If only I could give "0" stars... RUDE!!! RUDE!!! Took my…read morecar to get a diagnostic check. Called to pick it up. No discussion of what was done, what was checked, or what could be wrong with my car. I called and asked what was done, he asked what the name was under, put me on hold, then came back and said, "ma'am that vehicle was picked up".. I said I know, we just got home with it and I would like to know what was done and what's wrong with it. He said they didn't find anything.. if nothing is wrong, then why does my car have 1) a rough start 2) vibrates in idle and reverse 3) it shakes and acts like it wants to die 4) it died on my husband in PARK in the DRIVEWAY this morning. He said nothing was said to them about any of that. So I asked what they do in a diagnostics check. He said it depends on. I asked on what? "Ma'am it depends on the vehicle". I asked if was hooked up to machine or scanner or what's done... music started playing. He put me on HOLD. Without telling me. I waited SEVERAL minutes without anyone picking the phone back up, so I hung up and called back. I said that was "NOT COOL!" You put me on hold without saying a word and you didn't even come back. "Ma'am, I have 5 people here waiting. I'll call you back when I have time".. I said no.. that's rude! He was talking to me first and I want to know what's wrong with my car because nothing was said when my husband showed up. He was handed the keys and told to have a good day! He said plenty was said. So I asked l... again... what diagnostic was ran, was anything found because I need my car fixed. He said nothing was found that he told my husband he can try to change out the motor mounts (we ordered them the other day with transmission mounts also and they came in today), so something must've been said for him to tell my husband to try what he already had intentions of doing. I asked how a diagnostic can be ran and nothing show, when my car obviously SHOWS signs. They should've noticed when they drove my car to move it. "Ma'am, I'm hanging up. Don't call here again and don't bring your vehicle here anymore, we won't work on it".. I asked his name.. "My name is Shawn and I'm the owner and I'm telling you not to come back here again." I asked "WHY?!" I just wanted to know what was done. We took it for a diagnostics. "And we didn't charge you for that ma'am. Don't call back. Don't bring your vehicle back." .. And here I am. Writing a review to let EVERYONE know how rude and unprofessional "Shawn" and Gary's Automotive is! If there was a choice of "0" stars, I would've picked that, but I had to pick the "1" star. We have taken our vehicles there before with no problem, but not anymore. Not after today. VERY RUDE!! VERY UNPROFESSIONAL!!! ("Shawn Grisham" is the owner of "Gary's"). Go somewhere else. Don't waste your time or money on a place that's unprofessional!! *Adding that my husband said that Shawn cut him off while he was trying to tell him what was wrong with my car, to talk to another customer about a $4,500 transmission job... you don't do that! You don't just cut people off and turn to the next.

We were in the middle of a twelve hour roadtrip when our check engine light came on, then began…read moreflashing. AutoZone could not find any specific issue, but recommended we see a mechanic. Every other place we called was unable to see us today. Gary's Automotive discovered we were basically out of oil (Jiffy Lube did not recommend an oil change for another 2k miles). They topped us off and sent us off with well wishes. Fast, friendly service! They were lifesavers! Thank you!

Well, it's a parts store. Buts it's the closest one to my house. And the guys behind the counter…read moreare great, knowledgeable and friendly. They haven't let me down yet, or sent me home with the wrong part. Good job guys. For a small store, there's sure a lot of stuff in that back room. I'll be back.

Great place. Trustworthy mechanic shop. Would recommend for sure went to get brakes changed.read more

The guys who work here are very nice, easy to talk to, and seem to be honest mechanics…read more They do state inspections. They do very strict inspections and they are on point when it comes to every little state requirement. They won't send you out the door with an unsafe vehicle. If your vehicle isn't up to the exact standard for state vehicle inspection, they will not let you go unsafe. They will be sure to tell you exactly what is wrong with your vehicle, no matter how minor the detail, and tell you where to go to have it corrected. So, they are nice guys. Very honest and friendly, and helpful yes. And, most importantly, they will not pass your vehicle if it is unsafe.

Went to Advance Auto Parts Store on S 14 St. What a great experience with Shawn and Patrick. Will…read morebe my go to place for all my Auto needs.

Been doing business with them for over 50 years, back when they were Western Auto. Have a…read moremixture of 1963, 1989, 2002 & 2013 vehicles. They are knowledgeable people who are also courteous. And if they do not have the parts, will order it and get it over-nighted when possible. I drive past two of Advance Auto Parts competitors to get to their store, and it is always worth it. Have used their online ordering a few times, and it is also convenient.

I called last week and was told they could replace my bumper on Monday at 1 PM. I arrived at 12:45…read morePM. They took my truck in at 1 PM and they finished at 1:45 PM. The time it took I watched an office working like a very well oiled machine. The owner and staff knew their products and prices without consulting lists or manuals. This, to me, shows a professionalism that is rarely found in businesses today. THIS is why I return to this business with every truck I buy. Thak you Chad and staff for doing what ya'll do.

I went in yesterday to get an estimate. Nobody was behind the counter. I waited. People were in…read morean office talking, noticed me and ignored me. I waited for a little while, then finally left without getting any assistance. Fortunately, there are other places in town where I can spend my money.