I came here to test drive a couple of SUVs that I was interested in. They use a 3rd party or remote…read moreside whe it comes to scheduling the appointment. Only downfall was not knowing specifically who I was to check in with. As you talk to someone else via texting. Luckily a guy named Jamaris walked by and asked me if I needed help. Then he took it from there. I was able to drive the two vehicles in mind I wanted to. I didn't want to take of too much of their time as I wasn't planning to buy right then and there. He was kind to ask his manager if it was okay if I didn't own financing. To which they were cool with. Large facility and lot. I never been back that way. Had no idea their back road led back to Belleville west high school at Frank Scott. They offer 2 year warranties. Keep in mind I was driving previously used/certified cars Also side note their site isn't updated. We found out a blue 2023 gmc I was eyeing sold the day prior but it shows active online. I didn't take photos due to people behind inside lobby that day. It is off hw 15 across from target

I am writing to formally express my deep disappointment and concern regarding a discriminatory…read moreexperience I encountered during the attempted purchase of a 2021 Hyundai Elantra SE from Cardinal Buick. On the morning of April 22nd, I contacted the dealership to confirm that the vehicle was still available and was informed that it was. I then began working with a representative named Brandon, to whom I submitted a finance application to verify my pre-approval with my bank. At 12:02 PM, I received a consent form outlining the agreed-upon terms: $500 down and $397 per month. I signed and returned the form at 12:12 PM. By 2:22 PM, I was informed that all necessary documents were complete and the next step was for me to visit the dealership to finalize the purchase. I confirmed I would arrive between 5:30 and 6:00 PM, but due to a last-minute Uber cancellation, I arrived at approximately 6:46 PM, after spending $62 on transportation. While en route, I received a phone call asking me to verbally confirm that I was still coming to complete the purchase, which I did. Upon my arrival, I was informed that the vehicle had been sold to another customer--a white family--who had arrived just 10 minutes before me. I was not contacted or given any indication that the vehicle might be sold to another party, despite having completed all required paperwork and even purchasing insurance for the vehicle in anticipation of taking it home that evening. This experience was not only extremely frustrating and embarrassing--especially as it occurred on my birthday--but it also raised serious concerns about the fairness and integrity of the transaction. I felt disregarded and discriminated against, and I am seeking a formal response and resolution to this matter.

After weeks of stress and searching for a vehicle, we decided to give Auffenberg Belleville a shot!…read moreAnd from start to finish, the whole experience exceeded our expectations. Salesmen Scott (should be a manager!) was absolutely amazing to work with, and made the entire process straightforward. Instead of overwhelming us with expensive options, they quickly researched vehicles that matched our income, taking into account bills and insurance, which was a huge relief. Scott worked his magic with the numbers and got us into a newer 2016 vehicle that fit our needs PERFECTLY! A special shoutout to boss Brandin, who went above and beyond with the financing. He set us up on a solid path, ensuring we were fully covered without draining our budget! We are beyond thankful for both Scott and Brandin for making this process simple, thorough, stress-free, and genuinely enjoyable. Thank you guys so much! We'll definitely be back :)

You are going to want to steer clear of this place. Typical lying salesman trying to sneakily do…read moreadd ons you did not agree to and then lie about it (talking to you John). I had countless issues with the car itself. the dealership and management (James, Greg) was a complete nightmare to deal with. They owed me a refund and refused unless I deleted my bad review off of a car website. I go in to get my refund and he says he "didn't expect me to look that way" and laughs and laughs like a maniac. Like what?

Do not buy a vehicle from them! They sold a vehicle they were not legally able to sell and now my…read morefriend is in litigation with them. Absolute garbage company.

DO NOT BUY A CAR HERE!! it will break down within the first couple months!! I have been paying for…read morea car i got in January that has only run a day or two since February and costs over 3000 to fix because they put temporary fixes I mean there's holes in my radiator I need all my cords replaced antifreeze goes straight to the ground. they make it sound perfect no credit check all that but the car your buying WILL NOT last.

Billy was exceptional!!! Didnt expect to buy a truck. But…read morethey have fantastic deals. Soooo, this is the 2nd vehicle we have purchased from them. Dan and his whole support staff are great! Thank you

These are old school guys, Dan, Dave, KC, in the absolute best way possible. Like a hand shake…read moredeal, I will hold your truck until you show up no matter what even when others are offering more money. I knew after talking to them that they know what they're talking about, oh Master Techs. I basically purchased the truck sight unseen no test drive. I hopped in and drove 1,000 miles to Katy, TX. 75-80 mph the whole way. No issues. The truck is practically brand new. I forgot to tell you that they also picked me up from the airport. The best people you will find in the USA. It's kind of like the Frost Bank commercials...what no way that didn't happen. Oh yes it did.

