The eye doctor here is amazing he really cares and is super quick and helpful with contacts and glasses. Jenna was super helpful in ordering me contacts and made everything very smooth. Highly recommended buying contacts and glasses through Jenna. read more

I would not recommend using eyeglass world because I received an invoice long after I my glasses and they told me in store I was paid in full. Then I received an invoice for $127.50.. so it puzzles me when you say you are paid in full receive an invoice. As well, I would like to make the comment that the customer service associate said very clearly when I this must happen a lot. She goes. it does. read more

Great selection of eyeglasses and at affordable prices. Associates are friendly and welcoming and extremely helpful. A special thank you to Antoinetta for her assistance and patience in helping me with my insurance plan and answering my questions. She is professional and knowledgeable and would highly recommend asking for her when you visit the store! She is an asset to the store! read more

Terrible customer service. I went to the Kissimmee store and literally associates fighting over commission. The enthusiasm and smiles are visibly fake . I hope they get people who genuinely care. That is a reflection on how well they take care of their staff. I as put on hold for more than 16 minutes and nobody comes back at least to say we're still there . I call back and they automatically send you to voicemail. Unacceptable behavior for a company that thrives on best customer service. Save yourself a headache and try a a different brand that will treat you better for your money and time . read more

Enjoying my progressive transitions!! Professional staff, speedy service. Will definitely make the drive back for future service.

My son lost his glasses in the ocean at Cocoa Beach and needed new ones asap. Someone on the Cocoa beach board on Facebook recommended Eyeglass World. I called and after a few calls they were able to help me order glasses over text and the phone. I got his previous glasses measurements, found frames, Maria found them in the store. I sent his Rx and PD. This was all around noon and without us going in person (I was in the hospital with our daughter and son was with Dad and brother at Legoland). Both pairs were ready by 5:15 PM! And my son loves them. They were absolutely stellar. Be sure to take a photo of your glasses type or measurements before vacation and get an update Rx in case you need it. Amazing service all around. Thank you!!! read more

I was in need of a new ophthalmologist and was pleased to find one so close to where I live. In addition to eyeglass sales, Eyeglass World is also home to a great team of doctors who've taken great care of me and my family's eye health needs. Everyone -- from the receptionists to the doctors to the opticians -- was very nice and sweet. They have a wide selection of eyeglasses as well as sunglasses, and they're very timely and responsive. read more

I'm giving two start because my husband and I order our contacts two weeks already. I never got a call that mine ware there. However, if I wouldn't not call we would have never know that my husband order came incomplete. I stated this preset was put in two weeks ago and the lady just told me that we could always give a try out to your husband for that one eye till the other box comes in or call Monday to talk to the manager and so she could check where the box is. I think this could off be taken care on that call and not have me call back again. The contacts ware not for free. read more

Jose Labron was amazing. Came in (walk-in) with a broken nose piece (thanks Disney) and he had me fixed up in less than 10 minutes. When I asked how much I owed, he said "no charge". What? Definitely go here if you need glasses help when on vacation! You'll be glad you did. read more

I went into the store today ... Yes I have a tricky prescription and I know it will cost more then 78 bucks for 2 pairs.... But 584 dollars is a joke that's more then 7 times the advertised price I asked what if I just get one pair? she said it will be the same price because its 2 pairs for the price of one. As I was about to walk out she told me told me if I am a member or AARP she will charge me 380 for one pair. It's clear this is a marketing scam and if they can't over charge you by 500 dollars before you hit the door they they will try to sell you one pair for 300 dollars more then the advertised price. read more

Worst experience ever it's been over a month since I ordered my glasses paid $249 for polarized sunglasses prescriptions they call me my sunglasses are ready I get there they put the wrong lenses on there and they had to reorder and I called a week and a half later and the manager said oh they just came in we will put them on and we'll send them out on Monday and this was Friday I talked to them UPS 2-day shipping it's Thursday and still haven't received it wasted my time cost me money very dissatisfied will not purchase glasses from then again and I suggest you don't also read more

Expensive!!! $80 eye exam , glasses $300-600 . Do not recommend going here , slow service and poor margins.

