Unfortunately, my experience with Claesson Janitorial was highly disappointing.
During the carpet cleaning service they provided on June 15, 2022, there were some significant issues that arose.
I was surprised to find out that the initially agreed-upon price for the service was unexpectedly increased by owner Matt, without prior notification, after his daughter had started cleaning my carpets.
Moreover, I found it challenging to concentrate on my work-from-home tasks as Matt engaged in lengthy conversations throughout the cleaning process.
The real trouble came to light when I discovered bleach spots in every room of my home once the carpets had started to dry.
Initially, Claesson Janitorial was unwilling to accept responsibility for the damage, instead placing blame on me.
It took a considerable amount of time, around one month, to obtain their insurance information, only to find out that the damage was not covered.
Unfortunately, Claesson Janitorial did not address my complaints effectively, and they did not provide a refund for the unsatisfactory service, and I am left with a home full of ruined carpet, costing thousands of dollars to replace.
Based on my personal experience, I would not recommend Claesson Janitorial for your cleaning needs.
Complaint with BBB:
https://www.bbb.org/us/il/elburn/profile/janitor-service/claesson-janitorial-service-inc-0654-88149131 read more