Had them come over to a rental home to fix a boiler and they never showed up. Waited an hour and a…read morehalf. Called the office 2 times and was told they were on there way and "almost there". Still no one shows up and then I try calling again and they won't answer the phone. I called my fourth time and again no one answer. They never once called me.

My furnace kept shutting off and I couldn't get the house warmer than 60 degrees. It had just…read moresnowed and the high was 20. I left a message before 8 and they got back to me within 10 minutes, and were able to come out that day at a time convenient to me. Showed up on the dot and promptly figured out what was happening with my furnace. They were able to fix it within an hour and the total cost was under $200. They also gave practical advice for regular maintenance and care. Very nice and honest people with great customer service.

Our furnace and A/C were over 15 years old and under warranty. During its tuneup up time found out…read moreheat exchanger had a crack and surrounding area was rotten. So started to do my homework. After checking w 5/6 diff HVAC companies, found out owner of Shackelford Mike was great to work with and gave us a very reasonable price. The installation was piece of cake for Jim and Justin, they did great job and also ahead of time. Jim explained how to use the new thermostat and walked us through all the new equipment.Can't say enough about Shackelford!! Special note about Mike Hoffer (the owner), he was incredibly helpful, responsive on the first or second ring of my call and assisted us choose a unit and answer many questions through the weekend; and they were able to get a new unit installed for us within 2 days. It's a small company with a small crew but their customer service was excellent; pricing seemingly competitive. I definitely recommend this small but very competitive for HVAC system assistance.

Shackelford HVAC vendor the builder used on my dream home I built in 2021. They were really a…read moreletdown & I'm here to remind all people building homes, you have a choice in your HVAC provider & I recommend you choose someone other than Shackelford. I built a large 4K square foot home with a basement (50% above grade) that is absolutely frigid during the winter. It was impossible to get the temperature above 62 degrees & it was in the 50's during the coldest days. I reached out to Shackelford about this &, after being ignored frequently, they finally replied & said I, "should have installed a zone system like we offered." This sounds reasonable EXCEPT that I never spoke with them during the build. I only indicated to my builder that I wanted top of the line equipment, which Shackeford was all to happy to price. So there is an element of dishonesty, and I have full proof of their claim & our email history. As mentioned, picked out all top of the line equipment from the Carrier Infinity Greenspeed & Renewaire lines. I even added a humidifier & an ERV air exchanger. I was willing to spend whatever was required to get good indoor air quality. And Shackelford never thought to tell me during the build that 1/3 of my home, which had a bedroom, living room, 6 above grade windows & a kitchenette COULD NEVER get warmer than 62 during the winter. Nobody told me. When you spend many thousands of dollars upgrading your HVAC to a top of the line system, you have a reasonable expectation you would be told keeping almost 1/2 the house above 62 in the winter would be an issue. Shackelford never gave me this courtesy. I asked Shackelford to help me find a solution, so they said they'd contact the electrician & get back to me. They didn't get to me for almost a month. When I expressed frustration with the timeline since winter was approaching, they threatened to not help me find a solution unless I did everything their way and didn't complain when they missed contact deadlines. That's when I withdrew from dealing with them. I realized then that they absolutely refused to stand by their work (design counts as work) Also frustrating about Shackelford is whomever managed email wouldn't communicate with the person you spoke to on the phone. So then I'd get denials via email about prior conversations. They have no way to track communications or responses but are happy to revert to blaming you if there is any confusion, even though I wasn't the one confused. But It's really frustrating to deal with them when they make things up out of the air (like the zone system). Save all communications with them. I solved Shackelford's problem with a high-powered, in-wall, electric heater from a local firm. It was over $3500 & while it does warm the basement, the quality of the heat is not great. The high demand economy has made Shackelford very arrogant & convinced that they never do anything wrong, so they never try to fix problems & ignore problems they created. Until their are financial consequences where builders stop using them, they will continue to design bad systems & run away from the customers they inflicted them upon. In some areas, the system Shackelford designed wouldn't even be up to code. If you are considering building a house, ask your builder to use a different HVAC vendor than Shackelford. If you are finishing a basement, DO NOT USE THEM. Shackelford is happy to take your money & happy to blow you off + blame you. But they're terrible at fixing problems. I've built 4 houses since 2006. Shackelford is the worst vendor of any sub-contractor any builder used. I referred friends to this builder, who built a Parade home with them based solely on my recommendation. I have to move to the West side so I'm building again. But I won't use Weber again because of Shackelford, & I'll show them the receipts when I'm done. Until financial consequences occur, Shackelford will continue to treat you badly. My advice is don't create a risk where Shackelford can treat you as badly as they did me.

