I had an appointment today to get my eyes checked (at Lenscrafters) at the Florida Mall. It was…read morethe only place I could get an appointment the same day, so I took the appointment. They were VERY busy, and I was quite pleased with the service at the optician. I priced eyewear there, and with insurance, they wanted nearly $500. So, I decided to go elsewhere. Next stop Costco, where I've heard you can get really good prices on glasses. Not impressed with their selection of frames! So, next stop, Eyeglass World. I've seen advertisements for them on TV. They carried Ray Ban, which is originally what I thought I would wind up getting. I decided against them and got a pair of Armani Exchange glasses (which were actually even more expensive), but with the more expensive frame, and a BETTER quality lens than I was quoted at Lenscrafters - with transitions, and all the other bells an whistles, the glasses were $120 less (using my insurance as well). The location was very quiet, but it was a pleasure not having to fight tons of people. The service was personal, and I'll definitely be back!

I ordered 2 pairs of glasses for my son on September 14. one pair was ready a week later without a…read morecall or follow up to inform the glasses were ready and the second pair is still not ready and nobody has an answer. I have called and spoke to the manager "Robi"? not sure because of language barrier and it's hard to understand. but was told it would be investigated and a call would be made back to me. NO CALL HAS BEEN MADE. I call back and get out on hold... for 15 minutes before I hang up and try again. service is horrible! I've come here before and was happy but it seems staff have changed. there was an American girl there before now I do not see her there. i would never recc this store location!

I had a fantastic experience with Dr. McCann and his team at Uptown Eyecare! Dr. McCann provided an…read moreincredibly thorough eye exam, taking his time to ensure everything was accurate and explaining things clearly along the way. I felt completely confident in the care I received. A huge shout-out especially to Dahiana! She went above and beyond, gathering up a whole bunch of frames for me to try on. She was incredibly patient and gave fantastic advice, helping me pick out the perfect frame that fits my personality best. On top of her great styling eye, she took the time to clearly explain all the costs and how my insurance worked so there were no surprises. The entire staff is friendly and professional. I highly recommend Dr. McCann and his wonderful team for anyone looking for top-notch eye care!

I was so disappointed by the staff. I can't recommend this place. My glasses were supposed to be…read morea tint they made it a sunglass which I didn't want. During the evening it is hard to see. Secondly my contacts it split in my eye. I took them back they wouldn't give me documentation that I returned them it became a 15 minute ordeal until the doctor came out and ask them to write it out. They called me on June 26, 2025 and said I had to pay more money for the contacts that I need ordered and here it is July 16, and I still don't have my contacts. They said they would call and update and they haven't. I had to get glasses some where else, not fair to me. Maybe they will mail them or maybe they gave them to someone else. Very frustrated at this point with the office staff. The doctor was ok. Won't be returning

Great option. Brilliant staff pay for the insurance. Because it works! I've been going here a…read morecouple years now. And I can't say enough about the staff, they really are helpful. They show you different ways to save money. I love my new glasses and they came with a case

My second time here. 03/16/2024…read more This place has changed. Eye doctor is one of the best (Drove 40min to this Location, because of the eye doctor and the manager. Both of these men were great), . But customer service was not great anymore. I think it's because they are overbooked and crowded. Arrived at 1043am, seen by the doctor around 11:02, done by 11:14, seen by the optician (Ariana) by 12:08 noon, left around 12:13noon. No glasses ordered, just eye exam. No dilation, no special exam. It was more than an hour. 1:30 to be exact. Eye exam was less than 15min. But waiting time, especially checking out was almost an hour. Just a heads up for future customers. Note: you have to set aside more than two hours if ordering glasses here. And two weeks to process.

Jaylene is awesome! Last person I dealt with!…read more Only person I want to deal with! Great customer service like you don't often see! The person I dealt with before didn't even leave her throne and she would have saved me a lot of time and trouble! I left frustrated and empty handed! I came back after trying to deal with my situation with other optical stores! But, then I wouldn't have met Jaylene!Optometrist was great also! I would recommend Optical Outlet... Hopefully you won't get stuck with the "other associate."

Today Jan-5-2026 I went to Optical Outlet at, 140 E 13Th,…read moreSaint Cloud, FL 34772 I got that at 5:55 and the doors were already locked so who knows what time they actually lock them. I knocked on the window and told the two girls I'm just there to pick up glasses, I lost my glasses and I can't see without them it was kind of an emergency. They pointed to there watch and told me the time, I said I still have a few minutes and I just need to pick them up it's very important and they said, we can't help you. I think the owner should play back the video and see what time they really closed those doors. These two girls could have handled the situation a lot more professionally but all they wanted to do is go home. It's not like they have a hard job they sit in the chair all day. I will also be leaving a complaint on the BBB website and Yelp

I left my last eye doctor because they became so commercialized and I didn't feel like I was…read morehaving a one on one with my doctor. My doctor here is personal, professional and courteous! She answers all my questions and I don't feel rushed through my exam. The staff at the front desk are also very courteous and professional. Smiles and being polite goes a long way! You don't feel like a number when you go here... more like a person and a patient. keep up the great work!

St. Cloud Eye Clinic - First Visit Review This was my first…read morevisit to St. Cloud Eye Clinic. The wait time was minimal, which I appreciated. There was quite a bit of paperwork to complete upon arrival. The link provided ahead of time to complete the paperwork did not work, which in hindsight should have been a sign to go elsewhere. The clinic is connected with a dental office in the same facility, which I found a bit unusual. The receptionist handled check-in, insurance, and the eye pre-exam, which felt like a lot for one person. Once I was seated for the eye exam, I was informed that due to a pre-existing medical condition, the financial portion would need to be submitted through my medical insurance rather than my vision insurance. This was confusing, especially since I had already gone through the medical insurance process just two weeks prior. The explanation provided did not make sense. Overall, the visit started off smoothly but became confusing and frustrating when it came to paperwork, insurance, and billing.

