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    Auffenberg Ford Belleville

    2.6 (79 reviews)
    Open 9:00 am - 8:00 pm

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    This is how they are trying to get people to post false five star reviews.  Scammy.

    PLEASE NOTE: This dealer has a sign prominently posted offering free oil changes for five star reviews. This compromises review quality, in my opinion. Take any reviews here with a grain of salt. I dropped off my vehicle off at 8am for recall work, was told it would be done by 2pm, and they would call me. Kevin tried to get me to get my rear differential fluid done also (at the cost of ($289) though it wasn't even on the maintenance schedule. I told him no. 2pm came and went, and no call. I called them at 2:40 and left a message with a tech, despite having to use a different extension because the "voicemail was full" for the service status mailbox. I did not receive a callback. I finally went down to the shop 1.5 hours after my vehicle was promised to be done, and was finally told they had to order parts for the recall repair, and that it wouldn't be done until the following day. They never bothered to call and keep me in the loop on any of it. When I made the appointment., I went into the shop last week IN PERSON and demonstrated the recalled item's non-functionality. The appointment repair was scheduled a week later. They should have ordered the parts at that time, but no. I was requested to leave it overnight and they'd do the repair first thing in the morning. The next day, since the phones still weren't working. I dropped by at 11am, after leaving another message at 9am for a callback. They couldn't even tell me for sure whether the parts had even arrived. Kevin gave me his personal cell number since he said he wasn't aware of any phone issues. I texted him that I needed the truck by 2pm. He stated that they couldn't get it done by then. I said, "we are done here, I am coming to pick up the truck". I told I needed a shuttle to get the truck now, and he told me they were "on lunch". Rather than wait, I rode my bicycle the five minutes to the shop to get the truck, where I was told "it's all apart, and it's going to be at least ten minutes while they reassemble it". Three minutes later, he pulled it into the bay. While I was waiting for the truck, another customer and I struck up a conversation about the issues he was having with them overcharging his warranty and trying to upsell him on things not needed (see differential above). So it's not just me. I will not be returning to this dealership. I would rather drive 30 minutes to the next closest dealership than patronize these people again. They will not be getting a fake five star review from me. I wouldn't let these people touch my truck again.

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    It's clear that Mike is important to Auffenberg, and he was central to my excellent experience in buying this car.

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    Cardinal Buick GMC

    Cardinal Buick GMC

    (59 reviews)

    I came here to test drive a couple of SUVs that I was interested in. They use a 3rd party or remote…read moreside whe it comes to scheduling the appointment. Only downfall was not knowing specifically who I was to check in with. As you talk to someone else via texting. Luckily a guy named Jamaris walked by and asked me if I needed help. Then he took it from there. I was able to drive the two vehicles in mind I wanted to. I didn't want to take of too much of their time as I wasn't planning to buy right then and there. He was kind to ask his manager if it was okay if I didn't own financing. To which they were cool with. Large facility and lot. I never been back that way. Had no idea their back road led back to Belleville west high school at Frank Scott. They offer 2 year warranties. Keep in mind I was driving previously used/certified cars Also side note their site isn't updated. We found out a blue 2023 gmc I was eyeing sold the day prior but it shows active online. I didn't take photos due to people behind inside lobby that day. It is off hw 15 across from target

    I am writing to formally express my deep disappointment and concern regarding a discriminatory…read moreexperience I encountered during the attempted purchase of a 2021 Hyundai Elantra SE from Cardinal Buick. On the morning of April 22nd, I contacted the dealership to confirm that the vehicle was still available and was informed that it was. I then began working with a representative named Brandon, to whom I submitted a finance application to verify my pre-approval with my bank. At 12:02 PM, I received a consent form outlining the agreed-upon terms: $500 down and $397 per month. I signed and returned the form at 12:12 PM. By 2:22 PM, I was informed that all necessary documents were complete and the next step was for me to visit the dealership to finalize the purchase. I confirmed I would arrive between 5:30 and 6:00 PM, but due to a last-minute Uber cancellation, I arrived at approximately 6:46 PM, after spending $62 on transportation. While en route, I received a phone call asking me to verbally confirm that I was still coming to complete the purchase, which I did. Upon my arrival, I was informed that the vehicle had been sold to another customer--a white family--who had arrived just 10 minutes before me. I was not contacted or given any indication that the vehicle might be sold to another party, despite having completed all required paperwork and even purchasing insurance for the vehicle in anticipation of taking it home that evening. This experience was not only extremely frustrating and embarrassing--especially as it occurred on my birthday--but it also raised serious concerns about the fairness and integrity of the transaction. I felt disregarded and discriminated against, and I am seeking a formal response and resolution to this matter.

    Auffenberg Ford Belleville - car_dealers - Updated May 2026

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