Unfortunately, this is a little bit of a half review because the work with universal was not really…read morecompleted from start to finish. Universal was very responsive and very helpful in coming to inspect and assess a house. I was purchasing in the Hamilton County area on the roof. The individual they sent I believe his name was. Kyle was very nice and very thorough. He took lots of pictures and gave me lots of very clear communication and explanation. He was very honest as well as far as how good or how bad his findings were. Which was fantastic!! His findings also coincided with the findings of the home inspection report and home inspectors that were also on site. So it's good to know that not only were they looking at the same things, but that they also assessed and concluded similar findings. Unfortunately, I had asked for a report that detailed out the findings that I never received it. I did follow up twice and still never received it. Although this assessment was free of charge that is irrelevant, I was still expecting and promised a report. While they did come with high recommendation, which is why I reached out to this company I would expect that they close the loop with a potential client with the report in the findings so that those estimates can be taken into consideration for actual execution once I close on the house

We used these guys for a new roof, gutters and gutter guards…read more When we decided to move forward they stopped by for us to sign the contract and decide on colors. The rep acted like it was a pain to leave the samples for the gutters and tried to rush us. I also had no clue he expected me to decide on the spot. After install I noticed they busted the fascia on our home and didn't say anything to us. I couldn't even get anyone to come out and look at it and had to follow up multiple times. The repair was not great either. This company lacks integrity and workmanship. Would not use again.

Top quality, on time, honest, would use them again. Local, helpful. Did not leave me with a mess.read more

We had USA Roofing Systems & Exteriors out to do our exterior trim painting. Tammy was fantastic…read morethrough the whole process, quoting and consulting. They came the following day after I called and confirmed business then made my deposit payment. Everything was great. Jonathon did a phenomenal job on the painting, repairing, etc. He was very thorough and left the jobsite clean and spotless. I highly recommend.

****Updated review**** Wow, what a difference a year makes…read more Yelp readers, this is a lesson in giving second chances even when you have a negative experience. So last year was a complete disaster. I had someone come and give me a quote and had no less than 4 broken promises of someone to come and do the install. A year later, my husband asked if we were going to try again. The owner did reach out last year after my negative review and an email I send to him apologizing after-all. Reluctantly, I reached out again this year. I contacted the owner directly. He responded right away and welcomed the opportunity to provide service this year (Christmas lights). 10/10 experience! Someone reached out scheduling my date, someone texted to confirm my date, someone called the day before to confirm the layout, we even FaceTimed! Someone called the day of to confirm again, and the confirmed person arrived on time! He did an amazing job. When I asked for one thing he confirmed I really wanted it like that and once he questioned it I realized I didn't, it wouldn't have looked good so I appreciated him asking as opposed to just doing it like the layout said. He tweaked things once he looked at it from a distance and I mean the entire experience was just amazing. So much so we are going to have them quote us some permanent outdoor lights for our backyard. Hands down I would recommend them.

Contracted them to have my house pressure washed including a deck and to clean the gutters, for a…read morehefty bill $652.90!. Their guy showed up on the day of service but only finished half because apparently his equipment did not work. Came in the next day and told me he finished it, but when I got home I noticed my front brick of the house was not even touched and had lots of debris still. And that's where things went downhill. Even though I paid their overpriced invoice of over $650 right away as I thought they'll stand behind their work, I got nothing but run around from all their people who not only ignored my calls and even rescheduled me for the wash but never even showed up nor apologized for again wasting my time and eventually stopped returning my text, calls and emails!! they got their money and they're gone!!

The best HVAC outfit in the area…read more TLDR: Honest owner; Extremely prompt & responsive; Transparent estimates with no upsell; Final invoice came in BELOW my estimate while getting BETTER equipment than ordered; Install was very smooth even with challenges; Installation was very well planned and executed brilliantly; Workmanship is top notch with very clean fabrication If you're looking for a solid HVAC team, I'd 100% tell you to hit up A Perfect Climate. Sean (owner) and his team are an absolute pleasure to deal with from start to finish. Sean personally walks customers through the best equipment choices for the home & budget, plans the install and supervises. You can tell he's very thoughtful and takes great pride in their work. Sean breaks down what you should get based on your home size, what will fit, how much efficiency you desire / ideal SEER, warranties and also talks you through budget vs. how long you plan on staying in the home. There is no upsell and he only sources high end equipment directly from the manufacturer (my equipment was manufactured by Rheem the month before install). Highlights from my experience: 1) Final invoice came in *below* what was a very attractive estimate -- Sean did not upsell anything, he did a walkaround my house and after inspecting / measuring, he laid out my options which were actually *priced lower than I anticipated*. Sean conservatively accounted for labor, and the final invoice came in BELOW the initial estimate. In the current economy, this was a very pleasant surprise! 2) Installation was VERY punctual & smooth. Sean personally planned out the install and supervised his team. I got to hang out with the crew (of 3) as they worked through my install. My install had a few challenges given my new equipment was substantially larger than my old equipment. The crew did a ton of fabrication and heavy lifting, but got everything to fit perfectly. 3) I got BETTER equipment than I paid for. I ordered a SEER 13 AC with my system, which was unfortunately not available from Rheem, Sean lined up a SEER 14 ($450 premium) at no additional expense. 4) After they wrapped up, his crew was very diligent in making sure there were no screws laying around, left the workspace spotless. They walked me through the new equipment, setup for the thermostat and also the warranty signup process (10 year warranty from Rheem). The final invoice is all done on sight via iPad and payment is a breeze.

