By far one of the best Jewelers in the area. I've purchased several items from here over the years…read moreand have never been disappointed! I will continue to take my business here. Definitely check them out!

We wanted a personal gift for our daughter's sweet 16. We selected gold initial ring and it…read moreturned out lovely.

We didnt buy anything but this review is for the service and hospitality from the people in this…read moreshop. It is a cute little place that we found while on our jewelry research. We walked in and was immediately greeted and welcomed with a smile. We did tell the lady that we were just looking around and she was telling us about the background of her shop and how she specialize in custom jewelry which we found interesting and the jewelry in the display cases shows the work they put in to creating their one of a kind peices. They had pendants that I have never seen before and the concept was beautiful. I found a ring that I thought was beautiful and she let me try it on since it was pink. Overall if I could customize a peice of jewelry especially a ring, I would order it here since the work looked beautiful and you could see the love put into it.

I took a heart shaped mini diamond studded pendant to Jewelry Creations to have a pendant holder…read morereplaced. I selected a holder from a catalogue and was told that the repair would total $29. I thought that was a fair price and so I agreed to the repair. When I picked up my jewelry there was no holder.I was told that the original O ring was soldered. I had no idea that the O ring needed any type of repair. The O ring is very small and on the receipt there was a large O ring drawn which I assumed was the holder. Upon closer inspection I can see that the drawing was referring to the original O ring, but no one explained to me that the original O ring was an issue. I brought the pendant home and placed a swinging holder on the O ring just as I had it before the repair and that is how i will wear it. I am right back to where I was before I spent $29. I wanted a non swinging holder to prevent the pendant from swinging. I have used this business before for jewelry repairs and was completely satisfied. I will never ever take any jewelry to this business again. I feel as if I was a victim of a switch and bait scheme. It is a lesson learned. I should have checked the BBB for a review, but this business is not registered on their site. That should be a warning for everyone. Make sure you get your expectation in writing before you do business with any business. Just beware. We are living in a time that integrity and trust is not to be assumed.

I came to these guys with a watch that I did not know how to adjust. When I gave it to the man at…read morethe counter, it took a couple of tries to get right, no biggie. He took it to the back each time he adjusted it. Once he had gotten it to my liking he went to the register and spent almost the same amount of time fumbling with the register as he did adjusting the watch. Then, he says, "$10". I fork it over but $10? Thats steep for a 5 minute adjustment. I went home and after a few days it felt too tight so I looked up the method to adjusting the band and what I found was disheartening. It is such a simple process, just use a flathead screw driver and flip the clip up, done. This man charged me $10 for that. Granted I should have looked it up in the first place, I still think this jewelry store could use some lessons in ethics. They took me for my money, don't let them.

From the owner: We specialize in fine jewelry and quality repairs done on site. Most repairs done the same day.read more

V and Leah are amazing. They both took their time and thoroughly went over all our options. We…read morecompared around town and there's not another store that has the same quality, and they definitely have prices you can't beat.go see V and Leah!

They are attentive and let you take all the time you need when selecting the perfect jewelry. I…read morelove this company and they always hire the best! I was able to purchase beautiful rings and order a custom one for my fiance. They worked with me to get the top value and still implemented the insurance for life on everything.

Excellent customer service. Took jewelry in for inspection and they did a thorough inspection…read morefinding a loose stone on one of the rings. Ring has been sent off to be repaired. Highly recommend

I'm just walking past and they had a representative standing out front so they caught my attention…read moreand I walked in. I've been looking for a chain for a good while and one of the employees Anita really worked hard to make sure we could find a chain that I'd be interested in. She helped me try it on and helped me clasp it, because I was struggling with that part. I liked the help so I made the purchase. I like that the item was going to need to be extended, and Anita said that she can extend it (the length) for me and she would have it ready for me shortly. I only walked past the store today by happenstance but I got a purchase that I've been waiting to make and that just made this a good Sunday. Thank you for your attention I Anita hopefully I'll be back. My item even comes with a theft warranty that she explained to me and a great lifetime warranty. If you are trying to decide on a jewelry store in the mall then this would be a great option. Very helpful makes a very good experience.