I highly recommend for any walk ins! I'd completely run out of contacts and my glasses broke. Was desperate for some glasses. Got my eye exam and they had them ready for me in 3.5 hrs same day. Liked every one in the store helpful and kind, also happy to answer any questions I had read more

There was someone of a wait but the ladies quickly acknowledge me in I ordered my glasses. Came back the next day and they were ready. No issues whatsoever. Will go back again for a second pair drop off. read more

Eyeglass World - Eyewear & Opticians Near Me - Kissimmee, Florida

Nice place alot of product but on the tv say something but wen u come its another story its not free 108 consultation plus 89.99 pair of glasses why they just don't say on on the comercial read more

This place was fantastic! My sister lost her glasses in the ocean while we were on vacation. They were able to see us 20 mins before closing and even finish 2 pairs of glasses. They were so kind! I'm thankful for them during our little glasses emergency! read more

While on vacation I broke my glasses and lost my lens. After informing the staff that I drove to their location using one eye Katherine informed Hector Medina and Hector Acevedo that I was driving with one good eye they rushed my order to have it ready in one hour!!! It truly melted my heart that they cared enough to ensure my safety by rushing my order. I highly recommend this location for all your eye wear needs! Very professional, caring, and accommodating! Much love, Shirley Marriott from Maryland! read more

So LensCrafters wanted $430 for a pair of Progressive lenses. I went to Eyeglass World and got 2 pair of progressive lenses and 1 pair of single vision polarized sunglass lenses for less than $240. Gabby was awesome and attentive. She answered all my questions. #happy #Icanseenow #bargainshopper read more

I sat on my glasses. The lens popped forward and the sides were bent. Gabby spent about 15 minutes adjusting the glasses and she didn't even charge me! She's also really cute and sweet. Everybody seemed to be working very diligently with the customers. I highly recommend this store. read more

My husband broke his glasses and went back to Eyeglass World to got them fixed because he had bought the insurance on them. Unfortunately they could not be repaired and this outlet did not have the same frames in stock. Tim called 3 stores to find one that had the frame. He also noticed that there was an error on one of the lenses so he ordered the replacement lenses also. He spent about 45 minutes with us to make sure things were done right. We really appreciate The time Tim took to make sure we were taken care of. read more

We were visiting from out of town, my wife's prescription sunglasses frames were broken. We stopped in without an appointment and Melina was able to fit our lenses into new frames quickly, and at a very reasonable price. Highly recommend!! read more

First time here, got an eye exam, contacts, and glasses. Was here about 2 hours which I thought was a little lengthy but not too bad..they were having some issues with my account anyway. Would come back here for future exams. read more

I went in to get new glasses got eyes tested had to wait 2 weeks cause of this damn COVID got one pair back tried them for a week they weren't right had to make another apt with optometrist re did the prescription waited another 2 weeks for the new lenses to come in tried them STILL not right called again TOLD them what I wanted they said again I would have to see optometrist AGAIN they said they would call me back to make another damn apt ITS been over a week in a half STILL have not heard back! Ever since this COVID started there service has gone right down hill think the masks are affecting there BRAINS not getting enough oxygen for good service looking into going to a different store apart from the kissimmee store NOT A HAPPY CAMPER! read more

I am so upset with this location. First. I went to get an eye checkup. Dr misdiagnosed my prescription. I couldn't see after I got the glasses. I went back and they had to redo the test. The machine was broken. They had to hand write the new prescription after 45 minutes trying to fix machine. I had to wait a week to get new lenses. When I went back to pick up the new lenses, they couldn't find my glasses. I needed a new pair of lenses because mine were scratched, they ordered the new pair. Wait another week to receive them. Once again, they couldn't find my glasses. Finally I received them and I couldn't see! The glasses were giving me headaches and I couldn't wear them for long periods of time. They were progressive but I could not see far. Went back to them, and was told that the lenses are the correct prescription and that I didn't know what I was talking about. Meanwhile, the tech didn't even have the courtesy to actually check the glasses. I Took the glasses home and tried again. Because I know I am NOT crazy, I called again. I take the glasses back to this location and was told that it was a manufacturer error and they are having a lot of problems with the lab. Finally, they went ahead and installed the new lenses. I can see now. All I got was a sorry. Nothing to say here, this is for all the trouble, gas and time you have spent because of our errors. I am really debating whether to go back. Very frustrating. Customer service means to make your customer happy so that they will return. read more

