If I didn't have my already placed termite traps around my home I would use a completely different company. I had them going back nine years ago when they were superb for all of my extermination needs, including mosquitoes in my backyard. They were prompt, courteous, caring and had excellent communication skills with their customers. I left them, except for my yearly termite traps inspection after I had a couple a deceitful workers come to my home and advise that they did services that were never done. How do I know this? I have cameras around my home. So we left Home Paramount pest control for a few years and this past spring due to my husband's recent health issues, I decided to contact Home Paramount pest control once again and sign up with them to give them another chance. And I would have to say it has been a disaster from the get-go. The lack of communication between the local office here in the Charlotte/Mooresville office and the home office in Maryland can make you absolutely crazy. Appointments are made, you take time off from work, as these workers need to come into your home to take care of your bug problem, and they are complete no-shows. You call you try to find out an explanation and you find out they need to reschedule you so you need to take more time off from work. Just for another no-show appointment or they tell you "oh you were having a termite inspection" (which no one ever told me or called me about ) and you just so happen to called for service for palmetto bugs in your home and the wires got crossed in their scheduling department so when you the customer calls to find out why no one showed for yet another appointment you find out do to their error no one is coming and they need to give you yet another appointment. Just know they never called to let me know about an inside termite inspection at all so I do not understand how this is. The customer's fault. But somehow it is. I made a grave decision giving home a paramount pest control another chance. I should have trusted my instincts when I let them go after the deceitful worker incident years ago. read more