I think the staff must have changed here because everyone we've interacted with in the past two years has been great and professional. They took their time in evaluating my wedding dress to ensure that it could be safely cleaned and stored. They patiently explained all of the options and relaxed me a bit (a wedding dress is expensive, so I was nervous to dry clean it). They did an awesome job cleaning the eight layers of delicate fabric - woop woop! #Relief They're conveniently located with parking located right outside the door. They always have everything ready at the time it's supposed to be ready too. read more

Service is very friendly. They cleaned a jacket less than a day. It was great getting an email to know that my order was ready. I'll be going back. read more

Dropped cleaning off on Tuesday, was ready on Thursday as requested. I asked the attendant to use their super convenient locker system as I didn't think I would be able to be there by 7. Had great service and suit looks good! For those of you who don't know, they have 24 hr access lockers to be able to pick up your stuff. They give you a pin and the bulk item board shows you the locker which has your stuff. Very convenient! read more

This is the best dry cleaners we have ever used, and they just keep getting better. I am always greeted with a friendly face by a person who makes me feel like she/he & their company cares about their customers, which is very hard to find these days and very much appreciated. They are always professional, well-trained, and take their cleaning seriously. I have taken everything from rugs to wedding dresses here, and of course most often the basic items like men's business clothes. They are always very neat and clean inside the store, with a thoughtful spot on a table for other businesses and individuals in the neighborhood to put out their business cards. They have bowls of mints, emery boards, pens, etc. There is a 24-hours/day area to pick up clothes after-hours. My neighbor has them deliver the items to her door weekly. Many options. They seem to be there to make things a little bit easier for us. Parking is great -- reserved spots just feet outside the door. They do things too that show that they are thinking of the environment: they reuse & recycle hangers and plastic garment bags, & they use an odor-free fluid to clean (first dry cleaner in the Indpls. area to receive 'Certified Environmental Drycleaner certification from the Drycleaning & Laundry Institute'). Nice not to have those bad chemical smells brought into my car and home/closet. And to prove their awesomeness, today I went in with only the money I found in my car (didn't have my wallet since I was at a gym before), and my bill was 45 cents over the cash I had. I said I'd come back. But without saying a word or hesitation, the Store Manager Amber went in back room, to HER own purse and got out the 45 cents. I asked her, "Did you get that out of your own purse?" She said she did, that she always has change, no big deal. Just nice people here. Give your business to businesses that care. Classic Cleaners is the best dry cleaner, & this Village of West Clay location is the best because of the employees like Amber and the company behind them. read more

Way way way over priced. Holy crapoly 12 pieces of clothes $116. No freakin' way should I be paying $8.94 for a silk shirt to be cleaned. I don't care how nice the place is inside and if they give me my own locker. $1.99 on 86th street in front of Sam's club does just as good a job and, well they're $7.00 less or more per garment. Stay away don't be sucked in. I think I'll open a $1.99 Cleaners in The Village of West Clay!!! read more

Wow.. I have never had such a bad customer experience in my life. We have been using classic cleaners for some time now given they are "in the neighborhood" and yes, while they are over priced, even ridiculous at times we have been willing to pay for the convenience. NO MORE. I took a $1000 Hugo Boss suit to them for cleaning. It's 3 months old (I have the receipt from Nordstroms to prove it) and has been worn no more then 3 times. About a month ago I unwrapped my suit after dry cleaning and found the seat of the pants to be shredded ( think brief encounter with a chain saw). My wife took them in and after weeks of lip service they sent them off for some kind of a third party analysis. Got the official report today. Damage from normal wear and tear. ARE THEY KIDDING ME??? Unless I sat down on a buzz saw and didn't realize it there is no way that they didn't cause this damage. So... Do not under any circumstances take any of your clothes to any classic cleaners if you care about them coming back in good shape. And if something does happen you can expect nothing but run around from classic cleaners. Buyer beware. I would expect that given the premium that they charge for their services the least that they could do is stand behind those services when they damage expensive clothes. read more

That is incorrect, I was told there would be no compensation. Eric was very clear they were not going to replace or pay for the shirts! They offered a lab test after all of the lip service was given, unknown resin, aftershave, faulty clothing manufacturers, etc. Not one time did the clerk at the counter or Eric say a test would be offered to compensate their damage of the clothing. No name or info was given on a lab, who's lab, independent not partial lab, really? Eric's response sounded very rehearsed to me and according to other reviews classic cleaners has given this response more than once. Accountability is why I've returned to my previous dry cleaners. 10 years of solid accountability, excellent service, never an unknown resin, aftershave, faulty clothing issue or excuse. I'll drive the extra 28 miles for a great company who stand behind their services! A $600 learning experience but I know better now! read more