We had a glasses mishap at our hotel this morning. First day in Florida. We brought our pair with us without a prescription. Tim was able to get her prescription from the lenses and we picked a new frame. Ours was unable to be fixed so a new pair was our only option. He pushed them through and they were complete in just about an hour. We chose this location for its proximity to Disneyworld. It was easy to find and Timothy was easy to work with. The store was very busy being a Saturday but we were able to quickly get the help we needed. read more

I had an appointment today to get my eyes checked (at Lenscrafters) at the Florida Mall. It was the only place I could get an appointment the same day, so I took the appointment. They were VERY busy, and I was quite pleased with the service at the optician. I priced eyewear there, and with insurance, they wanted nearly $500. So, I decided to go elsewhere. Next stop Costco, where I've heard you can get really good prices on glasses. Not impressed with their selection of frames! So, next stop, Eyeglass World. I've seen advertisements for them on TV. They carried Ray Ban, which is originally what I thought I would wind up getting. I decided against them and got a pair of Armani Exchange glasses (which were actually even more expensive), but with the more expensive frame, and a BETTER quality lens than I was quoted at Lenscrafters - with transitions, and all the other bells an whistles, the glasses were $120 less (using my insurance as well). The location was very quiet, but it was a pleasure not having to fight tons of people. The service was personal, and I'll definitely be back! read more

Service in the store was great my only complaint was told it would take 2 weeks to get my contacts took over a month and every time I called I was out on hold to before I could ask for help and getting a manager was nearly impossible read more

I lost my glasses on my trip down to Florida. I called a few places, and this was the only place that said they might be able to turn around glasses in 24 hours. The staff and manager all did a wonderful job checking on my progress through the process (exam, selecting glasses, ordering glasses and paying). It took about 2 hours because they seem to be horribly understaffed; they were working their butts off! yet seemed to be taking extra time with customers who needed more help. I was so happy to come back the next day to pick up my new glasses. read more

I went to Eyeglass World because of their advertisements. I haven't been to the eye doctor in quite some time and was very pleased at how attentive and friendly the staff was. The problem that I had when I was there is that I spend a lot of time picking out frames and finally selected a couple of pairs (by one get one free deal) and was prepared to spend $200 on my frames. However when all was said and done the total was going to be over $400! I was honestly very upset at the jump in price. I normally wouldn't even consider spending more than $100 on frames but with tax money I thought I would get something nice for myself. I still cant believe that after all was said and done my total price jumped up $200! So now I am online looking at more affordable options. A bunch of people I know recommended ZenniOptical which I am finding to be so much more affordable than eyeglass world. I feel like they tricked me and I really didn't like that at all. I would never return here because of the dramatic price jump. In my opinion I don't feel that was right. I called today and was passed to a manager and let him know. He just simply told me that is the beauty of the free market. read more

I had a vision emergency as my 5 month old Lab ate my glasses. Yes, I was due for a new pair...but money is tight. Upon doing some research, Eyeglass World was within my budget even if they didn't accept my insurance. I was able to book an appointment that was less than 48 hours out which delighted me. Upon arrival I learned that they accepted my insurance, opted in for contact lens appointment while I was at it. Huge selection of glasses and most on sale for those who do not have insurance as well. Every member of the staff from reception to representatives to optometrist were extremely helpful and kind. Will make this my new eye doctor. They also had my glasses ready for pick up in just an hour! Who even does that!? Very pleased. read more

