Everything went well! All work was completed in an honest and professional manor. There was a…read morecomplicated electrical issue that was located and repaired!

If only I could give "0" stars... RUDE!!! RUDE!!! Took my…read morecar to get a diagnostic check. Called to pick it up. No discussion of what was done, what was checked, or what could be wrong with my car. I called and asked what was done, he asked what the name was under, put me on hold, then came back and said, "ma'am that vehicle was picked up".. I said I know, we just got home with it and I would like to know what was done and what's wrong with it. He said they didn't find anything.. if nothing is wrong, then why does my car have 1) a rough start 2) vibrates in idle and reverse 3) it shakes and acts like it wants to die 4) it died on my husband in PARK in the DRIVEWAY this morning. He said nothing was said to them about any of that. So I asked what they do in a diagnostics check. He said it depends on. I asked on what? "Ma'am it depends on the vehicle". I asked if was hooked up to machine or scanner or what's done... music started playing. He put me on HOLD. Without telling me. I waited SEVERAL minutes without anyone picking the phone back up, so I hung up and called back. I said that was "NOT COOL!" You put me on hold without saying a word and you didn't even come back. "Ma'am, I have 5 people here waiting. I'll call you back when I have time".. I said no.. that's rude! He was talking to me first and I want to know what's wrong with my car because nothing was said when my husband showed up. He was handed the keys and told to have a good day! He said plenty was said. So I asked l... again... what diagnostic was ran, was anything found because I need my car fixed. He said nothing was found that he told my husband he can try to change out the motor mounts (we ordered them the other day with transmission mounts also and they came in today), so something must've been said for him to tell my husband to try what he already had intentions of doing. I asked how a diagnostic can be ran and nothing show, when my car obviously SHOWS signs. They should've noticed when they drove my car to move it. "Ma'am, I'm hanging up. Don't call here again and don't bring your vehicle here anymore, we won't work on it".. I asked his name.. "My name is Shawn and I'm the owner and I'm telling you not to come back here again." I asked "WHY?!" I just wanted to know what was done. We took it for a diagnostics. "And we didn't charge you for that ma'am. Don't call back. Don't bring your vehicle back." .. And here I am. Writing a review to let EVERYONE know how rude and unprofessional "Shawn" and Gary's Automotive is! If there was a choice of "0" stars, I would've picked that, but I had to pick the "1" star. We have taken our vehicles there before with no problem, but not anymore. Not after today. VERY RUDE!! VERY UNPROFESSIONAL!!! ("Shawn Grisham" is the owner of "Gary's"). Go somewhere else. Don't waste your time or money on a place that's unprofessional!! *Adding that my husband said that Shawn cut him off while he was trying to tell him what was wrong with my car, to talk to another customer about a $4,500 transmission job... you don't do that! You don't just cut people off and turn to the next.

I drive this old POS GMC that has as of late needed a jump start every day to get going, right... I…read morehit up Advanced Auto (S14th) had them check the alternator. It was kicking out beats like a base drum... Pulled it and picked up a replacement for $45 that only generated 9.5 volts.... Not enough to start or maintain a battery. Called up and asked for what options I had , they let me know that they would replace it or refund my money WELL; The one I picked up & installed seems to be working well. Half the price of a NEW or Auto Parts Store one I'm pleased. Worth A Try If Needing Parts on an old beater like mine, or looking to save a few bucks. Give them a 4 now if service is the same next time maybe a 5... Check them out.

Came looking to buy some Jeep specific bolts, because the Jeep dealership in town wanted $40 for…read moreFOUR of them. I ended up leaving this place with an unexpected treasure trove full of aftermarket Jeep parts for next to nothing. Me and the guy who sold them to me will know exactly what happened that day, out of courtesy, I will refrain from any further comments about it. Just know everyone that worked here was very professional, courteous, and friendly. Even after they discovered they had misquoted me FAR below the market value of the items I took home with me. Would and most likely will be shopping here again.