The staff from the receptionist to the doctor through the people who handle the glasses, especially…read moreJosie they were fantastic. He even helped me out filling the form that I needed to fill because I had a stroke last year and sometimes when I'm reading something, it's not what I'm reading so he helped me with that. She was very kind. I can't say enough about that place when I first went there, I really liked it and when I had to get another check up, I wanna write back there because they are really wonderful and they really care. They helped me out with what I needed. I got a pair of beautiful glasses. I can't say it enough about this place. I will recommend this to anybody to ask me about an eye place. They are a fantastic group and I will continue going there. Thank you.

would strongly recommend avoiding this optical shop. From the moment I walked in, the place felt…read moreunclean -- dusty surfaces, smudged counters, and an overall stale smell that immediately made me uncomfortable. This is not what you expect from a business dealing with eye care and medical equipment. The staff was unprofessional and dismissive. Questions about pricing and services were met with attitude instead of clear explanations. I felt rushed, talked over, and treated like an inconvenience rather than a paying customer. Transparency was completely lacking -- prices were unclear until the very end, and even then they were explained poorly. Management was especially disappointing. Instead of addressing concerns calmly, they became defensive and confrontational. Any attempt to ask for clarification turned into an uncomfortable interaction rather than a helpful conversation. Customer service here is clearly not a priority. Between the cleanliness issues, the confusing pricing, and the rude behavior, this was one of the worst experiences I've had at an optical store. There are plenty of other places that are cleaner, more professional, and actually respect their customers. I won't be returning.

Dr. Sam runs the show at Premier Vision. Which is full service with friendly, professional and…read morehelpful staff. They do comprehensive eyeglass and contact lense exams and they have a great selection of frames and Eyewear. Plenty of parking and a texting service with questions answered during and after hours. Waiting area in back is for start of appointment and between exams. We ordered contact lenses, sunglasses and everyday glasses. Ready in about two weeks. Very satisfied.

Been here a few times with my daughter. The office is very messy, packed with boxes and storage…read morestuff. The "waiting room" feels like an afterthought of a handful of janky chairs behind a wall basically leaning up against all the storage items. The doctor comes off as bored and indifferent, clearly caring more about high fashion clothes and expensive shoes than the patients. She always seems quick to get us out of the office with referrals to other doctors instead of explaining why or how problems can't be fixed by anything they can do in house. I've felt like each visit here was just a waste of time. Eyeglass World was far more attentive and concerned about our problems and gave us a whole list of ways to help and improve. This lady was dismissive at best.

Great experience through the years! The staff is nice, attentive, and helpful…read more My 4 stars is only because their system on the website is not updated with the information we provide prior to the appointment, so we have to go through that again. They speak spanish, so always a plus!

I've been coming to Uptown Eyecare for about 10 years! The staff is knowledgeable, and friendly…read more They are very helpful by providing input on what looks good on you. They are very patient with one, as there are many outstanding selections and styles to choose from. The staff makes the experience pleasant, for that I highly recommend them to any who is looking for eye wear.

Great place. Very thorough exams and explain everything they are doing very well. They answered all…read moremy questions and Dr was very nice. Glad I found a good place to go from now on.

Even though I've lived out of state for a while now, this is still the eye doctor I go back to when…read moreI'm home. I came in recently expecting a simple prescription update, but it turned out things were a bit more complicated. The team was great--clear, patient, and helpful as I got a stronger glasses prescription and started contacts for the first time. I've also had a medical emergency during an eye exam in the past, so I tend to be a little uneasy in these settings. They were completely understanding about that and made sure the whole appointment moved at a pace I was comfortable with. Even now, weeks later and back out of state, they've stayed responsive and easy to reach whenever I've had questions. It's been a huge help and really reassuring to know I can still count on them, even from afar.

They are extremely strict on COVID safety. There are no walk-ins. You must call for an appointment…read moreand to pick up your glasses. Everyone that works there wears a mask, and masks are mandatory to enter. Your temperature is taken when you walk in the door and you are given hand sanitizer before they will talk to you. They are faithfully sanitizing and wiping down tables and equipment. I tried many times to called to make an appointment, but no one answered the phone. I eventually had to go there to make the appointment. The eye doctor lacked personality and seemed very indifferent. I kept thinking that he must not like his job too much. The rest of the staff however was very friendly and personable. They had a nice selection of designer and brand name glasses. I was able to select two that I was very happy with (every day and sunglasses). It took about two weeks for my order to come in. The sunglasses were ready in a week, but the bifocals took two. Price: Their prices were on the higher scale. The glasses were average, but by the time you add in the extras (tint, scratch resistance, glare resistance, bifocals, etc.), you are up there in price. I have VSP vision insurance and still paid more than I have in the past at other vision centers. If cost is not an issue, they were pretty good otherwise. Overall: My experience was very good, the cost was on the higher side, and I was frequently annoyed at them for not answering their phone.

Sad to say but I can no longer recommend this place! First on the eye dr side I was told if my eyes…read morewere dilated it would be 40 mins before the dr could take a measurement! Or pay $50.00 for a procedure that would eliminate dilation and dr could read right away! I paid the $50. Next person arrives and they are given same choice but their wait time is 25 mins with dilation! On to the eyeglass side! One technician- I left after waiting close to an hour for service! No apology or acknowledgment from the check in person ! Not a great way to run a business! This family of three will be going elsewhere for glasses!