Very helpful in picking a frame for my particular needs [I am rough on frames]. I had used a…read moredifferent optometrist, but they confirmed the prescription. Courteous. Fair with pricing. Prompt service. Excellent successor to Dr Wood who retired not too long ago. Best in Ithaca [Have lived here 40 years].

Truly outstanding customer service. I bought my eyeglasses in 2013 and yesterday I broke one of the…read morestems. I stopped in this morning to see if they could be repaired. They were unable to exactly match the stem since those frames had not been made in a few years. They came up with a close match and made the repair in a jiffy. I asked what I owed and was told "No charge." I recommend them most highly.

I would highly recommend Clarity Eye Care! The staff is incredibly friendly and professional and…read morecare so much about their patients. I had an amazing experience with them!

The progressive eyeglasses were unuseable because the lens area was too small to support the…read moreprescription. After spending $1,378 on two pairs of glasses, I mistakely believed Clarity would stand behind its work. They said would "make us happy" and offered a refund, but then refused to answer many phone calls, emails, and letters when we asked for one. It is insulting to be treated by Clarity in such a dismissive and deceptive way. I have never been treated in this way by any business. I wish I could give Clarity zero stars and sue them in small claims court.

Disappointed that my eyeglass frames were not cleaned when new lenses were installed. Dirt and…read moregrime was left in the frames and is visible from the side. I called and reported the oversight but they said cleaning the frames before installing lenses is an added instruction. Huh? It seems pretty obvious that before installing brand new lenses that the frames should be prepped and cleaned. Not very happy with this laziness.

Earlier this week [I believe Wednesday] I had to make an emergency trip to IECA because I had…read morebroken my glasses in a hot tub accident. Seeing as they were the first ones open, I had picked them solely for that reason. I gathered up my two glasses fragments and off I went. When I arrived, I was confused - they had been open only 45 minutes, but they already had a wait for a repair. Concerned, I went to get a little coffee-and, returned in about 40 minutes, and they still hadn't gotten to my glasses. I was a little surprised, but I chose to wait. The technician [whose name I did not get] picked up my broken glasses after about 10-15 more minutes. Needless to say, the technician was EXCELLENT. Most places near DC where I live would have driven the screw, swiped a cloth at the lenses and called it a day. The technician: drove the screw to repair the glasses, replaced my nose pads, re-adjusted my frames back to how they originally fit, and sealed the screws with nail polish [probably common to others, but unheard of to me]... for NO charge! In fact, she refused my offer for payment, and told me to spread the word. So here I am, spreading it. EXEMPLARY customer service.

Knowledgeable and caring staff with excellent customer service. A large selection of frames to…read morechoose from with expert help in the process of fitting and style selection, as well as, a doctor on site.

Excellent friendly and professional service. They are more expensive than the chain stores, but…read morethe wide selection of products and personal service makes it worth the cost.

The very best place to go in Ithaca for all your vision needs. Dr. Wood's office is kind and…read moreattentive, they don't try and fleece you by trying to sell you a lot of stuff, and the eye exam is thorough and precise. Having briefly gone elsewhere to one of the big name doctors, I am back here and will stay here. Simply the best.

Dr Woods is very knowledgeable, warm and funny. I have been going to him since I was very young! He…read moreis a great optometrist!

I feel like I am in great and caring hands with Dr. Curran and the staff at Whole Picture. Wish I…read moredidn't have to pay for parking, but that's the only complaint. Otherwise wholeheartedly recommend!

Excellent service with kind doctors and staff. Front desk staff are very knowledgeable about…read moreinsurance matters as well.

Overall, I had a good experience. The staff was extremely welcoming, it's well maintained and very…read moreclean. There was little to no wait time. I will say, before you go, check with your insurance prior to going. I assumed I was going for a routine eye exam which meant I wouldn't have a copay. However, I found out after speaking with insurance and calling the office that "all eye exams are considered diagnostic due to it relating to the health of your eye, not just your vision". I don't mind paying the copay for the extra service. That aside, I saw Kristy Dean and she was very friendly, explained everything well and made sure to answer any questions I had. They do ask if you'd like to try the new lenses they offer. However, I didn't receive any backlash for opting out nor did Kristy try to continue pushing them after I opted out. It's important to add that I do buy my glasses online (it's far more cost efficient), so I can't speak to that end of things.

TLDR: My wife and I had new patient eye exams at Sirgany and everything seemed to be fine until we…read moreboth decided we did not need to buy new $800+ glasses with fancy prism lenses from them. Due to incompetence, shirking of responsibility, and shady nickel and diming, we will not be returning. I should have taken it as a hint that appointments were so much easier to get here vs. Cortland Eye Center. I can't speak to how good that place is, but it can't be any worse than Sirgany. First, during my wife's exam, Dr. Sirgany said my wife's eyes had gotten slightly worse, yet the prescription we received showed a dramatic improvement in one eye. Hmm... After multiple attempts to brush away our concerns without listening to details and just saying "improvements happen sometimes," the staff FINALLY talked to the doctor, who admitted his mistake. I would have had no problem with this, as it was simply a 0 where a 1 should have been. Not an enormous deal. It was the multiple phone and in-person conversations with staff who were unwilling to even fathom a mistake had happened that were the bigger problem. Had I not been persistent, my wife would have ended up paying for glasses with the wrong prescription. We're not done yet, though! A couple weeks later we both received bills from their office for co-pays. That's weird... My insurance specifically says that a routine eye exam is fully covered. Well, because we both simply mentioned symptoms that either a) do not affect our vision or b) are incredibly common with no clear links to our vision, they submitted diagnostic codes for these "health issues" to my insurance company. This changed our appointments from a routine exam to a clinical/specialist visit, incurring a co-pay charge. There was no discussion from the doctor that this was happening either. The insurance company said all Sirgany had to do was submit a corrected claim with routine codes (like they should've done in the first place). They refused. I've always been open with my doctors during checkups, discussing potential problem areas, and I have never been charged a co-pay for routine visits. I guess we should've kept our mouths shut with the Sirgany office.

Dr Schwartz office has gotten me seen very quickly and was able to work around my busy schedule. He…read moreis very thorough and explains the procedures clearly. I appreciate his expertise and kind professional demeanor. My husband uses him too & is equally just as pleased with the care he receives.

Tried to call this office. Left two messages for a call back never received one. I've been calling…read morethe last three days and either no one picks up the phone or they pick it up. Don't say anything and put you on hold. Either just terrible service or extremely understaffed.