I will start by saying that the people that work at CarMax O'Fallon Illinois did the best they…read morecould. Their corporate office has some of the WORST service I have ever seen. Do not finance your taxes and license with them!! If it's not the right amount, the State will not take their check. Good luck getting a refund if you have to pay it out of pocket! We are entering our 3rd month without a refund! No one seems to know anything on all levels. We have purchased cars from CarMax in the past. I don't see that happening I'm the future. Love my car!! Hate their service at corporate level!!!!!

Amazing car dealership. I worked at a competitor dealership before so I know a good car place when…read moreI see it. Great customer service and they had a great inventory of vehicles in the class I was looking for. I will definately buy my cars from this dealership from now on.

This review is mainly for salesman/broker Thomas. I purchased a 99 Honda from him knowing the car…read morewas (a: bought at auction, (b: as-is, and (c: waiting for the title to appear from the auction house. Now, as a general guide, I normally would NOT have bought a car unless there was title-in-hand but I felt that would not be an issue in this case as Thomas and I would be doing all of our paperwork through the dealer's office he worked from as a broker. BAB didn't even mind that I could not take the vehicle for 5 days as I had no way to get from Bellville and back to Missouri with the car until the weekend. When I got back to BAB to pick up the car I was surprised to discover the title had not yet arrived. However, as I did purchase temp tags for the car, I was still prepared to take possession and wait for the title to appear. There was some kind of snafu with the temp tags (they ran out of MO tags) and BAB immediately refunded my money for the tags. A few days later, they comped me a set in consideration for not being able to do what was promised which I thought was fair. The title, though, had still not been discovered. It turns out that the dealership that had sent the car to auction had failed to properly turn the title over, lost it, and had to pay to have another issued to replace it. This sounds simple, right? But it was complicated and it took 5 weeks to finally get the title. Throughout this process, Thomas stayed in touch with me. Some weeks we spoke and texted half-a-dozen times. It was difficult for both sides of this deal as I had bought the car as a gift for my son and Thomas' reputation was unfortunately at issue due to circumstances beyond his control. I'm very happy to report that today I received the title personally from Thomas. I'm sure everyone has had a bad experience or two buying a used car, but it is not often enough you meet people like Thomas, or BAB's Valerio and his excellent assistant Annie, who will treat you fairly regardless the price of the car or the circumstances surrounding the deal, even if things are not their fault. In the future, I'd be happy to work with Thomas and BAB again.

They lie and willing to do anything to take your money. My 17 year old put down 8k and returned the…read morecar, still hasn't received a refund. 5 months...

Dress up your Truck for less…read more Dinges has a friendly and helpful staff. They had the best price on my Silverado bed liner by $40 and they installed it while I waited. It looks great! Their prices are so good I ordered some chrome nerf steps too, saved over $100 on them. This is my new go-to place for auto/truck customization in the metro-east.

Contacted them on a Friday afternoon to see if they had a Rav 4 PHEV as nobody had them or any Rav…read more4.They confirmed they had one so I said I would be there in an hour. Met Phil who was assigned as my salesman and he was very helpful and not high pressure. Phil is way too busy selling a bunch of cars to be high pressure. Went and test drove it (nobody has a new one to even test drive), and liked it. Went back first thing on Saturday morning to buy. They offered a below sticker price and a high KBB trade in value for my trade in. Considering everyone else was selling inbound cars sight unseen or adding you to the waitlist for a Rav 4, I was pretty happy. Loving the plug in hybrid Rav 4 so far. My only complaint would be that Cody's (finance guy) demeanor immediately went cold the second that we wouldn't buy any of the extended warranties. Always the same story at every car dealer. Not sure why the finance guys are so bad.

If you want a low key, hassle free car buying experience you should go to Newbold Toyota. Phil is…read morefriendly, helpful and willing to work with you! Showroom is bright and clean.

I really wanted to purchase a car from this dealer but had delays in getting responses so missed…read moreout on a car I really wanted.

This place sells great cars at a very very reasonable prices the people that work here are good…read morepeople and funny I bought 5 cars from them already and not had any issues yet that's guys for the great customer service