1. Citywide Plumbing

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Maple Ridge, BC

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Services - Citywide Plumbing

Water heater installation

Water heater repair

Plumbing inspection

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Thomson Industries - Flared connections in the lines from the access panel

Thomson Industries

(15 reviews)

Guildford

August 21, 2024 UPDATE - Dean arrived in the morning as booked. He drained the refrigerant and…read moresystematically checked all the flare connections. He completely replaced/re-flared two connections, thread sealed and re-torqued the rest and pressurized the system to about 595 psi for about an hour. He confirmed that there was no loss of pressure so recharged the system and ran it super cold for about 20 mins. He checked there were no error codes on the heads and confirmed that he thinks the problem is solved. Time will tell whether this has been solved long term. It appears that at the initial installation, there were some corners cut being the use of shorter copper lines. I think it is typical to use a continuous line from the condenser to each head to avoid this exact leak problem. I have taken 2.5 days to deal with this and hope it has been solved long term. I will continue to update.

Believe YELP here. Everything is true, this is an incompetent company with poor structure and…read morequestionable practices. You have been warned! Yes, they will say all the right things when you want something installed, and they might even install it as per their quote. But this company has been purchased by larger conglomerate several times and it is pretty clear that they are about making money and putting the customer second. The latest and final straw was when I had a technician come to assess a condenser pump on a daikon ductless system... Without doing any proper assessment or checking any typical aspects of the system he deemed that the pump had to be replaced... Apparently the condenser pump is not part of the "all parts warranty" either, yah! I decided to get a second opinion. So I called Pioneer plumbing and services who came immediately the next day, actually took the time to assess and deemed that all they needed to do was clean out some algae from the pump area. So in the end the pump was NOT broken After going back and forth with Thompson they did refund me, but please be warned!

Citywide Plumbing - hvac - Updated October 2026

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