If I could give my experience a zero I would.
I had the absolute worst customer service here for my ear piercings.
The girl who pierced my ears was nice, but she botched my left ear piercing so bad,that the skin was growing over it and got infected. She pierced it so close in fact,that the actual head of the earring was inside my ear! I'm pretty sure piercings aren't supposed to do that.
I went back to Claire's to have her take the earring out and maybe put another one in so it could perhaps heal better.
Instead, she made us wait 20 minutes before telling us "no, she couldn't remove the earring" while giving me a disgusted look. She said I "had to do it myself", even though, she is the ear technician and shouldn't have a problem piercing ears or removing earrings with sterile equipment.
She instead offered us other "longer" earrings, which turned out to be the exact same size as the original earrings she put in my ears.
That didn't help. I later had to painfully remove my earring myself and tried to put the other earrings in, but discovered they were the exact same size as the originals and felt cheated out of my money. My ear can't heal properly because the earring isn't "longer". My other ear is fine, but now I have to wait for my left ear to completely heal to redo it again.
I don't think this is an instance of poor aftercare,which is in the document I signed. I've been pretty spot on with aftercare, since my other ear is healing nicely.
I feel that this was poor customer service given and rushed piercing on the technicians part. I am certain if she had pierced my left ear properly or actually tried to help us fix the problem, I wouldn't be writing this review. I most likely won't ever go back to your store again. Thanks. read more