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Claire's

3.8 (17 reviews)
Open 10:00 am - 9:00 pm

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On 6:15pm on Friday March 25, 2022, the Gal managing the store posted a sign that she'd be back in 10 min. So we waited patiently. When she returned, she took sign down and posted she's at lunch for 30 min. Terrible service. Should never have customers wait and then turn them away after they've been waiting.

Betty R.

I'm sure grown women can find a thing or two here but I think it's more a store for teens and younger (just my opinion). My daughter absolutely loves Claire's. I've brought her to this one several times because it makes her gift cards and cash go a long way. She can get stuff at this particular store a lot cheaper than at any other Claire's. She collects glasses and sunglasses and pretty much has almost every pair Claire's has ever sold. Her last visit looked like she was in heaven. There was a huge selection of glasses and other things priced at $2.00 and even more fabulous that it was buy 2 and get the third one free. The staff is always super sweet and helpful. My daughter will shop at other Claire's for certain things but prefers saving her cards for this one. Smart girl. ;)

Erin totally missed the dot.
An C.

Updating my review from 12/17/17 on a Saturday previous visit. My reasons I bumped up my 1 star to 3 stars. We visit here again 12/18/17 on a Sunday morning. As we walked in Jen recognize us from yesterday. Even though she wasn't there when the whole incident happen on 12/16/17. Jen got everything ready and we fill out a new form since we will be getting one earring to replace the one from yesterday and will be receiving another after care paper afterwards. As Jen is getting everything ready. Hubs wanted to voice his opinion about yesterday incident. Not that we are complaining but, we wanted to let Jen know that we were a lil upset and that our daughter did not flinched during her ear piercing. Jen cut off hubs before he even get to finish what he had to say. She informed us that things happen and that is not a guarantee. Which we understand. I waited till she finishes what she wanted to say as not to cut her off while explaining. After that hubs tried to tell her that Erin told us our daughter flinch but, when we went home and watch the video our daughter clearly did not flinch. We didn't make a big deal out of it because we weren't sure and of course we're not gonna put a blame on a person without thoroughly watching the video first. But, hubs now became upset because Erin didn't take any responsibility for her actions but, the excuse that our daughter flinch and that it could happen. Which I repeatedly I agree what she saying that things can happen and is not a guarantee. I just want her to admit that she made a mistake instead of blaming our daughter flinched. Hubs didn't get to explain and express his feelings of what had happen. He kept getting cut off by Jen. Soon later Samantha (Sam) arrived. Jen asked us if we wanted Sam to pierce our daughter ear. We agreed. As I'm being guided by Samantha she focus on piercing our daughter's ear. This time our daughter move a lot . I held her arms while using my left hand to hold her head while tilting it to the the right side a little bit. I can see that my girl is shaking her head as in saying "No, I don't wanna go through it again" despite our girl moving Samantha nailed it perfectly on the dot. She offered a sticker for our girl. I appreciate her helpfulness and very grateful for making the 2nd experience less tense for all of us. I am very happy and satisfied with her service. I also heard convo between hubs and Jen. He showed her the video and Jen agreed that our daughter did not flinch. That was why we got 20% discount and was not charge for re-piercing as Jen mentioned to hubs. Yes, we understood that. If we are some mean customer we would demand getting them free and 20% off anything else we purchased. But, thinking how Erin felt and also they had to open a new package for the other side of the earring. They had already wasted another box of earring which valued $48.99. The main point was that we didn't want our daughter to be wrongly accused for the mistake she did not caused. Because hubs kept getting cut off he didn't get to explain that to Jen. Again, Jen explained that it happened and that it was not on purpose. Not once did she say Erin made a mistake. After the video, Jen's statement changed a little bit. Jen now admit that Erin was aware that she totally made a mistake not that it was on purpose because is not guaranteed. She had a talk with Erin yesterday and that was why we got discounted. Both myself and hubs know that is not intentionally but, I think it would of made us feel better with an apology instead of excuses. Again, Jen did apologize on Erin's behalf but, I'd rather have Erin passes the apology to Jen for us instead. That way is more genuine. The day she got nervous I totally understand that we missed the apology because she was shaken up. But, we would appreciate an apology. The discount and free re-piercing is like saying to us "Okay you got the discount and free re-piercing, we don't wanna hear your complaints" Jen is very nice and she gave her best to accommodate us. I forgot to bring the solution and Jen said to Samantha that we can use the rapid care solution to cleanse our daughter ear. My review would of been 5 stars but, I took one away because we didn't get no apology from Erin even though it was the next day. Another star off because we couldn't really voice our opinion or if some might see it as a complaint. Would I return again? Yes, because of Samantha. Her customer service is outstanding. She's very good with toddler ear piercing and I'm pretty sure it will be the same as babies, older kids, teens and adults. Jen, the store manager is kind too. I can see that at one point she did in a way sympathize us and our concern for our daughter's pain. Even though she was more on the aggressive side and in a way protected her staff (which is fine) I just wished she would listen to both sides of the story first. Overall, we left satisfied with Jen and Samantha leaving a happy impression for us.

