Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

lease renewal department. Ms Stephanie steps in action and went above and beyond to help me with my…read morenew contract . I truly appreciate her knowledge and friendliness. kudos to her

I received my deposit refund check and the check was returned. I was informed by the company it was…read morea banking error and another check was reissued. I recently deposited this check into my account and I'm waiting to see if this one clears. On top of that they rent to just about anyone. Their communities are trash and full of crime. The homes are poorly built and managed. Maintenance is a joke and the list goes on and on.

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

My experience with RMG Management was extremely disappointing. After moving out, they attempted to…read morekeep my security deposit without a valid reason. I had to take the matter to court to defend my rights. Once the case was filed, they quickly tried to reach a settlement and return my money, which says a lot about the situation. It was a stressful and unnecessary process that could have been avoided if they had acted fairly from the beginning. Tenants should be very careful and make sure they document everything when dealing with this company. Based on my experience, transparency and fairness were lacking.Anait Diaz.

I worked with Leroy from MR and can't say enough. He spent the whole day driving my brother and I…read morearound to many different new homes and tours. He was knowledgeable and patient. He helped do some negotiating for us and we found a great home in our budget. The Marshall Reddick team helped make the process seamless. We had questions after the purchase with warranties and Leeroy helped connect us with the builder to answer all our questions. I would highly recommend working with Marshall Reddick.

I can't say enough great things about working with the Marshall Reddick network for real estate…read moreinvestments. Purchasing an investment property in Texas through Marshall Reddick was super smooth, and having them be my property manager means I don't have to constantly deal with things like lease renewals, annual inspections, and maintenance issues -- Heather Foster's team handles all these things proactively and gracefully. I've also done several of their lucrative private money lending opportunities which I love can be viewed and set up all through their website. As a tech guy myself, being able to do things like that online is a huge plus. I would highly recommend Marshall Reddick for all your real estate investment and property management needs.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

Great Service! Bayou City Luxe was responsive and helpful. Worked with me and my needs, would…read morerecommend to everyone.

Amanda and tatiana were amazing helping me get into my new unit, loving it so much, thanks to those…read moretwo

PLEASE DO NOT RENT HERE‼ SCAMMERS‼ THEY WILL ROB YOU BLIND‼ SO CONVENIENT THEY'RE NO CAMERAS ON THE…read morePROPERTY and now with the new management there is NO SECURITY ‼ IF I COULD GIVE THIS PLACE ZERO STARS I WOULD! This is a horrible place to live, the company is not trustworthy. I've been here for 1 year, and from the moment I reached out to them it was nothing, but broken promises. I'm so hurt because my family, and I relocated here from Illinois which was a different adjustment in itself. They ONLY care about MONEY, NOT YOU or your property/personal items or your safety. Management has changed 3 times since we've been here. I prepaid them 6 months in advance BIG red flag. Let's fast forward to my current issues. They attempted to go up on our rent $250 without property notice I advised that's not practical or legal you must give notice in any state. At that point I gave verbal, and written notice of move out. That I will not renew my lease. I've made several service orders with new management (since October 2021) they never filled the orders. How ironic when I decided to go out of town for the holiday 12/18-01-02 now maintenance is available to fix issues, they go in my unit without 24-48 hr NOTICE only to not fix what was broken I have it in writing PLEASE DO NOT ENTER MY UNIT WITHOUT NOTICE and MY PERMISSION! When I made it back in town I come home to a 25 page lease renewal with all my information in it on my front door that's been there for 2 weeks by a young lady name Teresa Sanchez (TJ) after her manager Lori admits of telling her to take it off (I was actually on the phone when Lori told her too) I'm out of town in good faith I thought it was done. When I entered my unit there was a letter on my sofa saying we went in your unit on12-20-21 to fix repairs. I was so angry that they would go in without notice or my permission, clearly the service requests were not an emergency because it took them over 2 months to fix. I go in my room I noticed things were out of place and missing! A substantial amount of money, material items, fur coat was in a place I didn't put it as if they would come back in to get it, projector, and other things. Of course I made a police report IMMEDIATELY, then contacted management Lori who refuses to give me corporates information said "I trust my worker Greg/George (not sure which is his name) I don't believe he would do this.'However, there was a trainee in the unit with him!!!" Why isn't her name on the paperwork of entry, why didn't they fix the issue, why are my things missing? I am so hurt at this point, not even an apology from anyone!!! I even advised bring me back what they have left don't just leave us with nothing. No force entry, nothing big stolen out of unit i'm sure maintenance couldn't explain leaving someone's unit with 4 big TVs! Do yourself a favor and DO NOT RENT HERE WARN YOUR LOVE ONES. I feel so violated. These people have no interest in communicating with me, they gave me the run around when asking for corporate's number/email, but decided to respond to a google review advising speak to them directly and they don't appreciate the harassment. I have not seen or spoken to these people since 1/2/22 when I asked them to shed some light on this situation in which they refused. So I left this situation up to my legal team. Please, don't be fooled by these scammers. I have reason to believe Lori and Greg/George are a couple, and Tj is a liar and not to be trusted either. I hope this helps someone, who knows how long their scheme has been going on.