I honestly cannot say enough good things about Mark and Petersburg Jeweler. If I could give more…read morethan five stars, I absolutely would. My wife and I visited Petersburg Jeweler this past Saturday, and she brought several pieces of jewelry that Mark will be taking apart and completely redesigning into new pieces. After seeing what he can do and talking with him about his work, it quickly became apparent that this isn't simply a jewelry store -- Mark is an incredibly talented craftsman and designer who truly knows his trade. While we were there, Mark cleaned my wedding rings as well as another diamond ring for me while we waited. I have had jewelry professionally cleaned before, but nothing even comes close to the job Mark did. When he handed my rings back to me, I was genuinely blown away. They didn't just look clean -- they looked better than new. The diamonds absolutely sparkle, and even the metal itself looks incredible. I honestly had forgotten just how beautiful these rings could look. I also left him a Tiffany chain that my wife and I had originally given to my mother. It has tremendous sentimental value to me, and I wanted Mark to lengthen it so that I could wear it myself from time to time. I also left another chain with him to clean. Once again, the quality of his work was outstanding. What impressed us just as much as the craftsmanship was how Mark treated us. He took his time, answered our questions, explained things, and never once made us feel rushed. There was no pressure and no feeling that he was trying to hurry us along to get to the next customer. The entire experience was personal, professional, and first-class from beginning to end. Knowing that Mark has the background and experience of having worked as a lead jewelry designer before opening his own business makes perfect sense once you see his work. This is someone who clearly takes tremendous pride in his craft. There are plenty of places where you can buy jewelry. Petersburg Jeweler is where I would go when the jewelry actually matters. Whether it is a valuable piece, something sentimental, a repair, a redesign, or simply making a treasured piece look spectacular again, Mark has earned our trust. We walked in as first-time customers and walked out knowing we had found our jeweler. Absolutely exceptional experience. Five stars without hesitation. Highly, highly recommended.

Superior service and great prices at this boutique-style jeweler. Wonderful attention to detail…read more Mark completed my repairs to my total satisfaction. His appraisals were extremely helpful. I enthusiastically recommend Mark and Petersburg Jeweler.

overtaxed and overpriced I paid $3,000 for $700 earrings you could've ordered online. jeweler…read morelooking for a come up from a dead diamond market. Go anywhere else and they'll be real about what they're doing and way more respectful than these type of people

This place is a scam. I went to buy some gold grillz and after getting my mold, I proceeded to buy…read moresome gold and diamond earrings and I do blame myself for part of this for not having the proper knowledge about jewelry but at the same time i didn't expect to get completely scammed at a "business". The owner sold the earrings to me for 500 dollars. My truck has started acting up and I decided that I would sell the earrings and get whatever I get from them to fix truck and come to find out these earrings are literally worth like 50 bucks maybe less. Its wild but if I can prevent a person from being scammed like me thats all that matters at this point. Yall be safe outchea

They are always so professional and friendly any time that I have dealt with them over the years!!read more

such a great experience! best prices in town (and in Richmond) for selling silver and gold. the…read moreowner was so pleasant and took time to help us and explain different things to us! Will visit again!!

I probably would've walked past this place when I left the bigger Zales jeweler but I was just…read morecurious on what the gentleman at the kiosk had. I stopped here and I told him what I was interested in and he didn't anything that caught my eye But said "hold on because I have catalogs." and boy did he. He looked through a few catalogs and showed me some items I still didn't like them, so he grabbed more catalogs. I liked that he did not want to stop until he could found something that I'd be happy with and even if he didn't have it in stock. He said that if I come back they can custom make things for me and they have a vast selection if I ever want to get anything else. He gave me a great price, less than the advertised one for a pendant and I really like it.

Would give no starts if I could. I purchased some fronts, rose gold bottom 6 in a drip style a few…read moredays before Christmas. $315. My order was messed up twice. The first time I was given a white gold set that looked like balled up aluminum foil and the ugliest piece of jewelry I've ever seen in my life. Immediate reactions to me opening my mouth from other people were "what the fuck" and "please tell me where you went so I don't go there". The man offered me the white gold set for free for my troubles. And then when I went to go pick up my rose golds that I actually ordered, he no longer wanted to give them to me and expected me to pay an extra $315 for their incompetence. I would've been alright with the possibility of not getting my money back had they actually been capable of doing THEIR job and delivering on the right design, but to give me anything but what I ordered not once, but twice? Trash af. You're better off going to gold n diamonds by the cookie place. They actually know what they're doing and won't scam you.