The eye doctor here is amazing he really cares and is super quick and helpful with contacts and…read moreglasses. Jenna was super helpful in ordering me contacts and made everything very smooth. Highly recommended buying contacts and glasses through Jenna.

I would not recommend using eyeglass world because I received an invoice long after I my glasses…read moreand they told me in store I was paid in full. Then I received an invoice for $127.50.. so it puzzles me when you say you are paid in full receive an invoice. As well, I would like to make the comment that the customer service associate said very clearly when I this must happen a lot. She goes. it does.

I was so disappointed by the staff. I can't recommend this place. My glasses were supposed to be…read morea tint they made it a sunglass which I didn't want. During the evening it is hard to see. Secondly my contacts it split in my eye. I took them back they wouldn't give me documentation that I returned them it became a 15 minute ordeal until the doctor came out and ask them to write it out. They called me on June 26, 2025 and said I had to pay more money for the contacts that I need ordered and here it is July 16, and I still don't have my contacts. They said they would call and update and they haven't. I had to get glasses some where else, not fair to me. Maybe they will mail them or maybe they gave them to someone else. Very frustrated at this point with the office staff. The doctor was ok. Won't be returning

Could not center my wife's prescription and their solution was to offer rubber stick on nose pads…read moreand fought her until they finally acquiesced to getting them remade with new measurements. Refused to wave a $25 late cancellation fee for an apt when my child had a high fever. Do NOT recommend.

My second time here. 03/16/2024…read more This place has changed. Eye doctor is one of the best (Drove 40min to this Location, because of the eye doctor and the manager. Both of these men were great), . But customer service was not great anymore. I think it's because they are overbooked and crowded. Arrived at 1043am, seen by the doctor around 11:02, done by 11:14, seen by the optician (Ariana) by 12:08 noon, left around 12:13noon. No glasses ordered, just eye exam. No dilation, no special exam. It was more than an hour. 1:30 to be exact. Eye exam was less than 15min. But waiting time, especially checking out was almost an hour. Just a heads up for future customers. Note: you have to set aside more than two hours if ordering glasses here. And two weeks to process.

Actual doctor was fantastic - this review is of the glasses store…read more Overpriced and don't listen. I asked for two pair of glasses (1 far, 1 progressive) in the same frame with the same features, all top of the line (lightest lenses, darkest transition tint, etc.). I said this about four times over the lengthy process of them getting the order typed into their computer. I was quoted a total of $600. I was not given an itemized receipt or invoice. Then when I picked up the glasses, I was told that was for just the one pair. I suppose I should have confirmed a fifth time that it was two pair or asked for an itemized invoice, but after waiting so long I was in a hurry. I will not return and will just get an Rx and buy the glasses online next time.

I lost my glasses one night and given an appointment the next day to be seen. Nicole was the one…read morewho helped me at the eye dr and was very helpful with picking glasses that looked best on me but didnt break the bank and nonetheless very thorough in explaining my benefits. I was pleased with her services where I then returned with my young daughter who Nicole also helped and made her feel comfortable as she fears anything doctor related. Thank you Nicole again for everything!

Today Jan-5-2026 I went to Optical Outlet at, 140 E 13Th,…read moreSaint Cloud, FL 34772 I got that at 5:55 and the doors were already locked so who knows what time they actually lock them. I knocked on the window and told the two girls I'm just there to pick up glasses, I lost my glasses and I can't see without them it was kind of an emergency. They pointed to there watch and told me the time, I said I still have a few minutes and I just need to pick them up it's very important and they said, we can't help you. I think the owner should play back the video and see what time they really closed those doors. These two girls could have handled the situation a lot more professionally but all they wanted to do is go home. It's not like they have a hard job they sit in the chair all day. I will also be leaving a complaint on the BBB website and Yelp

St. Cloud Eye Clinic - First Visit Review This was my first…read morevisit to St. Cloud Eye Clinic. The wait time was minimal, which I appreciated. There was quite a bit of paperwork to complete upon arrival. The link provided ahead of time to complete the paperwork did not work, which in hindsight should have been a sign to go elsewhere. The clinic is connected with a dental office in the same facility, which I found a bit unusual. The receptionist handled check-in, insurance, and the eye pre-exam, which felt like a lot for one person. Once I was seated for the eye exam, I was informed that due to a pre-existing medical condition, the financial portion would need to be submitted through my medical insurance rather than my vision insurance. This was confusing, especially since I had already gone through the medical insurance process just two weeks prior. The explanation provided did not make sense. Overall, the visit started off smoothly but became confusing and frustrating when it came to paperwork, insurance, and billing.