One of their drivers backed into my truck at a tractor supply and if it wasn't for another customer…read more who saw the whole thing, the tow truck driver would have just driven off.

Their phone etiquette is really terrible. Not a very good way to run a business!! Sorry! I don't…read morehave another 85 characters to add and I said all I have to say about their shoddy customer service. It amazes me that businesses think they can get away with being rude on the phone and go unnoticed.

This is my go to O'Reilly's auto parts, every time I go in there they have the part that I need. I…read moreexpect to go back whenever I need to get parts for my vehicles. The staff there is really nice. I will be back again.

I love O'Reilly auto parts because they always have what I need, but this store needs help with…read morecustomer service skills. Three employees present...2 just milling around doing menial tasks while I have to wait for an employee, who is on the phone, just to pick up an online order.

I had the pleasure of crossing paths with Chris Angel at this store. Excellent customer experience…read more I was helping a family member get her car back to running after the last person who"helped" actually stole her battery. Angel helped me significantly with not only the battery, but finding replacements for the other missing parts. He's very proficient and friendly.... Go see him he knows his stuff! Advanced Auto, give this man a raise or bonus or whatever y'all do to recognize employees that go above and beyond for their customers!

From the owner: Your local Advance Auto Parts at 749 Ambler Ave in Abilene offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Fast service and torque converter kicks ass. Called and told them what I had and what I wanted to…read moredo and they nailed it. Will be using for all my converters from now on.

freak show converters are the best. have been using them since 2018 with great results. thier…read moreservice is A+. would highly recommend!

Very helpful customer service. They were very knowledgeable…read moreand knew exactly what I was looking for and was able to explain to me how to use it

This is still my favorite parts store. You can buy parts anywhere, but the real difference is the…read moreexperience that the employees have. There are four or five people at the store that have worked here anywhere from 10 to 20 years. It's impossible to Measure how much help Their experience is. Prices at all parts stores are getting absolutely ridiculous, but there's nothing we can do about that. If you happen to come to this store, ask for Calvin. He's the best!

I think all parts stores about the same. I come to Oreillys because a relative works for them…read more Prices are about the same wherever you go. Good service and knowledgeable people are what makes the difference. Most can't tell you anymore than what the computer says. If you find a good parts person, follow them wherever they are! It will save you a lot of problems and return trips.

I picked up a nail in the tire of our trailer and needed to get it fixed. O'Reilly Auto had a plug…read morekit. Its not as easy to use as I had remembered after and hour working with it I aired up the tire. The patch held and I was up and running again. Found them to be very helpful and knowledgeable.

I went in for an oil change today after they told me yesterday that they could do it but when I…read morearrived to the Walmart off highway 351 I was told when I got there that they couldn't do it. So again I showed up this morning didn't have an oil change done waited for a little bit and then I went to pay for my oil change which I requested the 288 one I ended up paying 40 bucks well I asked him why they said it's because the oil filter. So they charged me for an oil filter as they were out of my oil filter that supposedly fit my car and did not have the decency to come ask me if I wanted them to put it on or not they just did it and decided to charge me for it. They have horrible communication skills the cashier has no customer service as she kept telling me I'm just a cashier. The manager that was on duty was trying to explain to me the charges which I then let him know there was no communication to give me the opportunity to pick if I wanted to stay there and have it done with the higher oil filter or go somewhere else, I demanded my money back which they did give me but I would not suggest going to this Walmart for oil changes long waits and they do what they want to do.

Great way to waste an afternoon. If you enjoy getting the run around, buying your own filter for…read morethem to install (they were out), and terrible service then this is the place for you! 3.5 hour wait time but at least the other customers waiting were a joy. Shared complaints and good camaraderie can really turn a frustrating situation into something memorable, or at least bearable. Oh and they gave us the wrong car keys.

