I learn the hard way!!! I got my ear pierced to find out that I can't even put new earrings on. I'm assuming they didn't pierced them correctly!! When I went back to ask if it was normal. All of a sudden I was told they don't look at the ears once they are pierced. However, when I walked in to inquired they were able to look at it then. Such a disappointment. read more

Walked in and happened to run into an awesome buy 3 get 3 free deal. Snagged some really nice mini backpacks (a super soft plush bunny ear bag and a Cinnamoroll character shaped bag) and some cute large Tayto plushies and got a bunch more free! The manager Carina was super welcoming and helpful. She showed us all the other deals as well including a rack of 5 for $10 and a section of 10 for $10. The 10 for $10 was a little sparse but she assures is she was getting a lot more soon. I really love the Claire's designs. Lots of "kawaii" animals and food designs. Will definitely be back for some cute hair decorations too. They have a nice variety and when they're part of the deals, it really makes it easier to justify to the hubby. read more

Best Claire's experience ever! This Claire's is located on the second floor of the Montebello Town Center. I was running some errands and saw a sign in the window - Free Earrings for a Year if you get your ears pierced! I've been wanting a third ear piercing for ages so it was enough to draw me in! I swear to you, the nicest person of all time was working. She was so nice, had memorized all the spiels perfectly to explain the ear piercing to me, just the perfect employee. I got some fancy gold earring studs for $76 and then the piercing itself is 'free'. You get 20% off on the day of piercing on other purchases so I also got two pairs of other CZ studs for really cheap. Yay to kinda sorta deals. Overall, really liked this Claire's location and I'd def come again. read more

Claire's Boutiques - Jewelry Near Me - Montebello, California

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This was incredible I truly think people should shop here, very friendly worker and she was able to help me find a discount code in my email where I ended up buying 3 things with 2 things for free thank you so much read more

Claire's Boutiques - Claire's hall book,bow,leg warmers, fidget, ice pack - Jewelry Near Me - Montebello, California

I just want to give Claire's a big shout out because I couldn't have chosen another store to pierce my baby's ears. I want to give a big thank you to Nayeli because I couldn't imagine someone else piercing my baby's ear. She was very professional and I love how she was great with my baby. Thank you! PS: Picture doesn't justify how beautiful these earrings are. read more

Claire's Boutiques - 14kt Yellow Gold Mini Crystal Daisy Baby Ear Piercing Kit with Ear Care Solution - Jewelry Near Me - Montebello, California

I got my ears pierced here last week. The two girls working in the store were both wearing masks, the one that pierced my ears was wearing gloves and kept her mask on the entire time. She was very professional and even measured out where a third piercing on my lobe could go. read more

Came here for EAR PIERCING -- excellent service and care for both my young daughters. I very much recommend this location. read more

They really messed up. They left one of my sisters ear well,but the other ear was left very hurt and she couldn't handle the pain.

I was there with my kids today and i got distracted with my daughter for a minute when i notice an employee yelling at a kid for playing with the necklaces. Then i realized it was 9 year old AUTISTIC son. I tried telling him not to touch them but for him its a sensory thing n he cant help it. He went from display to display touching the necklaces and she was literally right after him taking his hands away from them. THAT IS NOT OKAY. I tried telling the cashier she needs to be nicer to him he has autism he doesnt know better but no she kept at it and getting more and more exasperated. I love claire's but this employee was horrible and its not the first time she has given poor customer service. Ive never had someone treat my son this way, usually they can tell or once i explain he is autistic they become understanding. Not this girl. Shame on you!! read more

A little confused by the horrible reviews. We went in on a weekday afternoon and were immediately greeted and asked if we needed help finding anything. We said no and continued shopping. The employees continued to ask if we needed help periodically during the 10-15 minutes we were in there. The employees were overall pretty friendly. We snagged 6 headbands for roughly $15, so the prices were decent for what we received. Some of the merchandise didn't look like the greatest quality and was literally falling apart while still on display, so minus one star for that, but otherwise our experience was good. I doubt we'll be back anytime soon since it's not really a store we frequent, but at the same time I wouldn't hesitate to go back. read more

Great customer service from Miriam. Miriam was very friendly and ask us if we needed any help and told us about their promotions Miriam told us about her two English bulldogs. We are pet lovers ourselves. We we're checking out the exclusive Pusheen items. Was hoping they were part of the buy 3 promo. Thanks Miriam! read more

One of my favorite places in the mall, not only for the great prices on jewelry but one of the employees, Dominique. Every time I've been here she's been such a great help. My daughter is very sensitive with earrings and Dominique was so patient and helpful both times I've went. Just the other day she helped me find some great jewelry for my own piercings. She is so sweet. Nothing like other mall employees... read more