Don't even bother to go here if you have another option. When you walk in you are completely ignored it doesn't matter if there is 1 or 10 people in the store. Is like this every single time I come here. I'm done with ever doing business in the store again. Today I walk in with my wife and there are three employees working not one person acknowledges us. After standing for 10 minutes another person walks in and they are assisted. These people are very disorganized and they provide poor customer service. I currently have my wife my daughter and myself prescriptions here. We walked out today without being helped and we will transfer our business someplace else. read more

I got my prescription filled back in February of 2014 for buy one get one free frames in the $99 section of the store, of course that came with lenses. I paid about around $400. People, don't go there!! Since then I had to change out my frames 3 times and the quality of the frames were crappy. The first ones I had the shiny coat on the frames started to peel. The next two just wouldn't fit me properly no matter what. And I also am going to have to go else where to get new lenses because even from the beginning my vision just wasn't quite right. I didn't go back for the vision part because I didn't like the way the dr examined me. I told him that I was having a problem seeing out of one of my eyes and he didn't even acknowledge it. It's not worth it, their frames are poor and so is the quality of the exams. I know I'm not going back! read more

My wife and I live about 45 minutes from this store so I called to make sure that they took her insurance. The person on the phone assured me that they did an were in network. So after driving 45 minutes there and waiting another 30 minutes for some to help us turns that they were an out of network provider. So now because of traffic we are looking at over an hour to get back home . total waist of our time. read more

This was my 3rd time getting my eye exam and glasses here and all three times have been wonderful, everything was handled in a timely manner, everyone i spoke to was kind and it was an all around great experience! read more

This place is AWESOME!! Ms.. Gloria and Ms. Gabby really took care of me! I tore my last set of contact lenses and did not have a back up pair or glasses. I came in for an eye exam and got my glasses the same day! I was even short on cash and they made a deal with me! Thank you very much!!!! If anybody is still looking for a Christmas gift, come to 104 West Vine st, suite C, Kissimmee, fl 34741 (407)944-4240 and buy a pair of glasses 2 for $78!!!! read more

I'm not sure what the glasses are like, but I'm seeing positive reviews. However, I am currently on hold on the phone to ask if they accept the insurance we have. I was asked to hold when I asked my question and have been holding for the past 13 minutes. ..I finally got an answer. It was "NO". Almost 15 minutes holding for nothing. read more

I wish I could leave ZERO STARS August 9, 2018. HORRIBLE EXPERIENCE. Lenses sent to Mexico and Hong Kong for processing. and after three tries they still couldn't get my prescription right. I went in July 10 with my Ophthalmologists prescription in hand. Ordered progressive lenses of my frames, $340. I was told 5-7 working days and they cut the lenses on site. TWO WEEKS later they arrive and the left lens is totally wrong/blurred and they can see it. So they reordered it. Another 8 days it arrives again for the second try and AGAIN it is wrong and they promise to EXPEDITE for a third try. Again I wait another 8 days, no call from them so I call and find they were there yesterday and no one has called me and hadn't planned too today either. So I drive in to get a refund now 30 DAYS AFTER THE ORIGINAL ORDER and Four Round trips later. Waste of time and money with a bunch of amateurs! read more

This Eyeglass World has really great service! Everyone I've dealt with there has been really helpful & very patient. I'm a picky, indecisive customer with a super strong prescription & they took a lot of time, made a lot of suggestions & found me just what I was looking for. I really appreciated the help. Prices & selection are great and knowledgeable, pleasant people make this store excellent. :) Thank you! read more

Read really great reviews and the staff was wonderful and courteous. I would give 5 stars if Dr Sant was a little bit more courteous as well. He doesn't let you talk a full sentence without him interrupting and moves way too fast in explaining the exam, almost as if he's in a rush for the next patient. Will be going to another office. read more

I was not happy with the optometrist named Bial T Ghamem. He was rude and wasn't able to fit me into a contacts. I would not recommend this eye doctor to anyone. read more