Brian the owner, responded to my original post. In an effort to cast yourself in a more favorable light, you have attempted to portray yourself as a victim. But nothing could be further from the truth. The only victim here is me - the consumer. I will not get into a tit for tat exchange. But, I vehemently stand by my post!
My review can be condensed into two words - "RUN AWAY!" There are a number of highly reputable, professional movers in the Las Vegas area. Unfortunately, based on my experience, this company has not proven to be one of them. I was going to wait until the issues, with this company, were completely resolved, to post my review;but, I don't want anyone else's experience to mirror my own. I can't change my experience; but, perhaps I can save yours (plus your time and money). This is just a bit of my experience with this company.... please take time to read it.
I hired Class A Moving, Feb 7, 2019, to move my furnishings, from storage, to my new residence. My first "clue" that there was going to be a problem, was when the crew arrived late. At a rate of $295, for the first two hours, and $135 for each additional hour, the expectation was that they would arrive on time, working quickly and efficiently, without mishap or incident. Unfortunately, that is NOT what transpired. Somehow, my formal dining room table inexplicably fell (or was dropped) from the back of the truck, and the legs shattered. (With a crew of three professional movers, I still don't know how that happened!)
The crew leader took photos of the broken table, and contacted the owner, Brian (who contacted me and made arrangements to come out and assess the damage). However, the table layed, in a heap, in my garage, for almost two full weeks waiting for that assessment. (There were numerous reschedules and delays).
Finally, after much insistence, Brian sent a driver out on Feb 19th, to pick up the table, for transport to his warehouse. The driver showed up in an unmarked yellow truck, no staff ID, and no paperwork to indicate he was picking up my property or where it was being transported to. I had to hand write a document indicating who he was, who he was with, that he was in fact taking my property, and where the property was being taken to. (I also took pictures as a precautionary measure).
When I inquired as to what happens next, Brian assured me that the table would be evaluated (by someone who repairs wood), and that he would contact me in 5 to 7 days as to their findings. I allowed adequate time; but, I was not contacted nor apprised as to the findings, or the status of any repair. Again, I had to initiate contact with Brian. I followed up on Feb 28, again on March 9th. (Each time I was told that they were getting another quote and assessment). I was also assured (each time), that they would get back to me; and, each time I failed to get a follow-up call.
Finally, today, March 18th, (41 days from the date the table was shattered), things came to a head. I was contacted by a staff member, who advised me that the table was not repairable, and they were offering me $100 in "compensation". (Which does not reflect a fraction of its cost). When I contested it, requesting a fair and equitable compensatory amount, I was met with, "you signed a legal document" (which I as of yet, do not have a copy of) and our insurance covers $60 per pound per item.."
After a contentious discussion, Brian reduced the $100 offer to $25. (Yes, you read it right -$25). He further decided not to have the table redelivered to me (as originally discussed). Rather, directed that I could pick the table up from the warehouse.(I declined because of how communications had eroded. I did not feel that it was a safe environment conducive to a healthy business transaction). I was even threatened with legal recourse , when I said my review, of the company, would reflect my experience and my dissatisfaction with the way the matter had been handled. (Thankfully, I have kept all texts/correspondence that support my truth). This is not reflective of a business worthy of my patronage. IS IT WORTHY OF YOURS?
If I could rate this business with 1/2 to no stars, I would. But, what I CAN do is share my experience and encourage others to be cautious. As consumers, we have the right to expect quality service, from honorable, reputable, service providers. We also have the right to file a complaint, write a review, and seek restitution. READ ANY CONTRACT CAREFULLY! (Your valuables may be reduced to flea market bargain costs.) Make sure the people you entrust, with your valuables, are worthy of that trust. My trust was sorely misplaced with this company. I would NOT, in good faith, refer ANYONE to this company. read more