Claire's is a horrible place! It is super pricey and not really good stuff. The piercings here are horrible. I got a Cartlidge piercing on the top right ear and it got infected within a month. I realize it got infected because, I looked up piercings on cartilage and I found out that they were not supposed to use a gun rather stick a needle in it. And Claire's did use a gun! The purse is your expensive and the coupons and sales are done. Do you not take your children here for anything. I've emailed Claire saying my piercing unaffected and they did nothing about it! I should have at least got my money back or a redo piercing. If you want to get your ears pierced cartilage or loops or whatever go to an actual piercing place or a tattoo parlor where they actually have good certificate stating they know what they're doing unlike Claire's. read more

I am getting too old for this place therefore my patience with the high school kids they employee is pretty much nonexistent. Don't expect any customer service AT ALL. These chicks act like you are invading their space when you stand there like an idiot waiting to pay while they finish their conversation on which theater had the best reclining seats. The manager, I am assuming, had a dress with a slit all the way up her ass and I can tell you the color and style of her underwear to a tee. Why bother to get dressed in the morning doh? The chick that finally rang me up didn't speak to me only to tell me to swipe my card with the strip facing up. Other than that no hi no bye no thank you. I know these kids think that they are little badasses but I can't wait for the them to go out into the real world where these kinds of shits don't fly. Lord knows, the only disservice they do is to themselves. Bye, Felicia, your plastic jewelry is not that serious and neither are you. read more

Thank you Desiree for a great job doing my niece's first ear piercing! She took her time, made sure to mark the piercing spots just right and was gentle and patient with the process. The store was busy and she made sure to acknowledge us when we walked in, handled those in line and got right to us. Fernanda came out to help with customers and was very friendly too. read more

Claire's Boutiques - Thank you Desiree for such a great job on my niece's ear piercing. - Jewelry Near Me - Montebello, California

Don't get your ears done here !!! Ear piercing guns are not sanitary. I didn't realize until now I got ear infection after seeing the news. Go to a tattoo shop! New needles from packaged are safer. read more

If you need your ears pierced and don't know where to start, come to Claire's. I came in after thinking about piercings for a while but I didn't really have an idea of where to start. Nadine was more than helpful when it came to piercing my ears. I asked her for recommendations and she gave me multiple, with pros and cons to each. She was very clear on what I needed to complete to get my piercing done, and was an extremely calming and happy presence throughout the entire ordeal. I had pretty bad anxiety, but Nadine was calm and chill and talked to me while it was going down. She gave very clear instructions and then some, especially since my earlobes were thicker. She gave descriptive advice on what to do the following weeks and I walked out a happy camper! read more

My all time favorite boutique!!! Today when I shopped for my phone case one of the staff members offered good service and even took $5.00 off the $9.99 case good service and hospitality I say that if you want to get your cases anywhere go to Claire's and get their cases because when you see pictures online they don't do you justice you gotta go in person to see the caselove ya Claire's read more

Went to get my daughter's ears piereced and had a really good experience. Dominque was extremely nice and answered all my questions in a very professional manner. She explained the importance of making sure her ears were cleaned thoroughly to prevent infections and shared with us various methods of cleaning her ears along with additional scenarios as to when they should be cleaned. When it came to the actual piercing she performed it with calmness, cleanliness, assertivesness , and professionalism. Extremely happy we pierced her ears at Claire's. Highly recommended! read more

Store has 3 pr 4 workers helping customers. Store is clean. They pierced a little girls ear and they took the time so the girl was not scared. Staff was very nice. Tons of stuff. Everything for the hear, ear, bracelet. Low end merchandise. Aka cheap. Great for kids. They carry kids oriented merchandise. This is one of the last quality buyers. read more

Very disappointed came to this store to purchase a gift card and Fernanda working at the register was extremely rude never acknowledged me had to say excuse me had her back turned on me during tbs entire process despite me asking for assistance with a birthday gift card. My young daughter then proceeded to make a second purchase after myself and once again Fernanda was rude to a little girl making a purchase. I believe she needs serious training on how to be polite and attentive to customers. read more

I don't usually go to the mall but when I do, I stop by Claire's to see their cute jewelry and new items. Dominique was working when I stopped by and she was extremely nice and made sure she told me about the specials and piercing offers you guys have. I absolutely would like to return to Claire's because the employees put their full attention on the customers and I was able to buy the things I wanted. read more

do not get your ears pierced here specially not your babies please please. i heard a girl giving the wrong after care. go to professional who has real training. don't forget you get what you pay for read more

Two and a half stars is pretty accurate towards this terrible Claire's "Boutique" this worker was trying to charge me more than usual. I recently went to go get my 2 earring at another Claire's at West Covina. I was charged 31 dollars at West Covina and this lady was thinking at the top of her head of the prices saying 41/47 dollars. And then when I told her that we payed around 31 dollars she was trying to make me seem dumb saying "No No No" you're probably thinking of 41 dollars. And I was so over this rude lady with trying to make me seem dumb when all I wanted was my ears pierced. Definitely rather pay the extra money to go to the West Covina read more