We woke up to our house at 60° with the outside temp around 15°. Our heater made a jet engine level…read morenoise then went silent. We called the on all line and quickly received a callback. Brad made it to our house quickly and was able to get a replacement part in Madison. He was kind, courteous, and acted fast. We have used this company before for our air conditioner and they were amazing then as well. At that time we called around and they had the best prices as well. We will absolutely use this company again.

I thought I needed a new furnace because of a failure occurring in my current unit. I contacted…read moretwo companies and received quotes for $2000-$3000 for the repairs. My furnace is 12 years old and not inexpensive so I was not very happy about this. It was a coin toss as to whether to fix or replace. I called 5 local companies to receive quotes for a new furnace and they were $6,000-$8,000. OK was the last company to come in. The salesman, who is very knowledgeable and surprisingly honest, told me my furnace could be repaired for under $1,000. He could have just quoted me for a new furnace like all the others but didn't. I was thrilled. Josh, who had 30+ years experience, came in, found the problem, and my bill was $230. Who does that? I hope something else breaks so I can feel this good again.

Rich and his team of skilled electricians do fantastic work…read more We bought an older house that still had some left over knob and tube wiring in places. We brought them in for a quote on replacing the knob and tube as well as installing new switches, outlets, and lighting fixtures. Not only did the quote come in at a reasonable price, but the job was truly well done. The attention to detail in all of the new installations is obvious, and their knowledgeable suggestions helped us make informed decisions about where to place things. We made changes to our requests several times during the job, and each change was met with confidence and implemented quickly. I really couldn't be happier with the work.

If they ever called me back Id know the level of quality work they do. Unfortunately after 3 voice…read moremails over 2 weeks to both guys I haven't been called back. Ill remove this review after I get a call back, until then, 1 star.

On Thursday morning, I inquired about a cooling system quote, from Todd Fowler, as mine was…read moreinoperable. within a matter of a few hours, he was at my residence, which I believe was on the outermost fringe of their normal coverage area. I was promptly given a quote for a necessary new cooling system . I was then informed I could be scheduled in for first thing Monday morning. I agreed. Friday morning, I was contacted by Todd, stating that he had an unexpected schedule change, and he could do my install that day. my response was yes. His workers were dispatched to my residence , and in just a few hours , I received a call from his workers, asking if they could close up all my windows , and get cooling system working on cooling my home. I came home to a cool home, and the workmanship was outstanding. From the initial contact , to a complete working install, was less than 24 hours. Great job! DeWayne Rasmussen

Fowler heating is a great business for furnace and air.They are very timely, friendly and effecient…read moreand knowledgeable, honest and reliable.

Thanks Bruce! Great service, some solid advice and maintenance tips and also a good ol' RED GREEN…read morequote to top it off. Glad my tub is operational again- gotta wash them kids...

Was soo pleased they put in A Water heater in like 4hours. Rob was courteous and cleaned up…read moreeverything. Very fair price! HIghly recommend this company. They were out the very next morning to replace it.

Had a Great experience with Hill Electric responding to my call after the Big Thunderstorms and…read morerains. Jill in the office was great to work with and Mark and Brent knew their stuff.

I have used Hill Electric several times over the last decade and have had good results. However,…read moreover the last 3 years I feel as though their communication within their scheduling process is slipping. In my last two communications while scheduling work to be done, and confirming a time schedule, along with a process for communication outlined and confirmed by the scheduler via email, the electricians did not receive the communication properly. The time "windows" for an appointment are too wide. Because of this, you may want to plan on "waiting" for an electrician to show up, or they may show up 3-4 hours earlier. If you choose to use Hill Electric plan on being available all day. If you have a job, you may want to take a day of vacation to make sure you are at home all day,..to meet "their" schedule. They don't seem to respect a customer's time schedules. Then again,..there are so many new homes and apartments being build in this county,...they probably don't need to solicit business, and thus, may be ok with losing loyal customers. Just a thought.

My wife and I are so happy we found Leading Edge. Service is impeccable and prices are more than…read morefair. I could go on and on, but the point is simple - there isn't anyone better in the Madison area.

Our A/C stopped working on one of the hottest, humid days of the year yet. Every repair service we…read morecalled about getting it fixed was booked out several days and wouldn't fit us in--except Leading Edge. They came the same day we called and had our A/C humming again within 15 minutes. Leading Edge was super friendly, professional, and affordable. I highly recommend them.