We found Honeywood Realty through Yelp and the experience has definitely lived up to our…read moreexpectations so far. Diane has been extremely resourceful and budget conscious as our agent and a property manager. Very professional & quick to respond via messages & emails. Quick turn around time for finding, screening tenants & getting them in. We've been working with them since the last 3 months and this is ongoing relationship for us but so far we're extremely happy to have come across Diane & Honeywood Realty.

Totally unprofessional. Pushy, condescending, and quick to shift blame…read more Does the bare minimum, but acts like they're doing you a favor. Zero respect for landlords, zero accountability. Worst experience I've had with a property manager -- and I've seen some bad ones. Avoid if you value your sanity.

I'm so happy I had Kevin Collier help me find a brilliant apartment in Houston. He made the process…read morefun and effortless! Kevin has a ton of knowledge and answered every question I had!! He even asked an old client about his experience at a property I was considering. Kevin called every property I was interested to get information before I toured them with him about rent and square footage on their units in my price range. He took notes on all the properties he called and gave them to me so I would not feel overwhelmed with details. This allowed me to fully concentrate on what I thought about each property in order to decide if it was a right fit for me. You will be so glad you got Kevin's help!!! I would happily enlist his help again anytime I am considering moving or recommend him to anyone else!!!

ULR seems to come highly praised however my personal experience has been quite annoying. I asked an…read moreagent over two years ago to help me look for an apartment within a specific price range. Once I no longer needed his service (I found my own place), he continued to spam my E-mail account with invitations to rental/homebuying events to promote his business. I had to ask him a few times with a call to the office to request this to stop. It started with LinkedIn, and then through other similar social media mediums, then E-mail. Finally the office took care of it and I had to take the extra step to block him. Then, two years later, another agent who connected with me through LinkedIn as well began to do the same practice. In no way did I ever ask to opt-in to any of these invitations. That means I'm on another distribution list that I never agreed to. She is sending Evites--without any opt-out buttons. I had to contact ULR again, and another agent profusely apologized to me. I'm not into this spamming marketing practice because quite honestly, it cheapens a business and creates a desperate image. Do some of these agents like getting cold calls from random numbers themselves and pressured into something they don't need? I don't think any of us do! So it would imply that with common sense, you shouldn't do what you don't enjoy yourself, to people who aren't clearly requesting your service. The agent who helped me get myself removed from a distribution list (again) says that she doesn't practice those methods herself and aren't exemplary of ULR as a whole, but no one seems to be encouraging or reminding other agents to stop the SPAM method. I never experience this when I contact an agent through HAR. Bottom line: I get it, it works once on a blue moon, but if you're about branding yourself as a high quality agent, this spam stuff is not a lot of people's cup of tea. Try this instead, reach out to a potential client directly and ask if they're currently interested in renting/buying or would like to remain in touch in the future if neither are currently an option. Don't force me into your impersonal mass distribution list against my will. Here's the Federal Trade Commmissin FAQ on SPAM stating you must include information on how to opt-out of receiving future E-mail and honor opt-out requests immediately: https://www.ftc.gov/news-events/blogs/business-blog/2015/08/candid-answers-can-spam-questions