Replaced furnace immediately with hybrid gas/ Heat Pump units…read more Job done fast and very well. Cleanup was great. Applied for rebate for us too. Been a cosy winter. Shadad gave great advice, was honest and helpful, followed up with water heater upgrade to tankless. Very pleased with everything.

Good service; the technicians were polite, efficient, and professional. I would call them again if…read moreneeded.

We've used Heatco twice now, once to replace the furnace burner and the hot water tank a number of…read moreyears ago, the second time just yesterday to replace the complete furnace. Theo was the technician the first visit, and Sia did the recent call, both provided top shelf service. I found them to be on time, accurate, very fair price wise and ultimately highly trustworthy, along with being good people. They won't sell you something you don't need, but also won't just band aid a solution. They will recommend what is necessary to do now with an eye down the road as to what will be your best choice long term. In our case, they could have replaced the blower and other parts on the old furnace for about half the price of a new one (which comes with a 10 year warranty), so the decision was easy to replace the entire unit. Expensive now but don't have to worry about again. Cannot recommend these gentleman and this company enough!

Super impressed with the service. Called me back right away to book an appointment and kept in…read morecontact as well as came on time. He spent a long time trying to figure out the problem with my fireplace, however it ended up he didn't have he part to fix it, so he went away to find out where to get it. After spending two hours on it, he decided he would have to get a specialist to help with it. And he didn't even charge for the time! I really appreciated the professionalism and work to fix it.

I hired Robert again to have my chimney swept because he provided such grate service the last time…read moreand this time was no exception he is very tidy he is very professional letting you know every step along the way explaining things to a tee. There is a reason that he is called Santa's chimney service Santa only picks the best after all Santa needs a clean safe chimney to use Santa trusts the best and so should you give Robert a call today for all you chimney needs you wont be disappointed :-) Thank you again Robert see you next year. Steve:-)

Robert was outstanding, and I highly recommend. A true professional, Rob did a fantastic job and…read morewent above and beyond in terms of customer service. He was always available and I would hire again for any future work we need. Highly recommend.

Kam was fantastic! Very professional, punctual and made sure everything was completed 100%. I would…read morehighly recommend him.

I was very impressed with the fast service and follow up that Kam provided to improve the airflow…read moreof our furnace. Next day confirmation on the part required and replaced it a day later on a Friday evening after 6. Highly recommended.

Our furnaces (we have 2) both went haywire yesterday, resulting in an interior heat wave in…read moreNovember! I got in contact with Sam, who was here on Monday morning, and fixed everything. The culprits were the thermostats which both decided to die together. He even fixed my stove gas burner in 30 seconds as he was leaving! He really knows his stuff, gives great advice on how to get good value and save money. I would highly recommend him.

This company solicited their service for furnace cleaning by telephone…read more They quoted $100 for this service. While cleaning the furnace they said they had to replace the furnace igniter and flame sensor. For the furnace ignitor they charged $349 and the flame sensor $189. On line you can see a furnace ignitor is $85 and the flame sensor is $13. So, I was charged $538 for parts valued at about $100 plus the furnace cleaning! When I complained about the high costs they gave me $100 back. I asked that they refund another $100 but they would not. My furnace was running fine before they worked on it and is working just the same now. So, it is hard to judge the quality of their work. I know they ripped me off with way too high prices for the parts. So, I would say this company has very poor ethics, don't let them into your home. They are just looking to take advantage of their customers, especially unsuspecting seniors.

Had a boiler and hot water tank installed Half ass job over…read moreall on the install, hot water tank was not leveled or straps install which is code Soldering on a fitting started to leak within 3 days of install, made numerous attempts to have them come back to repair with no luck. Takes your money and runs ....... I would not recommend this company at all !!!!!

Called and booked appointment that day for between 2 and 4pm. The guy did not show up, texted him…read moresaid he would call back in 5 minutes. Called him and he would not answer his phone and never called me back to state he did not make it! That is as BAD as it gets! Terrible service and left me hanging to call another company as you cannot depend or trust this one!! CHANGE YOUR NAME...........your not EFFICIENT!!

John serviced the fireplace in our condo. His work was excellent and he seemed like a real good…read moreguy. The cost was reasonable. I would definitely hire him again.

Explained the problem got a quote and booked an appointment. They called and asked to come earlier…read more Cost was a little less than the quote. He really understands fireplaces. It's nice to feel secure when something needs fixing in my home. Why do companies want a service fee to come and "assess" a simple problem then charge you more to come back and fix it. This company doesn't do that. It's clear, simple, fair and reliable.

Woke up to a leaky Faucet. Requested a quote and within 30 minutes was contacted. The next day AMZ…read moresent a technician over. Tariq quickly found the problem and replaced the parts. After the work was done he walked me through the pricing. Everything was done in a very professional and transparent manner. Will definitely use Tariq again.

Not impressed at all to say the least. Requested a fireplace fan replaced. The guy took the…read morefireplace apart, damaged the mantel and said he'll look for a new fan. Long story short, he didn't find the part, stopped answering messages and never came back to put it back together or follow up :(

Michelle was great, spending extensive time going through each gas insert possibility that would…read morereplace my wood burning fireplace. She gave me advice on aesthetic as well as practical features and then reduced the price by nearly $1000 so that it beat all of the other quotes that I'd been given. There was a production delay on the (Vancouver Island produced) insert which had nothing to do with BC Fireplace and just as she'd promised, the insert arrived a day before Thanksgiving and warmed the long weekend!

So I had to wait a few weeks to get an appointment with this company, but I gladly did so, as BC…read moreFireplace was recommended to me by my trusted home inspector as well as a fireplace installation company who was onsite at my condo. My fireplace wasn't working and with the temps getting colder outside, I really needed heat in my place. Immediately! lol! The tech, Josh, was a bit early for our appointment (they give you a 3 hour window when the tech will arrive), and I was happy that he was more than prompt! And he was very professional and experienced (although I could have lived without him repeatedly telling us how "basic" and, essentially, cheap and outdated our fireplace is, considering we just moved to our condo and it's all new and upscale to us!). But he fixed the problem (installed a new pilot light), and even cleaned the glass and vacuumed the fireplace interior. Nice! Why am I giving this place a mediocre rating, one might ask? When I had booked the appointment, the lady on the phone quoted me a base price of $159 for the visit then parts and labor. Josh was here for an hour (part of that time was spent going back to his truck for a part, then using the washroom), and the pilot part he installed cost $284. But I see on the invoice that I was also charged $79.50 TWICE (i.e., $159) for two "15 minute increments" of service. So.... apparently the base charge of $159 I was quoted on the phone only covers 30 minutes, and then it's $79.50 for every 15 minutes afterwards. I wish I had been told this on the phone. It's misleading for the phone scheduler to only quote the $159 service charge. VERY misleading. So, beware! This company will fix your fireplace problems, they come recommended by others in the field, and they guarantee their work and parts (60 day warranty). But their pricing structure is not divulged clearly (or at all) upfront, and that, for me, raises red flags.

Peter is awesome! Not many people would come out on a Sunday night, he's very good. And he will…read moregive you a good deal if you want to purchase an appliance

I emailed about my broken washing machine and they called back the same day. They gave me a three…read morehour block in which they would come the next day. Great technician fixed it in no time at all. Highly recommend and I will absolutely use them in the future.