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    City Wide Exterminating

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - City Wide Exterminating

    Environmental abatement

    Wildlife control or removal

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    3 years ago

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    Acme Pest Control

    Acme Pest Control

    (6 reviews)

    We have used Acme Pest Control for many years... within the past two years the quality of customer…read moreservice has absolutely TANKED. You can never get anyone on the phone in the office. When you do- take notes of your conversation! Because Olivia, the office person will have no recollection of speaking to you. We had three properties being serviced by Acme, and we have cancelled all three for service. It is a shame because they have wonderful techs on staff like Alan. There are other new pest control options in our area now which present a much better value and certainly better, more professional customer service.

    If you want nothing but trouble and stress with your home repairs and pest control go ahead and use…read moreAcme Pest Control in Concord/Kannapolis. If you want a stress free and good experience, for the love of God, do not use them. Oh my! I had them come out to do a termite treatment, install a vapor barrier in my crawlspace, and install well vents at some ground level vents around my home's foundation, which I'm under contract to sell and which repairs are required for the sell to go through. And oh the trouble. Let me preface by saying that after a week of stress, and having to complain at every stage, they did finally finish the job, but that's only after all the issues, unprofessionalism, and headache. First, they did not finish the vapor barrier the day we agreed upon. There was some junk in my crawlspace that needed to be removed, and I probably should have thought to remove it on my own, however, contrary to the company's claim (they called me a liar on the phone) they never mentioned that needed to be done. And on top of that, they failed to notify me they couldn't finish the repairs that day, and that they would need to reschedule once the stuff was moved in order to finish the job. Instead, they left without a word, and I had to find out a day or two later on my own, when I had time to check the work that was supposed to be done, that it hadn't been finished. That's also when I realized they never installed the well vents, at all, period. Instead, they messed up and installed new "automatic" vents that were neither requested or needed at all, and instead of apologizing they claimed that their mistake could qualify as a "discount". Uh. No. I don't know in what world that makes sense. When I confronted them about all this, I was called a liar and given nothing but excuses and how a discount wasn't justified because I got an extra service for free (the vents I didn't ask for). Third, they stated they would be out on Tuesday to put the well vents in to correct not doing it last week, but when I checked that night, they hadn't come out and installed them after all . Instead, they waited until the next day and put in the well vents along with finishing the vapor barrier that they promised to finish a week ago. Fourth. All of these repairs were being done, known to Acme, as repairs requested by the buyer of my home, which had to be done by closing (this coming Monday, originally this Friday), with documentation, for the sell to go through. So, in the end the repairs were finally, correctly, finished a week late, and mere days before closing, nearly putting the sell of my home and purchase of another home in jeopardy. In the end, no discount was provided and I was called crazy for expecting one by Mike Horton at Acme, contrary to their claims that the "extra service" which was done due to their error was a discount (which is not a discount, not my fault) and all the junk and stress I was put through and nearly causing a catastrophe to the sell of my home and the purchase of another, which was treated like just a tiny mistake with no remedy. I will never use Acme again, and I highly recommend against even contemplating their use. I'm assuming the termite treatment was done and done right, but I don't know how to check that.

    City Wide Exterminating - pest_control - Updated May 2026

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