I loved how the eye doctor treated me and he gave me the correct lenses for my vision. What I…read moredidn't love like is that you have to sign in just to pick up your glasses and have a pretty time waiting. Something I've never done experience and they give you soft cap not hard and it wasn't sheep I payed extra.

More empathy, and consideration. My appointment time was incorrectly registered in their list, but…read moreno action was taken to accommodate me earlier.

I had an appointment today to get my eyes checked (at Lenscrafters) at the Florida Mall. It was…read morethe only place I could get an appointment the same day, so I took the appointment. They were VERY busy, and I was quite pleased with the service at the optician. I priced eyewear there, and with insurance, they wanted nearly $500. So, I decided to go elsewhere. Next stop Costco, where I've heard you can get really good prices on glasses. Not impressed with their selection of frames! So, next stop, Eyeglass World. I've seen advertisements for them on TV. They carried Ray Ban, which is originally what I thought I would wind up getting. I decided against them and got a pair of Armani Exchange glasses (which were actually even more expensive), but with the more expensive frame, and a BETTER quality lens than I was quoted at Lenscrafters - with transitions, and all the other bells an whistles, the glasses were $120 less (using my insurance as well). The location was very quiet, but it was a pleasure not having to fight tons of people. The service was personal, and I'll definitely be back!

The eye doctor here is amazing he really cares and is super quick and helpful with contacts and…read moreglasses. Jenna was super helpful in ordering me contacts and made everything very smooth. Highly recommended buying contacts and glasses through Jenna.

I do not recommend this office or store. The worst care and customer service. I am a new patient,…read moreseen three weeks ago for a contact lens exam. The experience was just ok, and I couldn't walk away with the trial pair because they didn't have my prescription. I was told that in a week to ten days, they will have my contacts, and I would have to wear them for a week before they could finalize my prescription. A week later, I called, and they hadn't arrived. I have a high prescription and need my contacts. Ten days later, nothing yet, but it should be a day or two. Two weeks later, nothing yet. Now it's three weeks later and I called them an hour ago. I was told to hold while they checked whether they arrived. 20 minutes on hold later my call is routed to a machine that says they are now closed. It is Noon! Then it forwarded me to a voicemail, and then it said I couldn't leave a voicemail because the voicemails are full. Who is in charge and running this place? I've called back and am still on hold for over 30 minutes. I should have taken note of the bad service; all I needed was my contact prescription. As someone who's been wearing contacts for 30 years, this is the worst customer service I've ever experienced. I will update this to note how long it took to resolve.

Sad to say but I can no longer recommend this place! First on the eye dr side I was told if my eyes…read morewere dilated it would be 40 mins before the dr could take a measurement! Or pay $50.00 for a procedure that would eliminate dilation and dr could read right away! I paid the $50. Next person arrives and they are given same choice but their wait time is 25 mins with dilation! On to the eyeglass side! One technician- I left after waiting close to an hour for service! No apology or acknowledgment from the check in person ! Not a great way to run a business! This family of three will be going elsewhere for glasses!

I had a great experience at this location. The staff there were very nice and the doctor was very…read moreinformative. I was able to get the questions that I needed answered and also follow up visits created. I definitely can't wait to head back to this location. The parking spots were adequate but a bit tight and when I walked in, I was a bit confused ended up, going to the second floor and not realizing that the entry led to another entry and that's where I saw the waiting room. When I began to fill out the forms, the second form literally said that they may be a wait time or visit time up to three hours so to be patient, which I Actually appreciate it. Again the medical staff were amazing. And the doctor was awesome.

While waiting the Stuff is extremely loud and disturbing with personal loud conversations…read moreespecially for sick patients or people waiting for surgery. Some of the employees are very helpful. I did not care for the condition of restrooms, Very awkward and old appearance. Dr Cartwright has a lot of kindness and great demeano.

Service was actually better than I expected, was seen by Dr. THOMAS CHWE he was not only…read moreprofessional but very knowledgeable. Very thankful to see him today.

This was my old eye doctor and I had to go back to them because of a insurance problem.They were…read morewonderful.The front desk lady was kind and easy to understand and the eye doctor was kind and patient and easy to understand.The place was clean and the bathrooms were immaculate.

This is my third year coming to this place. Sharon is great as always. Doctor is very nice. Sharon…read morevery patient and answered all the questions I had. Thanks so much for a great customer service.

would strongly recommend avoiding this optical shop. From the moment I walked in, the place felt…read moreunclean -- dusty surfaces, smudged counters, and an overall stale smell that immediately made me uncomfortable. This is not what you expect from a business dealing with eye care and medical equipment. The staff was unprofessional and dismissive. Questions about pricing and services were met with attitude instead of clear explanations. I felt rushed, talked over, and treated like an inconvenience rather than a paying customer. Transparency was completely lacking -- prices were unclear until the very end, and even then they were explained poorly. Management was especially disappointing. Instead of addressing concerns calmly, they became defensive and confrontational. Any attempt to ask for clarification turned into an uncomfortable interaction rather than a helpful conversation. Customer service here is clearly not a priority. Between the cleanliness issues, the confusing pricing, and the rude behavior, this was one of the worst experiences I've had at an optical store. There are plenty of other places that are cleaner, more professional, and actually respect their customers. I won't be returning.