I left my last eye doctor because they became so commercialized and I didn't feel like I was…read morehaving a one on one with my doctor. My doctor here is personal, professional and courteous! She answers all my questions and I don't feel rushed through my exam. The staff at the front desk are also very courteous and professional. Smiles and being polite goes a long way! You don't feel like a number when you go here... more like a person and a patient. keep up the great work!

would strongly recommend avoiding this optical shop. From the moment I walked in, the place felt…read moreunclean -- dusty surfaces, smudged counters, and an overall stale smell that immediately made me uncomfortable. This is not what you expect from a business dealing with eye care and medical equipment. The staff was unprofessional and dismissive. Questions about pricing and services were met with attitude instead of clear explanations. I felt rushed, talked over, and treated like an inconvenience rather than a paying customer. Transparency was completely lacking -- prices were unclear until the very end, and even then they were explained poorly. Management was especially disappointing. Instead of addressing concerns calmly, they became defensive and confrontational. Any attempt to ask for clarification turned into an uncomfortable interaction rather than a helpful conversation. Customer service here is clearly not a priority. Between the cleanliness issues, the confusing pricing, and the rude behavior, this was one of the worst experiences I've had at an optical store. There are plenty of other places that are cleaner, more professional, and actually respect their customers. I won't be returning.

The staff was warm and welcoming. Although they were busy at the time of my appointment, they paid…read moreattention to me and other patients to let them know about the timing of seeing the doctor. The doctor was outstanding, clearly communicative, and personable. Lastly, the person, Diana, went above and beyond to help me pick my new glasses.

Dr. Sam runs the show at Premier Vision. Which is full service with friendly, professional and…read morehelpful staff. They do comprehensive eyeglass and contact lense exams and they have a great selection of frames and Eyewear. Plenty of parking and a texting service with questions answered during and after hours. Waiting area in back is for start of appointment and between exams. We ordered contact lenses, sunglasses and everyday glasses. Ready in about two weeks. Very satisfied.

Starting with Dr. Sam, Xiomara, Destiny and Mr.Tan they form an impressive team where my mother and…read moremyself( Luis Ramos) we were provided an excellent service. I really recommend this place if you are looking for excellent guest services and professionalism.

They always have the best service and variety of glasses in stock. The service is very detailed and…read morethey are informative about every charge

I've been coming to Uptown Eyecare for about 10 years! The staff is knowledgeable, and friendly…read more They are very helpful by providing input on what looks good on you. They are very patient with one, as there are many outstanding selections and styles to choose from. The staff makes the experience pleasant, for that I highly recommend them to any who is looking for eye wear.

Even though I've lived out of state for a while now, this is still the eye doctor I go back to when…read moreI'm home. I came in recently expecting a simple prescription update, but it turned out things were a bit more complicated. The team was great--clear, patient, and helpful as I got a stronger glasses prescription and started contacts for the first time. I've also had a medical emergency during an eye exam in the past, so I tend to be a little uneasy in these settings. They were completely understanding about that and made sure the whole appointment moved at a pace I was comfortable with. Even now, weeks later and back out of state, they've stayed responsive and easy to reach whenever I've had questions. It's been a huge help and really reassuring to know I can still count on them, even from afar.

Our daughter has had new glasses for a little over a week. We didn't purchase them here, but she…read morecame home with one of the arms "mysteriously" falling off (more like she was curious and wanted to tinker with them). I dropped in to ask if they would be able to help repair them at cost. They happily took them and fixed them at no cost. Over and beyond my expectations. Thank you so much for your kindness!

I do not recommend this office or store. The worst care and customer service. I am a new patient,…read moreseen three weeks ago for a contact lens exam. The experience was just ok, and I couldn't walk away with the trial pair because they didn't have my prescription. I was told that in a week to ten days, they will have my contacts, and I would have to wear them for a week before they could finalize my prescription. A week later, I called, and they hadn't arrived. I have a high prescription and need my contacts. Ten days later, nothing yet, but it should be a day or two. Two weeks later, nothing yet. Now it's three weeks later and I called them an hour ago. I was told to hold while they checked whether they arrived. 20 minutes on hold later my call is routed to a machine that says they are now closed. It is Noon! Then it forwarded me to a voicemail, and then it said I couldn't leave a voicemail because the voicemails are full. Who is in charge and running this place? I've called back and am still on hold for over 30 minutes. I should have taken note of the bad service; all I needed was my contact prescription. As someone who's been wearing contacts for 30 years, this is the worst customer service I've ever experienced. I will update this to note how long it took to resolve.

Sad to say but I can no longer recommend this place! First on the eye dr side I was told if my eyes…read morewere dilated it would be 40 mins before the dr could take a measurement! Or pay $50.00 for a procedure that would eliminate dilation and dr could read right away! I paid the $50. Next person arrives and they are given same choice but their wait time is 25 mins with dilation! On to the eyeglass side! One technician- I left after waiting close to an hour for service! No apology or acknowledgment from the check in person ! Not a great way to run a business! This family of three will be going elsewhere for glasses!