Desiree pierced our 5 month old baby's ears and was great. She really took her time and make sure that everything was sanitized properly and the markings were in the right place. Fernanda was great as well, don't understand the bad reviews. She sat and talked to us and eased our mind. The baby didn't even cry or whimper once. I appreciate all their help. read more

I am so happy I stopped by Claires today. The employees were so nice and helpful. I was nervous about piercing my daughters ears and the girl that helped me was awesome. She explained everything to me and made me feel comfortable with her. She showed me how to take care of the piercings and gave me instructions to take home. She even gave me the phone number in case i had questions. I also got a 20% off coupon that I got to use on top of the huge sale that was going on. I will definetly be back with my other daughters for more piercings especially now that I know I get a coupon too! read more

I use to love shopping here when I was a teenager. But throughout the years I honestly think Claires has gone down the drain. This store specially is always messy and everything is all over the place. Not to mention the ridiculously high prices on low quality accessories. The girls who work here are blah. Yeah you don't even notice they are there. Which probably says customer service is not all that great. read more

yesterday I had a bad experience in this store the girls are a few rasters make fun of the elderly people who make fun of the people that I charge Jennifer in box 1 of the day 3/31/19 at 6:55 of the late never boy to return to the dirt store mediocre and uneducated people read more

Bad customer service... Didn't get greeted .. Didn't get a thank you after my purchase or have a good day.. Staff kept bumping into me and wouldn't apologize ... All they did was gossip .. Super crammed and their phone covers suck!! Cracked 2 days after I purchased ... Not good quality material read more

The manager name Miriam was extremely rude didn't acknowledge me. Never ever would take my daughter there again her customer service was poor. She wanted to embarrassed me in front of people just because I put her in her place. She's there to help not to fight with customers poor customer service read more

best costumer service ever. amanda was the cutest most sweetest help ever!!!! pierced ears here twice and have always left satisfied. can't stress enough how awesome this visit was!! Love this store. read more

Really horrible customer service my sister and I went to do a return and the sales associate ask us what we need it after we told her we came to do a return she rudely said Claires don't do returns that they only do exchanges or store credit which I didn't believe because I use to be an assistant manager for Claires I asked her if that was a new policy she responded no it's always been like that so we step out I called another Claire's store ask them if they do returns and the employee said yes all Claires do return I go back and ask to speak to the manager and the lady says your speaking with her I told her I just call another Claires they said all Claires do return she paused and then said I can do the return for you so disappointed with this stores I'm never coming to shop here they have poor customer service read more

I went to the Claire's at the location in Montebello with my two daughters and husband Sunday night . Receipt number 58509 . Never In my life had I received such poor and humiliating customer service . I understand I went past 4 of her precious minutes after closing but the way she treated me was not acceptable . I am a paying customer, as I gave her my item to purchase she not once acknowledged me to so hi or even exchange a word . She had the worst look on her face like if she hated her job and it was a bother for her that I was buying . When the transaction was completed I even had the courtesy to say thank you and she didn't even look at me or say anything back like if I was talking to myself . The receipt said her name was Priscilla I am not sure if that was her but she had blonde hair . I just want her to know she needs better customer service and that thanks to paying customers like myself she has a job . read more

5 stars for Jessica's service. I came on here to leave a good review on an employee who kindly helped me in getting my baby's ears pierced. As I was reading through the reviews on here, I recognized the face of a customer by the name of "Roxana" who gave an employee by the name of Jessica a hard time. I came to this Claire's on a Tuesday to get my baby's ears pierced. The employee who helped me is named Jessica. She was very kind and patient with me and my baby through the whole process. I did notice that she was the only one working on the floor, so she was going back and forth trying to help other customers and myself. I don't understand why she was by herself since it is a pretty big store and it seemed a bit busy. I was being very patient with her and I definitely didn't mind because I knew she was struggling trying to multitask with a lot of different tasks. Once she came back to help us out, there was a customer who approached the register. Jessica kindly asked me if I could give her a minute, again I didn't mind. She rushed to the register to help the customer. I heard her tell the customer that they had a promotion of "buy three items and get three items for free." In order to do the special Jessica told her that she needed all six items to be in the same transaction. You can definitely tell that the lady was giving her a hard time due to the attitude in her voice. Jessica remained cool the whole entire time which surprised me. The lady grabbed new items and literally SLAMMED the other items to the side of the register. At this point I was getting quite annoyed at this lady. After completing the transaction and the lady finally decides to leave, she tells Jessica if she can have a "talk" with her. She ends up calling Jessica a "B*TCH" in front of customers (kids and all)! Jessica kindly tells her to exit the store and that was that. The fact that "Roxana" has the audacity to write a negative review on here about this poor employee disgusts me. Customers like her is what makes jobs like these difficult for people. (Drama aside) I definitely recommend this place for ear piercings. I was kind of nervous getting my baby's ears pierced because she is my first. [They say that getting their ears pierced when they're small is better because their ears are very "thin" and it doesn't hurt as much.] Jessica made the atmosphere feel very comfortable and answered all my questions and concerns with generosity. And I appreciate that very much. read more