The staff that work in this office are remarkable. They tried to accommodate every situation that's…read morepossible to accommodate without doing the impossible. Friendly, courteous, prompt, professional, and compassionate. Answer all my questions answered all my concerns and assisted in resources for supplemental issues that I was experiencing I went there for two cataract removals, and the miracle of sight was restored to me, and I prayed to the Gods for professionalism, the intelligence and the hands of this particular doctor I submitted myself to be operated on by her abilities and life training and exciting to be grateful to. I found this, and I found them as a word-of-mouth from a family member. I'm grateful to be guided to this particular doctor and have a wonderful staff.

Well, this is embarrassing…read more Should I tell? Of course. So, after the Color Run, I had trouble taking out my contact lens. I have worn contacts for at least 7 years with only one minor mishap. This is the second, more ridiculous and expensive mishap. I had a big glob in my eye, and I'm sure the color powder had something to do with it. I wanted someone good to look at it. I found this place on my insurance website. Having no clue as to whom to choose, I decided to pick a doctor that appeared to have an East Indian name. Dr. Saira Choudhri. Perfect. The office was kind of hard to find, but I did after some driving around. It's across from the Loop behind the Vitamin Shoppe in a professional office park. I just felt like everyone in the waiting room was old. I was the only young person. The feel was clinical, and rather impersonal. It needs warmth. Not a discount, just an observation. Dr. Saira Choudhri is more qualified than necessary. More beautiful than necessary. So, here I am, with blue still coming out of my nose from color run, and now yellow coming out of eyes, with a gorgeous, overqualified eye doctor taking out my daily contact lens with no effort at all that I had been trying to get out for the past 3 days. And she tells me I have allergies in that eye, gives me my drops, and I am on my way. And I am suppose to see her again in 6 months. I felt as if I was dealing with competent people here who really know their stuff. It's a professional and clean environment, and would definitely recommend. I just don't think you'll go there to make BFF. See, told you it was ridiculous.

My dad had cataract surgery here about a month ago and regained 20/20 vision. Because of the care…read morehe received, I'm now bringing my mom here for the same procedure. We're always greeted with warm smiles, and wait times have been reasonable. We've had consistently positive experiences and feel confident returning.

Is it creepy that I consider my husband's ophthalmologist as a friend? I really like Dr Margaret…read morePoulos. First of all the lady knows her profession inside and out, but she treats you with kindness and respect. Everything I want in a friend. We have gone to Dr Poulos off an on as my husband's cataracts got worse and he recently had surgery to replace his eye lens. Dr Poulos consulted with us. She took the time to present the facts, help us decide and explain what would happen. Her staff is also efficient and caring. They work together like a team and the educate and prepare you for your procedure. They present you with a little kit and a folder with the exact instructions easily mapped out. Overall the kindness and caring I see in Dr Poulos is also reflected in her staff. They use the latest equipment to measure and gather the information for the procedure. They give you instructions written and verbal and call you before the appointment to make sure you understand exactly what to do. Our contact for surgery scheduling made it convenient and she was very nice as she worked to get both eyes completed before the holidays. The drops that you must buy for cataract surgery can be costly. Dr Poulos works with a pharmacy that delivers but more importantly they offer a really good discount. A co-worker went to a different doctor and paid $100 for each of 3 small bottles and my average for similar 3 bottles was $65 each. A significant savings and one I would not have known about except Dr Poulous negotiates to provide their patients an easy way to get the medication at a significant savings. The staff is really good about keeping the appointments on schedule with little to no waiting so they get you in and out. We saw another doctor before selecting Dr Poulos. They had us waiting for so long (in the waiting room and in the exam room) and when we did see the doctor we got a hard sell to upgrade out of pocket. I am so glad I checked with my friend on who she had used for her cataract procedure and was happy to get the referral to Dr. Margaret Poulos.

would strongly recommend avoiding this optical shop. From the moment I walked in, the place felt…read moreunclean -- dusty surfaces, smudged counters, and an overall stale smell that immediately made me uncomfortable. This is not what you expect from a business dealing with eye care and medical equipment. The staff was unprofessional and dismissive. Questions about pricing and services were met with attitude instead of clear explanations. I felt rushed, talked over, and treated like an inconvenience rather than a paying customer. Transparency was completely lacking -- prices were unclear until the very end, and even then they were explained poorly. Management was especially disappointing. Instead of addressing concerns calmly, they became defensive and confrontational. Any attempt to ask for clarification turned into an uncomfortable interaction rather than a helpful conversation. Customer service here is clearly not a priority. Between the cleanliness issues, the confusing pricing, and the rude behavior, this was one of the worst experiences I've had at an optical store. There are plenty of other places that are cleaner, more professional, and actually respect their customers. I won't be returning.

The staff was warm and welcoming. Although they were busy at the time of my appointment, they paid…read moreattention to me and other patients to let them know about the timing of seeing the doctor. The doctor was outstanding, clearly communicative, and personable. Lastly, the person, Diana, went above and beyond to help me pick my new glasses.

Atienden muy bien las perosonas, son muy amables y buenos optometras, atienden niños pequeños.read more

I'm not sure what went wrong with this place since it used to be very reliable. I got my eye exams…read moreand contacts through here with no problem in the past. Somehow reception lost all my records and I'm not in the system anymore. Whoever is working the desk now won't ever answer calls or return voicemails (I've been trying for 2 weeks now). Not sure how they get new patients nowadays since there's basically no way to schedule any appointment. Unfortunately going to have to go elsewhere, which is a shame since Dr. Evers was always so nice and it was pleasant chatting with him. It's not his fault at all, but whoever has been hired to run the front desk now is not doing their job.