We have used this company over 10 years. They have serviced both our home and rental. They are fast…read moreand thorough. We found them after another company failed to solve the problems we had. They always clean up after themselves, call ahead and come ready to do the job. When they first serviced the rental, they noticed the furnace was in the laundry room as many in heartland are. This sucks up the lint into the motor and blower. He told me how I could save money and turn the air intake in the loft into the location of the filter. The part was easy to find and only required about 5 minutes to install on my own. We were able to get 21 years on one of our heat pumps. We believe their preventative program was a key part to its long service. When it came time to replace it, they gave a good estimate on a 15 seer, was able to bump us up to a 16 seer and actually came in below the quoted price. We are sticking with them.

I have worked with B&W Plumbing, Heating, Cooling and Drains multiple times for my rental property…read morein Indianapolis. Their dispatch and customer service team are fantastic! Mesha and Crystal are always patient and helpful. Dave McDonough fixed a kitchen sink leak and replaced a kitchen faucet, sink bowl and garbage disposal. He did great work! Dontril Williams replaced a water heater for me and fixed a challenging slab leak in a tight space. He was easy to work with, communicative and went above and beyond for us. I highly recommend B&W for your plumbing needs.

Fast, efficient and professional. Technician Blake was very knowledgeable and was fantastic at…read moreproblem solving an issue I was having with my humidifier. Blake explained the problem clearly and provided a detailed estimate for the repair. He completed the work efficiently and left the workspace clean and tidy. I appreciated his professionalism and expertise throughout the process.

Came for annual inspection and found a bad capacitor. Agreed to replace it until they gave me a…read more$520 price. Challenged the absurdity of price and told it was their company established rate. Told serviceman that they installed system 13 years ago, serviced it twice a year since and now they wanted to fleece me? When I did not get reply told him to put capacitor back ( system was operational when he came) and leave and let Masters know I'm done with them. He left capacitor loose on unit and I was without air. Went to Amazon ordered capacitor for $4.85 on my step next morning, system back in operation 20 minutes later. Don't get fleeced they have no customer loyalty.

We just had a new Heating / AC system installed by Masters Heating and Cooling. David Mize the…read moreGeneral Manager was very professional as well as patient and responsive. He promptly and thoroughly answered all of our questions while we were making our decision. Especially when a competitor quoted a larger capacity more expensive system. Master's price was very competitive for similar systems plus they provided a 2 year warranty on their labor versus the 1 year from everyone else. Finally the technicians that installed the system could not have been better. Very respectful of our house. Once they were finished you could not tell they had been here. Like David, the technicians were very knowledgeable and patient. Answering our questions and ensuring we understood the new system prior to leaving. If you are considering purchasing a new system I highly recommend you contact Masters for a proposal.

I came home all strung out from the road. The kids were home and two of our three toilets were…read moreclogged. Darn kids! I called Plumbing Heating Paramedics and the dispatch girl made it happen on short notice and dispatched a plumber. Yes, the upstairs toilet was clogged beyond my level of patience that day. Matt arrived and got the job done. He was thorough and professional. Thank you for saving me from having to dig the auger out to unclog the toilet! The service call was a little salty at $147. Granted he arrived on short notice on Friday around 5pm. My time and patience are worth something. And that day I would have paid twice as much not to have to mess with it. I am an electrical and technology systems contractor with no patience to deal with plumbing issues. If you are in a jam,call these guys!

Routine inspection of my furnace found a capacitor that was starting to show signs of going out of…read morespec. Was told the part was under warranty, but the part would be $280 to install. The technician had the part already in his hand, and it is a plug and play part, which may at most cost $5. This is horrible business practice, and I will no longer be doing business with Plumbing Heating Paramedics. This company promotes pulling a fast one on their customers, as Wayne the tech mentioned to me he knows the part is very inexpensive, yet still chooses to work for this company, and then was attempting to force his religeon on me by saying I would be finding Jesus some day. BEWARE of this company who trains their employees to follow this poor business practice.

This company was fantastic to deal with. They actually answer the phone and get back to you timely…read more You can email photos to them to help the quoting process, which was so helpful. I will be calling them for all my chimney needs. Excellent service, great techs, great pricing and cared about our situation!

Expensive for a simple fireplace cleaning. Technician was competent but not very responsive to my…read morequestions. They probably spent 15 minutes cleaning my fireplace. Overall the experience was just ok. I'll probably look elsewhere for my future fireplace maintenance needs.