We are a long time Claire's customer and, until now, very happy.
I was just in Claire's Warrington store around 2:30 today. They have a "must wear a mask in the store policy" which is also, I believe, a PA requirement. But the cashier, in the center of the store, had her mask around her neck.
We asked her to put it on and she ignored us. We asked again and she ignored our request. I asked a third time and she rudely said I'm behind my plexiglass. A small piece of plexiglass in one place doesn't offset the fact that she's in the center of the store surrounded on all sides by customers and open space.
Claire's makes a big fuss about safety, and following the guidelines, and requiring customers to wear masks, yet allows their staff to break these guidelines and be rude to customers. Not only is it bad business, and inconsiderate, but it is not compliant with PA safety requirements.
It's a shame, I was in with my daughter and had plenty of other things we wanted to buy but didn't feel comfortable being there so left.
I'll be cancelling my order (I had shipped it to store) and taking my business to a store that cares about customer safety. read more