremely Honest And They Took Pictures Of Everything. I Am Impressed And Truly Grateful That They Didn't Try To Get Over On A Single Young Woman (Me) Like Toyota Of Stonecrest Did... I Will Definitely Be Back. Thank You Quantum Mechanics. You All Definitely Have My Business Please Remember If The Dealership Tries To Charge You An Arm And A Leg For Things They Claim You Need Please Go And Get A Second Opinion Like I Did. I Am On Cloud 9 Right Now. The Things I Need Taking Care Of I Am Going To Reach Out To Quantum Mechanics So I Can Make An Appointment. read more

Great service friendly staff finally found a place I can trust to Maintain my BMW. You can get an appointment pretty quickly and they even have a loaner available for me read more

I recently picked up a 2012 Prius that was making some front end noises that didn't sound healthy. I called and made an appointment to have them do a once over. Turned out the front brakes were bad. They also brought up some other Issues that either could wait or I could do myself. They are honest, and I have to say their waiting area was cleaner then some restaurants I have eaten at. They are a certified shop To work Prius vehicles. I will be back when repairs are needed. read more

I have NEVER had as friendly of service as I have with Quantum Mechanics. In particular, with the mechanic named Ally, who bent over backwards to make sure I had full ongoing support through a very difficult time. I would give them a 10 out of 5 if I could! read more

I own a 1997 Toyota Land Cruiser which is loved & regarded as a family heirloom. Needless to say - At 26 years old & well used there are occasionally issues that require the honest opinions & professional services of a shop like True Automotive - Decatur. It's great that they enjoy working on a well worn vehicle like this, but I come to True because they listen so well to my issue at hand and then provide a variety of options (ranging in price of course) along with a sensible recommendation that usually isn't this most expensive option. Along the way, they're happy to discuss the options with you & answer questions, so that when you give the order to move forward with a certain repair you understand what's happening, the intended outcome & the cost. Bottom line is I've always been extremely happy with the customer service, communication, technical competence & pricing at True Automotive - Decatur & will continue to use them as my other vehicles manufacturers' warranties expire. read more

There is not much not to like about Quantum. I have been a customer for more than 10 years and I have never been disappointed with their technical abilities. They do extraordinary work. Great service requires a bit more than technical skills. It is important that you trust what you are told regarding the repairs required. This is where this business excels. On more than one occasion, I have been given a 'ballpark' estimate to find that the final bill was substantially less. They simply don't charge you for what is not needed. If you want great service, skilled technicians and peace of mind this is the shop for you. read more

Fantastic service! Was a bit on the pricier side but feels worth it for how thorough they were during the inspection process. Professional and communicative the whole way through. read more

If you've got checkout anxiety from the BMW Service Center gouging your wallet this place has your back! Excellent work on my car, they were accommodating when I had to reschedule, and they're very responsive when you reach out. I will be coming here the next time I need work done! read more