Victoria R.

OMG! Let's start with a huge shout out for Jen and Alexis! Thank you lovely ladies for such an memorable 10th Golden Birthday Party for my daughter at your Folsom store! The girls had so much fun getting pampered by Alexis whom did an amazing job with nails, makeup, hair primping and Birthday girl activities! The girls loved the in store scavenger hunt of which the Birthday day girl took home a Beeny Boo The amazing sales allowed the girls to pick out some fun accessories of their choice. I really wanted a pampering experience-for the Birthday group on a pre-planned budget of which Alexis and Jen more than delivered! Thank you so much for such an awesome Birthday party experience

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9 years ago

Jen is a nice and awesome person. She has so much positivity it's addicting! Thank you for all your help.

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Review Highlights - Claire's

I really wanted a pampering experience-for the Birthday group on a pre-planned budget of which Alexis and Jen more than delivered!

Mentioned in 3 reviews

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Relove consignment is a perfect place to shop and consign your gently used items!…read more In front of the store you will find rails that are discounted for quick sale! You are greeted by the employees when you walk inside the store with a smile. The store is well organized. When you walk into the store, to the front of you, they have a display of an outfit inspired by the season followed by designer denim jeans, intimate wear and shoes sizes ranging from 5-6.5. Then you have two rounds showcasing activewear and vintage/premium designer brands handpicked by the employees. To the right of the store, you have a glass display of jewelry and premium designer purses all along the wall which are color coded. The dresses and evening wear are also along this wall. It would be nice to have these color coded but they have them neatly arranged by size. To your left side, you will find quality denim jeans, pants, skirts and shorts along with shoe sizes ranging from 9+. Color coding these sections would enhance visual appeal also but they are neatly organized by sizes from 00-18+. In the middle you will find three straight rails organized by size (S, M and L/XL) and by color along with shoe sizes from 7-9. In the back you will find two round that have their monthly discounts of fifty percent off! Deals! I love a good treasure hunt! They have four fitting rooms and one big enough to accommodate mothers with strollers and those who need special needs such as walker, wheelchair, or scooter bound individuals. You will find accessories such as scarfs and belts along the back wall and a great assortment of bags sprinkled around the store. So, if you love to find great deals on second hand items then this is the store for you! Be sure to come early if you are doing walk in consignments promptly by 10:00am because they close for walk-ins pretty fast! It might end within 20 minutes of opening! So, if you are driving more than 20 minutes then you might want to give them a call first and ask if they are still taking walk-ins or request if they can save you a spot! You might get lucky! Customer service is pretty great! I've found such great items at this store! Have a great time finding great deals on quality items!

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I came in here to browse for my pre teen. I was in the store a solid 5 min before walking out…read more The women barely look up and didn't say hello or greet me. I was the only one in the store. When I was heading for the door is when she said "thank you." I wanted to grab her a few things but I can't justify giving my money to a business that possibly judges it's potential customers. Sorry I don't look white and your type of client. You guys have the worst reviews on customer service. Do better. Wouldn't shop or recommend this store.

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Claire's

Claire's

(21 reviews)

$

Claires will always be a stop for me. They have such cute gifts and girlie things, stuff for my…read moreniece and clip on earrings for me. I dont have my ears pierced so Claires is a staple in my jewelry cabinet. They have fun earrings like Boba tea and Fuzzy bears but also more "grown up" options simple hoops and studs, and some sparkly ones. I could buy converters and wear any earrings but having ones that come as a clip makes my life easier. The lady that was working last Saturday was so nice and friendly, I was happy her insight. She also encouraged me to get more for the buy three get three sale but I really didn't need anything else. I have also purchased clip in hair flowers here and they have teeny tiny press on nails for children, so cute!

This is not the kind of place I would normally frequent but my son earned getting his ears pierced…read moreafter much deliberation, and when we went the poor employees were absolutely inundated with tweens at every corner, there was only two people working, the wait time was long but I didn't really expect much else. The girl doing his ears was very friendly, she asked if I was OK with the placement of his markings for his ears, to which I responded that one side looked a little off, she happily fixed it no problem. Symmetry is important so I'm really glad that she checked in with me before just poking both his ears lol. For simple ear piercings I definitely recommend, but don't assume it's going to be a quick endeavor.

Claire's - outlet_stores - Updated May 2026

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