As we approached Abilene on I-20 during a cross-country trip, the rear end of our car, pulling a…read moretrailer no less, had become so noisy that we couldn't ignore it any longer. We went to a hotel and I found Proctor Automotive on Yelp. The first thing Monday morning I pulled in and asked them to diagnose the noise. It was evident that this was a very busy shop and I wondered if we might not wait around most of the day just for an estimate. The service writer was very courteous and seemed to understand the spot we were in, but said that he couldn't make any promises about turnaround time, given how busy they were. On the way back to my hotel the courtesy driver also gave me little assurance about a speedy repair and told me that Proctor had 8 full-time mechanics working 50 hours per week. Mentally I tried to accept the idea of spending several days in Abilene. No more than an hour later Proctor called with a stethoscope diagnosis that the rear pinion bearing was the source of the noise and they were going to open the cover and look inside with my OK. In another half hour I got another call saying that all the bearings in the rear end must be replaced, given the amount of metal debris they found in the oil. Still no real estimate of how long any repair would take. After another half hour, the owner himself (Jimmy) called to give me the bad and not-so-bad news. The repair was not going to be cheap, but they had located all the parts and he assured me that their rear end mechanic was a real expert who could set it up to operate like new. The best news was that they were going to do their best to get the car out that same day! Sure enough at about 4:00 p.m., I got the call that told me that my car was ready. I could have hugged them all--I guess it's a good thing that I was on the telephone and not talking face-to-face. :^\ The final report is that we put 4500 miles on the repaired rear end, still pulling a trailer, and it never gave us a moment of concern during the rest of our long trip. I was shown some pictures of some of the classic cars that they work on at Proctor. Apparently they even do some restoration work. This is no ordinary shop and they have been around for a long time in Abilene. I wish they were in my home town.

This was a 5* review originally in December 2022 after they did a good job on my Audi S4's brakes…read more Two repair jobs later: Quality: 1/5 Value: 0/5 Length in shop: 3/5 Authorized work completed: 1/5 New score: 1* I don't know what happened to their quality of work, but it's absolute garbage now, bordering on scammy. I don't know if it's under new management or just gone to hell. 1 month and $4,300 for a battery, a greasy steering wheel, and lies, without ever fixing the primary problem on a basic car. I brought in my wife's 2005 BMW 325Ci, which is a simple car to work on, unlike my S4. 1. The primary problem was a steering pump reservoir and possibly the pump that had broken (No power steering). 2. The brake light was on, presumably because of a bad sensor after a previous brake job elsewhere. 3. Battery replacement. After a month in the shop and paying $4,300 for repairs, the steering pump wasn't fixed; the power steering cut out halfway through a 6-hour trip, and I had to drive without power steering for 3 hours. The brake light is still on, and they charged me for replacing the sensor, but they either didn't do the work or didn't bother checking if that resolved the problem. Now the ABS light is on, and so is the check engine light. I should have been clued in that they didn't do the work when I picked it up covered in oil with the dash still disassembled. The freon had also leaked out, presumably while it was in storage before going to the shop, which was missed. It makes me think they just checked boxes on a charge list without actually doing the work. They charged a LOT for an inspection, which they did; they diagnosed things, many of which I approved, such as the steering problem, which they completely failed to even address, alignment issues, which seem terrible, as well as the brake light, which is still broken, and the car pulls to the right under braking now. They also recently did a brake sensor on my S4, which they put in a bad sensor, didn't check it, I drove it home, had to return, and they had to order a new one, which I now can't get back to the shop to have them complete the work, having moved 6 hours away. I wasn't going to update the review over the Audi; stuff happens, but after the BMW, I wouldn't recommend taking any car here for any reason. This is not acceptable. Twice now, and over $5,000 later, my cars came out worse after going to this shop than when they went in. They will be making this right, and as a 45-year AAA member, I will be notifying them of the horrible service because they probably shouldn't be listed as AAA-approved.